GB201005546D0 - Computer telephony - Google Patents

Computer telephony

Info

Publication number
GB201005546D0
GB201005546D0 GBGB1005546.5A GB201005546A GB201005546D0 GB 201005546 D0 GB201005546 D0 GB 201005546D0 GB 201005546 A GB201005546 A GB 201005546A GB 201005546 D0 GB201005546 D0 GB 201005546D0
Authority
GB
United Kingdom
Prior art keywords
computer telephony
telephony
computer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB1005546.5A
Other versions
GB2479189A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
British Telecommunications PLC
Original Assignee
British Telecommunications PLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by British Telecommunications PLC filed Critical British Telecommunications PLC
Priority to GB1005546A priority Critical patent/GB2479189A/en
Publication of GB201005546D0 publication Critical patent/GB201005546D0/en
Publication of GB2479189A publication Critical patent/GB2479189A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
GB1005546A 2010-04-01 2010-04-01 A computer terminal controlling through a computer-telephony controller operation of first and second communication terminals using the same label value. Withdrawn GB2479189A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1005546A GB2479189A (en) 2010-04-01 2010-04-01 A computer terminal controlling through a computer-telephony controller operation of first and second communication terminals using the same label value.

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1005546A GB2479189A (en) 2010-04-01 2010-04-01 A computer terminal controlling through a computer-telephony controller operation of first and second communication terminals using the same label value.

Publications (2)

Publication Number Publication Date
GB201005546D0 true GB201005546D0 (en) 2010-05-19
GB2479189A GB2479189A (en) 2011-10-05

Family

ID=42228769

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1005546A Withdrawn GB2479189A (en) 2010-04-01 2010-04-01 A computer terminal controlling through a computer-telephony controller operation of first and second communication terminals using the same label value.

Country Status (1)

Country Link
GB (1) GB2479189A (en)

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE69943237D1 (en) * 1998-03-31 2011-04-14 British Telecomm Public Ltd Co CERTIFIED TELEPHONE INTEGRATION
US20040066926A1 (en) * 2001-03-20 2004-04-08 Brockbank Robert G Computer telephony integration
GB0428538D0 (en) * 2004-12-31 2005-02-09 British Telecomm Computer telephony integration
EP1974536A1 (en) * 2005-12-02 2008-10-01 British Telecommunications Public Limited Company Computer telephony system
EP1838076A1 (en) * 2006-03-24 2007-09-26 BRITISH TELECOMMUNICATIONS public limited company Computer telephony system, method and server
EP1838077A1 (en) * 2006-03-24 2007-09-26 British Telecommunications Public Limited Company Computer telephony system, method and server

Also Published As

Publication number Publication date
GB2479189A (en) 2011-10-05

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)