FI114519B - Mekanismi puhelujen jonottamiseksi - Google Patents
Mekanismi puhelujen jonottamiseksiInfo
- Publication number
- FI114519B FI114519B FI20030533A FI20030533A FI114519B FI 114519 B FI114519 B FI 114519B FI 20030533 A FI20030533 A FI 20030533A FI 20030533 A FI20030533 A FI 20030533A FI 114519 B FI114519 B FI 114519B
- Authority
- FI
- Finland
- Prior art keywords
- calling mechanism
- queue calling
- queue
- calling
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FI20030533A FI114519B (fi) | 2003-04-09 | 2003-04-09 | Mekanismi puhelujen jonottamiseksi |
PCT/FI2004/000193 WO2004091184A1 (en) | 2003-04-09 | 2004-03-31 | Mechanism for queuing calls |
US10/552,458 US7224791B2 (en) | 2003-04-09 | 2004-03-31 | Mechanism for queuing calls |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FI20030533A FI114519B (fi) | 2003-04-09 | 2003-04-09 | Mekanismi puhelujen jonottamiseksi |
Publications (2)
Publication Number | Publication Date |
---|---|
FI20030533A0 FI20030533A0 (fi) | 2003-04-09 |
FI114519B true FI114519B (fi) | 2004-10-29 |
Family
ID=8565940
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
FI20030533A FI114519B (fi) | 2003-04-09 | 2003-04-09 | Mekanismi puhelujen jonottamiseksi |
Country Status (3)
Country | Link |
---|---|
US (1) | US7224791B2 (fi) |
FI (1) | FI114519B (fi) |
WO (1) | WO2004091184A1 (fi) |
Families Citing this family (14)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2002297900A (ja) | 2001-03-30 | 2002-10-11 | Ibm Japan Ltd | 業務別応対管理システム、顧客側端末装置、応対側端末装置、管理サーバ、待ち行列監視装置、応対側端末の割り当て方法、および記憶媒体 |
US8542813B2 (en) * | 2004-11-02 | 2013-09-24 | Cisco Technology, Inc. | Method and system for providing a camp-on service in telecommunications |
US8036374B2 (en) | 2005-05-16 | 2011-10-11 | Noble Systems Corporation | Systems and methods for detecting call blocking devices or services |
US8781092B2 (en) * | 2005-05-16 | 2014-07-15 | Noble Systems Corporation | Systems and methods for callback processing |
US8379830B1 (en) | 2006-05-22 | 2013-02-19 | Convergys Customer Management Delaware Llc | System and method for automated customer service with contingent live interaction |
US7809663B1 (en) | 2006-05-22 | 2010-10-05 | Convergys Cmg Utah, Inc. | System and method for supporting the utilization of machine language |
US8514872B2 (en) * | 2007-06-19 | 2013-08-20 | Virtual Hold Technology, Llc | Accessory queue management system and method for interacting with a queuing system |
US20090029679A1 (en) * | 2007-07-25 | 2009-01-29 | Teng Hu | System and method to provide a mobile phone caller with a likely response time |
CN101383984B (zh) * | 2007-12-12 | 2011-10-12 | 中国移动通信集团广东有限公司 | 呼叫中心人工服务系统及方法 |
TWI407443B (zh) * | 2009-03-05 | 2013-09-01 | Au Optronics Corp | 移位暫存器 |
CN102523360B (zh) * | 2012-01-12 | 2014-02-26 | 江苏电力信息技术有限公司 | 一种基于多维度队列模型的呼叫路由算法 |
EP3107275B1 (en) * | 2015-06-15 | 2018-07-11 | virtualQ GmbH | Virtual queuing system |
CN108696647B (zh) * | 2017-04-10 | 2021-02-26 | 北京京东尚科信息技术有限公司 | 电话路由的方法和装置 |
CN108769430A (zh) * | 2018-06-27 | 2018-11-06 | 维沃移动通信有限公司 | 一种通话的模拟方法、装置和移动终端 |
Family Cites Families (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5206903A (en) * | 1990-12-26 | 1993-04-27 | At&T Bell Laboratories | Automatic call distribution based on matching required skills with agents skills |
US5185782A (en) * | 1991-02-08 | 1993-02-09 | A&T Bell Laboratories | ACD arrangement for automatically returning a call at a time specified by the original caller |
US5311574A (en) * | 1991-10-23 | 1994-05-10 | At&T Bell Laboratories | Automatic customer call back for automatic call distribution systems |
US5436967A (en) * | 1994-02-01 | 1995-07-25 | At&T Corp. | Held party call-back arrangement |
US5506898A (en) * | 1994-07-12 | 1996-04-09 | At&T Corp. | Expected wait-time indication arrangement |
US5627884A (en) * | 1995-06-26 | 1997-05-06 | Williams; Mark J. | Method for returning inbound calls |
US5822400A (en) * | 1996-08-19 | 1998-10-13 | Davox Corporation | Call record scheduling system and method |
US6002760A (en) * | 1998-02-17 | 1999-12-14 | Genesys Telecommunications Laboratories, Inc. | Intelligent virtual queue |
US7110524B2 (en) * | 2001-08-07 | 2006-09-19 | Qwest Communications International, Inc. | Method and system for call queueing and customer application interaction |
US6959081B2 (en) * | 2001-12-03 | 2005-10-25 | International Business Machines Corporation | Expert hold queue management |
-
2003
- 2003-04-09 FI FI20030533A patent/FI114519B/fi not_active IP Right Cessation
-
2004
- 2004-03-31 US US10/552,458 patent/US7224791B2/en not_active Expired - Fee Related
- 2004-03-31 WO PCT/FI2004/000193 patent/WO2004091184A1/en active Application Filing
Also Published As
Publication number | Publication date |
---|---|
US7224791B2 (en) | 2007-05-29 |
WO2004091184A1 (en) | 2004-10-21 |
US20060146987A1 (en) | 2006-07-06 |
FI20030533A0 (fi) | 2003-04-09 |
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Legal Events
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FG | Patent granted |
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