FR2810826B1 - METHOD FOR PROCESSING TELEPHONE CALLS AND DEVICE FOR PROCESSING CALLS FOR CARRYING OUT SUCH A METHOD - Google Patents

METHOD FOR PROCESSING TELEPHONE CALLS AND DEVICE FOR PROCESSING CALLS FOR CARRYING OUT SUCH A METHOD

Info

Publication number
FR2810826B1
FR2810826B1 FR0008263A FR0008263A FR2810826B1 FR 2810826 B1 FR2810826 B1 FR 2810826B1 FR 0008263 A FR0008263 A FR 0008263A FR 0008263 A FR0008263 A FR 0008263A FR 2810826 B1 FR2810826 B1 FR 2810826B1
Authority
FR
France
Prior art keywords
processing
calls
carrying
telephone calls
processing telephone
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR0008263A
Other languages
French (fr)
Other versions
FR2810826A1 (en
Inventor
Christian Junker
Philippe Letherisien
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange SA
Original Assignee
France Telecom SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by France Telecom SA filed Critical France Telecom SA
Priority to FR0008263A priority Critical patent/FR2810826B1/en
Publication of FR2810826A1 publication Critical patent/FR2810826A1/en
Application granted granted Critical
Publication of FR2810826B1 publication Critical patent/FR2810826B1/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65—Recording arrangements for recording a message from the calling party
    • H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/2749—Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/56—Arrangements for indicating or recording the called number at the calling subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/424—Arrangements for automatic redialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
FR0008263A 2000-06-27 2000-06-27 METHOD FOR PROCESSING TELEPHONE CALLS AND DEVICE FOR PROCESSING CALLS FOR CARRYING OUT SUCH A METHOD Expired - Fee Related FR2810826B1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
FR0008263A FR2810826B1 (en) 2000-06-27 2000-06-27 METHOD FOR PROCESSING TELEPHONE CALLS AND DEVICE FOR PROCESSING CALLS FOR CARRYING OUT SUCH A METHOD

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR0008263A FR2810826B1 (en) 2000-06-27 2000-06-27 METHOD FOR PROCESSING TELEPHONE CALLS AND DEVICE FOR PROCESSING CALLS FOR CARRYING OUT SUCH A METHOD

Publications (2)

Publication Number Publication Date
FR2810826A1 FR2810826A1 (en) 2001-12-28
FR2810826B1 true FR2810826B1 (en) 2003-06-27

Family

ID=8851761

Family Applications (1)

Application Number Title Priority Date Filing Date
FR0008263A Expired - Fee Related FR2810826B1 (en) 2000-06-27 2000-06-27 METHOD FOR PROCESSING TELEPHONE CALLS AND DEVICE FOR PROCESSING CALLS FOR CARRYING OUT SUCH A METHOD

Country Status (1)

Country Link
FR (1) FR2810826B1 (en)

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0462488A3 (en) * 1990-06-11 1992-10-21 Rolm Systems Apparatus for capturing and storing call activity at a telephone set
CA2086694C (en) * 1992-03-05 1996-12-31 Steven K. Miller System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information
US5303296A (en) * 1993-01-04 1994-04-12 Zucker Joann Telephone system
AU700358B2 (en) * 1995-09-18 1999-01-07 British Telecommunications Public Limited Company Call patterns in a communications network
KR100232865B1 (en) * 1996-06-29 1999-12-01 윤종용 Automatic redialing method of a switching system
US5923746A (en) * 1996-09-18 1999-07-13 Rockwell International Corp. Call recording system and method for use with a telephonic switch
US5940485A (en) * 1997-06-12 1999-08-17 Trivium Systems, Inc Data interface connected in line between a keyboard and a keyboard port of a personal computer

Also Published As

Publication number Publication date
FR2810826A1 (en) 2001-12-28

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Legal Events

Date Code Title Description
ST Notification of lapse

Effective date: 20150227