FI113122B - Procedure and system for administration of Internet service - Google Patents

Description

113122

A method and system for managing the Internet service

The invention relates to a method for managing the Internet service according to the preamble of claim 1.

5

The invention also relates to a system for managing the Internet service.

The invention is directed to the management of an Intemet service, for example an Intemet trade. Management is done by phone. The phone can control service status and activity and receive reports on service activity.

Traditionally, Internet services have been managed by a computer with an Internet connection. The interface is usually an Internet browser or a telnet connection. The service can also be managed directly from the server.

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The disadvantage of computer-based management is that the user needs a computer and an Internet connection. This makes managing the service more difficult and limits the user's ability to navigate. In addition, the cost of a laptop and wireless Internet connection is high.

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It is an object of the invention to overcome the above-mentioned drawbacks and to achieve completely; _; 'A new method and rigid system for managing the Internet service.

'! The invention is struck by combining an Internet server, a voice automation system, a telephone and 25 SMS services.

'When managing an Internet service, the user follows the instructions in the ,,: voice menu provided by the audio automation system. To proceed and perform actions, the user gives commands by DTMF characters or by speaking. The user receives feedback either by voice or by GSM-30 SMS.

More specifically, the method according to the invention is characterized in what is set forth in the characterizing part of claim 1.

The system according to the invention, in turn, is characterized by what is stated in the characterizing part of claim 5.

The invention provides considerable advantages.

The advantage of using the phone to control the service is especially its availability. 10 The user only needs a phone to manage all or part of the service. The user does not need a computer or an Internet connection. If you have a mobile phone, you can control the Internet almost anywhere, anytime. This is particularly important in operational information systems such as Internet commerce.

The invention will now be illustrated by way of example and with reference to the accompanying drawings.

t · '. Figure 1 is a block diagram of one of the systems of the invention.

Figure 2 schematically shows one example of the time course of the method of the invention.

! As shown in Figure 1, the user calls the telephone 1 through the telephone exchange 2 to the audio automation system 6. The audio automation system 6 consists of a physical; 25 servers, connection to a telephone network (card), server software, and an application that responds to calls.

113122 3 The audio automation application 6 provides the user with a menu from which the user selects the desired function. The function is selected by the DTMF. The application prompts user 1 for additional parameters required. The application generates a message about the data. The message 30 is sent to the Internet server 3 via, for example, a Socket connection. The Intemet-5 server 3, in turn, is connected to the Intemet network 4, through which, for example, the service users 7 can shop over the Internet 4.

On the Internet server 3, the management application monitors a predefined port. Upon receiving the message 30 from the voice automation application 6, the management application 10 interprets the message 30 and takes the desired action. Thereafter, the management application returns, in a similar manner, to the voice automation 6 information on the success or failure of the execution of the 31 instructions. The additional parameters can also convey other information, such as a generated report.

User 1 learns that the command has been successfully executed by voice automation 6. Voice automation 6 may also send the information as a short message. The short message is transmitted in real time by contacting, for example, the CIMD protocol 33 with the short message center 5 of the mobile operator. The short message center 5 handles the transmission of the message 32 over the radio to the user 6.

The voice automation application 6 and the Internet server 3 work together in real time and the user receives the desired feedback immediately during a call. Several commands can be executed during a call.

. · 25 The audio automation system can be replaced by an intelligent network information source (IP). In this application, these and other similar equipment capable of performing the same functions are more commonly referred to as voice messaging systems.

As shown in Figure 2, controlling the WWW server (includes the actual web server,: 30 trading software, management server, databases) with an IVR or • voice automation device can be done as follows: • »

Steps: 113122 4 11. The IVR opens a socket connection to a predefined port on the web server, eg 2345, where the management server responds.

12. The management server accepts the connection and sends an acknowledgment to the IVR.

13. The audio automation device will ask the caller for a confessional password.

5 14. The user enters the ID and password using the telephone keypad.

The ID and password are transmitted to the IVR equipment as DTMF characters.

15. The password is transmitted to the management server over the socket connection.

16. The management server will query the socket to determine if the ID and password are valid.

10 17. The return value from the query is passed to the management server.

18. The management server transmits information about the correctness of the password to the IVR using a socket.

19. If the password was acceptable, the IVR device reads the menu, if the password or ID was incorrect, the error is called and the service is terminated.

20. The customer selects a menu option and presses that number on their phone. The DTMF signal is transmitted to the IVR. If you select stop service in the menu, you will move to step 16.

: "· · 21. The IVR sends a command to the management server using the socket. Possible: '. · 20 commands include the following:.:.:" Ping 1 "Check if store number one is open' '' 'stats 2' Query statistics from store 2 • »• * · '' 'open 1” Open store number 1 • · «' · '' 'close 1” Close shop 1 25' 'exit ”Close connection • · ·;,; 22. The management server updates or queries the service portfolio as desired .

*. Updates are made in real time. This gives customers immediate access to updated information when they visit www: · *; for example, the shop is closed.

'* · · * 23. The values of the query or information about the success of the update are transmitted; '·· 30 to management server': 24. Using the IVR socket, the management server sends information on successful operation (0 = failed, 1 = successful) and possible messages such as query information. Possible return values are, for example: 113122 5 "0 cannot open" Trade open failed "1 shop opened" Trade open successfully "1 visitors: 123 sales: FIM 53421" Return of 5 statistics requested by the Stats command "1 shop ok" Ping return value, if the store is okay "1 shop not working" Ping return value, if shop 10 "0 cannot ping" Ping command failed 25. The IVR handles return value and returned data, for example, by giving the user audio feedback or sending a text message to the customer. Returns to step 19 15 26. The IVR device disconnects the socket from the web server.

27. A voice message to the customer that he has stopped the service

Within the scope of the invention, one can also think of the above-described embodiments: “solutions that are different. Thus, advanced features such as text-to-speech - translation or speech recognition - can also be utilized in the audio automation application. In addition, [* impulse detection] can be added to the audio automation application.

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Claims (4)

113122 A method for managing an Intemet service, such as an Intemet trade, in which the service provider is provided with control and management of the service, characterized in that the service instructions of the service provider are transmitted over the telephone network (2) to the voice messaging system (6). To the Internet server (3), and that the voice messaging system (6) sends an acknowledgment of successful control 10 to the system controlling person (1) as a short message. Method according to claim 1, characterized in that the control commands are given by tone frequency selections (DTMF). A method according to claim 1 or 2, characterized in that the audio automation apparatus (6) sends an acknowledgment of control control success in 15 short messages using the CIMD protocol. A system for managing an Intemet service comprising an Intemet network (4), a plurality of users (7) and at least one Intemet server (3), the system having means for providing commercial services and controlling the services, characterized in that the system comprising a voice messaging system (6), 20 that is in real-time communication with an Internet server (3) and that the system: ''; further comprising an SMS center (5) for sending acknowledgment messages to the person controlling the system (1). t »113122