FR3044129B1 - SYSTEMS AND METHODS FOR MAKING CORRELATIONS BETWEEN SOCIAL MEDIA USERS AND AN EXTERNAL DATA SOURCE - Google Patents

SYSTEMS AND METHODS FOR MAKING CORRELATIONS BETWEEN SOCIAL MEDIA USERS AND AN EXTERNAL DATA SOURCE Download PDF

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Publication number
FR3044129B1
FR3044129B1 FR1561221A FR1561221A FR3044129B1 FR 3044129 B1 FR3044129 B1 FR 3044129B1 FR 1561221 A FR1561221 A FR 1561221A FR 1561221 A FR1561221 A FR 1561221A FR 3044129 B1 FR3044129 B1 FR 3044129B1
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France
Prior art keywords
systems
customer
methods
data source
social media
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FR1561221A
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French (fr)
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FR3044129A1 (en
Inventor
Acuna Alfredo Fernandez
Vincent Domurado
Adrien Bardon
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Amadeus SAS
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Amadeus SAS
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Priority to FR1561221A priority Critical patent/FR3044129B1/en
Priority to EP16002394.1A priority patent/EP3171325A1/en
Publication of FR3044129A1 publication Critical patent/FR3044129A1/fr
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Publication of FR3044129B1 publication Critical patent/FR3044129B1/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0278—Product appraisal
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282—Rating or review of business operators or products
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Tourism & Hospitality (AREA)
  • Human Resources & Organizations (AREA)
  • Computing Systems (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Des systèmes, méthodes, et produits de programme d'ordinateur pour associer un utilisateur d'un système de réseautage social à un client d'un fournisseur de services de voyage. En réponse à la réception d'un message publié par l'utilisateur sur le système de réseautage social, une source de données de voyage est interrogée pour identifier un profil de client sur la base d'information liée à l'utilisateur ou à de l'information liée au contenu du message. Le message de l'utilisateur et l'information du profil du client sont affichés à l'écran. Une réponse au message publié sur les médias sociaux est formulée basée sur l'information du profil du client.Systems, methods, and computer program products for associating a user of a social networking system with a customer of a travel service provider. In response to receiving a message posted by the user on the social networking system, a travel data source is queried to identify a customer profile based on information related to the user or customer. information related to the content of the message. User message and customer profile information are displayed on the screen. A response to the message posted on social media is formulated based on the information in the customer's profile.

FR1561221A 2015-11-23 2015-11-23 SYSTEMS AND METHODS FOR MAKING CORRELATIONS BETWEEN SOCIAL MEDIA USERS AND AN EXTERNAL DATA SOURCE Active FR3044129B1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
FR1561221A FR3044129B1 (en) 2015-11-23 2015-11-23 SYSTEMS AND METHODS FOR MAKING CORRELATIONS BETWEEN SOCIAL MEDIA USERS AND AN EXTERNAL DATA SOURCE
EP16002394.1A EP3171325A1 (en) 2015-11-23 2016-11-11 Systems and methods for making social media user correlations with an external data source

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR1561221A FR3044129B1 (en) 2015-11-23 2015-11-23 SYSTEMS AND METHODS FOR MAKING CORRELATIONS BETWEEN SOCIAL MEDIA USERS AND AN EXTERNAL DATA SOURCE

Publications (2)

Publication Number Publication Date
FR3044129A1 FR3044129A1 (en) 2017-05-26
FR3044129B1 true FR3044129B1 (en) 2020-11-27

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Application Number Title Priority Date Filing Date
FR1561221A Active FR3044129B1 (en) 2015-11-23 2015-11-23 SYSTEMS AND METHODS FOR MAKING CORRELATIONS BETWEEN SOCIAL MEDIA USERS AND AN EXTERNAL DATA SOURCE

Country Status (1)

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FR (1) FR3044129B1 (en)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20080077574A1 (en) * 2006-09-22 2008-03-27 John Nicholas Gross Topic Based Recommender System & Methods
US10115154B2 (en) * 2011-01-20 2018-10-30 Martin Claude Lefebvre Method and apparatus for inbound message management
US20130124192A1 (en) * 2011-11-14 2013-05-16 Cyber360, Inc. Alert notifications in an online monitoring system
US20130290439A1 (en) * 2012-04-27 2013-10-31 Nokia Corporation Method and apparatus for notification and posting at social networks
US9824321B2 (en) * 2013-09-20 2017-11-21 Infosys Limited System and method for categorization of social media conversation for response management

Also Published As

Publication number Publication date
FR3044129A1 (en) 2017-05-26

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