EP2661865A4 - Consumer electronic registration, control and support concierge device and method - Google Patents

Consumer electronic registration, control and support concierge device and method

Info

Publication number
EP2661865A4
EP2661865A4 EP12731950.7A EP12731950A EP2661865A4 EP 2661865 A4 EP2661865 A4 EP 2661865A4 EP 12731950 A EP12731950 A EP 12731950A EP 2661865 A4 EP2661865 A4 EP 2661865A4
Authority
EP
European Patent Office
Prior art keywords
control
consumer electronic
electronic registration
concierge device
support
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP12731950.7A
Other languages
German (de)
French (fr)
Other versions
EP2661865A2 (en
Inventor
Robert Stepanian
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nexstep Inc
Original Assignee
Nexstep Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nexstep Inc filed Critical Nexstep Inc
Priority to EP17000077.2A priority Critical patent/EP3174269A1/en
Publication of EP2661865A2 publication Critical patent/EP2661865A2/en
Publication of EP2661865A4 publication Critical patent/EP2661865A4/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72409—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories
    • H04M1/72415—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories for remote control of appliances
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H04M7/0066—Details of access arrangements to the networks
    • H04M7/0069—Details of access arrangements to the networks comprising a residential gateway, e.g. those which provide an adapter for POTS or ISDN terminals

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Automation & Control Theory (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Medical Informatics (AREA)
  • Computing Systems (AREA)
  • Game Theory and Decision Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)
  • Selective Calling Equipment (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Computer And Data Communications (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Telephone Function (AREA)
EP12731950.7A 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method Ceased EP2661865A4 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP17000077.2A EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US201161430099P 2011-01-05 2011-01-05
US201161430103P 2011-01-05 2011-01-05
US201161530370P 2011-09-01 2011-09-01
US201161561732P 2011-11-18 2011-11-18
PCT/US2012/020363 WO2012094520A2 (en) 2011-01-04 2012-01-05 Consumer electronic registration, control and support concierge device and method

Related Child Applications (1)

Application Number Title Priority Date Filing Date
EP17000077.2A Division EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Publications (2)

Publication Number Publication Date
EP2661865A2 EP2661865A2 (en) 2013-11-13
EP2661865A4 true EP2661865A4 (en) 2014-10-08

Family

ID=46458055

Family Applications (2)

Application Number Title Priority Date Filing Date
EP17000077.2A Ceased EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method
EP12731950.7A Ceased EP2661865A4 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Family Applications Before (1)

Application Number Title Priority Date Filing Date
EP17000077.2A Ceased EP3174269A1 (en) 2011-01-05 2012-01-05 Consumer electronic registration, control and support concierge device and method

Country Status (4)

Country Link
EP (2) EP3174269A1 (en)
JP (6) JP5563168B2 (en)
CN (3) CN103685527B (en)
WO (1) WO2012094520A2 (en)

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EP3174269A1 (en) * 2011-01-05 2017-05-31 Nexstep, Inc. Consumer electronic registration, control and support concierge device and method
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WO2015128684A2 (en) * 2014-02-25 2015-09-03 Pasztor Lénard Zoltan Process and schematic for operating electronic devices by remote control and for collecting, utilising, and transmitting the operating parameters of such devices for the purposes of analysis
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KR102483833B1 (en) 2018-08-07 2023-01-04 삼성전자주식회사 Electronic device and method for registering new user through authentication by registered user
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Also Published As

Publication number Publication date
EP3174269A1 (en) 2017-05-31
CN103685527A (en) 2014-03-26
JP5911914B2 (en) 2016-04-27
WO2012094520A3 (en) 2012-08-30
JP7189919B2 (en) 2022-12-14
JP2021052401A (en) 2021-04-01
CN108494883A (en) 2018-09-04
JP6159440B2 (en) 2017-07-05
JP2014511579A (en) 2014-05-15
JP2014238843A (en) 2014-12-18
JP5563168B2 (en) 2014-07-30
JP2020005264A (en) 2020-01-09
CN103339913A (en) 2013-10-02
WO2012094520A2 (en) 2012-07-12
JP2017188940A (en) 2017-10-12
JP2016154361A (en) 2016-08-25
CN108494883B (en) 2023-04-14
CN103685527B (en) 2020-07-03
JP6562972B2 (en) 2019-08-21
WO2012094520A8 (en) 2013-10-24
EP2661865A2 (en) 2013-11-13

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