GB201308064D0 - Remote Communication Device Call Origination Using a Data Channel Communication Path - Google Patents

Remote Communication Device Call Origination Using a Data Channel Communication Path

Info

Publication number
GB201308064D0
GB201308064D0 GBGB1308064.3A GB201308064A GB201308064D0 GB 201308064 D0 GB201308064 D0 GB 201308064D0 GB 201308064 A GB201308064 A GB 201308064A GB 201308064 D0 GB201308064 D0 GB 201308064D0
Authority
GB
United Kingdom
Prior art keywords
rcd
tsp
phone number
call
caller
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
GBGB1308064.3A
Other versions
GB2502887B (en
GB2502887A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
GM Global Technology Operations LLC
General Motors LLC
Original Assignee
GM Global Technology Operations LLC
General Motors LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/477,711 external-priority patent/US9538338B2/en
Application filed by GM Global Technology Operations LLC, General Motors LLC filed Critical GM Global Technology Operations LLC
Publication of GB201308064D0 publication Critical patent/GB201308064D0/en
Publication of GB2502887A publication Critical patent/GB2502887A/en
Application granted granted Critical
Publication of GB2502887B publication Critical patent/GB2502887B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H04W4/40—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P]
    • H04W4/44—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P] for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

A method of carrying out communications using a remote communication device RCD, comprising the steps of: sending a transmission identifier from the RCD using a data channel communication path; receiving at the RCD a telematics services provider TSP phone number related to the transmission identifier; and establishing a call with the TSP from the RCD using the phone number. Thus, in response to the call request, the TSP obtains a temporary phone number and sends it back to the RCD which then places a voice call to the TSP using the phone number. The received call is connected to an advisor to handle voice communication with the caller using the RCD. Based on the prior association of the assigned temporary phone number with the calling RCD, the TSP is able to recognize the caller or calling device based on the number called and then automatically provide the advisor with relevant information about the caller or calling RCD, such as the caller's name or subscription account information. The Transmission identifier may be a remote device identifier; an indicator of a supported wireless technology; a user identifier (users name, account number, other ID); or a situational ID (calling code indicating some attribute of the call e.g. purpose, priority, service desired, etc).
GB1308064.3A 2012-05-04 2013-05-03 Remote Communication Device Call Origination Using a Data Channel Communication Path Expired - Fee Related GB2502887B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201261643221P 2012-05-04 2012-05-04
US13/477,711 US9538338B2 (en) 2012-05-04 2012-05-22 Remote communication device call origination using a data channel communication path

Publications (3)

Publication Number Publication Date
GB201308064D0 true GB201308064D0 (en) 2013-06-12
GB2502887A GB2502887A (en) 2013-12-11
GB2502887B GB2502887B (en) 2015-01-14

Family

ID=48627301

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1308064.3A Expired - Fee Related GB2502887B (en) 2012-05-04 2013-05-03 Remote Communication Device Call Origination Using a Data Channel Communication Path

Country Status (3)

Country Link
CN (1) CN103384413B (en)
DE (1) DE102013208111B4 (en)
GB (1) GB2502887B (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102017203638B4 (en) * 2017-03-07 2020-01-02 Volkswagen Aktiengesellschaft System and method for rescuing at least one person from a broken down autonomous passenger transport vehicle
CN110753921B (en) * 2019-01-11 2023-08-29 Oppo广东移动通信有限公司 Query request processing method, device, computer equipment and storage medium

Family Cites Families (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5602901A (en) * 1994-12-22 1997-02-11 Motorola, Inc. Specialized call routing method and apparatus for a cellular communication system
US6130933A (en) * 1996-02-02 2000-10-10 Genesys Telecommunications Laboratories, Inc. Apparatus and methods for coordinating telephone and data communications
US6385191B1 (en) * 1996-11-14 2002-05-07 Avaya Technology Corp. Extending internet calls to a telephony call center
US6044263A (en) * 1996-12-18 2000-03-28 Ericsson Inc. Method for providing a location independent dialing procedure within a mobile telecommunications network
GB9802547D0 (en) * 1998-02-05 1998-04-01 British Telecomm Call centre
US6466796B1 (en) * 1999-04-01 2002-10-15 Lucent Technologies Inc. System for providing location based service to a wireless telephone set in a telephone system
US7218925B2 (en) * 2002-06-06 2007-05-15 General Motors Corporation Method of initiating a telematics service
CN101656932A (en) * 2003-02-06 2010-02-24 捷讯研究有限公司 Device and method for replacing short code for guiding call to service center
US20090168974A1 (en) * 2007-12-26 2009-07-02 General Motors Corporation Vehicle emergency call handling and routing to psaps
US8886393B2 (en) * 2009-12-17 2014-11-11 General Motors Llc Vehicle telematics communication for providing in-vehicle reminders
US8948727B2 (en) * 2010-05-28 2015-02-03 General Motors Llc Providing wireless mobile device information to a call center
CN102378101B (en) * 2010-08-23 2014-11-05 中国移动通信有限公司 Method and device for implementing communication of one-card multi-number terminal
CN102307295B (en) * 2011-03-15 2013-10-30 陈建国 Remote video monitoring system and method based on public switched telephone network-Internet protocol (PSTN-IP) double-network cooperation
US8892090B2 (en) * 2011-03-30 2014-11-18 Continental Automotive Systems, Inc. System for providing voice communication

Also Published As

Publication number Publication date
DE102013208111A1 (en) 2013-11-07
GB2502887B (en) 2015-01-14
CN103384413B (en) 2017-11-17
DE102013208111B4 (en) 2017-11-02
GB2502887A (en) 2013-12-11
CN103384413A (en) 2013-11-06

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20180503