FI109389B - Way to offer direct connection service for telephone connection - Google Patents

Description

109389

A method of providing on-line services to a telephone subscription

The invention relates to a method according to the preamble of claim 1 for providing push to talk services to a telephone subscription.

The invention also relates to a telephone service product connectable to a telephone interface according to the preamble of claim 6.

The object of the invention is to provide an easy-to-use and secure multi-line (hotline) service, for example for security and voice mail.

10 According to prior art, it has been possible for a customer to connect a single access service, typically a voicemail service or a security service, to a single telephone subscription. The principle of this PTT service is that when the customer picks up the handset of the phone and waits for a moment, the call initiated by the customer is directly connected according to the PTT configuration without any dialing. The call 15 can then be connected, for example, to the control menu of the direct line service line. Alternatively, '': '' 'a push-to-talk service without the aforementioned delay can also be used.

However, such a push-to-talk service interferes with normal *. ·.

A drawback of the prior art is that it is not possible to connect more than 20 direct access services to the same local loop. For example, if the customer has had a voicemail service in use, it has not been possible to connect the security service to a parallel on-line service.

*, Similarly, security services have been implemented using, for example, security phones. Emergency phone is a ·. *: System specially installed for security purposes, where the telephone dials '' 25 specified numbers immediately after lifting the handset of the emergency telephone or pressing a dedicated security button. Also known is a safety phone service, where: * ·· Three separate answering points are programmed into a chain for a call made from a safety phone.

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The disadvantage of the emergency telephone system is that the customer must obtain a separate interface and terminal for the emergency telephone. This, of course, entails reasonably high costs, and the security service may not be organized due to the hardware purchases required, even if there is a need for a security service. In addition, the emergency telephone and the telephone interface connected thereto only serve as a security service and cannot be used for any other purpose.

It is an object of the invention to provide a completely new type of method for providing push to talk services for a telephone subscription, which method may be used to connect multiple push services to a single telephone subscription.

The invention is based on the connection of two or more PSTN lines to the same subscriber line, only one of which is defined as active and operational at any given time. Other PTT services are inactive in the background. The method of the invention also provides the client with the ability to determine which push service is activated when the push service request arrives on the system. An active push to talk service exchange can also be set to operate automatically according to a predetermined sequence if the customer so wishes.

Thus, in the context of the invention, it is also advantageous to use as an access service a push-to-talk service such as an outgoing call. A call to be made in such a reachability service is routed to a destination address according to a predefined reachability chain. Thus, the call consists of a push to talk call after a certain delay to a predefined phone number. If the number is unanswered or the call cannot be linked to that number, the caller ... automatically moves to the next phone number specified in the availability chain 1! ... Such accessibility service is described in more detail in patent application FI 991288.

; · ·; More particularly, the process according to the invention is characterized in that which is set forth in the characterizing part of claim 1. According to the invention. ·,; the telephone service product, in turn, is characterized by what is set forth in the characterizing part of claim 6.

The invention provides considerable advantages.

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Connecting to a routine service on a push to talk line is extremely simple. When the customer lifts the handset, the handset lift is registered at the PBX and the delay time calculation is started. The delay time can be, for example, five seconds. If no dialing has been made after the delay time 5, a call is made to the number or function that is currently active, according to the settings of the push to talk service line. The function according to the direct connection service is stored in a control database, e.g., a Service Control Point (SCP) of a telephone intelligent network, or a database connected via a data communication connection with the necessary control logic 10. The SCP or database checks which PTT service is set up for that telephone interface and routes the call according to the active PTT routine.

Other service routines that control the functions of the deactivated PTT lines are physically located in the same control database as the active service routine.

15 A customer with multiple push service lines has the ability to set one of the push service lines active at a time, so that when a service request arrives, the active push service is selected and the customer is served in a manner specific to that service. The customer controls the selection of the PSTN lines, e.g.

! tone telephone, UUS messages, mobile short messages, third: '·. · Via 20-generation mobile messaging features or through a web interface.

(It is also possible to use the I * WAP communication protocol in an embodiment according to the invention. In this case, the client controls the functions of its push service lines through a WAP-compatible WWW-i interface via a WAP communication protocol-enabled mobile station.

: '-. J 25 Each customer will also be provided with his / her own username and password, which will be asked: · ·: when he / she wishes to change the settings of his / her PSTN lines.

·. ' * If you wish to change the push service settings, the customer will contact the Push To Line Service ► ·% service line in any of the above ways. After recognizing the customer's identity, the customer is directed to a Push-to-Push Lines control menu 30 where the customer determines which Push-to-Push Lines to activate.

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The control menu can also perform other operations, such as changing the password. Each client's PTT settings are stored in the control database on separate control panels, which are updated by the client each time the settings are changed.

The control menu can also define a time-controlled mode of operation for the push service. In this mode, the active push to talk service automatically changes according to the time specified by the customer. This type of activity is especially suitable for families with children where both parents are employed. For example, the customer can set the active PTT function to switch so that during the office hours from 8am to 4pm, the call is connected to the father's work number and thereafter according to 10 availability chains if the number is not answered. Outside office hours, the PTT service connects the call to the home answering service.

The push-to-talk service line can be configured to work either by switching on the push-to-talk feature immediately upon lifting the handset, or by switching on the push-to-talk service delayed after a certain time after lifting the handset.

The invention will now be described by way of example and with reference to the accompanying drawings.

Figure 1 illustrates one method according to the invention for updating the settings of on-line service lines ...: by means of a web-based user interface.

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j · '·' Figure 2 illustrates one embodiment of the invention according to the settings | »« ': To change the audio frequency of the phone.

Figure 1 shows one possible method for defining the settings of multiple push service lines. 1, updating the control panel; to configure an active on-line service::: executed through a web-based or similar interface on the system, ·. : comprising a client terminal 11, a public information network such as an Internet 12 to which the terminal 11 may be connected, a direct service provider server 13 connected to a public information network 12, a SCP device 14 connected to a server 13, and a SCP device 14 of the inspection database.

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In the method of Figure 1, the following steps are performed when updating the online service configuration through the web interface: 1) The client accesses the connection service control web page on the terminal 11.

5 2) The control service identifies the customer by querying the user name and password.

3) Server 13 provides the customer's personal specification pages, e.g. control panels, delay logic, etc.

j 4) The customer changes his definition to his preference.

i j j 5) Client sends modified configuration pages to server 13.

6) Server 13 forwards the modified configuration pages to SCP 14.

7) The SCP device 14 verifies from the audit database 15 that changes are allowed and sends the approval to the server 13.

8) Server 13 notifies the client that the change has been activated.

Fig. 2 illustrates again the updating of the Push to talk service settings using a voice frequency telephone. As shown in Figure 2, the customer can, if they wish, change the settings of their PTT service by calling the PTT control number, where the customization operations are performed on the customer control panels in a controlled manner. The implementation of the method of Fig. 2 • '' involves the following steps: 31) The customer calls the service number specified by the service provider.

· · 32) The control service prompts for the customer's username and password.

33) The control service performs authentication by comparing passwords and B- '' · numbers.

; 34) If the IDs are incorrect, the control service will disconnect.

. ·. : 25 35) If the codes are correct, the customer will be informed of the valid service.

36) The control service asks if the client wants to change the service state 6 109389 37) If the client does not want to change the service state, the connection can be disconnected or go to the password reset menu, etc.

38) If the customer wishes to change the status of the service, the control service retrieves the customer's control panels and guides the customer in switching the active on-line service line 5 to another.

39) The information device connected to the control service informs you that the service settings have been successfully changed and the connection can be disconnected or the password reset menu can be accessed.

The control menu for the functions described above can be implemented in any environment suitable for operation 10. In addition to telephone network SCP, for example in IP (Intelligent

Peripheral), on an external server, or similar.

An operation similar to the method described above can be accomplished, for example, by means of short message messages, whereby the client, if he wishes, changes the settings of his service menu to send a short message according to a predetermined syntax to a number specified by the service provider. Short message messages received at this number are interpreted in a manner understood by the control server and executed as requested by the client: ··; control measures. A short message is then sent to the client; '': successful control activation or possible control failure.

! When using a WAP-enabled mobile station, the previously described ... '20 Web-based control function can be performed on the mobile station.

The technology described above can therefore implement a method for providing a direct access service to a telephone interface, in which:. - Connecting to a telephone subscription in addition to the first push service, at least. *. one other push service.

25 - Set a selection criterion for selecting one active push to talk service: '·'; among the dial-up services connected to the telephone subscription.

': - Detecting service request. A service request is typically a call attempt that is detected when a telephone connection is opened, e.g., by means of a trigger.

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Waiting for a predetermined delay time, for example, between 2-6 seconds. The delay function can also be omitted or the delay time set to zero.

Select the push service according to the set selection criteria.

Connects to the selected PTT service.

5 In this way, a variety of on-line services can be provided for a variety of needs, such as for families with children to facilitate children's telephone use, or for the elderly as a safety and emergency telephone.

The method may also provide a customer with a telephone service product comprising memory slots for storing configuration of at least two peer-to-peer service functions 10 on the same interface, e.g.

in a telephone operator system, to set up a client-definable control service for one-to-one peer-to-peer call service;

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Claims (14)

A method of providing direct connection services is a telephone connection, wherein a first direct connection service is connected to the telephone connection, characterized in that - at least a second direct connection service is connected to the telephone connection, a selection criterion is established for an active direct connection service among the direct connection services among the direct connection services. the service request coming from the telephone connection is observed, when the telephone connection is opened; The method of claim 1, wherein the direct connection service is selected immediately,. j after the service request is observed. The method of claim 1, wherein a predetermined delay time is expected; . 15 that the service request was observed before the call connection to the direct connection service. A method according to any one of claims 1-3, wherein the selection criteria of the direct connection service are arranged to be exchanged according to a predetermined, "sequence" by timing. A method according to any one of claims 1-4, wherein at least one direct-dialing service consists of a discoverable service functioning in connection with an 'outgoing call'. 109389 6. A telephone service product which can be connected to a telephone connection comprising a direct connection service function for forming a connection from the telephone connection to a number according to the definitions of the direct connection service after observing the opening of the telephone connection, characterized in that it comprises 5. memory locations for storing in separate control panels for definition the at least two direct connection service functions, which affect the same connection, a control service which can be determined by the customer, to provide a direct connection service in operational readiness to serve the direct connection service request, and in a control user interface, which offers the customer connection service an opportunity to provide the customer service control panels and / or control service settings to activate and implement the desired direct connection service in a manner selected by the customer. The telephone service product of claim 6, wherein the control panels are stored in a telephone network. 15 SCP. • A telephone service product according to claim 6 or 7, wherein the control panels are stored in an external server connected to an intelligent telephone network by means of a telecommunication connection. • 1 * 9. Telephone service product according to any one of claims 6-8, wherein the control user interface 20 is a WWW based user interface. A telephone service product according to any of claims 6-8, wherein the control user interface • consists of a user interface based on the short: ': messages of a mobile communication network. • I I I »109389 Telephone service product according to any of claims 6-8, wherein the control user interface is a user interface that supports the WAP protocol and can be used by a mobile communication device. Telephone service product according to any of claims 6-8, wherein the control user interface is a user interface which can be used via a service menu via an audio frequency telephone. A telephone service product according to any of claims 6-12, wherein the control panels can be arranged in a time-controlled mode of operation, which replaces an active direct connection service function at a certain predetermined time and / or date. A telephone service product according to any of claims 6-13, wherein at least one direct connection service function consists of a callable service function, in conjunction with an outgoing call. 1 t »*