ES2080746T3 - Sistema de conmutacion de distribucion automatica de llamadas (acd) con capacidad de proceso distribuida. - Google Patents
Sistema de conmutacion de distribucion automatica de llamadas (acd) con capacidad de proceso distribuida.Info
- Publication number
- ES2080746T3 ES2080746T3 ES89307731T ES89307731T ES2080746T3 ES 2080746 T3 ES2080746 T3 ES 2080746T3 ES 89307731 T ES89307731 T ES 89307731T ES 89307731 T ES89307731 T ES 89307731T ES 2080746 T3 ES2080746 T3 ES 2080746T3
- Authority
- ES
- Spain
- Prior art keywords
- agent
- interface
- acd
- module
- carrier card
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H01—ELECTRIC ELEMENTS
- H01R—ELECTRICALLY-CONDUCTIVE CONNECTIONS; STRUCTURAL ASSOCIATIONS OF A PLURALITY OF MUTUALLY-INSULATED ELECTRICAL CONNECTING ELEMENTS; COUPLING DEVICES; CURRENT COLLECTORS
- H01R12/00—Structural associations of a plurality of mutually-insulated electrical connecting elements, specially adapted for printed circuits, e.g. printed circuit boards [PCB], flat or ribbon cables, or like generally planar structures, e.g. terminal strips, terminal blocks; Coupling devices specially adapted for printed circuits, flat or ribbon cables, or like generally planar structures; Terminals specially adapted for contact with, or insertion into, printed circuits, flat or ribbon cables, or like generally planar structures
- H01R12/70—Coupling devices
- H01R12/7005—Guiding, mounting, polarizing or locking means; Extractors
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q1/00—Details of selecting apparatus or arrangements
- H04Q1/02—Constructional details
- H04Q1/023—Constructional details using sliding mechanisms for accessing the interior of the apparatus
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q1/00—Details of selecting apparatus or arrangements
- H04Q1/02—Constructional details
- H04Q1/15—Backplane arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q11/00—Selecting arrangements for multiplex systems
- H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
-
- H—ELECTRICITY
- H05—ELECTRIC TECHNIQUES NOT OTHERWISE PROVIDED FOR
- H05K—PRINTED CIRCUITS; CASINGS OR CONSTRUCTIONAL DETAILS OF ELECTRIC APPARATUS; MANUFACTURE OF ASSEMBLAGES OF ELECTRICAL COMPONENTS
- H05K7/00—Constructional details common to different types of electric apparatus
- H05K7/14—Mounting supporting structure in casing or on frame or rack
- H05K7/1401—Mounting supporting structure in casing or on frame or rack comprising clamping or extracting means
- H05K7/1402—Mounting supporting structure in casing or on frame or rack comprising clamping or extracting means for securing or extracting printed circuit boards
- H05K7/1409—Mounting supporting structure in casing or on frame or rack comprising clamping or extracting means for securing or extracting printed circuit boards by lever-type mechanisms
-
- H—ELECTRICITY
- H05—ELECTRIC TECHNIQUES NOT OTHERWISE PROVIDED FOR
- H05K—PRINTED CIRCUITS; CASINGS OR CONSTRUCTIONAL DETAILS OF ELECTRIC APPARATUS; MANUFACTURE OF ASSEMBLAGES OF ELECTRICAL COMPONENTS
- H05K7/00—Constructional details common to different types of electric apparatus
- H05K7/14—Mounting supporting structure in casing or on frame or rack
- H05K7/1461—Slidable card holders; Card stiffeners; Control or display means therefor
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Microelectronics & Electronic Packaging (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Use Of Switch Circuits For Exchanges And Methods Of Control Of Multiplex Exchanges (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Abstract
CENTRAL TELEFONICA DE DISTRIBUCION AUTOMATICA DE LLAMADAS (ACD) QUE TIENE UNA PLURALIDAD DE CIRCUITOS INTERFAZ AGENTE/DE ENLACE PARA CONECTAR SELECTIVAMENTE UNA PLURALIDAD DE TELEFONOS TRONCALES CON UNA PLURALIDAD DE SUB-ESTACIONES. LA CENTRAL TELEFONICA DE DISTRIBUCION AUTOMATICA DE LLAMADAS (ACD) INCLUYE AL MENOS UN PRIMER MODULO DE LINEA DE INTERFAZ QUE TIENE UN MODULO DE CONTROL DE LA CAJA PARA CONTROLAR UNA PLURALIDAD DE RANURAS PARA TARJETAS PORTADORAS. AL MENOS UNA DE LAS RANURAS PARA TARJETA PORTADORA INCLUYE UNA TARJETA PORTADORA PARA SUJETAR UNA PLURALIDAD DE SUB-TARJETAS DE CIRCUITO INTERFAZ AGENTE/DE ENLACE EN PARALELO CON LA TARJETA PORTADORA. CADA TARJETA PORTADORA Y EL MODULO DE CONTROL DE LA CAJA INCLUYEN CIRCUITOS DIGITALES DE PROCESO Y UN TRANSCEPTOR HDLC PARA FACILITAR LA INTERCONEXION DE UN PRIMER Y UN SEGUNDO CIRCUITOS INTERFAZ AGENTE/DE ENLACE TRAS UNA PETICION DE PROCESAMIENTO DE LLAMADA. EN EL DISEÑO PREFERIDO, LA INFORMACION DE CONTROL UTILIZADA PARA EFEC TUAR LA INTERCONEXION DE LOS CIRCUITOS INTERFAZ AGENTE/DE ENLACE ES TRANSMITIDA A TRAVES DELA CENTRAL EN UN SEGMENTO DE TIEMPO A LO LARGO DE UN BUS DIGITAL PCM DE VOZ. UN SEGUNDO MODULO INTERFAZ DE LINEA PUEDE EMPLAZARSE GEOFRAFICAMENTE DISTANTE DEL MODULO INTERFAZ DE LA PRIMERA LINEA PARA PROCESAMIENTO A DISTANCIA. EL PRIMER Y EL SEGUNDO MODULOS DE INTERFAZ DE LINEA SE INTERCONECTAN ENTONCES A TRAVES DE UNA SECCION T1.
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US07/226,229 US4893301A (en) | 1988-06-27 | 1988-07-29 | Automatic call distribution (ACD) switching system having distributed processing capability |
Publications (1)
Publication Number | Publication Date |
---|---|
ES2080746T3 true ES2080746T3 (es) | 1996-02-16 |
Family
ID=22848082
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES89307731T Expired - Lifetime ES2080746T3 (es) | 1988-07-29 | 1989-07-28 | Sistema de conmutacion de distribucion automatica de llamadas (acd) con capacidad de proceso distribuida. |
Country Status (8)
Country | Link |
---|---|
US (1) | US4893301A (es) |
EP (1) | EP0353102B1 (es) |
AU (1) | AU609369B2 (es) |
CA (1) | CA1312366C (es) |
DE (1) | DE68924315D1 (es) |
DK (1) | DK370289A (es) |
ES (1) | ES2080746T3 (es) |
NO (1) | NO893067L (es) |
Families Citing this family (37)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP3628847B2 (ja) | 1997-08-18 | 2005-03-16 | 株式会社日立製作所 | バス切り換え装置、コンピュータ、および情報処理装置 |
US5073890A (en) * | 1988-12-30 | 1991-12-17 | At&T Bell Laboratories | Remote agent operation for automatic call distributors |
DE59108231D1 (de) * | 1991-05-08 | 1996-10-31 | Siemens Ag | Steuerungsanordnung für ein Breitbandvermittlungssystem |
GB2273025B (en) * | 1992-11-12 | 1997-03-26 | Rockwell International Corp | Automatic call distributor with a programmable data window display system and method |
US5400327A (en) * | 1993-09-30 | 1995-03-21 | Rockwell International Corporation | Automatic call distributor with wireless connection with remote unit and method |
US5446621A (en) * | 1994-04-28 | 1995-08-29 | Wandel & Goltermann Ate Systems Ltd. | Platform module system for a larger electronic system |
US5524147A (en) * | 1995-02-02 | 1996-06-04 | Aspect Telecommunications Corporation | Method for forming a virtual call center |
SE9501455L (sv) * | 1995-04-20 | 1996-10-21 | Ericsson Telefon Ab L M | Telefonväxeltillhörigt korskopplingsarrangemang |
US5619557A (en) * | 1995-07-10 | 1997-04-08 | Rockwell International Corporation | Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data |
US5959847A (en) * | 1996-11-20 | 1999-09-28 | Adtran, Inc. | Form factor-configured channel bank card containing form factor non-conformal printed circuit board |
US5987115A (en) * | 1996-12-03 | 1999-11-16 | Northern Telecom Limited | Systems and methods for servicing calls by service agents connected via standard telephone lines |
ZA983051B (en) * | 1997-04-10 | 1999-10-11 | Alcatel Usa Sourcing Lp | Carrier card interface to a daughter board. |
US6122364A (en) * | 1997-12-02 | 2000-09-19 | Nortel Networks Corporation | Internet network call center |
US6324276B1 (en) | 1999-02-12 | 2001-11-27 | Telera, Inc. | Point-of-presence call center management system |
US6011844A (en) | 1998-06-19 | 2000-01-04 | Callnet Communications | Point-of-presence call center management system |
US6493446B1 (en) | 1999-05-13 | 2002-12-10 | Willow Csn Incorporated | Call center posting program |
US6760727B1 (en) | 1999-07-30 | 2004-07-06 | Convergys Cmg Utah, Inc. | System for customer contact information management and methods for using same |
KR20010083753A (ko) | 2000-02-21 | 2001-09-01 | 박종섭 | 인터넷 통신망을 이용한 이동 통신 시스템의 호처리 용량산출 방법 |
CA2344789A1 (en) * | 2000-06-27 | 2001-12-27 | Rockwell Electronic Commerce Corporation | Redundant channels over a packet network |
WO2002039764A2 (en) * | 2000-10-30 | 2002-05-16 | Telera, Inc. | Call center management for wireless access network |
US6965561B1 (en) * | 2000-11-10 | 2005-11-15 | Redfern Braodband Networks, Inc. | Terminal multiplexer structure |
DE10112324A1 (de) * | 2001-03-08 | 2002-10-24 | Insys Microelectronics Gmbh | Elektronische Schaltung zur Datenfernübertragung |
US7110525B1 (en) | 2001-06-25 | 2006-09-19 | Toby Heller | Agent training sensitive call routing system |
CA2358019A1 (en) * | 2001-09-27 | 2003-03-27 | Alcatel Canada Inc. | System and method for configuring a network element |
US7372952B1 (en) | 2002-03-07 | 2008-05-13 | Wai Wu | Telephony control system with intelligent call routing |
US7023979B1 (en) | 2002-03-07 | 2006-04-04 | Wai Wu | Telephony control system with intelligent call routing |
US20030198341A1 (en) * | 2002-04-23 | 2003-10-23 | Adc Dsl Systems, Inc. | Integrated POTS/MLT card |
US9818136B1 (en) | 2003-02-05 | 2017-11-14 | Steven M. Hoffberg | System and method for determining contingent relevance |
US7676034B1 (en) | 2003-03-07 | 2010-03-09 | Wai Wu | Method and system for matching entities in an auction |
US20040193468A1 (en) * | 2003-03-31 | 2004-09-30 | Dave Mosquera | System for optimizing business rule resources |
US7500241B1 (en) | 2003-10-10 | 2009-03-03 | Avaya Inc. | Method and apparatus for scheduling tasks |
US7657021B2 (en) * | 2004-09-29 | 2010-02-02 | Avaya Inc. | Method and apparatus for global call queue in a global call center |
US8874477B2 (en) | 2005-10-04 | 2014-10-28 | Steven Mark Hoffberg | Multifactorial optimization system and method |
US8300798B1 (en) | 2006-04-03 | 2012-10-30 | Wai Wu | Intelligent communication routing system and method |
WO2008048848A2 (en) * | 2006-10-13 | 2008-04-24 | Nms Communications Corporation | Dynamic video messaging |
WO2016030825A1 (en) * | 2014-08-28 | 2016-03-03 | Reseaux Mems, Société En Commandite | Automated distribution frame and method for operating same |
EP3215637B1 (en) | 2014-11-03 | 2019-07-03 | F. Hoffmann-La Roche AG | Methods and biomarkers for predicting efficacy and valuation of an ox40 agonist treatment |
Family Cites Families (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4451704A (en) * | 1982-04-02 | 1984-05-29 | Bell Telephone Laboratories, Incorporated | Switching system auxiliary line transfer circuit |
US4451705A (en) * | 1982-05-28 | 1984-05-29 | Bell Telephone Laboratories, Incorporated | Call completion circuit and method |
US4627046A (en) * | 1984-04-26 | 1986-12-02 | Data General Corp. | Programmable feature card |
US4720854A (en) * | 1985-12-17 | 1988-01-19 | American Telephone And Telegraph Company, At&T Bell Laboratories | Architecture for distributed control telecommunication systems |
US4757529A (en) * | 1986-02-28 | 1988-07-12 | American Telephone And Telegraph Company, At&T Bell Laboratories | Call distribution arrangement |
-
1988
- 1988-07-29 US US07/226,229 patent/US4893301A/en not_active Expired - Lifetime
-
1989
- 1989-07-27 CA CA000606845A patent/CA1312366C/en not_active Expired - Lifetime
- 1989-07-27 DK DK370289A patent/DK370289A/da not_active Application Discontinuation
- 1989-07-27 NO NO89893067A patent/NO893067L/no unknown
- 1989-07-28 ES ES89307731T patent/ES2080746T3/es not_active Expired - Lifetime
- 1989-07-28 DE DE68924315T patent/DE68924315D1/de not_active Expired - Lifetime
- 1989-07-28 AU AU39100/89A patent/AU609369B2/en not_active Expired
- 1989-07-28 EP EP89307731A patent/EP0353102B1/en not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
CA1312366C (en) | 1993-01-05 |
EP0353102A2 (en) | 1990-01-31 |
NO893067D0 (no) | 1989-07-27 |
AU3910089A (en) | 1990-02-01 |
DK370289A (da) | 1990-01-30 |
DK370289D0 (da) | 1989-07-27 |
DE68924315D1 (de) | 1995-10-26 |
NO893067L (no) | 1990-01-30 |
EP0353102A3 (en) | 1991-07-31 |
US4893301A (en) | 1990-01-09 |
EP0353102B1 (en) | 1995-09-20 |
AU609369B2 (en) | 1991-04-26 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
FG2A | Definitive protection |
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