GB2501185B - Communication device for establishing automated call back using queues - Google Patents

Communication device for establishing automated call back using queues

Info

Publication number
GB2501185B
GB2501185B GB1306668.3A GB201306668A GB2501185B GB 2501185 B GB2501185 B GB 2501185B GB 201306668 A GB201306668 A GB 201306668A GB 2501185 B GB2501185 B GB 2501185B
Authority
GB
United Kingdom
Prior art keywords
queues
communication device
call back
automated call
establishing automated
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB1306668.3A
Other versions
GB2501185A (en
GB201306668D0 (en
Inventor
j williams Mark
Camulli Eric
Miner Larry
Brazier Rob
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Virtual Hold Technology Solutions LLC
Original Assignee
Virtual Hold Technology Solutions LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/446,923 external-priority patent/US9386155B2/en
Application filed by Virtual Hold Technology Solutions LLC filed Critical Virtual Hold Technology Solutions LLC
Publication of GB201306668D0 publication Critical patent/GB201306668D0/en
Publication of GB2501185A publication Critical patent/GB2501185A/en
Application granted granted Critical
Publication of GB2501185B publication Critical patent/GB2501185B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/08—Special services or facilities menus for interactive user guidance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
GB1306668.3A 2012-04-13 2013-04-12 Communication device for establishing automated call back using queues Active GB2501185B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US13/446,923 US9386155B2 (en) 2009-01-28 2012-04-13 Communication device for establishing automated call back using queues

Publications (3)

Publication Number Publication Date
GB201306668D0 GB201306668D0 (en) 2013-05-29
GB2501185A GB2501185A (en) 2013-10-16
GB2501185B true GB2501185B (en) 2019-12-18

Family

ID=48537159

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1306668.3A Active GB2501185B (en) 2012-04-13 2013-04-12 Communication device for establishing automated call back using queues

Country Status (2)

Country Link
CA (1) CA2812326C (en)
GB (1) GB2501185B (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20100189250A1 (en) * 2009-01-28 2010-07-29 Virtual Hold Technology, Llc System and method for managing, directing, and queuing communication events
US20100190477A1 (en) * 2009-01-28 2010-07-29 Williams Mark J Mobile communication device for establishing automated call back
WO2010087966A2 (en) * 2009-01-28 2010-08-05 Virtual Hold Technology, Llc Mobile communication device for establishing automated call back
WO2010087967A2 (en) * 2009-01-28 2010-08-05 Virtual Hold Technology, Llc System and method for managing, directing, and queuing communication events
GB2507658A (en) * 2012-10-19 2014-05-07 Virtual Hold Technology Llc Initiating a voice call-back sequence using Near-Field Communication (NFC) technology

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20100189250A1 (en) * 2009-01-28 2010-07-29 Virtual Hold Technology, Llc System and method for managing, directing, and queuing communication events
US20100190477A1 (en) * 2009-01-28 2010-07-29 Williams Mark J Mobile communication device for establishing automated call back
WO2010087966A2 (en) * 2009-01-28 2010-08-05 Virtual Hold Technology, Llc Mobile communication device for establishing automated call back
WO2010087967A2 (en) * 2009-01-28 2010-08-05 Virtual Hold Technology, Llc System and method for managing, directing, and queuing communication events
GB2507658A (en) * 2012-10-19 2014-05-07 Virtual Hold Technology Llc Initiating a voice call-back sequence using Near-Field Communication (NFC) technology

Also Published As

Publication number Publication date
CA2812326A1 (en) 2013-10-13
GB2501185A (en) 2013-10-16
GB201306668D0 (en) 2013-05-29
CA2812326C (en) 2021-06-08

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Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)

Free format text: REGISTERED BETWEEN 20181018 AND 20181024