Classifications

• • E—FIXED CONSTRUCTIONS
  • E04—BUILDING
  • E04H—BUILDINGS OR LIKE STRUCTURES FOR PARTICULAR PURPOSES; SWIMMING OR SPLASH BATHS OR POOLS; MASTS; FENCING; TENTS OR CANOPIES, IN GENERAL
  • E04H14/00—Buildings for combinations of different purposes not covered by any single one of main groups E04H1/00-E04H13/00 of this subclass, e.g. for double purpose; Buildings of the drive-in type
• • G—PHYSICS
  • G06—COMPUTING; CALCULATING OR COUNTING
  • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
  • G06Q10/00—Administration; Management
  • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
  • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
• • G—PHYSICS
  • G06—COMPUTING; CALCULATING OR COUNTING
  • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
  • G06Q30/00—Commerce
  • G06Q30/06—Buying, selling or leasing transactions

Definitions

• the present invention relates generally to the amalgamated operation, control and management of a retail facility, and more particularly, to a system, method or process for delivery of classified goods within a drive-thru complex or facility.
• a substantial disadvantage to expansion of product line end number or items available to current drive-thru facilities is the resulting proportionally reduced order processing speed.
• the limited product availability to the customer makes it necessary for the customer (if seeking the convenience of drive-thru/drive-up service) to drive to several locations that specialize in various items.
• the drive-thru patron orders products from several locations and pays for the products separately at each drive-thru location and facility.
• the drive-thru patron waits for each order to be processed and filled and manually handed to the customer. This results in lost time to the patron, as well as the added cost of traveling from location to location to obtain the desired products or services.
• U.S. Pat. No. 4,735,289 to Kenyon describes a dispensing apparatus for use from an open window of a stationary vehicle.
• the apparatus disclosed in this patent dispenses certain limited items using a single unit It discloses an ordering punch key device that then either dispenses the product contained within it (such as cash or mail) or then is mechanically loaded a predetermined product mix to be dispensed.
• this disclosure is limited in that it fails to disclose individual ordering and delivery stations being staged at different multiple configurable locations within and around the facility which facilitates faster movement of traffic (and hence, higher volume of purchases).
• U.S. Patent No. 5,890,136 to Kipp describes an automated store that uses remote ordering of products to an offsite location which then communicates with a single store vendor where the order is held unpicked until the customer comes to the automated store and enters an ID card or code. Upon entry of this code, the store will dispense the item(s) into a retrieval basket which is then sent to an article pickup area where the customer can retrieve their order.
• This patent fails to disclose a process that allows a consumer to purchase multiple items or services (e.g., banking, movie rental, liquor, pharmacy, grocery) from multiple retail vendors in a single location. Moreover, this disclosure is limited to two random pickup areas, which, during high traffic times, will result in delay and consumer frustration.
• this disclosure requires that for any items ordered, the consumer must first obtain a document evidencing the order, must leave their vehicle and obtain the items ordered from a station attendant upon presentation of the document. Further, this disclosure is deficient because it relies on oral voice communication to place the order. In many instances, a consumer may want to visually view the items being ordered rather than rely on voice communicated orders. Additionally, this disclosure's system of selling fuel and non-fuel items is in a retail setting is not suited to receive courier parcels on behalf of the customer, nor does this system offer mailing or shipping as a service. The primary design of buying fuel products first, and other non-fuel products second, does not inherently or expressly suggest that the gas station facility is being used as a repository for picking up Internet orders delivered to the fuel station.
• the present invention may be described herein in terms of functional block components and various processing steps. It should be appreciated that such functional blocks may optionally be realized by any number of hardware, firmware, and/or software components configured to perform any of the specified functions or steps.
• the present invention's computer systems may employ various computing systems, including memory elements, digital signal processing elements, look-up tables, databases, and the like, which may carry out a variety of functions under the control of one or more microprocessors or other control devices.
• any software or hardware opfi ⁇ na ⁇ iy employed' may communicate through any known network such as the Internet. Such general techniques and components that are known to those skilled in , the art are not described in detail herein.
• Figure 1 is a side schematic view of an exemplary vehicle drive- thru/drive-up facility complex in accordance with one embodiment of the invention
• Figure 3 is a top schematic view of a second floor of the embodiment shown in Figure 1 ;
• Figure 4 is a schematic view of a plurality of tiered pick-up portals for the embodiment shown in Figure 1 ;
• Figure 5 is an illustrative diagram depicting exemplary drive-thru and order staging lanes according to one aspect of the present invention
• Figure 8 is an illustrative diagram depicting an exemplary order input means from a customer's vehicle via a wireless touch screen device according to one aspect of the present invention, the left illustration depicting the device attached to a kiosk, the right illustration depicting the device attached to a docking station;
• Figure 9 is an illustrative diagram depicting an exemplary customer order input means from a customer's vehicle via a wirelan touch screen according to one aspect of the present invention, the left illustration depicting the device attached to a kiosk, the right illustration depicting the device attached to a docking station;
• Figure 10a is an illustrative diagram depicting another aspect of the exemplary customer ordering drop screen according to the present invention, the diagram illustrating a plurality of orientations and angles for placement of the ordering drop screen, the present invention not being limited to the illustrated orientations and angles, the left illustration depicting a representative front or rear side view, the right illustration depicting a representative left side view;
• Figure 10b is an illustrative diagram depicting another aspect of the exemplary customer ordering drop screen of Figure 10a with the screen 11 being attached to poles, the left illustration depicting a representative front or rear side view, the right illustration depicting a representative left side view;
• F ⁇ g ⁇ re% : 11 a "1" and M D ' ' ' are illustrative diagrams depicting exemplary customer ordering drop screen with alternate pole attachment, the present invention not being limited to the illustrated orientations and angles;
• Figures 12a and 12b are illustrative diagrams depicting exemplary traffic control multiple light placement;
• Figure 13 is an illustrative diagram depicting an exemplary interior walk-in portion of the present facility;
• Figure 14 is an illustrative diagram depicting exemplary tenant areas within a portion of the present facility;
• Figure 15 is an illustrative diagram depicting an exemplary order flow process according to one aspect of the present invention; (0041] Figure 16 is an illustrative diagram depicting an
• a "secure network” is a network employing security measures against unauthorized access to data being transmitted via the ' network or data stored within a memory storage area of a device connected to the secure network.
• the term "facility” may refer to a multi-story building; a single level building and a site built custom designed building that is location specific as to marketing needs and site ramifications.
• complex 100 may, in an exemplary embodiment, include at least a first floor level 106 and a second floor level 108 for providing multiple classified goods and services as will be described in detail below.
• Other embodiments of complex 100 can have any configuration, including multi-level or one-story, which is adapted for the particular area in which complex 100 is located. The configuration is determined by considering factors including, but not limited to, the demographics, the land lot size, the " desire " f ⁇ r-p ⁇ ck ' - " up portals ⁇ 05T the traffic, the population, and the zoning laws of the particular area. In one embodiment, each order stations will have a corresponding pick-up portal.
• Exemplary facilities which provide multiple classified goods and services may require an elongated structure with numerous order placement stations and pick-up portals along one side or both sides of the facility.
• Other exemplary facilities may require wide structures with order placement stations and pick-up portals along one or both sides.
• Still other exemplary facilities may require long and wide structures with numerous order placement stations and pick-up portals arranged throughout the facility, or circular facilities with order placement stations and pick-up portals strategically placed throughout the facility.
• a parking lot (not shown) may be located on the premises to accommodate walk-in customers and parking for personnel.
• Figures 2 and 3 illustrate exemplary top graphical views of a multi-floor facility having at least a first floor 106 and a second floor 108 of a vehicle drive- thru/drive-up facility complex 100.
• First floor 106 may include a centralized portion 1 10 and a plurality of extension portions 1 12, 114, 1 16, and 1 18 that extend from centralized portion 1 10.
• Centralized portion 1 10 may include at least a pair of customer service windows 120 accessible from outside complex 100.
• Customer service windows 120 may be utilized to process walk up orders as well as to process returns and respond to customer inquiries and concerns.
• customer service windows 120 may be utilized to distribute special orders and large volume orders.
• separate windows, or portals can be utilized, e.g., a customer service window, a return window, a special order window, and a large vo ⁇ ume " ijrdef ' wi ⁇ d ⁇ w: T ⁇ ' brie" embodiment, customer service windows 120 may be placed along one or both sides of complex 100.
• customer service windows 120 may be located on one or both ends of complex 100, or on the interior of first floor 106 of complex 100 for customer convenience.
• the term "customer” includes any person, retail store, wholesaler, home, organization or governmental department or affiliation. In other words, a "customer” is defined as any person or entity that shops for any type of good or service.
• first floor 106 may also include a horizontal inventory access system 122 adapted to transport classified goods or serviced items from a plurality of vertical inventory access systems 124 to a final order assembly and consolidation area 126.
• Horizontal inventory access system 122 may be any type of automated or mechanical system for the movement of goods in a horizontal plane.
• Exemplary vertical inventory access systems include, but are not limited to, elevators, dumbwaiters, hod conveyor systems, Butkeflntfthtin systems, combinations thereof, and other similar types of automated or mechanical delivery systems.
• the combined utilization of both a horizontal inventory access system 122 and a vertical inventory access system 124 allows the facility 100 to move goods and/or serviced items in any angular direction, whether the facility 100 is a single story structure or a multi-story structure. Additionally, those of skill in the art will realize that the combined utilization of both a horizontal inventory access system 122 and a vertical inventory access system 124 may be accomplished by a single inventory access system.
• All classified goods or services are preferably housed within complex
• the facility is adapted to receive a customer order at order placement station 102 via electronic ordering means (not shown).
• the electronic ordering means may be an electronic device adapted to receive voice commands.
• the electronic order means may also include a LCD screen, LED screen, a projection system, a plasma screen, a touch screen or other order input means which visually communicates with the customer, whether being tethered or not, or whether physically present within the vehicle or not.
• the electronic ordering means is placed in a location which facilities a customer's of the ordering screen from the vehicle. 'When " a'h-dr ⁇ er is ' ffe'cei ⁇ 'e ' d M b !
• the facility's electronic processing means processes the order to electronically dissect and disseminate the order to the appropriate area of the facility complex 100 for further processing by the facility tenant or tenants (if the order involves goods or services from different tenants).
• the goods or service items that have been ordered are transported to final order assembly and consolidation area 126 via either or both of horizontal delivery system 122 and vertical delivery system 124.
• the ordered goods are then combined into one or more containers or totes for delivery to an appropriate pick-up portal 105 for delivery to the customer.
• pick-up portals 105 may include ramps, hook and bar mechanisms, vacuum-type tubes, or any mechanical mechanisms to deliver the ordered goods and services to the customer in a safe and secure fashion.
• Pickup portals 105 may also be arranged in a linear configuration. In a representative linear configuration, portals 105 are lined up along a straight line with a single horizontal delivery system 136 connecting a separate vertical delivery system 134 for each separate portal 105.
• facility complex 100 includes ample room for the customer to exit the vehicle, pick up the item, and place the item in the vehicle.
• pick-up portals i(35 '" also Ihcf ⁇ ' d ' e' " al"" pressure-controlled drawer (not shown) for the delivery of small items and food and beverages.
• the pressure-controlled drawer is preferably adapted for sensitivity to prevent items from spilling or leaking.
• Facility complex 100 processes orders received from order placement stations 102 when customers order in person through a facility processing means (not shown, but hereafter referred to as the Comprehensive Order Response Enterprise system, or CORE) which may be electronic, computer, software or hardware based, or any combination thereof.
• a facility processing means (not shown, but hereafter referred to as the Comprehensive Order Response Enterprise system, or CORE) which may be electronic, computer, software or hardware based, or any combination thereof.
• goods and services can be ordered in advance and received by facility complex 100 via telephone, a computer network such as the Internet, cellular phone, microwave communications, radio frequency, satellite communications, wireless personal digital assistants (PDAs), facsimile transmission or other order communication means.
• PDAs personal digital assistants
• the customer may place cellular orders using radio "bluetooth", infrared, microwave, RF, satellite or other mobile wireless systems.
• the facility When classified goods or serviced items are ordered in advance, the facility is adapted to receive the order, assemble the order and place the ordered goods Or'servfcetfiten ⁇ in ⁇ a ⁇ stagirfg 1 area to await customer arrival and pick-up.
• the order processing means will hold any time sensitive or perishable items separately, but later, will place these items with the other ordered items when the customer arrives to assure freshness and safety of the ordered goods. Large items that exceed the size allowed by pick-up portals 105 are taken to customer service window 120 where the facility provides manual assistance if desired by the customer.
• the CORE system 27 may be connected to other computer systems locally or remotely over a network.
• the network may be a public network and assumed to be insecure and open to eavesdroppers.
• the network may be embodied as the internet.
• the computers may or may not be connected to the Internet at all times. Specific information related to the protocols, standards, and application software utilized in connection with the Internet may not be discussed herein.
• the CORE computer system is adapted to monitor or otherwise sense vehicle emissions and/or pollutants.
• the CORE comput ' ⁇ r'sy'st ' irn. th ⁇ " CURE" computer system may then control one or more exhaust control systems in the facility to vent away, or otherwise remove the emissions to a level acceptable to the CORE computer system.
• the software elements of the present invention may be implemented with any programming or scripting language such as C, C++, Java, XML, COBOL, assembler, PERL, or the like, with the various algorithms being implemented with any combination of data structures, objects, processes, routines or other programming elements. Further, it should be noted that the present invention may employ any number of conventional techniques for data transmission, signaling, data processing, network control, and the like.
• the processing of the ordered goods and services and a running inventory of complex 100 is controlled via the use of labels (not shown) including, but not limited to, UPC codes, radio frequency identification (RFID) on individual goods as well as case containers and bulk packaging, bar codes, SKU codes, biometric identification, customers name or or ⁇ er num' ⁇ ' e ⁇ : TF ⁇ e labels reduce the possibility of processing mistakes by reducing the opportunity for human error.
• UPC codes radio frequency identification
• RFID radio frequency identification
• SKU codes SKU codes
• biometric identification customers name or or ⁇ er num' ⁇ ' e ⁇ : TF ⁇ e labels
• Almost every commercial retail good contains a UPC code.
• the CORE system 27 may use the UPC code as a common link of identification and control, which can then be transmitted to a variety of end users, such as tenants and wholesalers.
• the UPC codes may include an expiration date in order to automatically alert the customer and/or reorder the corresponding product upon product expiration.
• the labels reduce costs associated with processing
• customers may pay for the ordered classified goods or services via one or more of cash, check, credit card, or speed pass or other payment processing means.
• Facility complex 100 may utilize the direct identification of credit/debit cards and accounts in order to automatically bill the customer Cash and checks may be sent through a vacuum-type tube at order placement stations 102.
• a customer may prepay for the order on the facility complex Internet web site or by whatever means the order was placed (such as an order communication means).
• the customer may then be assigned a personal identifying number (i.e., pin number) by the web site or other order communication means.
• the customer Once the customer arrives at complex 100, the customer enters their assigned pin number at pick-up portal 105 to verify they have prepaid for their order.
• facility complex 100 may be adapted to utilize voice recognition in order to verify the identity of a customer. The order is then delivered to pick-up portal 105.
• FIG 4 illustrates a representative graphic depicting a plurality of drive- thru pick-up areas (DTPUP) 104 arranged in this embodiment in a tiered co'hfjgiljrati ' dri, "attac'hetl ' TD centralized processing portion 1 10, for vehicle drive- thru/ drive-up facility complex 100.
• Each DTPUP area 104 may include a pickup portal 105.
• Each DTPUP area 104 is configured similarly to commercially available drive-thru areas for facilities such as banking establishments with multiple portal areas but having unique characteristics according to the present invention.
• DTPUP area 104 has a configuration that allows for easy movement of a vehicle through it, allows for a driver to exit and enter the vehicle and access the trunk, and for installation of pick-up portal 105 on a driver*s side of the structure. Conventional drive-thru banks do not offer the additional space as it is not necessary for such space.
• DTPUP area 104 is open on two sides and closed on one side. In an alternative embodiment, DTPUP 104 is also closed on the fourth side.
• An delivery processing means operates horizontal delivery system 136 (shown in Figure 2) and may be programmed to deliver a specific package of goods to a pick-up portal 105 for the specific portal vertical delivery system 134 (shown in Figure 2). Upon arrival at the specified opening, the package of goods is automatically transferred from horizontal delivery system 136 to the appropriate vertical delivery system 134 for the specified portal.
• horizontal delivery system 136 For multiple story facility complexes, in addition to the automated linear configuration and the tiered configuration, there may be a semi-automated systent fdr'"bDth ttie " 1infe'ar" " and tiered configurations.
• the semi-automated configuration may utilize a human to move the package of goods from horizontal delivery system 136 to vertical delivery system 134.
• complex 100 employs combinations of one and two tiered order placement stations 102 and one and two tiered pick-up portal and linear pick-up portal area 104 configurations. These combinations allow for multiple designs and any number of portals at any location or level in or around the facility.
• complex 100 may includes traffic control lights in the pick-up area 104, 105 to aid in directing the flow of vehicle traffic.
• the CORE system 27 is adapted to control traffic flow in one embodiment by controlling the number of ODS or OPDS stations available so that during off peak times fewer locations will be employed and they will spread out to further eliminate opportunities for accidents.
• complex 100 is a single level complex configured to accommodate the available real estate, demographic needs, tenant storage needs and zoning laws of a specific geographical location.
• complex 100 is a multi-level complex configured to accommodate the available real estate, demographic needs, tenant storage needs and zoning laws of a specific geographical location.
• Complex 100 may also be configured to accommodate parcels delivered by standard delivery companies or couriers, such as United Parcel Service, the United States Post Office, and Federal Express I 'h" at! d i trd'h",'"" cidm pte'x 100 is configured to warehouse or store larger items than described above.
• the facility or a tenant within the facility may provide a clerk to communicate with customers for assistance with ordering, either live or through electronic means.
• communication may be accomplished via a video camera and audio link at each order placement station 102 and pick up portal 105, which provides visual and audio contact between the customer and the tenant's employee.
• Audio-visual contact may be useful for purposes of identification when ordering items, such as liquor or cigarettes, requiring an ID (driver's licenses, etc.) in accordance with local laws, as well as for customers who wish to pay through a negotiable instrument such as a draft check.
• Representative goods, services or substances may include, for example, cigarettes, alcohol, spray paint, glue, prescription drugs, ba ' hkin' ⁇ ' attCf p ⁇ rcgTsT ⁇
• TheXORE system 27 is thus adapted to process or otherwise authenticate identification of the customer who is purchasing the ordered good or service, verify the customer's ability to purchase the ordered good or service, and if authentication and identification is confirmed, deliver the ordered good or service to the customer. If this verification process is unsuccessful, the order will not be processed and the special handle goods or services will not be delivered to the customer.
• One representative verification system may include a biometric verification system whether at the facility or remotely located.
• biometric identification system By using a biometric identification system, for example, the unique of properties of each customer can be initially stored be retained on file for subsequent confirmation to whom is picking up the prescription.
• biometric verification methodologies include, but are not limited to, fingerprints, eye patterns, visual (face) identification, license scanning, voice, vehicle identification, non-invasive cell scans and others. Of course, such verifications should fully comply with applicable local, state and federal regulations. Those of skill in the art will recognize that a representative verification system can communicate with the CORE system 27 through wirelan or wireless communication means.
• 105 may be optionally provided to help the complex personnel assist in directing the customer where to pick-up or return goods and manage or optimize traffic flow for speedier services.
• a computer system (not shown in Figures 1 - 4) may be employed within the facility 100 to monitor or otherwise process facility operations, ordering, packaging, shipping, or traffic, thereby facilitating convenience and speed while allowing retailers or tenants within the facility to expand their product lines and perform various services, for consumers.
• the computer system will also allow communication amongst the tenants within the facility, or amongst tenants and customers.
• An exemplary computer system may comprise at least one server communicating with at least one computer to thereby define an electronic network using any of the commercially available network systems (e.g., land based wirelan network, cable system, wireless networking, Internet, cellular phone, dial-up telephone system, satellite networking, or other network system).
• a generally commercially available software package may be employed to operate the computer system.
• the computer system is configured to be communicatively compatible with most of the current retail and wholesale operating programs and computer operating systems in commercial use while providing a high degree of security from unauthorized access outside of the facility or outside of authorized users of the system, and which allows for layers of security to be applied depending upon the sensitivity of the data involved.
• the computer system may also be configured with a database for storage and retention of transactional data to allow maximum data storage and ease of access to stored data.
• a search engine may be included that allows maximum flexibility in accessing stored data.
• computer system is also configured for segmented or modular operation allowing for drive-thru line openings and closures, expanding and contracting certain processes to reflect the operational needs based on customer flow for fast and slow times or hardware reconfiguration in the event of hardware failure.
• the computer system may also be configured to display a presentation at the order placement screens 102 which closely matches standard available data entry formats to promote ease of entry with minimal errors.
• the facility complex is intended to provide convenient access to a large selection of classified goods and services, such as those goods and/or services classified under the SIC or NAICS classifications.
• the facility consolidates and provides shippable consumer goods and services offered by vendors or tenants all within a single location.
• the present invention may provide groceries, pharmaceuticals, liquor, key duplication, video sales and rentals, clothing, photography development, dry cleaning, laundry, popular local take-out restaurants, home furnishings and cleaning supplies, office supplies, office equipment (fax and copy machines, telephones, answering machines, etc.), computers and computer supplies and computer related electronic equipment, banking/ATM and all other daily use items for the home and office, all within a single physical structure.
• facility complex 100 is configurable to house or otherwise receive and store special auxiliary services which best fit the demographics and zoning laws of the specific geographic area in which the complex is located.
• exemplary special auxiliary services include, but are not limited to, car wash, atrium restaurant, gas station, service station, full service bank, and cleaners.
• the structure can be configured to accommodate small land parcels or larger land parcels, depending on the zoning laws.
• the structure can provide a drive-thru/drive-up warehouse and inventory facility for mall shopping retail centers, parcel and mail shipping and delivery, and general merchandise delivery.
• Facility ' complex 100 ' may further include the capability of additional automated/electronic tasks.
• facility complex 100 may include an automatic update system that electronically or physically communicates alerts to the customer by an alert system. Such alerts may be due to a number of circumstances, such as, for example, an alert regarding the delivery or use of a package or order, or, a special facility complex promotion including time- sensitive coupon specials, or, the completion of an order/request.
• facility complex 100 may employ the use of a global positioning system (GPS) in order to trace and detect the location of a customer so as to accordingly prepare an order for pickup by the customer in a timely manner.
• Facility complex 100 may also include an automated recipe generation system which communicates with all electronic means in the facility, and is specifically adapted to store preselected recipes, receive orders for the pre-selected recipe and process the order by retrieving the ingredients from the facility for delivery to the customer.
• GPS global positioning system
• the facility complex 100 embodies a new process for ordering and delivery of classified products and services in an efficient and cost effective manner through a multi-tenant occupied structure having a multi-lane order entry and retrieval processing system.
• the present invention offers a high degree of flexibility in the actual flow of customer traffic and subsequent product and service delivery layouts.
• the present invention also offers a high degree of adaptability in the nature of the business interfaces offered to the participating tenants.
• the facility complex 100 represents a dynamic environment that also reduces the cost of doing business for participating tenants by preventing certain problems and disadvantages that walk-in retailers face, such as shoplifting.
• the facility may be arranged to include at least one staging lane 1.
• the staging lane 1 may be a single staging lane or a plurality of staging lanes that perform various pre-sale or pre- order tasks when a customer arrives at the facility.
• Each staging lane is adapted to receive communication from a customer.
• Staging area 1 may also be adapted to provide product information to a customer such as, for example, product specials, close- outs or other pre-sales related information.
• staging lane 1 may include a pre-ordering communication means (not shown) which allows the consumer to communicate with the facility computers or tenants electronically, through voice transmission, audio transmission or any combination thereof.
• the pre-ordering communication means may comprise an audio and video device adapted to communicate with the customer via pre-selected short-distance radio frequencies so that a customer may be directed to tune their vehicle radio to a specific station to obtain the particular information desired.
• the pre- ordering communication means may include an order input screen adapted to receive or give instructions, or otherwise communicate with the customer.
• the electronic ordering means may be a touch screen.
• the pre-ordering communication means may be a screen adapted to receive instructions from the customer via wireless communication.
• the electronic ordering means comprises a voice recognition and voice synthesizer system adapted to receive communication from customers and respond to such communication.
• the pre-ordering communication means as used throughout this invention is not limited solely to a device which receives orders, but can be any device, apparatus, system or method for communicating with a customer for any reason.
• the facility process may direct the customer to an Order Placement Station (OPS) 4, where the facility will receive orders from consumers for any or all of the classified products or services provided within the facility.
• OPS Order Placement Station
• the facility process may alternatively direct the customer to a Order Delivery "Sta'ti ' o ⁇ ' (0 ' TJSj '" ' ' 3 " where the customer may wait for the order to be processed and delivered to the ODS.
• the goods may be delivered in any number of ways, including by ramp, hook and bar mechanisms, vacuum-type tubes, conveyor systems (including but not limited to conveyor control systems) or any mechanical mechanisms to deliver the ordered ODS and services in a safe and secure fashion.
• conveyors employed according to the present invention, including but not limited to; belt conveyors, belt driven live roller conveyor, gravity conveyors, gravity wheel conveyor, tilt tray conveyor, slate wheel conveyor, roller conveyor, minimum pressure accumulation conveyor, minimum pressure accumulation conveyor, vertical conveyor, horizontal conveyor, power & free conveyor, overhead conveyor, skate wheel conveyor, moving slat sort conveyor, crossbelt sorter conveyor, chute conveyors, chain conveyors, car-in-track conveyors or a combination of all the above conveyor systems.
• the present invention contemplates use of available picking technologies, such as Pick List, Radio Frequency (RFID), Voice, RF Carts, Carousels, Pick-to Light, Put-to- ⁇ ght and A-Frames.
• RFID Radio Frequency
• the facility 100 may deliver the order to customers in take home totes made from plastic, cardboard, or other molded materials.
• the take home totes can have imprinted advertising representative of the tenants within the facility or from offsite vendors.
• the totes may be designed to accommodate pre-bagged and non-bagged products, prepared foods and drinks, dry cleaning, pharmaceuticals, alcohol or hung items in a safe and secure fashion.
• the totes could be designed to be reusable or made from a paper or inexpensive plastic material the customer picks up and loads directly into the car. It could also be cost effective in some instances to deliver products to the customer's " ⁇ ⁇ td m bbrfe " tfir ⁇ ⁇ g h r! " a teti ⁇ a 6 lfe material that will occasionally have to be washed by hand or through an automation tote washer.
• the facility process may then direct the customer to a corresponding ODS 3 to receive their order. If the particular facility has only OPDS 91 kiosks, then the facility process may direct the customer to the closest available OPDS 91 , receive the customer order information, process the order within the structure, and then deliver the order to the customer, all from the customer's same location.
• Figure 8 illustrates a representative situation when a customer enters
• the customer may remove a wireless ordering means 9 (such as a wireless tablet) from either an order kiosk 7 or from a docking station
• the wireless ordering means 9 is adapted to communicate information between the customer and the CORE system, to receive customer instructions for ordering classified goods or services, as well as place orders for items not currently in stock.
• the wireless ordering means 9 may also be placed at the pre-ordering kiosks 3 or 4, or at the Customer Assistance Area 6, for the convenience of the customer to place orders, add to an existing order or to check the status of an order.
• Figure 9 illustrates another alternative representative situation of how a customer may communicate with the facility according to the present invention.
• the facility process may direct a customer to OPS 4 or ODS 3 where the customer may remove a wirelan or tethered tablet from a docking station 7, the table having an optional touch screen device 10 or other order entry means.
• the order entry means 10 is adapted to communicate information between the customer and the CORE system, to receive customer instructions for ordering classified goods or services, as well as place orders for items not currently in stock.
• a representative wirelan or tethered tablet device 10 may attach to a docking fetatlon : "8 plafcea'af ⁇ Ista ⁇ mg'i ⁇ ne 1 , ODS 3 or at the Customer Assistance Area 6, for the convenience of the customer to place orders or add to an existing order or to check the status on an order.
• FIGs 10a and 10b illustrate another alternative situation of how a customer may communicate with the facility according to the present invention.
• the facility process may direct a customer to OPS 4 or ODS 3, where, upon arrival, the facility process introduces a height- adjustable drop screen 11 (coupled to the facility), which can be viewed by the customer by controlling the screen height to an approximate vehicle window height.
• the adjustable feature of the screen 11 allows for the screen to move up and down and tilt for the best viewing angle by the customer.
• the drop screen 11 is adapted to communicate information between the customer and the CORE system, to receive customer instructions for ordering classified goods or services, as well as place orders for items not currently in stock.
• the drop down screen 11 may also be attached to a kiosk using a pole type device 14 that allows for the screen to move up and down and tilt for the best viewing angle for the customer.
• FIG 12 illustrates a representative graphic of how the facility process controls traffic flow through or within the facility 100 to provide a safe and efficient shopping experience for a customer.
• at least one traffic light system may be attached to each kiosk, preferably through a pole as seen in Figure 12a, or may be couple to the facility by overhead suspension as seen in Figure 12b.
• the traffic light system may either be horizontally or vertically oriented, or may comprise LED lights, light bulbs, and have colors and designs that best fit the need for maximum traffic control.
• the traffic light system is preferably placed in a location easily viewed by a consumer.
• the lights can be standard lights as used in typical traffic light scenarios.
• FIG. 13 illustrates a top plan view of a representative interior portion, or walk in portion, which may be integrated into the facility 100 structure.
• a walk-in portion is preferably defined for the purpose of providing and allowing customer dining in or ordering food from an on-site restaurant " tenant: " '
• the ' wailk- ⁇ h ' "portion '" may also be used to conduct business, or may be adapted to facilitate customer service functions for each tenant within the facility.
• the restaurant may be located in an atrium 21 nearest the drive-thru lanes in order to allow for faster delivery of food directly to the vehicle waiting in the ODS 3 or OPDS 91 lanes or at the drive up service window or door exclusively for the restaurant and customer service.
• At least one commercial center may be disposed adjacent to the walk in portion and to the atrium 21 , each commercial center corresponding to each participating tenant within the facility.
• This arrangement facilitates the ordering, processing and delivery of classified goods or services which cannot be executed from a vehicle due to government and corporate restrictions (such as, for example, the purchase of liquor or alcohol).
• Figure 14 illustrates another alternative situation of how a customer may communicate with the facility according to the present invention.
• the placement of each commercial center 20 is located to optimize interactions with adjacent drive-thru lanes so that products or services may be provided to a customer within their vehicle.
• Each vendor's commercial center 20 may be located adjacent to the drive-thru lanes to facilitate communications with individual customers at the OPS 4, ODS 3, OPDS 91 , or Customer Assistance Area 6. Such communications may be in person, or may be executed through electronic communication means as disclosed above.
• Each commercial center 20 is also optimally located for communication with a corresponding product area 26 using a dedicated material handling system 22 which communicates with all tenants within the facility and facility customers.
• the placement of each customer service center (not shown) may be" locrated ' t ⁇ Optfm ⁇ ze " " Interactions with adjacent drive-thru lanes so that returned products or serviceable items, may be provided to the facility.
• each customer service center may be located adjacent to the drive- thru lanes to facilitate communications with facility personnel. Such communications may be in person, or may be executed through electronic communication means as disclosed above.
• Each customer service center is also optimally located for communication with a corresponding product area 26 using a dedicated material handling system 22 which communicates with all tenants within the facility and facility customers.
• Figure 15 provides an exemplary operational overview of one aspect of the facility process according to the present invention.
• the facility process is adapted to accept an order from the customer, or, to process an order previously placed by the customer (such as, for example, through the Internet).
• Some element of OPS 4 (such as the touch screen order input means described earlier) is adapted to provide communication between the customer and the CORE system 27.
• the CORE system may be adapted to fulfill order based on order time sequencing in which all goods are services are processed for delivery to the consumer in an optimized fashion.
• the CORE system 27 may also adapted, in one aspect, to manage, control or otherwise operate a materials handling system (not shown) which is adapted " to transport * hia'tefi ' als (i.e., classified goods and serviced items) throughout the facility 100.
• the materials handling system may be integrated into a product area 26 to facilitate the control, storage and transport of classified goods or pre-ordered good to an order assembly and consolidation area 23.
• the CORE system is also adapted to confirm that the good ordered corresponds to each correct customer at the order assembly and consolidation area 23 and will release the order to the appropriate ODS 3 or OPDS 91.
• the customer may communicate a customer ID to the order entry system, or may use a electronic device such as, for example, a Speed Pass Device 24 that will alert the CORE system 27 of their arrival at the facility so it can release their order for delivery.
• a representative pickup portal area may also comprise a pressure controlled product delivery system. Due to the wide variety of products offered within the facility 100, a pressure controlled drawer may be used to deliver a wide variety of appropriately sized products from all the tenants and vendors contained within the facility and this could include food items.
• the CORE system 27 is adapted to manage the inventories by monitoring inventory levels and reordering when needed the depleted products.
• This reorder feature may be used to order the inventory from, for example, any site the tenant controlling that product wishes, the manufacturer, a wholesaler, a distributor, another store belonging to the tenant or a reorder request sent to the tenant's own purchasing department.
• the CORE system 27 may also constantly update the inventory as to the needed inventory on hand, the pricing and even the inventory's location within the facility if it's been moved to a new zone due to volume of sales.
• the CORE " " " system " ' 27' " "iS ' "alSO ' "” ⁇ idciptd ' d to track availability of inventory and provide alternative item option to the consumer if applicable.
• the MIDAS 1 storage area will facilitate storage for classified goods offered by one or more tenants within the facility 100.
• the second area may be defined as the Medium Inventory Demand Area Storage (MIDAS 2) 52, which is adapted for storing those classified goods that are frequently purchased and should be in stock, but can be stored in an area that doesn't interfere with the highest moving items and can be picked in an efficient manner when ordered. Similar to the MIDAS 1 storage area, the MIDAS 2 storage area will facilitate storage for classified goods offered by one or more tenants within the facility 100.
• the third area may be defined by the Minimum Inventory Demand Area Storage (MIDAS 3).53, which is adapted for those items that the CRM 40 program determines are purchased by an existing customer base but done so at a less frequency than the items contained in the other two areas.
• MIDAS 3 Minimum Inventory Demand Area Storage
• the classified goods stored in the MIDAS 3 area could be stored in convenient areas near the other two areas and may include static shelving or other types of storage means to handle the product storage demands in a way that is both functional and cost effective in relation to the slower moving items contained within this facility.
• the CORE computer system may, as part of inventory management, rotate the storage areas MIDAS 1 , MIDAS 2 and/or MIDAS 3 for speed of delivery as needed.
• Th " 3 ⁇ y"£mbommeh ⁇ , IHe CORE system 27 is adapted to communicate with and control the contents of each storage area 51 , 52, 53 or 54. This way the most common products are segmented together and are not being stored with the less demand products. This enables the personnel within facility 100 to greatly increase the number of product choices without sacrificing order delivery speed from the most popular high selling products.
• Another embodiment of the current invention is that by segmenting the inventory by demand area, it allows a greater inventory mix at a lower cost for the vendors.
• the present invention may offer each customer the ability to order from any e-commerce site (even if not related to any of the tenants within facility 100) and have the order shipped to the facility. Once the e-commerce order is received, the facility process will notify the customer, and the goods ordered may then be sent to the assembly area 25 and dispatched to appropriate ODS 3, or OPDS 91 for immediate pick-up by the customer, or it may be sent to a staging area 56 for later pick-up.
• the CORE system 27 comprises at least a first segment, a second segment and a third segment.
• the first segment may be the Dynamic Retail Warehouse Management System (DRWMS) 28, which tracks, maintains, operates and controls the entire ordering process, from order entry to final delivery to a customer.
• the second segment may be the Point Of Sale system (IPOS) 39, which is adapted to communicate with the DRWMS and the customer for order entry and confirmation.
• the third segment may be an accounting system 33, which handles all the financial implications from both the tenant(s) and the customer, and is adapted to communicate with the DRWMS and the POS.
• ⁇ s-"s 1 e'e " ⁇ "in T ⁇ gUlr ⁇ ' r i r;" the DRWMS 28 may also communicate with a
• WMS 29 which is adapted to manage facility personnel, inventory, and equipment related to picking and processing and consolidating a customer's order.
• the WMS 29 is also optimally adapted to coordinate all warehouse functions, control smaller systems and determine the pick and flow of ordered products as known to those of skill in the art.
• the WMS 29 may be given the parameters for all the products currently available within the facility from a Capacity Requirement Planning system (CRP) 34.
• CRP 34 is designed to determines the number of stock keeping units (SKU) based on size, weight, and sales flow that fit within a particular material handling section.
• the WMS 29 then communicates this information to the Delivery Management System (DMS) 30, which can then track and process the order for delivery to a specific delivery station.
• DMS Delivery Management System
• the DRWMS 28 may also communicate with a Dynamic Storage System
• the AS/RS 36 may be a process which controls and maintains inventory data, may be adapted to control Ihe 'pidtf Srtitf ft ⁇ w ra " dlC'arfd Tfiay adapted to receive and replenish inventory as directed by the CORE system 27.
• the WMS 29 may be given the parameters for all the products within the facility from the CRP system 34, which determines the number of SKU's based on size, weight, and sales flow that fit within a particular material handling section. With this information, the WMS 29 controls the DMS 30 that determines pick and flow of products.
• the DSS 31 provides for the mechanical moving of product so as to increase storage density and storage and retrieval and order picking through put.
• Accounting system 33 is adapted to control all financial aspects of the present invention, including providing all payment options and completing financial transactions with customers and maintaining finance data pertaining to each tenant within the facility 100.
• the accounting system 33 is adapted to communicate with a Labor Management System (LMS) 35 that communicates with the WMS 29 and the LES 37 to appropriately record and maintain labor data, including compensation.
• the accounting system is also adapted to communicate with the LES 37 to receive and store accounting information relating to items picked.
• LMS Labor Management System
• the CORE system 27 is also adapted to provide full accounting information and processing to each tenant within the facility.
• the CORE system 27 may be adapted to provide sales volumes, electronically deposit funds to each vendor's specified account, invoice tenants based on contractual arrangements and provide profit margins per product information (thereby allowing for a constant update of the product mix to maximize profitability for m al I rnVbiv/ed irrthe particular facility).
• the CORE system 27 can be adapted to provide to the facility management and each participating vendors a full compliment of financial reports at every appropriate timing daily, weekly, monthly, quarterly, and annually.
• the Accounting System 33 is also adapted to obtain information relating to a single consumer order and correspondingly distribute the funds and all local and federal taxes and fees to each facility tenant represented within the order.
• the Accounting System 33 is adapted to invoice each tenant an appropriate amount for each order handled.
• the system 33 is also adapted to electronically deposit within each tenant's designated account the proper remuneration for all products or services vended.
• the Supply Chain Management (SCM) 38 is adapted to communicate date from the LMS 35, the LES 37 and the Customer Relationship Management (CRM) 40 to make sure all the correctly ordered items are kept in a particular facility based on customer demand and frequency.
• SCM 38 is also adapted to schedule shipments to arrive in a particular order so that the facility is replenished in a way that will maximize supply chain logistics based on demand and throughput.
• the Interactive Point of Sale system (IPOS) 39 is adapted to communicate with customers to receive orders, to transmit instructions, or otherwise communicate with customers during an order or delivery process.
• the customer may communicate with the IPOS system via any type of wireless device, cellular, microwave, 802.1 1x, Bluetooth, satellite or any other wireless protocol, whether while at the facility or at a remote location.
• the customer may also communicate with the IPOS 39 through a wirelan communication protocol such as a telephone, handheld devices, onsite com ' mt ⁇ hl ⁇ a'tlb ⁇ f "de ' v ⁇ c " e's " '; ''p ⁇ ' Tht device, touch device, personal computers or through a combination of hard-wirelan and wireless networks such as may be found on the Internet.
• a wirelan communication protocol such as a telephone, handheld devices, onsite com mt ⁇ hl ⁇ a'tlb ⁇ f "de ' v ⁇ c " e's " '; ''p ⁇ ' Tht device, touch device, personal computers or through a combination of hard-wirelan and wireless networks such as may be found on the Internet.
• IPOS 39 may comprise a graphical user interface for ease of use by the consumer. IPOS 39 may also include a purchasing option that provides a customer with all forms of electronic payment and may offer the ability for the customer to process or order gift cards, coupons, and credit options as well. The IPOS 39 is also adapted to transact financial matters in the form of check or case for any on-site financial transactions. In another embodiment, IPOS 39 is adapted to communicate with each tenant's computer systems or inventory management systems (such as, for example, to a tenant's website) to attain more information on classified goods or to place an order for classified items not stocked in the facility. The IPOS 39 is also optionally adapted to store customer information based on each sale within the facility.
• the IPOS 39 as seen in Figure 17 may also include a Customer
• Relationship Management system (CRM) 40 adapted to store data relating to each customer's inventory of ordered items, the customer's buying trends, special dates, customer's preferred sizes, and all other customer-specific information needed for a full retail understanding of each customer.
• the CRM 40 may also be adapted to retain customer financial data, such as credit card information, debit card information and other payment information so that the customer can select their choice with each subsequent purchase.
• the SCM 38 may then communicate such customer financial information to the Real Time and Historical Reporting System (RTHRS) 41.
• RTHRS 41 is adapted to store information and be disseminated to the tenants within the facility '1' ⁇ "11 JTrdal tiMf ⁇ "historical basis.
• the RTHRS may also be used to generate reports for each customer thereby allowing a customer to view their own buying trends and other information specific to their account.
• Figure 18 graphically illustrates a representative on-site order process.
• the facility process When a customer arrives at the facility 100, the facility process will initially question whether the customer has a membership at the facility (step 18a). If the customer is not a member, the facility process will take the customer to the order screen for receiving the customer's order (step 18e). If the customer is a member, the facility process will optionally proceed to display historical customer purchase information (such as displaying previous orders) through a member services screen display (steps 18c and 18d). Some of the displayed information may include a personal inventory where all the purchases bought by the client will store in the data base so that the client can see what they purchased, how often, how much, and at what price.
• the facility process is adapted to receive communication from the customer (step 18e).
• the ordering instructions may be received from the customer by an order input means such as a wireless tablet, or via a drop down screen. Similarly, other communications may take place during step 18e as may be desired.
• the facility process will then instruct :h ⁇ cus ⁇ fh'grt ⁇ " pr ⁇ dS ' d ' d to "the appropriate ODS 3 or OPDS 91 (step 18h) for order delivery.
• Membership at the facility may provide an added convenience factor for consumers. For example, a membership based facility may provides frequent customers the opportunity to pay an annual fee to be members. This membership will allow each participant to get early sales notification of products and services they regularly use they will get freeloader coupons for product and services. The members will know of product changes before it actually happens and other similar information sent out regularly via e-mail to all members.
• PDA or handheld ordering devices may be provided to members and programmed specifically for members to alert them of any membership events, promotions, electronic coupons, price changes, specials, new products or other processes.
• These wireless devices may be programmed to include the entire content of products and service offerings available at the facility 100.
• a bar code wand or RFID could optionally accompany such handheld devices and will allow customers to manage their personal product and service needs.
• Such portable devices may be programmed to allow entry of consumer information and consumer preferred product information. Then, for example, when a customer throws an empty can of Del Monte Green Beans away, the consumer may scan the can's bar code so that the portable device continually stores a listing of needed products and services which may need to be ordered upon the next visit to the facility.
• a customer may then be notified of their order being ready.
• many exemplary information services may be offered to a customer according to the present invention, whether while the customer is at the facility or through other communication means (such as, for example, through the Internet).
• personal inventory data may be available which maintains data related to all purchase information made by the customer (e.g., what was purchased, how often, how much and at what price).
• Promotional information may also be communicated to customer, such as specials, discounts, coupons, membership award points, available membership awards and related promotions.
• FIG 19 illustrates an exemplary flowchart depicting order processing by the CORE system 27.
• the customer is invoiced (step 19b), and the CORE system 27 verifies availability of the inventory (step 19c). If the inventory is available, the system 27 proceeds to obtain the classified good or service item (step 19d). The system 27 then records the order and sends the order information to the corresponding tenant (step 19e). The CORE system 27 then communicates with the tenant's Vendor Management System 60 (step 19f), which reacts to new classified goods arriving to replace or change the inventoried items sold. The CORE system 27 also forwards the appropriate compensation to the tenant in a fashion selected by the vendor (step 19g).
• the system 27 then obtains the ordered classified goods from the proper storage area (e.g., MIDAS 1 , MIDAS 2, MIDAS 3) known by system 27 (step 19h), sent to the Order assembly and consolidation area 23 (step 19i), and then delivered to the customer waiting for immediate delivery or sent to the Staging Area for later pick-up (step 19j).
• the proper storage area e.g., MIDAS 1 , MIDAS 2, MIDAS 3
• certain pre-specified classified goods and serviced items may be stored within an appropriate climate controlled area as required which may be operated, maintained or otherwise controlled by an appropriate product sensitive control system (hereafter referred to as Product Sensitive Storage Areas, or, PSSA 65).
• PSSA 65 Product Sensitive Storage Areas
• the product sensitive control system may be realized in the form of one or more electronic, computer, software, hardware or mechanical based systems, or any combination thereof, and adapted for communication with the CORE system 27.
• certain portions of the facility 100 may be adapted to store or house frozen goods, meat good, produce goods, and dairy goods.
• the PSSA is in communication with all defined tenant stored goods areas (such as, for example, MIDAS 1 , MIDAS 2 or MIDAS 3 areas) and is also in communication with all defined staging areas within the facility 100.
• the CORE system 27 directs the appropriate product sensitive system (not shown in Figure 20) within the PSSA 65 to retrieve the ordered good (step 20a) for subsequent transmission of the good (step 2Of) to the Order assembly and consolidation area 23 for dispensing to the customer (step 2Oe).
• the order received by the CORE system 27 is not to be delivered to the customer until the customer provides instructions to do so (such as, for example, if the customer placed the order over the Internet, and must travel to the facility to pick up the order).
• the CORE system may then directs the ordered good to be then sent to the PSSA 65 for short term storage (step 20c).
• the PSSA 65 may include a single or compartmentalized carousel to hold goods for a short time for pre-order goods or for time-sensitive goods (e.g., frozen goods, refrigerated, heated, dry goods, humidity controls, or to provide a method for a customer to pick up a controlled product).
• time-sensitive goods e.g., frozen goods, refrigerated, heated, dry goods, humidity controls, or to provide a method for a customer to pick up a controlled product.
• PSSSA Product Sensitive Storage Staging Area
• Orders placed before pick-up time will be preferably held in the staging areas within the appropriate areas of the facility 100 to assure protection and freshness of the products ordered until the products are to be picked up at the customer's convenience.
• the CORE system directs the go ⁇ (or goods) to be delivered to the Order assembly and consolidation area 23 for retrieval by the customer (step 2Oe).
• the present invention also contains unique qualities in how it facilitates communication between the participating tenants.
• the present facility is intended to house several diverse retailers and service providers (e.g., tenants) that will share the complex's unified operational order processing and delivery system.
• the shared services like facility maintenance, grounds maintenance, personnel or staffing, shipping or delivery bays, utilities, telecommunications, and security which are common in a retail setting, will be much lower than in any traditional retail setting because such services will be shared amongst the participating tenants.
• additional shared services include customer order processing, delivery fulfillment, completion and verification, communication, inventory control management, tracking, returns, and full accounting and reporting to all corresponding tenants.
• the tenants also gain the advantage of use of other shared services, including centralized order entry, order processing, order delivery, and shared stocking and picking, centralized accounting and centralized inventory management system, all for the benefit of the tenants.
• Another tenant advantage of the present invention is that it reduces or otherwise eliminates theft or shrinkage of products.
• FIG. 21 illustrates a representative Order Response process 70.
• the CORE system 27 verifies availability of the inventory (step 19c). If the inventory is available, the system 27 proceeds to inform the customer of the availability (step 21 d). If the good is has been replaced with a similar good, the CORE system 27 may offer the customer the choice of keeping the new good, exchanging it for a different good, or allowing the customer to back order the good for later delivery through an Order Adjustment process (step 21 e). Once the order is confirmed as being completed, the order is released (step 21f) which directs the DRWMS 28 to begin the picking and assembly process.
• the system 27 checks for any additional transactions or services involving the particular customer, such as, for example, parcel received, dry cleaning ready, movie DVD requested is now available and other similar functions.
• the system will alSd p t ⁇ e € ⁇ s ' a " hy atfditi ⁇ al transactions such as back order processing, Internet order processing and off site order processing, and add all the additional transactions to the order for processing (step 21 g).
• all discounts, credits, coupons or promotions step 21 h
• the CORE system 27 is then adapted to receive payment from the customer using any conventional payment option, including e-commerce, cash, checks, credit card, debit card or gift card (step 21 k).
• the Accounting System 33 gives the appropriate Financial Dissemination 69 to the proper tenant (step 211).
• a customer is not limited to the classified goods and services available at one facility 100.
• the CORE system 27 may be adapted to communicate with similar remote systems to check the inventory at other facilities and have selected items held for later customer retrieval, shipped to the next closest facility, or order the goods for retrieval by the customer at a different location.
• the CORE system 27 may also be adapted to allow remote customer communication (such as, via an optional audio/video device) from one facility to another facility.
• the present invention contemplates consumer communication with other facility data or personnel.
• the CORE system 27 may also be adapted to allow the customer to access another computer network such as the Internet, and may allow for transmission of electronic mail communications.
• Figure 23 graphically illustrates how several aspects of the facility of the present invention could be integrated within a traditional box store or retailer- warehouse 95 location.
• Figure 23 illustrates, for example, a smaller facility or annex which has some or most of the capabilities described for the full facility 100 herein, but has at least a representative CORE system 27 in communication with like systems.
• the present facility 96 could be added to any location of the box store 95 which is optimized for product flow, traffic control and any structural or construction covenants restrictions.
• the facility 96 may be added to an existing location or be included as part of a new construction project.
• the annex 96 can use the same high speed delivery systems as the full facility 100 or like delivery systems.
• the CORE system may be revised to accommodate the needs of a box store or retailer-warehouse 95 location.
• Figure 24 graphically illustrates how several aspects of the facility of the present invention could be integrated within a traditional strip center or strip mall 97.
• Annex 96 could be added to an existing strip center or strip mall 97 or be included in a new construction.
• the present facility 96 could be added to any location or locations of the mall 97 which is optimized for product flow, traffic control and any structural or construction covenants restrictions.
• the facility 96 may be added to an existing location or be included as part of a new construction project.
• the annex 96 can use the same high speed delivery systems as the full facility 100 or like delivery systems.
• the CORE system may ⁇ be revised to accommodate the needs of a strip center or strip mall 97 location.
• FIG. ' 2B ' gfa ' ph ⁇ c ' afly Illustrates how several aspects of the facility of the present invention could be integrated within a traditional indoor mall 98.
• Annex 96 could be added to an existing strip center or strip mall 97 or be included in a new construction.
• the present facility 96 could be added to any location or locations of the mall 97 which is optimized for product flow, traffic control and any structural or construction covenants restrictions.
• the facility 96 may be added to an existing location or be included as part of a new construction project.
• the annex 96 can use the same high speed delivery systems as the full facility 100 or like delivery systems.
• the CORE system may be revised to accommodate the needs of an indoor mall 98 location.
• an exemplary OPDS 94 may be modified to accommodate delivery of specially shaped items offered by a vendor or tenant. It can also use manual delivery to the vehicle at the OPDS 94, or through a drive up window or delivery door.
• the OPDS 94 may also be scaled in size and number according to the market demands.
• multiple annexes 96 may be integrated into existing structures or new construction projects.
• the present invention may facilitate various ancillary product and service facilities such as a car wash, an auto repair facility, a fuel dispenser, an auto lube and oil exchange facility and other convenience goods and services.
• the present invention may also encompass any type of consolidated repair service Tor any 1 types o ⁇ classified goods or serviceable items, whether or not communicating with the CORE system.
• These ancillary goods and service organization(s) may also be linked to the CORE system 27, thereby allowing for one-stop shopping convenience to a customer.
• Additional features provided by the present invention may allow for full menu planning on line for family meals and social gatherings.
• the present invention allows a consumer to pre-select the type of food and products to be served, whether raw products or ready to serve preparations, number of servings of each, and the CORE system will automatically order and process all of the items needed based on the information provided by the consumer In this fashion, a consumer who is entertaining a small or large group of people can choose the cost, quality, and specific food or brand selection they desire for their meal or gathering and get everything in one order from the facility 100. If items are out of stock, then the order entry functionality will offer alternative items, or can back order the items from the proper tenant if circumstances allow.
• the present invention contemplates housing tenants from various service industries, including but not limited to, banking, dry cleaning, photography development, locksmith, (music, games, books, video/DVD rental), repair services, parcel mailing and mail and parcel pick-up services.
• the present invention also contemplates housing tenants offering classified goods, such as for example grocery, office supply, hardware, electronics, florist, pharmaceuticals, music, games, books, video/DVD sales, CD (music) sales, lottery, book/magazines sales and electronic text library, prepared food, liquor " Sale ' s, 'photo ' ' development, Tfome and garden products, and other consumer goods.
• a tenant involved in the pharmaceutical industry may need its products to be handled specially due to the nature of goods provided and in order to meet governmental drug safety regulations as well as meet the requirements of privacy regulations and standards.
• Some customer drug prescriptions could, in some cases, be serviced and fulfilled personally through a walkup counter within the facility, whereas other order fulfillments could take place from a customer's vehicle.
• the pharmacy will have both indoor capabilities in the facility and full use of the delivery systems.
• the present invention's IPOS system may be adapted to verify the prescription order right from the customer's vehicle by using a verification system sucn as a biometric verification system whether at the facility or remotely located.
• biometric identification system By using a biometric identification system, for example, the unique of properties of each customer can be initially stored be retained on file for subsequent confirmation to whom is picking up the prescription.
• biometric verification methodologies include, but are not limited to, fingerprints, eye patterns, visual (face) identification, non-invasive cell scans and others. Of course, such verifications should fully comply with applicable local, state and federal regulations.
• the pharmacy tenant could utilize and share the cost of the pneumatic tubes with the banking entity or other tenants within the facility to fulfill the customer's prescriptions. If the customer is picking up or ordering other items within the facility (such as groceries, dry cleaning, a movie rental, or prepared food), the prescription could be delivered through one of the ODS/OPDS delivery systems with the entire customer order.
• Antifhfef emtDolSimenrof the present invention enables a user to obtain updates to any data information file he or she has acquired, by communicating with an update or a central data storage facility, or by using the Internet to access an Digital Media Bank or a central data storage facility through an appropriate link via a web site, or the use of a wireless network (e.g., digital satellite, cellular, wireless mobile, microwave, infrared, etc.) to gain access to an Digital Media Bank or the central data storage facility over any network or connection.
• a Secure Universal Resource Locator SURL
• SURL Secure Universal Resource Locator
• a distribution technology may be employed to govern the restocking of another particular facility 100 based on a method of process of automated synchronistic procurement.
• an inventory storage sequence of a particular facility 100 may be electronically charted by a representative distribution CORE system. Its e- inventory storage sequence is electronically filed at the time of inventory loading.
• the distribution warehouse inventory loading process through this invention contemplates electronically mapping the current inventory location, number of storage bins or pods and their corresponding products, the number of product units inventoried and the number of units required.

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• 2005
  • 2005-05-24 EP EP05779575A patent/EP1899904A4/de not_active Withdrawn
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