ES2043878T3 - Transferencia coordinada de voz e informacion a traves de una central conmutadora digital. - Google Patents

Transferencia coordinada de voz e informacion a traves de una central conmutadora digital.

Info

Publication number
ES2043878T3
ES2043878T3 ES88480080T ES88480080T ES2043878T3 ES 2043878 T3 ES2043878 T3 ES 2043878T3 ES 88480080 T ES88480080 T ES 88480080T ES 88480080 T ES88480080 T ES 88480080T ES 2043878 T3 ES2043878 T3 ES 2043878T3
Authority
ES
Spain
Prior art keywords
transfer
call
data terminal
information
data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
ES88480080T
Other languages
English (en)
Inventor
William Thomas Baker Jr
Charles Michael Buffum
Charles Henry Jolissaint
Gregg William Kerlin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Application granted granted Critical
Publication of ES2043878T3 publication Critical patent/ES2043878T3/es
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0407—Selecting arrangements for multiplex systems for time-division multiplexing using a stored programme control
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)

Abstract

EN MUCHAS APLICACIONES EN LOS NEGOCIOS, LOS DATOS DE UN CLIENTE SE CREAN Y SE INTRODUCEN SOBRE UN TERMINAL DE DATOS DE UN AGENTE DURANTE UNA TELECONFERENCIA CONE EL CLIENTE. A MENUDO, ES NECESARIO COMUNICAR AL CLIENTE CON UN ESPECIALISTA EN EL TRANSCURSO DE LA CONVERSACION. ESTE INVENTO DESCRIBE UN METODO DE TRANSFERENCIA DE LA LLAMADA Y EL TERMINAL DE DATOS ASOCIADO A LA LLAMADA A ALGUNA EXTENSION TELEFONICA DISPONIBLE CON UN TERMINAL DE DATOS ASOCIADO. UN INTERCAMBIADOR DE SECCIONES COMPUTERIZADO (CBX) SE USA PARA TRANSFERIR LA LLAMADA Y PASARLA A UN PROGRAMA HUESPED DE LA EXTENSION DE LA FUENTE TELEFONICA Y LA EXTENSION DE DESTINO PARA LA TRANSFERENCIA. EL PROGRAMA HUESPED BUSCA LA FUENTE Y LAS EXTENSIONES DESTINATARIAS EN UN TELEFONO A UN TERMINAL Y DETERMINA LA DIRECCION DE TRABAJO DE LOS TERMINALES DE DATOS ENVUELTOS Y TRANSFERIDOS A LA PANTALLA DEL TERMINAL DE APLICACION PARA INVOCAR UNA TRANSFERENCIA DE LA INFORMACION DE LA PANTALLA. LA APLICACION HUESPED ENVIA LA INFORMACION DELTERMINAL DE DATOS A LA PANTALLA TERMINAL DE DATOS DE DESTINO JUNTO CON LA LLAMADA TELEFONICA.
ES88480080T 1987-12-09 1988-11-22 Transferencia coordinada de voz e informacion a traves de una central conmutadora digital. Expired - Lifetime ES2043878T3 (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/131,070 US4805209A (en) 1987-12-09 1987-12-09 Coordinated transfer of voice and information through a digital switch

Publications (1)

Publication Number Publication Date
ES2043878T3 true ES2043878T3 (es) 1994-01-01

Family

ID=22447727

Family Applications (1)

Application Number Title Priority Date Filing Date
ES88480080T Expired - Lifetime ES2043878T3 (es) 1987-12-09 1988-11-22 Transferencia coordinada de voz e informacion a traves de una central conmutadora digital.

Country Status (6)

Country Link
US (1) US4805209A (es)
EP (1) EP0320426B1 (es)
JP (1) JP2646385B2 (es)
CA (1) CA1304483C (es)
DE (1) DE3882937T2 (es)
ES (1) ES2043878T3 (es)

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US5579318A (en) * 1994-06-30 1996-11-26 Bellsouth Corporation Processes and apparatus for maintaining data concurrence between databases in telecommunications networks
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US5579384A (en) * 1995-02-17 1996-11-26 Bellsouth Corporation Telecommunications network service central management system interfacing with protocol specific regional stations providing services to subscribers
US6463149B1 (en) 1995-04-10 2002-10-08 Edify Corporation Web page synchronization system and method
US5740240A (en) * 1995-04-10 1998-04-14 Edify Corporation Computer telephony integration system and method
US6601048B1 (en) 1997-09-12 2003-07-29 Mci Communications Corporation System and method for detecting and managing fraud
US5854834A (en) * 1995-04-21 1998-12-29 Mci Communications Corporation Network information concentrator
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US5915010A (en) 1996-06-10 1999-06-22 Teknekron Infoswitch System, method and user interface for data announced call transfer
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US7295669B1 (en) * 1999-01-21 2007-11-13 Avaya Technology Corp. Call center telephone and data flow connection system
US7200219B1 (en) * 1999-02-10 2007-04-03 Avaya Technology Corp. Dynamically allocating server resources to competing classes of work based upon achievement of service goals
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Also Published As

Publication number Publication date
JPH01192250A (ja) 1989-08-02
US4805209A (en) 1989-02-14
DE3882937T2 (de) 1994-03-17
DE3882937D1 (de) 1993-09-09
CA1304483C (en) 1992-06-30
EP0320426B1 (en) 1993-08-04
EP0320426A1 (en) 1989-06-14
JP2646385B2 (ja) 1997-08-27

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