ES2191574T1 - A SYSTEM AND METHOD FOR CREATING CALL RECORDS AND FOR PROCESSING. - Google Patents

A SYSTEM AND METHOD FOR CREATING CALL RECORDS AND FOR PROCESSING.

Info

Publication number
ES2191574T1
ES2191574T1 ES00938220T ES00938220T ES2191574T1 ES 2191574 T1 ES2191574 T1 ES 2191574T1 ES 00938220 T ES00938220 T ES 00938220T ES 00938220 T ES00938220 T ES 00938220T ES 2191574 T1 ES2191574 T1 ES 2191574T1
Authority
ES
Spain
Prior art keywords
call
telephone
data
processing
duration
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
ES00938220T
Other languages
Spanish (es)
Inventor
Valerie Bscheider
David A Glowny
John E Richter
Phil Min Ni
David A Diamond
Trong Nguyen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Dictaphone Corp
Original Assignee
Dictaphone Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/328,299 external-priority patent/US6249570B1/en
Priority claimed from US09/328,295 external-priority patent/US6252947B1/en
Priority claimed from US09/328,298 external-priority patent/US6246752B1/en
Priority claimed from US09/328,294 external-priority patent/US6252946B1/en
Application filed by Dictaphone Corp filed Critical Dictaphone Corp
Publication of ES2191574T1 publication Critical patent/ES2191574T1/en
Pending legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
    • H04M2203/301—Management of recordings
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

Abstract

Método para proporcionar registros de la duración de llamadas telefónicas que comprende uno o más segmentos, siendo grabados datos de audio para cada segmento en uno o más grabadores que tienen ubicaciones conocidas, donde el método comprende: (a) construir de un registro de llamadas para al menos una llamada telefónica; (b) recibir datos concernientes a eventos asociados con una o más llamadas telefónicas; y (c) comparar un evento telefónico recibido con un registro de llamada construido; (d) actualizar el registro de llamada comparado en base a los datos del evento telefónico recibido; (e) combinar el registro de llamada actualizado con datos que indican la ubicación de los datos de audio grabados para el segmento de la llamada, para obtener un registro maestro de llamada que represente la duración de la llamada telefónica.Method for providing records of the duration of telephone calls comprising one or more segments, audio data being recorded for each segment in one or more recorders that have known locations, where the method comprises: (a) constructing a call log for at least one phone call; (b) receive data concerning events associated with one or more telephone calls; and (c) compare a received telephone event with a constructed call log; (d) update the compared call log based on data from the received telephone event; (e) combine the updated call record with data indicating the location of the recorded audio data for the call segment, to obtain a call master record that represents the duration of the telephone call.

ES00938220T 1999-06-08 2000-06-08 A SYSTEM AND METHOD FOR CREATING CALL RECORDS AND FOR PROCESSING. Pending ES2191574T1 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US09/328,299 US6249570B1 (en) 1999-06-08 1999-06-08 System and method for recording and storing telephone call information
US09/328,295 US6252947B1 (en) 1999-06-08 1999-06-08 System and method for data recording and playback
US09/328,298 US6246752B1 (en) 1999-06-08 1999-06-08 System and method for data recording
US09/328,294 US6252946B1 (en) 1999-06-08 1999-06-08 System and method for integrating call record information

Publications (1)

Publication Number Publication Date
ES2191574T1 true ES2191574T1 (en) 2003-09-16

Family

ID=27502378

Family Applications (1)

Application Number Title Priority Date Filing Date
ES00938220T Pending ES2191574T1 (en) 1999-06-08 2000-06-08 A SYSTEM AND METHOD FOR CREATING CALL RECORDS AND FOR PROCESSING.

Country Status (11)

Country Link
EP (1) EP1183852A4 (en)
CN (1) CN1369170A (en)
AU (1) AU5329200A (en)
CA (1) CA2376157C (en)
DE (1) DE1183852T1 (en)
ES (1) ES2191574T1 (en)
HK (1) HK1045231A1 (en)
IL (4) IL146901A0 (en)
MX (1) MXPA01012606A (en)
NZ (1) NZ516066A (en)
WO (1) WO2000076188A1 (en)

Families Citing this family (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB0000735D0 (en) * 2000-01-13 2000-03-08 Eyretel Ltd System and method for analysing communication streams
US20030007611A1 (en) * 2000-05-15 2003-01-09 Junichi Morita Voice storage system, exchange and voice storage apparatus
GB0029574D0 (en) * 2000-12-02 2001-01-17 Hewlett Packard Co Recordal service for voice communications
CA2431486C (en) 2000-12-12 2010-05-18 Nice Systems Ltd. A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network
US6868141B2 (en) 2001-08-22 2005-03-15 Siemens Aktiengesellschaft Method and telephone agent system for generating a message record of at least a part of a conversation between telephone agents and for transmitting information regarding the message record to the telephone agent requesting it
EP1286524A1 (en) * 2001-08-22 2003-02-26 Siemens Aktiengesellschaft Generating a message record of a conversation between telephone agents and transmitting information regarding the message record to a telephone agent who has requested it
KR100608780B1 (en) * 2004-05-07 2006-08-08 엘지전자 주식회사 A method and a apparatus of displaying communication history for mobile phone
GB0501939D0 (en) * 2005-01-29 2005-03-09 Retell Holdings Ltd A telephone system
CN1984181B (en) * 2006-04-21 2010-08-04 华为技术有限公司 Method for collecting talk record
CN101997993A (en) * 2009-08-25 2011-03-30 北京合力金桥软件技术有限责任公司 Method for applying embedded memory database by CTI
CN103220420B (en) * 2013-04-07 2015-02-25 广东欧珀移动通信有限公司 Method and device for permanently storing call record
CN103297419B (en) * 2013-04-23 2016-01-20 携程计算机技术（上海）有限公司 Line rolls off the production line upper data fusion method and system
CN105100378A (en) * 2014-05-19 2015-11-25 腾讯科技（深圳）有限公司 Method and device for processing mobile terminal communication records
US9787534B1 (en) 2015-01-15 2017-10-10 Amdocs Software Systems Limited System, method, and computer program for generating event tests associated with a testing project
CN108401194B (en) * 2018-04-27 2020-06-30 广州酷狗计算机科技有限公司 Time stamp determination method, apparatus and computer-readable storage medium
CN109830248B (en) * 2018-12-14 2020-10-27 维沃移动通信有限公司 Audio recording method and terminal equipment
CN113067848B (en) * 2021-02-05 2023-09-26 厦门亿联网络技术股份有限公司 Call record synchronization method and system and electronic equipment

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5533103A (en) * 1994-04-28 1996-07-02 Electronic Information Systems, Inc. Calling system and method
US5982857A (en) * 1994-10-17 1999-11-09 Apropros Technology Voice recording method and system providing context specific storage and retrieval
US5867559A (en) * 1996-02-20 1999-02-02 Eis International, Inc. Real-time, on-line, call verification system

Also Published As

Publication number Publication date
IL182674A (en) 2009-07-20
CA2376157C (en) 2009-03-24
IL182675A (en) 2009-07-20
MXPA01012606A (en) 2002-06-21
IL182675A0 (en) 2007-09-20
IL182673A0 (en) 2007-09-20
WO2000076188A1 (en) 2000-12-14
HK1045231A1 (en) 2002-11-15
EP1183852A1 (en) 2002-03-06
IL182673A (en) 2009-07-20
EP1183852A4 (en) 2005-11-23
IL182674A0 (en) 2007-09-20
NZ516066A (en) 2003-07-25
DE1183852T1 (en) 2003-06-26
AU5329200A (en) 2000-12-28
CA2376157A1 (en) 2000-12-14
CN1369170A (en) 2002-09-11
IL146901A0 (en) 2002-08-14

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