DE1183852T1 - SYSTEM AND METHOD FOR PRODUCING AND PREPARING A CALL RECORD - Google Patents
SYSTEM AND METHOD FOR PRODUCING AND PREPARING A CALL RECORDInfo
- Publication number
- DE1183852T1 DE1183852T1 DE1183852T DE00938220T DE1183852T1 DE 1183852 T1 DE1183852 T1 DE 1183852T1 DE 1183852 T DE1183852 T DE 1183852T DE 00938220 T DE00938220 T DE 00938220T DE 1183852 T1 DE1183852 T1 DE 1183852T1
- Authority
- DE
- Germany
- Prior art keywords
- preparing
- producing
- call record
- call
- record
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
- H04M2203/301—Management of recordings
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2218—Call detail recording
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42323—PBX's with CTI arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
Applications Claiming Priority (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/328,299 US6249570B1 (en) | 1999-06-08 | 1999-06-08 | System and method for recording and storing telephone call information |
US09/328,295 US6252947B1 (en) | 1999-06-08 | 1999-06-08 | System and method for data recording and playback |
US09/328,294 US6252946B1 (en) | 1999-06-08 | 1999-06-08 | System and method for integrating call record information |
US09/328,298 US6246752B1 (en) | 1999-06-08 | 1999-06-08 | System and method for data recording |
PCT/US2000/015748 WO2000076188A1 (en) | 1999-06-08 | 2000-06-08 | A system and method for call record creation and processing |
Publications (1)
Publication Number | Publication Date |
---|---|
DE1183852T1 true DE1183852T1 (en) | 2003-06-26 |
Family
ID=27502378
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE1183852T Pending DE1183852T1 (en) | 1999-06-08 | 2000-06-08 | SYSTEM AND METHOD FOR PRODUCING AND PREPARING A CALL RECORD |
Country Status (11)
Country | Link |
---|---|
EP (1) | EP1183852A4 (en) |
CN (1) | CN1369170A (en) |
AU (1) | AU5329200A (en) |
CA (1) | CA2376157C (en) |
DE (1) | DE1183852T1 (en) |
ES (1) | ES2191574T1 (en) |
HK (1) | HK1045231A1 (en) |
IL (4) | IL146901A0 (en) |
MX (1) | MXPA01012606A (en) |
NZ (1) | NZ516066A (en) |
WO (1) | WO2000076188A1 (en) |
Families Citing this family (17)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB0000735D0 (en) * | 2000-01-13 | 2000-03-08 | Eyretel Ltd | System and method for analysing communication streams |
US20030007611A1 (en) * | 2000-05-15 | 2003-01-09 | Junichi Morita | Voice storage system, exchange and voice storage apparatus |
GB0029574D0 (en) * | 2000-12-02 | 2001-01-17 | Hewlett Packard Co | Recordal service for voice communications |
CA2431486C (en) | 2000-12-12 | 2010-05-18 | Nice Systems Ltd. | A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network |
US6868141B2 (en) | 2001-08-22 | 2005-03-15 | Siemens Aktiengesellschaft | Method and telephone agent system for generating a message record of at least a part of a conversation between telephone agents and for transmitting information regarding the message record to the telephone agent requesting it |
EP1286524A1 (en) * | 2001-08-22 | 2003-02-26 | Siemens Aktiengesellschaft | Generating a message record of a conversation between telephone agents and transmitting information regarding the message record to a telephone agent who has requested it |
KR100608780B1 (en) * | 2004-05-07 | 2006-08-08 | 엘지전자 주식회사 | A method and a apparatus of displaying communication history for mobile phone |
GB0501939D0 (en) * | 2005-01-29 | 2005-03-09 | Retell Holdings Ltd | A telephone system |
CN1984181B (en) * | 2006-04-21 | 2010-08-04 | 华为技术有限公司 | Method for collecting talk record |
CN101997993A (en) * | 2009-08-25 | 2011-03-30 | 北京合力金桥软件技术有限责任公司 | Method for applying embedded memory database by CTI |
CN103220420B (en) * | 2013-04-07 | 2015-02-25 | 广东欧珀移动通信有限公司 | Method and device for permanently storing call record |
CN103297419B (en) * | 2013-04-23 | 2016-01-20 | 携程计算机技术(上海)有限公司 | Line rolls off the production line upper data fusion method and system |
CN105100378A (en) * | 2014-05-19 | 2015-11-25 | 腾讯科技(深圳)有限公司 | Method and device for processing mobile terminal communication records |
US9787534B1 (en) | 2015-01-15 | 2017-10-10 | Amdocs Software Systems Limited | System, method, and computer program for generating event tests associated with a testing project |
CN108401194B (en) * | 2018-04-27 | 2020-06-30 | 广州酷狗计算机科技有限公司 | Time stamp determination method, apparatus and computer-readable storage medium |
CN109830248B (en) * | 2018-12-14 | 2020-10-27 | 维沃移动通信有限公司 | Audio recording method and terminal equipment |
CN113067848B (en) * | 2021-02-05 | 2023-09-26 | 厦门亿联网络技术股份有限公司 | Call record synchronization method and system and electronic equipment |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5533103A (en) * | 1994-04-28 | 1996-07-02 | Electronic Information Systems, Inc. | Calling system and method |
US5982857A (en) * | 1994-10-17 | 1999-11-09 | Apropros Technology | Voice recording method and system providing context specific storage and retrieval |
US5867559A (en) * | 1996-02-20 | 1999-02-02 | Eis International, Inc. | Real-time, on-line, call verification system |
-
2000
- 2000-06-08 CA CA002376157A patent/CA2376157C/en not_active Expired - Lifetime
- 2000-06-08 DE DE1183852T patent/DE1183852T1/en active Pending
- 2000-06-08 NZ NZ516066A patent/NZ516066A/en not_active IP Right Cessation
- 2000-06-08 CN CN00811409A patent/CN1369170A/en active Pending
- 2000-06-08 EP EP00938220A patent/EP1183852A4/en not_active Withdrawn
- 2000-06-08 MX MXPA01012606A patent/MXPA01012606A/en unknown
- 2000-06-08 IL IL14690100A patent/IL146901A0/en not_active IP Right Cessation
- 2000-06-08 AU AU53292/00A patent/AU5329200A/en not_active Abandoned
- 2000-06-08 WO PCT/US2000/015748 patent/WO2000076188A1/en active Application Filing
- 2000-06-08 ES ES00938220T patent/ES2191574T1/en active Pending
-
2002
- 2002-09-02 HK HK02106455.3A patent/HK1045231A1/en unknown
-
2007
- 2007-04-19 IL IL182673A patent/IL182673A/en not_active IP Right Cessation
- 2007-04-19 IL IL182675A patent/IL182675A/en not_active IP Right Cessation
- 2007-04-19 IL IL182674A patent/IL182674A/en not_active IP Right Cessation
Also Published As
Publication number | Publication date |
---|---|
EP1183852A1 (en) | 2002-03-06 |
EP1183852A4 (en) | 2005-11-23 |
IL182674A (en) | 2009-07-20 |
NZ516066A (en) | 2003-07-25 |
WO2000076188A1 (en) | 2000-12-14 |
IL182675A0 (en) | 2007-09-20 |
CA2376157A1 (en) | 2000-12-14 |
IL182673A (en) | 2009-07-20 |
MXPA01012606A (en) | 2002-06-21 |
IL182673A0 (en) | 2007-09-20 |
AU5329200A (en) | 2000-12-28 |
CN1369170A (en) | 2002-09-11 |
ES2191574T1 (en) | 2003-09-16 |
IL182674A0 (en) | 2007-09-20 |
CA2376157C (en) | 2009-03-24 |
HK1045231A1 (en) | 2002-11-15 |
IL146901A0 (en) | 2002-08-14 |
IL182675A (en) | 2009-07-20 |
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