ES2317780B1 - SURVEY AND PROCESSING SURVEY SYSTEM. - Google Patents

Abstract

System of realization and processing of surveys

Conduct surveys remotely to users of services provided by a person or entity paid to the system. It comprises a user unit (1, 1a) in different places that the subscriber provides the service, through which the user requests a survey through the media (2, 3, 4 and 11) to a remote unit (5) that sends the survey to the user unit (1, 1a) for the user to fill in using a touch screen (10), sending the result of the survey answered to the unit remote that stores it for statistical reports.

Allows the subscriber to access the reports statisticians, and also allows you to maintain and modify the surveys to be sent to each of the units of user (1, 1a) so that they can be configured by the paid according to the required needs.

Description

System of realization and processing of surveys

Object of the invention

The invention relates to a system that has in order to allow surveys regarding services that users receive, through installed user units in the places where they receive the service.

It is another object of the invention to send the Surveys conducted on a remote unit to process and the statistical reports of the surveys made, allowing the persons or entities that provide the service access these reports for what they have to be given high in the system.

In addition, the invention allows the processing of several user units through the unit remote

It is also the object of the invention to allow the people or entities that provide the service configure the survey that they want to do through the remote unit, from the that is sent to the user units.

The invention is applicable in the industry of  telecommunications and computer science to obtain and process remote data

Background of the invention

In the state of the art they are known telecommunication systems that allow remote data collection  for which the incorporation of a capture unit is expected of the data that it sends through a communications network to a remote unit where data is stored and processed obtained.

In this sense it can be noted that there is no no system that allows data collection corresponding to surveys of users who receive a service, and All this remotely.

Description of the invention

To achieve the objectives and solve the drawbacks mentioned above, the invention has developed a new realization and processing system for surveys characterized by comprising at least one unit with a touch screen and a control module in which means are provided to generate a request signal of information regarding a survey to be answered by a user, signal that is generated when a user acts on the screen tactile.

User units can be units fixed, mobile units, or both.

In addition the system comprises means of communication of the user unit with a remote unit which includes a survey generating unit, which in turn is equipped with a detector module of a request signal of information and a user unit storage module registered, each of which is associated with a survey, so that when a user wishes to conduct a survey and causes the request signal to be generated, in the way that it was described, this signal is received in the detector module of a signal request information and the user unit is verified that generated this request signal is registered, in whose In case of access to a module for generating the associated survey, which is included in the survey generating unit, and that comprises means of association of an identification number of the request, to send it, together with the generated survey, to the user unit that generated the request. The control module of the user unit is provided with means of detecting a Survey received to display on the touch screen, through  which the user fills in the survey received, and so that then the control module sends the filled survey together with the identification number to an analysis unit that is included in the remote unit; including the unit of analysis a analysis module and a survey storage module answered along with the identification number, so that the analysis module make statistical reports of the surveys made.

In addition, the remote unit is equipped with a management unit that includes a management module and a first module of subscriber data storage, of unit data of user that each subscriber owns, as well as the associated survey to each user unit of each subscriber; the module being management connected to the unit survey generator module survey generator so that the survey is generated based on the survey associated with each user unit that is stored in the management unit. Therefore the invention allows a subscriber, such as a person or a company that provides user services, can have a plurality of user units through which it allows conduct surveys of them, which are stored in the first data storage module of the management unit from which the survey generator module generates it for I send to the user in the way that was described.

The invention also provides that the module User unit control is equipped with detection means of a subscriber password for sending to the remote unit, whose management unit comprises a second storage module of parameters and survey configuration and its module management includes means of detecting and verifying a key secret, so that when the management module detects and verifies said secret key, allows the subscriber to configure and select the survey associated with each user unit, from so that through this configuration the subscriber can set and modify the surveys that you want to make to the users of each one of the user units, therefore being able to configure different surveys for each of the different units of user who owns the subscriber.

In addition the unit analysis module analysis is provided with means of detection and verification of a secret key, so that when detecting and verifying said key secret, allow the subscriber to access the statistical data obtained by the unit of analysis, so that each subscriber Know the different statistical data corresponding to the surveys conducted in each of its user units. The invention provides that the survey storage module answered from the unit of analysis be multidimensional, so that allows the user to start their analysis by consulting data and go delving into the details as necessary, since it allows to contrast and filter all the data based on any combination according to the organization of the data in independent dimensions based on, for example offices, qualities, dates and parameters defined by the same subscriber in Survey management.

So that the subscriber can more easily set the desired survey for each of the units of user who owns, the invention provides that the second module of storage of the management unit comprises a submodule of setting of fixed questions and a sub module of establishment of random questions, to generate a questionnaire with fixed questions always in the same place and with random questions depending on the needs you have The subscriber

The media commented with previously, they comprise a wireless communications module that is included in the user unit and that is connected to the control module to allow wireless communication with a wireless communications unit, which is equipped with media of connection to a data transmission network through which  establishes communication with the remote unit, for which also the media comprises a communications unit which is provided with connection means to the transmission network of data and that is connected to the remote unit.

In the preferred embodiment of the invention, provides that the data transmission network is constituted by internet, so that communication is done through a conventional browser included in the connection media to the communication unit data transmission network Wireless and communications unit.

The invention also provides that the units of user are equipped with a presence detector that is connected to the control module so that, when detecting the presence of a user, prepare the touch screen so that when it is operated by the user generate the information request signal and Unleash the process already described.

Finally, point out that the management unit It comprises a third storage module and selection of languages, so that the user can select through the user unit the language you want to conduct the surveys as described.

The user unit may also include a printer to print the different data statistics obtained.

Next to facilitate a better understanding of this descriptive report and being an integral part of the same, they accompany a series of figures in which with illustrative and non-limiting nature the object has been represented of the invention.

Brief statement of the figures

Figure 1.- Shows a block diagram function of a possible embodiment of the system of the invention.

Figure 2.- Shows a block diagram functional configuration of the user unit.

Figure 3.- Shows a block diagram Functional configuration of the survey generating unit included in the remote unit.

Figure 4.- Shows a block diagram Functional configuration of the management unit and the unit of analysis included in the remote unit.

Description of the preferred embodiment

Below is a description of the invention based on the figures discussed above.

The invention is intended for people, companies or entities that provide a service can conduct surveys to users about the services received, for which each person, company or entity that provides the service must be paid to system of the invention by registering its data in the manner that It will be described later.

So for example different offices, stores, etc., a company or agency must include one or more units of user 1 to carry out the surveys, which once filled out send through a wireless communications unit 2 and to through a data transmission network 3 to a unit of communication 4 that is connected to a remote unit 5 in which the different surveys and subscriber data are stored, at the same time, which among other options, performs data collection statistics of the surveys carried out.

User units 1 are fixed units, in so much so that the user units are mobile or portable, but both comprise the same elements as below describe.

Thus, each of the user units 1, 1a installed in each office, store, etc., includes a module of control 9 that is connected to a touch screen 10 and a module wireless communication 11 to establish communication with the wireless communication unit 2.

In addition the control module is connected to a presence detector 12 so that when it detects the presence of a user, is communicated to the control module 9 the which shows on the touch screen 10 information regarding the request for information regarding a survey to be answered by the user, so that when the user acts on the touch screen is detected by the control module 9, which is provided with means to generate a request signal of information regarding a survey to be answered by the user, so that said request signal is sent to the module communications 4 being received at the remote unit 5.

The wireless communications module 11 is  based on "wifi" technology and communications unit Wireless 2 allows you to make the Wi-Fi connection and incorporates a dual network configuration circuit that allows isolation of the internal network that makes up the different user units 1, 1a with respect to the data transmission network 3 and is based on a Standard TCP / IP router with firewall functions to allow manage the flow of the two networks separately.

The remote unit 5 comprises a unit survey generator 6 which is equipped with a detector module 13 of a survey request signal, which is connected to a storage module 14 of user units 1, 1a registered, each of these units being in turn registered user associated with a survey so that when the detector module 13 detects a survey request signal, check if the user unit that generated the signal from request is registered and access a survey module associated 15 which in turn comprises means of association of a request identification number, so that it sends the request identification number along with the survey generated up to user unit 1, 1a through the means of  communication 4, 3, 2, 11, so that the control module 9 of the user unit 1, 1a is provided with means for detecting the Survey received to display on touch screen 10, using which the user fills in the survey received once completed the survey the user indicates to control module 9 through of the touch screen 10, which sends the filled in survey together with the identification number to the remote unit, and more specifically to an analysis unit that includes a module of analysis 21 and a storage module 22 of the surveys answered together with the identification number, so that All surveys carried out are registered and stored in the storage module 22 so that the analysis module 21 make statistical reports of surveys conducted in a manner  that the subscriber can access such reports as will be described below.

The presence sensor 12 is intended allow control module 9 to display on the screen touch 10 different messages while no user gets approach unit 1, 1a, such as messages advertising, etc., and so that when a user approaches is detected triggering the described process.

The purpose of the portable user unit is is identical to that of the fixed user unit 1, with the exception that the portable user unit 1a is operated by a person "pollster" that asks the user (client) questions and Enter the answers given by it.

In addition the remote unit 5 comprises a unit manager 7 that allows the subscriber of the system to maintain and change the information related to the surveys you carry out for comprising a management module 16 and a first module of storage 17 of the data corresponding to the subscriber that stored when you have registered in the system, and that in addition stores the data corresponding to each of the units of user who owns each subscriber, as well as the survey that each subscriber associates each of the user units that has installed in their stores, offices, etc. In the first means of  storage 17 can also store data indicating the main qualities that the subscriber intends to measure with the surveys, such as cleaning, treatment, speed, etc.

In addition, the management module 16 is connected to a second storage module 18 in which the parameters and the configuration of the different surveys to perform, which the subscriber can access to modify or remove Survey questions.

Therefore the subscriber can control the surveys to be carried out for each of the user units 1, 1a that are active at all times and modify their content, so that the control module 9 of the user unit 1, 1a comprises means of detecting a secret key entered through the touch screen 10, which is detected by detection means and  verification of a secret key provided in the module management 16, to detect and verify said secret key, allow the subscriber to access the first storage module 17 and to the second storage module 18 so as to allow perform the configuration and select the survey associated with each one of the user units 1, 1a that you have installed in your stores, shops, etc.

The invention provides for the possibility that in the survey there may be a series of fixed and other questions variables, for which the second storage module 18 of the management unit is equipped with a sub-module for establishing fixed questions and a question setting sub module randomized so that the subscriber can establish a survey with fixed questions always located in the same place and with random questions, which management module 16 will select at random, chance, fate.

To allow all this functionality it is possible indicate that the management module 16 is connected to the module generation of the associated survey 15 of the generating unit of surveys 6 so that from the data stored in the first 17 and second 18 storage modules can generate the associated survey and modify the association of the survey that is stored in storage module 14 of the units of registered user, so that the surveys that are sent to each of the user units 1, 1a can be controlled by the subscriber as described.

It should also be noted that the management unit 7 it comprises a third storage module 19 in which stores all language information so that all the texts handled by the user unit 1, 1a may be translated into the languages that the user selects, for which the control module 9 of user unit 1, 1a, initially shows on the touch screen 10 information corresponding to the different languages that the user can select, when the presence detector 12 captures the presence of a user of the form that was already described previously.

Therefore, by means of the secret key the subscriber can carry out the creation and maintenance of the surveys  that you require indicating the questions and answers to fill out. These models can be made by sectors business, such as hotels, commerce, town halls, etc.

So that the subscriber can access the unit of  analysis 8, as described above, it is expected that your analysis module 21 have means of detection and verification of a secret key, entered in the manner already described in the case of maintenance and change of surveys through of the user unit 1, 1a, so that when detecting and verifying said secret key the subscriber is allowed to access the statistical reports prepared by the analysis module 21 in based on all available variable data. For example, him subscriber can see the evolution of the results by days, weeks, etc. Similarly, you can compare the results of an office with other.

The results will show at least the following data: absolute valuation, average valuation, variation typical, standard variation and number of surveys carried out.

In addition these data are organized in independent dimensions based on offices, qualities, dates and  parameters defined by the same subscriber, for which the module of storage 22 has a multidimensional structure that it allows to contrast and filter all the data based on Any combination of these dimensions. This configuration allows reports to be supported by procedures Statistical exploratory data analysis tables contingency, comparison of means, analysis of variance, non-parametric tests, correlation and multiple linear regression, multivariate analysis, factor analysis, discriminant so that the subscriber can determine what aspects and variables of his business influence more and to what extent in the overall assessment of same.

Therefore this configuration allows the subscriber start your analysis by consulting aggregated data and go delving into the details as necessary, functionality which is known as "drill down".

Analysis reports can be submitted both in tabular format and graphics format which will change depending on the selection made by the subscriber.

The invention provides for the possibility that the subscriber can print the requested analysis reports, to what the subscriber unit 1, 1a will be provided with a printer 20 through which the control module prints the data statistics required by the subscriber.

In the preferred embodiment of the invention, provides that the data transmission network 3 is constituted preferably over the internet network so that communication between user units 1, 1a and remote units 5 are carried out through said network in a conventional manner.

Claims (10)

1. System for conducting and processing surveys, characterized in that it comprises at least

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\ vtcortauna a user unit (1, 1a) selected between a fixed unit (1) and a portable unit (1a) that includes:

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\ vtcortauna a touch screen (10),

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\ vtcortauna and a presence detector (12) connected to a control module (9) to detect the proximity of a user,

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\ vtcortauna whose control module (9) is equipped with:

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\ vtcortauna means of generating an information request signal referring to a survey to be answered by a user,

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\ vtcortauna and means for preparing the touch screen (10) so that when said screen is operated by the user, it generates the request signal referring to a survey to be answered by a user;

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\ vtcortauna and including the media system (2, 3, 4 and 11) of the at least user unit (1, 1a) with a remote unit (5) that is provided with

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\ vtcortauna an analysis unit (8),

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\ vtcortauna a survey generating unit (6) that includes:

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\ vtcortauna a storage module (14) of registered user units, each associated with a survey,

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\ vtcortauna a detector module (13) of a request signal referring to a survey to be answered by a user, which in turn comprises means to verify if the user unit (1, 1a) that has generated a request signal is registered,

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\ vtcortauna means of access to a module for generating the associated survey (15), which is provided with means of association of a number of

quad

request identification, for send it,

quad

together with the generated survey, to the unit of user (1, 1a) that generated the request,

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\ vtcortauna whose control module (9) of said user unit (1, the) further comprises:

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\ vtcortauna means of detecting the survey received to display it on the touch screen (10), whereby the user fills in the survey received;

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\ vtcortauna means for sending by the control module (9) of said survey together with the identification number, to the analysis unit (8),

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\ vtcortauna said analysis unit (8) included in the remote unit (5) is also provided with:

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\ vtcortauna an analysis module (21)

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\ vtcortauna and a module for storing (22) of surveys answered together with the identification number to make statistical reports of the surveys carried out to be sent through the media (2, 3, 4 and 11) to a user unit (1 , 1a) authorized to display them on a device selected between the screen (10) and a printer (20).

         \ vskip1.000000 \ baselineskip
      

2. System for conducting and processing surveys according to claim 1, characterized in that the remote unit (5) comprises a management unit (7) that includes a management module (16) and a first subscriber data storage module (17) , of the data of the user units that each subscriber owns, as well as the survey associated with each user unit of each subscriber; the management module (16) being connected to the survey generator module (15) of the survey generating unit (6), so that it generates the survey based on the survey associated with each user unit stored in the managing unit (7 ). 3. System for conducting and processing surveys, according to claim 1, characterized in that the control module (9) of the user unit (1, 1a) comprises means for detecting a subscriber password for sending to the remote unit ( 5). 4. System for conducting and processing surveys, according to claims 2 and 3, characterized in that the management unit (16) comprises a second module for storing (18) parameters and configuration of surveys and the management module (16) comprises means of Detection and verification of a secret key, to detect and verify said secret key, allow the subscriber to configure and select the survey associated with each user unit (1, 1a). 5. System for conducting and processing surveys, according to claim 4, characterized in that the second storage module (18) of the management unit (7) comprises a fixed question establishment sub module and a random question establishment sub module to generate a questionnaire with fixed questions always located in the same place and with random questions selected when orange blossom by the management module (16). 6. System for conducting and processing surveys; according to claim 3, characterized in that the analysis module (21) of the analysis unit (1, 1a) comprises means for detecting and verifying a secret key, for detecting and verifying said secret key, allowing the subscriber to access the data statistics obtained. 7. System for conducting and processing surveys, according to claim 6, characterized in that the storage module (22) of answered surveys of the analysis unit (8) is multidimensional. 8. System for conducting and processing surveys, according to claim 1, characterized in that the communication means comprise a wireless communication module (11) included in the user unit (1, 1a) that is connected to the control module (9) , to allow communication with a wireless communications unit (2), which is provided with connection means to a data transmission network (3); further comprising a communications unit (4) provided with connection means to the data transmission network (3) and which is connected to the remote unit (5). 9. System for conducting and processing surveys, according to claim 8, characterized in that the data transmission network (3) is the internet network. 10. System for conducting and processing surveys, according to claims 3 or 4, characterized in that the management unit (7) comprises a third storage module (19) and language selection so that the user can select through the unit of user (1, 1a) the language you want.