EP2392190A4 - Mobile communication device for establishing automated call back - Google Patents

Mobile communication device for establishing automated call back

Info

Publication number
EP2392190A4
EP2392190A4 EP10736139A EP10736139A EP2392190A4 EP 2392190 A4 EP2392190 A4 EP 2392190A4 EP 10736139 A EP10736139 A EP 10736139A EP 10736139 A EP10736139 A EP 10736139A EP 2392190 A4 EP2392190 A4 EP 2392190A4
Authority
EP
European Patent Office
Prior art keywords
communication device
mobile communication
call back
automated call
establishing automated
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP10736139A
Other languages
German (de)
French (fr)
Other versions
EP2392190A2 (en
Inventor
Mark J Williams
Eric I Camulli
Larry Miner
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Virtual Hold Technology LLC
Original Assignee
Virtual Hold Technology LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US12/320,517 external-priority patent/US8213911B2/en
Priority claimed from US12/320,516 external-priority patent/US8112069B2/en
Application filed by Virtual Hold Technology LLC filed Critical Virtual Hold Technology LLC
Publication of EP2392190A2 publication Critical patent/EP2392190A2/en
Publication of EP2392190A4 publication Critical patent/EP2392190A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/2749—Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
EP10736139A 2009-01-28 2010-01-28 Mobile communication device for establishing automated call back Withdrawn EP2392190A4 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US12/320,517 US8213911B2 (en) 2009-01-28 2009-01-28 Mobile communication device for establishing automated call back
US12/320,516 US8112069B2 (en) 2009-01-28 2009-01-28 System and method for establishing automated call back using a mobile communication device
PCT/US2010/000238 WO2010087966A2 (en) 2009-01-28 2010-01-28 Mobile communication device for establishing automated call back

Publications (2)

Publication Number Publication Date
EP2392190A2 EP2392190A2 (en) 2011-12-07
EP2392190A4 true EP2392190A4 (en) 2012-08-01

Family

ID=42396256

Family Applications (1)

Application Number Title Priority Date Filing Date
EP10736139A Withdrawn EP2392190A4 (en) 2009-01-28 2010-01-28 Mobile communication device for establishing automated call back

Country Status (3)

Country Link
EP (1) EP2392190A4 (en)
CA (1) CA2750940C (en)
WO (1) WO2010087966A2 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111866288A (en) * 2020-08-05 2020-10-30 中国银行股份有限公司 Client incoming call processing method and device

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9386155B2 (en) 2009-01-28 2016-07-05 Virtual Hold Technology, Llc Communication device for establishing automated call back using queues
GB2501185B (en) * 2012-04-13 2019-12-18 Virtual Hold Technology Solutions LLC Communication device for establishing automated call back using queues
DE102012011245A1 (en) 2012-06-06 2013-12-12 Vodafone Holding Gmbh Method for operating a system and system for managing calls at a call center
US9516168B2 (en) 2012-10-19 2016-12-06 Virtual Hold Technology, Llc Managing, directing, and queuing communication events using near-field communications

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040196856A1 (en) * 1999-09-24 2004-10-07 Oleg Bondarenko Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
US20070116230A1 (en) * 2005-11-04 2007-05-24 Sbc Knowledge Ventures, Lp System and method of managing calls at a call center

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7013129B2 (en) * 2001-06-14 2006-03-14 Lucent Technologies Inc. Queuing for radio channel availability
KR20030056994A (en) * 2001-12-28 2003-07-04 엘지전자 주식회사 Method and Apparatus for Call-Back Function of Junction line using PRI in PBX
DE602006021143D1 (en) * 2005-02-17 2011-05-19 Phil Hwan Yun METHOD FOR PROVIDING CONNECTION SERVICE SERVICES AND SYSTEM THEREFOR
US7720091B2 (en) * 2006-01-10 2010-05-18 Utbk, Inc. Systems and methods to arrange call back

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040196856A1 (en) * 1999-09-24 2004-10-07 Oleg Bondarenko Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
US20070116230A1 (en) * 2005-11-04 2007-05-24 Sbc Knowledge Ventures, Lp System and method of managing calls at a call center

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111866288A (en) * 2020-08-05 2020-10-30 中国银行股份有限公司 Client incoming call processing method and device

Also Published As

Publication number Publication date
EP2392190A2 (en) 2011-12-07
CA2750940C (en) 2019-04-02
WO2010087966A3 (en) 2010-11-11
CA2750940A1 (en) 2010-08-05
WO2010087966A2 (en) 2010-08-05

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Legal Events

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PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

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Effective date: 20110816

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Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO SE SI SK SM TR

DAX Request for extension of the european patent (deleted)
A4 Supplementary search report drawn up and despatched

Effective date: 20120628

RIC1 Information provided on ipc code assigned before grant

Ipc: H04M 3/523 20060101AFI20120622BHEP

17Q First examination report despatched

Effective date: 20170407

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Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN

18D Application deemed to be withdrawn

Effective date: 20170620