Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L67/00—Network arrangements or protocols for supporting network services or applications
  • H04L67/50—Network services
  • H04L67/56—Provisioning of proxy services
  • H04L67/565—Conversion or adaptation of application format or content
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L67/00—Network arrangements or protocols for supporting network services or applications
  • H04L67/2866—Architectures; Arrangements
  • H04L67/2871—Implementation details of single intermediate entities
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L67/00—Network arrangements or protocols for supporting network services or applications
  • H04L67/50—Network services
  • H04L67/56—Provisioning of proxy services
  • H04L67/568—Storing data temporarily at an intermediate stage, e.g. caching
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
  • H04L69/18—Multiprotocol handlers, e.g. single devices capable of handling multiple protocols
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
  • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
  • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
  • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
  • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]

Definitions

• Multi-protocol, multimedia and contextual linking system Multi-protocol, multimedia and contextual linking system.
• the present invention relates to a system for connecting an information receiver station with an information provider platform.
• such systems operate on an information transfer network such as the Internet computer network and present a platform of information providers comprising resources of the same nature and means of connection adapted to these resources alone.
• the platform is a telephone call center accessible through a website and having telephone resources operating according to the protocol for transferring voice information over the internet "VOIP".
• the information provider has no flexibility as to the modification of its platform. In case of evolution of the latter, it is necessary to acquire new means of matching adapted to the new resources.
• the information provider is also obliged to thoroughly restructure its website each time the platform changes.
• a website has a national toll-free number while the website is accessible worldwide. Under these conditions, setting up a free service is limited to a type of resource accessible from a dedicated terminal and a geographic area.
• the subject of the invention is a system for connecting an information receiver station with at least two resources of information providers through at least one information transfer network, which comprises a platform. form of connection comprising a computer server and information storage means, said information receiver station comprising at least one terminal suitable for exchanging information over said at least one information transfer network, characterized in that said at least one information transfer network is a computer network, in that said at least two resources operate according to different information exchange protocols, and in that said connection platform includes means for setting in multi-protocol relationship adapted to link said information receiver station and said at least two resources whatever the information exchange protocols s used.
• the system further comprises another computer server, accessible through said at least one network, and comprising means for routing communications to said computer server of said connection platform, which computer server is then a dynamic computer server;
• connection platform is adapted to allow exchanges of information of at least one type among the following group of information:
• connection platform is adapted to allow exchanges of information in real time; - the connection platform is adapted to allow exchanges of information in deferred time;
• connection platform includes billing means which make it possible to bill the communications to the supplier and to make at least part of the free matchmaking services for the recipient of information;
• connection platform includes management and configuration means accessible through said at least one information transfer network in order to configure the operating conditions of the resources of the same supplier forming the supplier platform. information;
• connection platform includes reduced management and configuration means accessible through a voice communication network in order to configure, from information input means of a telephone terminal, the operating conditions of the resources d '' a single supplier forming an information supplier platform;
• the computer server of the connection platform allows the connection with different resources of the information provider platform as a function of the configuration information stored in the information storage means by the management means and configuration ;
• said parameters acquisition and transmission means make it possible to deliver at least one parameter from the following group of parameters:
• connection platform allows the connection with different resources of the information provider platform as a function of the information delivered by the means of acquisition and transmission of parameters; - said connection platform comprises at least one element chosen from the following group of connection elements:
• - an Internet mail server - means for managing voice communications adapted for the exchange of voice communications on said at least one information transfer network
• a voicemail server adapted to receive messages from said at least one information transfer network; - means for managing written communications in real time;
• connection platform further comprises remote display control means by synchronization of the information receiver station with an IT resource of the information provider platform;
• connection platform further comprises remote display control means controlled by information input means from one of the resources of the information provider platform;
• computer server of said connection platform includes software means exportable to said supplier platform making it possible to create said means for routing communications of said other computer server;
• computer server of said connection platform includes software means exportable to said supplier platform making it possible to create said means for acquiring and transmitting parameters;
• said computer server of said connection platform includes referencing and sorting means, accessible through said at least one network from the information receiver station, in order to carry out searches in the list of suppliers d 'information referenced on said connection platform;
• - said computer server of said connection platform includes means for managing the dating of events based on a world time reference;
• the means for bringing said connection platform into contact include monitoring means connected to said information storage means, in order to compare the nature of the operations relating to information stored in the information storage means and to interrupt the connection in the event of a discrepancy.
• FIG. 1 schematically represents the architecture of a linking system according to the invention
• FIG. 2 shows the detail of a system according to the invention
• - Fig. 3 represents a block diagram of the configuration sequence of the linking system as described with reference to FIG. 2.
• - Figs. 4 and 5 show diagrams of use of the linking system as described with reference to FIG. 2, in the context of exchanges of information in real time;
• FIG. 6 shows a block diagram of the use of the linking system as described with reference to FIG. 2, in the context of exchanges of information in deferred time.
• Figure 1 there is shown schematically the architecture of a linking system according to the invention.
• This system comprises an information receiver station 1, an information provider platform 2 and a connection platform 3. These elements are linked through a computer network for transferring information 4, which may for example be the Internet.
• the information provider platform 2 comprises two resources 5 and 6 operating according to different information exchange protocols. Examples of resources used in the context of the invention will be described in more detail, with reference to FIG. 2.
• connection platform 3 includes a computer server 7 which makes it possible to manage the operation of the system by taking into account parameters stored in information storage means 8, also located in the platform 3.
• the platform 3 also includes connection means 9 adapted to allow the connection of the receiver's station 1 and the resources 5 and 6, whatever the information exchange protocols implemented by these elements .
• connection means 9 adapted to allow the connection of the receiver's station 1 and the resources 5 and 6, whatever the information exchange protocols implemented by these elements .
• FIG. 2 a linking system according to the invention has been detailed.
• the computer server 12 is integrated into the information provider platform 2 or even into the connection platform 3.
• the system also comprises, connected to the information receiver station 1, to the supplier platform 2 and to the connection platform
• a telephone network 14 may for example be the switched PSTN network equipped with gateways, not shown, with a mobile telephone network such as the GSM network.
• the information receiver station 1 consists, for example, of a multimedia microcomputer 16 of conventional type, a mobile telephone station 18, a fixed telephone station 20 and a fax machine 22.
• the microcomputer 16 is replaced by a digital personal assistant, or “PDA”, or any other terminal having means of connection to the internet network 4.
• PDA digital personal assistant
• the microcomputer 16 is equipped with conventional software means, not shown, or browser, allowing access and dialogue on the Internet network 4 to which the microcomputer 16 is connected by a connection of conventional type.
• the supplier platform 2 includes a set of IT resources comprising an Internet mail server 24 or “SMTP server”, a multimedia microcomputer 26 of conventional type, a voice communication terminal on the Internet network 28 or “IP” telephone, means 30 for managing voice and / or videophone communication on the internet 4 or “GATEKEEPER VOIP” network and distribution means 32 allowing routing of voice and / or videophone and / or written communications, or "ACD-IP".
• Each resource operates using its own information exchange protocol.
• the IP telephone 28 uses the VOIP Internet voice communication standards and the SMTP messaging server uses information transmission according to the conventional Internet protocol TCP-IP. All of the resources 24, 26 and 28 as well as the management means 30 and 32 which are associated with them, are interconnected by means of a local network 34 or "LAN". This is connected to the Internet 4 by means of routing and computer protection means 36.
• the information provider platform 2 also includes a set of telephone resources which includes voice mail 38, a fax machine 40, a mobile phone 42, a landline phone 44 and distribution means 46 or “ACD” allowing routing communications over the telephone network 14 to resources 38, 40, 42 and 44 according to the types of communications and the availability of resources.
• Each of the resources 38, 40, 42 and 44 uses its own information exchange protocol.
• the landline telephone 44 communicates according to the standard for PSTN switched telephony and the facsimile machine 40 operates using the standard facsimile protocol. All resources 38, 40, 42 and '44 and management means 46 which are associated with them, are connected to a standard telephone subscribers 48 itself connected to the telephone network 14.
• connection platform 3 consists of the computer server 7, information storage means 8 and connection means 9 described with reference to FIG. 1.
• the computer server 7 is a so-called dynamic server such as the "MICROSOFT ASP" server. It makes it possible to dynamically constitute an Internet page integrating options for accessing resources available from an Internet page hosted by another server, such as the server 12.
• connection platform 3 also comprises means for managing its operation 50.
• the connecting means 9 have different elements. For example they include:
• an Internet mail server 52 or "SMTP" server means for managing voice communications 54 on the network
• a voice mail server 56 adapted to receive voice messages from the Internet 4 or "IP voice mail” network; means for managing written communications in real time 58 or “IRC-CHAT server”;
• a call termination server 66 allowing the termination of PSTN or IP telephone communications.
• the management means 50 include billing means 68, administration and configuration means 70 and a minimum configuration voice server 72 actuable from a telephone keypad.
• connection platform 3 All of the elements constituting the connection platform 3 are connected to each other by means of a local computer network 74 or “LAN” which is connected to the Internet network 4 by means of routing and computer protection 76.
• LAN local computer network
• connection platform 3 described with reference to FIG. 2, makes it possible to relate the information receiver station 1 and the resources of the information provider platform 2. The details of its operation will now go be described with reference to Figures 3 to 6.
• FIG. 3 shows a block diagram of the configuration sequence of the linking system such as that described with reference to FIG. 2.
• the information provider has a site
• the supplier from the microcomputer 26 provided with an Internet browser, connects to the dynamic computer server 7 of the connection platform s.
• the supplier In the event that the supplier is not yet listed, he has the option of subscribing to the linking services offered by the platform connection 3. To do so, it requests, during a step 100, the creation of a new user account on the platform 3.
• the server 7 returns to the supplier, during a step 102, a form to be completed.
• This form may for example include the following information:
• Definition and configuration of the various resources of the information provider platform 2 such as:
• the microcomputer 26 returns all this information to the computer server 7.
• the latter stores this information in the storage means 8, during a step 106.
• the supplier has the possibility of downloading onto his microcomputer 26 from the computer server 7 during steps 110 and 112, a software application allowing him to simply modify his website.
• This software application is a code generation tool for modifying an Internet page in order to insert a link to a dynamic Internet page hosted on the computer server 7 and means for acquiring and transmitting parameters, not shown. These enable, when the link is activated, to provide the dynamic server 7 with the context of the communication (address of the website visited, language selected, resource questioned, etc.).
• the supplier can connect again to the computer server 7 and, by means of identification and authentication, access and modify all of the information concerning him.
• the supplier is offered the possibility of performing configuration operations on the connection platform 3 directly from the keypad of a telephone.
• the supplier uses the mobile telephone 42 in order to call, through the telephone network, the minimal configuration voice server 72 accessible directly through the telephone network 14, during a step 114.
• the voice server 72 then requires identification and authentication of the supplier, for example by entering a digital code using the telephone keypad 42.
• a communication is set up during a step 116 between the voice server 72 and the mobile telephone set 42.
• the voice server 72 then offers, through voice menus, consultation or modification of specific supplier information.
• the supplier during a step 118, using the telephone keypad 42, enters a new operating time range for a selected resource.
• This information is received by the server 72 which puts it in form and transmits it to the database 8, during a step 120, so that it is stored in the specific information of the supplier.
• the exchange of information between the information receiver station 1 and the information provider platform 2 can be a real-time exchange such as a telephone conversation or a deferred time exchange such as access to a messaging service.
• FIG. 4 shows the block diagram of an exchange of information in real time between the multimedia microcomputer 16 of the receiver station 1 and the fixed telephone 44 of the supplier platform 2.
• this link is in the form of a button called "Contact Us”.
• the means for acquiring and transmitting parameters inserted into the Internet page allow, the transmission of parameters defining the context of the communication.
• these arguments include the address of the Internet page from which the communication was initiated, the language of this Internet page, the time of the communication and the country from which it was initiated, the number of the caller, the nature of the terminal 16 from which it is connected, etc.
• the dynamic Internet server 7 From this information and from the arguments transmitted by the means of acquisition and transmission of arguments, the dynamic Internet server 7 locally generates a dynamic Internet page taking into account all of this information.
• the parameters transmitted during the request have priority over those obtained from the database 8.
• the default language is English, but in the case where a request occurs with a different language choice parameter, it is this language which, if available, will be used.
• This Internet page transmitted to the microcomputer 16 during a step 132, contains links to the resources accessible according to the context of the call and the configuration made by the supplier.
• this Internet page proposes the connection with the resources operating in deferred time of the platform of information provider 2.
• links towards Internet messaging 24, the fax machine 40, the SMS service or the deferred callback service are offered to the user of the microcomputer 16 of the receiver station 1.
• Links to unavailable resources may not be displayed or be displayed without being validable.
• this Internet page proposes the connection with the resources operating in real time of the supplier platform 2.
• this display can also take into account the availability of these resources and propose means of connecting in deferred time in the case where the resources are occupied for, for example, reasons of maintenance or overload. All this information is displayed in the manner defined by the supplier during the configuration of the linking system.
• This display can, for example, be done in a new window inserted in the initial window.
• This architecture defines a so-called “parent-child” link between the initial “parent” window and the “child” window presenting the connection options.
• the “child” window benefits from the same rights as the “parent” window and accesses specific information from the “parent” window, in particular, history, dating, location of the call information.
• This information can then be used by the means of acquisition and transmission of parameters.
• this Internet page includes a link for telephone contact with the information provider platform 2.
• the terminal 16 has the conventional means necessary for voice communication on the Internet 4.
• the information receiver validates this link, which results in a request sent to the VOIP controller 54.
• the microcomputer 16 then makes a communication request, during a step 138, to this VOIP-PSTN gateway 60
• the latter performs a validity test of the conditions of the call with the VOIP controller 54 during steps 140 and 142.
• the VOIP-PSTN gateway 60 sends a call on the telephone network 14 to the subscriber switchboard 48 during a step 144.
• This call contains, in the PSTN call signaling and possibly in a form coded or even in the form of a voice message, information concerning the context of the communication in particular, the Internet page being consulted, the language of the Internet site visited ...
• the context of the call is transmitted in the form of an internet page to the microcomputer 26 of the supplier platform 2.
• the subscriber switchboard 48 transmits this information to the ACD 46 responsible for distributing the calls.
• the latter returns, during a step 148, the telephone number of the agent most capable of processing the request as a function of the context of the call, in the example, telephone number 44.
• the subscriber switchboard 48 then routes the incoming telephone call to the telephone set 44 during a step 150.
• connection information is sent back to the subscriber switchboard 48 during a step 152 then to the VOIP-RTC gateway 60, during a step 154 and finally to the microcomputer 16 during a step 156.
• a voice communication is then established, during a step 160, between the microcomputer 16 of the information receiver platform 1 thanks to the multimedia functions integrated therein, and the landline 44 of the information provider platform 2.
• the microcomputer 16 requests the disconnection or the operator hangs up the telephone 44 which results in the end of the communication.
• this call could have passed through the VOIP controller 54 of the connection platform 3
• the billing means 68 can make the connection service free for the recipient by conventionally invoicing the communication to the supplier and not to the recipient.
• This communication would have made it possible to convey a voice communication according to the VOIP protocol and / or a videophone and / or written communication.
• FIG. 5 there is shown a block diagram of an exchange of information in real time between the mobile telephone 18 of the receiver station 1 and the mobile telephone 42 of the supplier platform 2.
• the communication begins with the connection of the microcomputer 16 of the receiver station to the website of the supplier hosted by the computer server 12.
• This connection implements the dynamic computer server 7 and results in the display on the microcomputer 16 of a dynamic Internet page presenting the different resources accessible according to the context of the call.
• the call is considered to take place in circumstances allowing the immediate recall of the information recipient.
• the contact page asks the receiver to enter the number of the telephone on which he wishes to be called. We also ask how soon the receiver wishes to be called back and whether this telephone number is used for the Internet connection, in which case it is necessary to break the connection once the request has been made.
• the receiver provides the telephone number of the mobile telephone 18. It will therefore be considered that the microcomputer 16 will remain connected throughout the communication. Once all of this information has been entered, the microcomputer 16 sends a request to the abutment server 66, through the computer server 7, during steps 164 and 165.
• the microcomputer 16 provides arguments identifying the supplier, the profile to be used and defining the context of the call, by example, the mobile phone number 18, the time frame within which the recipient wishes to be called back, but also the address of the website visited, the language of this site ...
• the abutment server 66 extracts, during steps 166 and 168, all of the information concerning the supplier, from the database 8.
• the abutment server 66 returns all this information to the dynamic server 7, during a step 170, which generates a confirmation and status page of the communication that it sends during a step 172 to the microcomputer 16
• the abutment server 66 transmits a call request transmitted to the mobile telephone 42 via the telephone network 14.
• connection information of the mobile telephone 42 is transmitted to the abutment server 66 during a step 176.
• the abutment server 66 then sends a call request to the mobile telephone 18 through the telephone network 14, during from step 178.
• the abutment server 66 connects the mobile telephone 18 of the receiver station 1 and the mobile telephone 42 of the supplier platform 2.
• the telephone line used for voice communication is a line different from that used by the microcomputer 16 for connection to the Internet 4.
• microcomputer 16 Since the microcomputer 16 is still connected, it can continuously scan the state of the abutment server 66 and update the connection window as a function of the parameters of the communication, during steps 182 and 184.
• Disconnection is done in a conventional manner for telephone communication.
• the receiver of information could have provided the number of the landline telephone 20 and be called back on the latter.
• the system described also allows other real-time connections such as, for example, the written sessions of real-time dialogs between the microcomputers 16 of the receiver station 1 and 26 of the supplier platform 2, thanks to the implementation of the IRC CHAT 58 server.
• a remote display control system When connecting in real time, one can imagine the use of a remote display control system.
• Such systems allow for example the synchronization of the microcomputer 16 of the receiver station with the microcomputer 26 of the supplier platform. This makes it possible to control the display of Internet pages on the microcomputer 16 in parallel with the existing communications.
• This request concerns a system which . allows, using the so-called DTMF codes from the telephone set 28, 42 or 44 of the information provider and transferred in juxtaposition of a voice communication, to control the display of Internet pages on terminal 16 of the receiver set information 1.
• the DTMF codes transmitted by the telephone terminal 28, 42 or 44 of the information provider are interpreted by software extraction means located at least in part on the terminal 16 of the receiver station.
• FIG. 6 shows the block diagram of an exchange of information in deferred time between the microcomputer 16 of the receiver station 1 and the Internet mail server 24 of the provider platform 2.
• the communication begins with the connection of the microcomputer 16 of the receiver station to the website of the supplier hosted by the computer server 12.
• This connection implements the dynamic computer server 7 and results in the display on the microcomputer 16 of a dynamic Internet page presenting the various resources accessible according to the context of the call. More details on this connection will be found with reference to steps 122-132 in Figure 4.
• Communication is considered to take place under conditions which do not allow for real-time contact.
• the receiver of information is then offered various options for connecting in deferred time. Among them, the possibility of leaving a voice message.
• the microcomputer 16 sends a request to the VOIP controller 54, step 190.
• the latter returns to the microcomputer 16 the address of the IP voice mail server 56 during a step 192.
• the microcomputer 16 then sends a request containing all the arguments defining the context of the call to the IP voice mail server 56, step 194.
• this request passes through the VOIP controller 54.
• the IP voicemail server 56 checks with the VOIP controller 54 for the validity of the call. The IP voicemail server 56 then accepts the call and contacts the microcomputer 16 during step 200. The user of the receiver station leaves his voice message through the multimedia communication means of his micro- computer 16 on the IP 56 voicemail server.
• the receiver When the receiver has finished recording his voice message, he sends a disconnection request during step 202. This request is confirmed by the voice mail server 56 during step 204.
• the voice mail server 56 then extracts from the database 8 all of the information specific to the supplier whose recipient visited the website, during steps 206 and 208.
• the IP voice mail server 56 then generates an Internet message intended for the Internet mail server 24 of the information provider platform 2.
• This message includes in the body of the message all of the information relating to the context of the call and, in part attached, the voice message stored in a format usable by the microcomputer 26.
• an agent of the information provider platform 2 connects, using the microcomputer 26, to the messaging server 24 during a step 212.
• the latter then transmits to the microcomputer 26 the message containing the voice message, step 214.
• the voice message could also have been recorded directly on the voice mail server 38.
• the system described also allows other types of delayed-time relationships.
• the microcomputer 16 can make it possible to fill out a form which is then translated using the fax fax gateway 62, into a message intended for the facsimile machine 40 of the information provider platform 2.
• the message can be sent in SMS format to the mobile phone 42 of the information provider platform 2 thanks to the transmission means 64 allowing the transfer of an SMS message.
• the information receiver also has the option of leaving the number of his fax machine 22 in order to subsequently receive a fax from the information provider platform 2.
• connections are made contextual by inserting, in the body of the messages or in the call signaling parameters, information characteristic of the call obtained thanks to the transmission of parameters during the connection and thanks to the information retrieved from the database 8.
• connection platform 3 Each of the operations performed on the connection platform 3 is recorded in the information storage means 8. This allows the supplier to have access to statistical information concerning the use and the requests sent to the supplier platform 2.
• the billing means 68 record a trace of each of the operations and in particular make it possible to debit the supplier for the cost of communications instead of debiting the receiver, thereby making the connection service free for the recipient.
• the various means of connection such as the server 7, the abutment server 66, may include monitoring means in order to verify the validity of any connection by comparing the parameters of connection with a table. security recorded by supplier 2 in database 8.
• the linking means can thus detect this modification and interrupt the linking.
• connection platform 3 makes it possible, thanks to the connection platform 3, to put the information receiver station 1 into contact with the information provider platform 2 whatever the exchange protocols. information used by the resources available on the information provider platform 2 and by the information receiver station.
• the terminal 16 of the information receiver station can also be a mobile terminal.
• connection platform 3 of a localization module in order to allow the contextual connection according to the location of the receiver station with different resources of the platform. form of information provider.
• the system should be equipped with dating means operating according to a world reference.
• the system includes a reliable dating management tool, based on the SNTP protocol and the GMT time reference.

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• Engineering & Computer Science (AREA)
• Computer Networks & Wireless Communication (AREA)
• Signal Processing (AREA)
• Telephonic Communication Services (AREA)
• Communication Control (AREA)

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• 2001
  • 2001-05-30 FR FR0107098A patent/FR2825549B1/fr not_active Expired - Fee Related
• 2002
  • 2002-05-28 WO PCT/FR2002/001794 patent/WO2002098040A2/fr not_active Application Discontinuation
  • 2002-05-28 AU AU2002314270A patent/AU2002314270A1/en not_active Abandoned
  • 2002-05-28 EP EP02740837A patent/EP1410599A2/de not_active Withdrawn

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