EP1333386A1 - Fourniture de pages Web pour l'exécution de tâches par un utilisateur avec un objet de données - Google Patents

Fourniture de pages Web pour l'exécution de tâches par un utilisateur avec un objet de données Download PDF

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Publication number
EP1333386A1
EP1333386A1 EP02000485A EP02000485A EP1333386A1 EP 1333386 A1 EP1333386 A1 EP 1333386A1 EP 02000485 A EP02000485 A EP 02000485A EP 02000485 A EP02000485 A EP 02000485A EP 1333386 A1 EP1333386 A1 EP 1333386A1
Authority
EP
European Patent Office
Prior art keywords
computer
task
user
tasks
data object
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP02000485A
Other languages
German (de)
English (en)
Inventor
Jörg Beringer
Peer Hilgers
Leif Jensen-Pistorius
Klaus Wriessnegger
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
SAP SE
Original Assignee
SAP SE
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by SAP SE filed Critical SAP SE
Priority to EP02000485A priority Critical patent/EP1333386A1/fr
Priority to US10/306,783 priority patent/US7403989B2/en
Priority to EP02028971A priority patent/EP1367513A3/fr
Priority to AU2003225474A priority patent/AU2003225474A1/en
Priority to JP2003558620A priority patent/JP2005514693A/ja
Priority to EP03729305A priority patent/EP1490800A2/fr
Priority to PCT/IB2003/001637 priority patent/WO2003058371A2/fr
Publication of EP1333386A1 publication Critical patent/EP1333386A1/fr
Withdrawn legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Definitions

  • the present invention generally relates to data processing and, more particularly, relates to computer systems, computer programs, and methods that for providing, customizing and personalizing pages.
  • Computer networks offer their users a huge amount of information. Examples are the World Wide Web (Internet) and company networks (intranet). Since searching information takes time, information must be structured to allow users to find the desired information in reasonable time.
  • Internet World Wide Web
  • intranet company networks
  • Portals are web sites that offer a variety of services and resources in a structured way. Portals offer single gateways for accessing applications and information. Portals are used inside organization and outside organizations.
  • data objects are used for task management through portals.
  • Content is delivered to a user by representation in a page content depends on the work intent (i.e., number of predefined tasks) of the user or on dominant activities (also referred to as "workset").
  • Computers 900-902 are coupled via inter-computer network 990.
  • Computer 900 comprises processor 910, memory 920, bus 930, and, optionally, input device 940 and output device 950 (I/O devices, user interface 960).
  • the invention is present by computer program product 100 (CPP), program carrier 970 and program signal 980, collectively "program”.
  • computer 901/902 is sometimes referred to as "remote computer", computer 901/902 is, for example, a server, a router, a peer device or other common network node, and typically comprises many or all of the elements described relative to computer 900.
  • Computer 900 is, for example, a conventional personal computer (PC), a desktop and hand-held device, a multiprocessor computer, a pen computer, a microprocessor-based or programmable consumer electronics, a minicomputer, a mainframe computer, a personal mobile computing device, a mobile phone, a portable or stationary personal computer, a palmtop computer or the like.
  • PC personal computer
  • desktop and hand-held device a multiprocessor computer
  • pen computer a microprocessor-based or programmable consumer electronics
  • minicomputer a mainframe computer
  • a personal mobile computing device a mobile phone
  • portable or stationary personal computer a palmtop computer or the like.
  • Processor 910 is, for example, a central processing unit (CPU), a micro-controller unit (MCU), digital signal processor (DSP), or the like.
  • CPU central processing unit
  • MCU micro-controller unit
  • DSP digital signal processor
  • Memory 920 symbolizes elements that temporarily or permanently store data and instructions. Although memory 920 is conveniently illustrated as part of computer 900, memory function can also be implemented in network 990, in computers 901/902 and in processor 910 itself (e.g., cache, register), or elsewhere. Memory 920 can be a read only memory (ROM), a random access memory (RAM), or a memory with other access options.
  • ROM read only memory
  • RAM random access memory
  • Memory 920 is physically implemented by computer-readable media, such as, for example: (a) magnetic media, like a hard disk, a floppy disk, or other magnetic disk, a tape, a cassette tape; (b) optical media, like optical disk (CD-ROM, digital versatile disk - DVD); (c) semiconductor media, like DRAM, SRAM, EPROM, EEPROM, memory stick, or by any other media, like paper.
  • computer-readable media such as, for example: (a) magnetic media, like a hard disk, a floppy disk, or other magnetic disk, a tape, a cassette tape; (b) optical media, like optical disk (CD-ROM, digital versatile disk - DVD); (c) semiconductor media, like DRAM, SRAM, EPROM, EEPROM, memory stick, or by any other media, like paper.
  • memory 920 is distributed across different media. Portions of memory 920 can be removable or non-removable.
  • computer 900 uses devices well known in the art such as, for example, disk drives, tape drives.
  • Memory 920 stores support modules such as, for example, a basic input output system (BIOS), an operating system (OS), a program library, a compiler, an interpreter, and a text-processing tool.
  • support modules are commercially available and can be installed on computer 900 by those of skill in the art. For simplicity, these modules are not illustrated.
  • CPP 100 comprises program instructions and - optionally - data that cause processor 910 to execute method steps of the present invention. Method steps are explained with more detail below.
  • CPP 100 defines the operation of computer 900 and its interaction in network system 999.
  • CPP 100 can be available as source code in any programming language, and as object code ("binary code") in a compiled form.
  • Persons of skill in the art can use CPP 100 in connection with any of the above support modules (e.g., compiler, interpreter, operating system).
  • CPP 100 is illustrated as being stored in memory 920, CPP 100 can be located elsewhere. CPP 100 can also be embodied in carrier 970.
  • Carrier 970 is illustrated outside computer 900. For communicating CPP 100 to computer 900, carrier 970 is conveniently inserted into input device 940. Carrier 970 is implemented as any computer readable medium, such as a medium largely explained above (cf. memory 920). Generally, carrier 970 is an article of manufacture comprising a computer readable medium having computer readable program code means embodied therein for executing the method of the present invention. Further, program signal 980 can also embody computer program 100. Signal 980 travels on network 990 to computer 900.
  • program carrier 970 Having described CPP 100, program carrier 970, and program signal 980 in connection with computer 900 is convenient.
  • program carrier 971/972 (not shown) and program signal 981/982 embody computer program product (CPP) 101/102 to be executed by processor 911/912 (not shown) in computers 901/902, respectively.
  • processor 911/912 (not shown) in computers 901/902, respectively.
  • Input device 940 symbolizes a device that provides data and instructions for processing by computer 900.
  • device 940 is a keyboard, a pointing device (e.g., mouse, trackball, cursor direction keys), microphone, joystick, game pad, scanner, disc drive.
  • a wireless receiver e.g., with satellite dish or terrestrial antenna
  • a sensor e.g., a thermometer
  • a counter e.g., goods counter in a factory.
  • Input device 940 can serve to read carrier 970.
  • Output device 950 symbolizes a device that presents instructions and data that have been processed.
  • a monitor or a display (cathode ray tube (CRT), flat panel display, liquid crystal display (LCD), speaker, printer, plotter, vibration alert device.
  • CTR cathode ray tube
  • LCD liquid crystal display
  • speaker printer
  • vibration alert device Similar as above, output device 950 communicates with the user, but it can also communicate with further computers.
  • Input device 940 and output device 950 can be combined to a single device; any device 940 and 950 can be provided optional.
  • Bus 930 and network 990 provide logical and physical connections by conveying instruction and data signals. While connections inside computer 900 are conveniently referred to as “bus 930", connections between computers 900-902 are referred to as “network 990". Optionally, network 990 comprises gateways being computers that specialize in data transmission and protocol conversion.
  • Devices 940 and 950 are coupled to computer 900 by bus 930 (as illustrated) or by network 990 (optional). While the signals inside computer 900 are mostly electrical signals, the signals in network are electrical, magnetic, optical or wireless (radio) signals.
  • Networking environments are commonplace in offices, enterprise-wide computer networks, intranets and the internet (i.e. world wide web). The physical distance between a remote computer and computer 900 is not important.
  • Network 990 can be a wired or a wireless network.
  • network 990 is, for example, a local area network (LAN), a wide area network (WAN), a public switched telephone network (PSTN); a Integrated Services Digital Network (ISDN), an infra-red (IR) link, a radio link, like Universal Mobile Telecommunications System (UMTS), Global System for Mobile Communication (GSM), Code Division Multiple Access (CDMA), or satellite link.
  • LAN local area network
  • WAN wide area network
  • PSTN public switched telephone network
  • ISDN Integrated Services Digital Network
  • IR infra-red
  • radio link like Universal Mobile Telecommunications System (UMTS), Global System for Mobile Communication (GSM), Code Division Multiple Access (CDMA), or satellite link.
  • UMTS Universal Mobile Telecommunications System
  • GSM Global System for
  • Transmission protocols and data formats are known, for example, as transmission control protocol/internet protocol (TCP/IP), hyper text transfer protocol (HTTP), secure HTTP, wireless application protocol, unique resource locator (URL), a unique resource identifier (URI), hyper text markup language HTML, extensible markup language (XML), extensible hyper text markup language (XHTML), wireless application markup language (WML), Standard Generalized Markup Language (SGML) etc.
  • Interfaces coupled between the elements are also well known in the art. For simplicity, interfaces are not illustrated.
  • An interface can be, for example, a serial port interface, a parallel port interface, a game port, a universal serial bus (USB) interface, an internal or external modem, a video adapter, or a sound card.
  • Computer and program are closely related. As used hereinafter, phrases, such as "the computer provides” and “the program provides”, are convenient abbreviation to express actions by a computer that is controlled by a program.
  • the term "forward” is used to describe data transfer from a first computer to a second computer. Sometimes, the transfer comprises a prior request from the second computer ("pull”); sometimes the first computer forces the data into the second computer (“push”). Persons of skill in the art - who implement the present invention - can select details on a case by case base.
  • the term "user” stands for a person using a computer; where appropriate, these persons are classified into “content developer”, “content administrator” and “content consumer”.
  • the term “organization” stands for any company, any governmental institution, an Internet community or an other group of persons that use a computer network.
  • web page stands for the technical representation of instructions that are interpreted by a browser to provide a presentation.
  • content stands for information that is relevent for a person in the organization. Content is created inside the organization (e.g., business data) or outside (e.g., public data from patent offices).
  • presentation stands for delivering content by the browser to the user when the browser interprets the page.
  • reference numbers are similar both for pages and the corresponding presentations (* added for the presentations).
  • the presentation can be visual presentations (e.g., screen) or acoustical presentations (e.g., via loudspeaker); the invention is conveniently explained for visual presentations being representative examples.
  • portal indicates that a page offers a variety of services and resources in a structured way by having at least one user-selectable link to an application or to a further page. As mentioned, portals offer single gateways for accessing applications and information.
  • task refers to predefined actions that the content consumer performs through interaction with a computer and considering content.
  • the term "functional area” refers to a portion of a presentation that presents information relating to a predefined task. It is not important for the present invention how areas are presented. For example, areas are buttons, frames, iframes, tables, boxes, tabs, drop-down menus, or hierarchy-tree structures.
  • portal computer refers to a computer that provides user personalized pages that consider the tasks assigned to the content consumer.
  • portal engine refers to the plurality of computer-programs, tables and any data structures that control the processor of the portal computer.
  • FIG. 2 is a simplified organization diagram of organization 19 (e.g., company).
  • Organization 19 has different departments such as, for example
  • Assigned tasks are dominant tasks that are most likely performed by these persons (content consumers).
  • a person also performs a task he or she is not assigned to.
  • a computer (901, cf. FIG. 3) presents a page (301, cf. FIG. 3) with most relevant information for user 1.
  • User 1 is assigned to the following tasks:
  • reading task 153 is limited to read “General News” and “Whether Reports”. Reading "Security Alerts” is not primarily relevant.
  • FIG. 3 again illustrates computer network 999 (cf. FIG. 1) with the following computers: developer computer 900-1, portal computer 900-2, and user computers 901-909. As indicated by pictograms, FIG. 3 illustrates computers, presentations on screens and persons.
  • the content developer operates computer 900-1 to create content.
  • an administrator also operates computer 900-1 to modify content. Both use support tools such as editors.
  • Computer 900-1 provides data objects 251/252 according to the present invention and forwards data object 251/252 to portal computer 900-2 (arrow symbol).
  • exemplary data object 251 relates to purchasing task 151 (cf. FIGS. 2, 6); data object 252 relates to traveling task 152 (cf. FIG. 2). As indicated by arrows, computer 900-1 forwards object 251/252 to portal computer 900-2 (arrow symbol).
  • Portal computer 900-2 generates different portals pages 301-309 (cf. FIG. 4) personalized for each user 1 to 9, respectively. It is well known in the art how a computer automatically generates a page, for example, in markup language (HTML).
  • HTML markup language
  • portal computer 900-2 provides pages 301-309 by evaluating objects 251/252 (cf. FIG. 6) and task-to-user assignment table 150 (cf. FIG. 5).
  • User computers 901-909 have browsers (acronym "B") to present pages 301-309 to users 1 to 9, respectively.
  • FIG. 4 illustrates an example on how portal page 301 is presented by the browser on computer 901.
  • FIG. 4 illustrates visual presentation 301* of page 301 (by browser B).
  • the figure is simplified and therefore does not show well-known functions such as log-in, display of time, access to employee service functions access to company intranet or to the Internet, or the like.
  • Presentation 301* provides content and concentrates on the tasks that user 1 is invited to start from presentation 301*.
  • presentation 301* appears after user 1 has logged in.
  • the browser presents dedicated functional areas.
  • the areas are:
  • Buttons 351 and 352 invite the user to navigate to tasks 152 and 152, respectively.
  • some areas can be hierarchically arranged below a further area; for example, buttons 351 and 352 can be arranged in a "my work" area. This is convenient, but not important.
  • the presentation for task reading 153 i.e., "news"
  • the user who is reading the news is also informed about travel relevant information.
  • the user receives the latest "Travel Policy”.
  • traveling also comprises to read the travel policy.
  • the invention allows cross-task transferring of information.
  • FIG. 5 illustrates task-to-user assignment table 150.
  • table 150 is stored in portal computer 901. Users 1-9 (cf. FIG. 2) are listed in columns, tasks 151-155 are listed in rows, such as purchasing task 151 and traveling task 152.
  • the total number of users (e.g., 9 user) and the total number of tasks (e.g. task 5) are not important for the present invention.
  • Check symbols indicate an assignment. For example, tasks 151 and 152 are assigned to users 1 and 2; task 155 is assigned to user 2 and so on.
  • the figures conveniently indicate data objects 251 and 252 (right side column) that correspond to tasks 151 and 152, respectively.
  • the arrow symbols (right side) indicate that table 150 is conveniently pointing to data objects 151-255.
  • Computer 900-2 provides page 301 (for user 1), while interpreting data objects 251 and 252; computer 900-2 provides page 302 (for user 2) while interpreting data objects 251, 252 and 255 and so on.
  • FIG. 6 illustrates exemplary data object 252 ("workset") for traveling task 152.
  • data object 252 comprises:
  • the actions (cf. 252-2) are initiated when user 1 goes to area 352 (cf. FIG. 4). It is not required that portal computer 900-2 executes the actions; often, the implementation 252-3 is a link to program code on computer 901 or on a different computer (not shown).
  • sub-task implementations 252-3 provide corresponding actions, as for example:
  • Link 252-4 relates traveling task 152 to reading task 153; the link specifies to include travel related news into area 353 (cf. FIG. 4, "travel policy").
  • the links go to further pages, the plurality of pages that the user reaches from area 352 (for task 152) are referred to as "workspace" for that task.
  • object 252 is implemented in XML or other markup languages.
  • data object 252 is a single object that is originally provided in developer computer 900-1 and that is transferred to portal computer 900-2.
  • FIG. 7 is a simplified flow-chart diagram of method 400 of the present invention.
  • Method 400 is a method for providing web page 301 for executing tasks by user 1.
  • Method 400 comprises the following steps to be executed by computer 901-2:
  • method 400 has the prior step of presenting 410 first area 351 and second area 352 to user 1 via a browser, wherein first and second areas 351, 352 correspond to first and second tasks 151, 152, respectively.
  • presenting the first and second areas comprises presenting tab icons as navigation items.
  • Data object 252 has been illustrated (cf. FIG. 6) for a simplified example.
  • Data objects according to the present invention optionally comprise the following:
  • Examples for roles in a business organization are (with acronyms): administrative assistant (AA), chief financial officer (CFO), communications specialist (CS), communications specialist (CS), deputy controller (DC), development manager (DM), director of training and change management (DTCM), financial controller (FC), financial controller (FC), independent contractor (IC), information technology analyst (ITA), information technology analyst (ITA), information technology contract and vendor manager (ITCV), marketing director (MD), payroll team leader (PTL), product implementation manager (PIM), research manager (RM), resource planning manager (RPM), senior system developer (SSD), senior system developer (SSD), treasury manager (TM), and vice president (VP).
  • AA administrative assistant
  • CFO chief financial officer
  • CS communications specialist
  • DC deputy controller
  • DM development manager
  • DTCM director of training and change management
  • financial controller FC
  • FC financial controller
  • FC independent contractor
  • ITA information technology analyst
  • ITA information technology analyst
  • ITCV information technology contract and vendor manager
  • MD marketing director
  • MD payroll team leader
  • PIM product implementation manager
  • Persons can be classified by the task they perform, for example: bank salesperson (BS), benefits controller (BC), bill payer (BP), branch overseer (BO), competition researcher (CR), corporate money watchdog (CMWD), course logistics caretaker (CLCT), customer caretaker (CCT), department budget manager (DBM), executive supporter (ES), facilities overseer (FOS), first-line supporter (FLS), funds manager (FM), headhunter (HH), incentive program participator (IPP), location scout (LS), meeting logistics handler (MLH), message communicator (MC), order overseer (OO), payment demander (PD), people caretaker (PCT), process improver (PI), project budget manager (PBM), project process improver (IPI), project surveyor (PS), property matchmaker (PM), sales tracker (ST), supply caretaker (SCT), trouble fixing overseer (TFO), vendor caretaker (VCT), and web content creator (WCC, cf.
  • BS bank salesperson
  • BC benefits controller
  • BP bill payer
  • BO branch oversee
  • FIG. 8 illustrates role-to-task assignment table 160.
  • Table 160 is stored in computer 900-2. Check symbols indicate the assignment. For convenience, only a few data objects and task are illustrated. Similar as explained above, when a user logs on, his or her role is determined (e.g., from a profile), and table 160 is used instead of table 150 (cf. FIG. 5).
  • a first user is the chief financial officer (CFO) and a second user is the marketing director (MD).
  • CFO chief financial officer
  • MD marketing director
  • BC benefits controller
  • FIG. 9 illustrates presentation 301* to user 1 who is the first user (CFO).
  • Presentation 301* has the appearance of a well-known tab strip. Functional areas are for "Benefits Controlling" 351, for "Finance” 352, for "payment demander” 353 and the like. Activated is area 351 (bold), de-activated are areas 352 and 353 (dashed).
  • the area is further divided into the sub-tasks "plan information" 351-1 and "retirement planning" 351-2. Further down the hierarchy (not illustrated), the sub-task “plan information” divides into sub-tasks relating to health insurers, life insurers, and employee compensation; the sub-task “retirement planning” divides into sub-tasks relating to investment management and the like.
  • the sub-task presentation changes as well.
  • the second user is presented functional areas (cf. 351-355) for "Benefits Controlling" and others (not illustrated). Some functional areas are equal for both users; some functional areas are different.
  • the invention has been explained in connection with a portal used inside an organization. It is also useful for portals that represent organization to the general public. Likewise, users are customers that are classified for example into
  • the tasks are invitations to perform predefined actions.
EP02000485A 2002-01-08 2002-01-08 Fourniture de pages Web pour l'exécution de tâches par un utilisateur avec un objet de données Withdrawn EP1333386A1 (fr)

Priority Applications (7)

Application Number Priority Date Filing Date Title
EP02000485A EP1333386A1 (fr) 2002-01-08 2002-01-08 Fourniture de pages Web pour l'exécution de tâches par un utilisateur avec un objet de données
US10/306,783 US7403989B2 (en) 2002-01-08 2002-11-27 Facilitating improved workflow
EP02028971A EP1367513A3 (fr) 2002-01-08 2002-12-24 Système de flux de travaux amélioré
AU2003225474A AU2003225474A1 (en) 2002-01-08 2003-01-07 Facilitating improved workflow
JP2003558620A JP2005514693A (ja) 2002-01-08 2003-01-07 改良されたワークフローの容易化
EP03729305A EP1490800A2 (fr) 2002-01-08 2003-01-07 Facilitation de flux de travaux ameliore
PCT/IB2003/001637 WO2003058371A2 (fr) 2002-01-08 2003-01-07 Facilitation de flux de travaux ameliore

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP02000485A EP1333386A1 (fr) 2002-01-08 2002-01-08 Fourniture de pages Web pour l'exécution de tâches par un utilisateur avec un objet de données

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EP1333386A1 true EP1333386A1 (fr) 2003-08-06

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EP02000485A Withdrawn EP1333386A1 (fr) 2002-01-08 2002-01-08 Fourniture de pages Web pour l'exécution de tâches par un utilisateur avec un objet de données

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US (1) US7403989B2 (fr)
EP (1) EP1333386A1 (fr)

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