EP1155851B1 - Remote diagnostic- and maintenance device - Google Patents

Remote diagnostic- and maintenance device Download PDF

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Publication number
EP1155851B1
EP1155851B1 EP01111604A EP01111604A EP1155851B1 EP 1155851 B1 EP1155851 B1 EP 1155851B1 EP 01111604 A EP01111604 A EP 01111604A EP 01111604 A EP01111604 A EP 01111604A EP 1155851 B1 EP1155851 B1 EP 1155851B1
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EP
European Patent Office
Prior art keywords
maintenance
remote
remote diagnostic
station
equipment according
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EP01111604A
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German (de)
French (fr)
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EP1155851A1 (en
Inventor
Frank HÄNEL
Sven Schottke
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Koenig and Bauer AG
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Koenig and Bauer AG
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    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B41—PRINTING; LINING MACHINES; TYPEWRITERS; STAMPS
    • B41F—PRINTING MACHINES OR PRESSES
    • B41F33/00—Indicating, counting, warning, control or safety devices
    • B41F33/0009—Central control units

Definitions

  • EP 0 727 313 A1 discloses a printing machine having a plurality of building units, which is connected to a remote diagnosis and remote maintenance station in which a monitor is installed, the printing press being connected to the remote diagnosis and remote maintenance station via data links a control panel of the printing machine integrated or near the control panel arranged, a computer-comprehensive video and audio communication system is provided which is connected via video and / or audio channels with individual units of the printing press and the computer received from the printing machine video and / or audio data for the transmission over the data connections prepared and which the video and / or audio data on the monitor of the remote diagnosis and remote maintenance station can be displayed.
  • the disadvantage is the high cost of equipping each waiting printing machine with an AudioNideo system, the lack of flexibility and quality and the not practical operation.
  • the object of the invention is to provide an expandable remote diagnosis and maintenance device for improving the known from the prior art disadvantages with little effort for high quality standards.
  • the printing presses 1 shown in FIG. 1 are each connected to a control station 2. It is also possible to control the control stations of supplies to the printing press and / or the Beiwolfen, for example, a Farbabstimmtisch.
  • Each control station 2 contains a computer 3, a monitor 4, a converter 13 and a Abstimmtisch 5.
  • the control rooms 2 are connected to a printer network 6.
  • the printer network 6 and / or the control station 2 is equipped with a computer and a video / audio workstation 7 or the printer network is equipped with only one server.
  • FIG. 1 shows the printer network 6 with an integrated video / audio workstation 7.
  • the video / audio workstation 7 contains, in addition to the computer, a camera 8 and a speaking / listening device 9.
  • a remote diagnosis and maintenance station 10 Connected to the printer network 6 is a remote diagnosis and maintenance station 10, which station is designed as a remote maintenance gateway and is likewise equipped with a remote maintenance computer 16 and a video / audio workstation 7.
  • the trained remote maintenance gateway remote diagnosis and maintenance station 10 is connected via at least one ISDN -S 0 line 11 to a service station 12, which is located for example in the home of the printing press manufacturer.
  • the service station 12 is also connected to a computer and a speech and listening device.
  • the remote diagnosis and maintenance station 10 includes a maintenance device 17, a gateway 18, a video multimedia system 14 and a switching device 15.
  • the ISDN line 11 is designed as a multi-channel line, for example as an S 0 connection with two B channels, wherein the channels for signal transmission are separated and usable in parallel. For example, one channel can be used for maintenance and the other channel for audio / video transmission.
  • a remote maintenance of the printing press from the service station 12 is possible at the same time with the audio / video transmission. To increase the quality of the video transmission but also the two channels are connected in parallel.
  • the handling of the channels is realized by a DSS protocol and a switching device 15 (Fig.2). From the multimedia system 14 recordings of a not permanently installed digital camera can be processed. In particular, it is possible to cut parts of recorded video sequences outside of the video conference, to edit and save as a file in the format * • AVI, compress and then transfer in high quality to the service station 12.
  • the remote maintenance and videoconferencing system is operated from a common user interface to make handling easier.
  • the voltage applied to the remote diagnosis and maintenance station 10 ISDN line 11 is formed from at least one S 0 connection with two channels and supplies at least three house telephone connections MSN1-3.
  • the two channels and the three house telephone connections are routed to six switches 15.1-15.6 of the switching device 15, wherein the second home terminal MSN2 the connection multimedia system 14 (video conference), the first home terminal MSN1 the connection maintenance device 17 (remote maintenance of the remote diagnosis and maintenance station 10) and the third home terminal MSN3 the port gateway 18 (remote control console) is assigned.
  • the first change-over switch 15. in the event that it is switched on (state 1), connects the home appliance connection MSN2 to the service device 17 connection, i. remote maintenance of the remote diagnosis and maintenance station 10 is possible.
  • the second switch 15.2 in the event that it is switched on (state 1), connects the home appliance connection MSN3 to the gateway 18, i. It is the remote maintenance of the control panels 2 including printing machine possible.
  • the third switch 15.3 connects in the event that it is turned on (state 1), the home appliance port 2 with the connection maintenance device 17 and the port gateway 18 so that the remote maintenance of the control rooms 2 and the remote diagnosis and maintenance station 10 is possible.
  • the fourth switch 15.4 is a savings switch A 19 and a savings switch downstream of 20, whose outputs are routed to the multimedia system 14.
  • the economy switch A 19 is the input side via the fourth switch 15.4 and the fifth switch 15.5 connected to the domestic appliance port MSN1, via the fourth switch 15.4 with the home appliance port MSN3 and the sixth switch 15.6 with the home appliance port MSN1.
  • the economy switch off 20 is the input side via the fourth switch 15.4 and the fifth switch 15.5 connected to the home appliance port MSN 1.
  • the gateway 18 of the remote diagnosis and maintenance station 10 is connected to the printer network 6 and thus to the control stations 2 of the printing machine 1.
  • a converter 13 is integrated, which converts the TCP / IP or Netbios protocol used for the transmission into common operating systems present on the printing machine, it is possible that it is possible to communicate with control stations that have different operating systems, for example OS / 2 ; WIN NT; WIN 95/98; WIN 3.11; DOS, own.
  • the data transmission between the service station and the remote diagnosis and remote maintenance station 10 can also take place via a UMTS connection 11.
  • the switches 15.1 to 15.6 in contrast to the transmission by means of ISDN S 0 line , in which a function-bound channel bundling via a switching device with several assigned MSN numbers, taking advantage of the available for the transmission maximum bandwidth of, for example, 2 Mbit / s realize a dynamic bandwidth allocation depending on the momentarily to be transmitted data volume (Figure 3).

Abstract

The device consists of at least one ISDN-S0 connection to a service station (12). At least one of the ISDN lines connected to the service station is fed to a printing network (6) connected to the control stations (2) of the printing machines (1) or auxiliary devices via a remote diagnosis and maintenance station (10) acting as a remote maintenance gateway.

Description

Durch die EP 0 727 313 A1 ist eine Druckmaschine mit mehreren Baueinheiten bekannt, die in Verbindung mit einer Ferndiagnose- und Fernwartungsstation, in der ein Monitor installiert ist, steht, wobei die Druckmaschine über Datenverbindungen mit der Ferndiagnose- und Fernwartungsstation verbunden ist, ein in einem Steuerpult der Druckmaschine integriertes oder in der Nähe des Steuerpultes angeordnetes, einen Rechner umfassendes Video- und Audiokommunikationssystem vorgesehen ist, das über Video- und/oder Audiokanäle mit einzelnen Baueinheiten der Druckmaschine verbunden ist und der Rechner die von der Druckmaschine empfangenen Video- und/oder Audiodaten für die Übertragung über die Datenverbindungen aufbereitet und welches die Video- und/oder Audiodaten an dem Monitor der Ferndiagnose- und Fernwartungsstation anzeigbar sind.EP 0 727 313 A1 discloses a printing machine having a plurality of building units, which is connected to a remote diagnosis and remote maintenance station in which a monitor is installed, the printing press being connected to the remote diagnosis and remote maintenance station via data links a control panel of the printing machine integrated or near the control panel arranged, a computer-comprehensive video and audio communication system is provided which is connected via video and / or audio channels with individual units of the printing press and the computer received from the printing machine video and / or audio data for the transmission over the data connections prepared and which the video and / or audio data on the monitor of the remote diagnosis and remote maintenance station can be displayed.

Nachteilig ist der hohe Aufwand für die Ausstattung jeder fernzuwartenden Druckmaschine mit einem AudioNideosystem, die mangelnde Flexibilität und Qualität sowie die nicht praxisgerechte Bedienung.The disadvantage is the high cost of equipping each waiting printing machine with an AudioNideo system, the lack of flexibility and quality and the not practical operation.

Aufgabe der Erfindung ist die Schaffung einer erweiterungsfähigen Ferndiagnose- und -wartungseinrichtung zur Verbesserung der aus dem Stand der Technik bekannten Nachteile mit geringem Aufwand für hohe Qualitätsansprüche.The object of the invention is to provide an expandable remote diagnosis and maintenance device for improving the known from the prior art disadvantages with little effort for high quality standards.

Erfindungsgemäß wird die Aufgabe durch den Gegenstand des ersten Patentanspruchs gelöst, zweckmäßige Ausgestaltungen sind in den Unteransprüchen offenbart.According to the invention the object is achieved by the subject matter of the first claim, expedient embodiments are disclosed in the subclaims.

Die erfinderische Lösung wird nachfolgend an einem Ausführungsbeispiel näher erläutert. Die Zeichnung zeigt in

  • Fig. 1 Ferndiagnose- und -wartungseinrichtung
  • Fig. 2 Umschalteinrichtung
The inventive solution is explained below using an exemplary embodiment. The drawing shows in
  • Fig. 1 remote diagnosis and maintenance device
  • Fig. 2 switching device

Die in Fig. 1 dargestellten Druckmaschinen 1 sind jeweils mit einem Leitstand 2 verbunden. Es ist auch möglich, die Leitstände von Beistellungen zur Druckmaschine und/oder die Beistellungen, beispielsweise einen Farbabstimmtisch anzusteuern.The printing presses 1 shown in FIG. 1 are each connected to a control station 2. It is also possible to control the control stations of supplies to the printing press and / or the Beistellungen, for example, a Farbabstimmtisch.

Jeder Leitstand 2 enthält einen Rechner 3, einen Monitor 4, einen Umsetzer 13 und einen Abstimmtisch 5. Die Leitstände 2 sind mit einem Druckereinetzwerk 6 verbunden. Das Druckereinetzwerk 6 und/oder der Leitstand 2 ist mit einem Rechner und einem Video/Audio-Arbeitsplatz 7 oder das Druckereinetzwerk ist nur mit einem Server ausgestattet.
In der Fig. 1 ist das Druckereinetzwerk 6 mit einem integrierten Video/Audio-Arbeitsplatz 7 dargestellt. Der Video/Audio-Arbeitsplatz 7 enthält neben dem Rechner eine Kamera 8 sowie eine Sprech-/Höreinrichtung 9.
Mit dem Druckereinetzwerk 6 ist eine Ferndiagnose- und -wartungsstation 10 verbunden, wobei diese Station als Fernwartungsgateway ausgebildet ist und ebenfalls mit einem Fernwartungsrechner 16 und einem Video/ Audio-Arbeitsplatz 7 ausgestattet ist. Vorzugsweise ist nur die Ferndiagnose- und -wartungsstation 10 mit einem Audio/Video-Arbeitsplatz 7 ausgestattet.
Die als Fernwartungsgateway ausgebildete Ferndiagnose- und -wartungsstation 10 ist über mindestens eine ISDN -S0-Leitung 11 mit einer Servicestation 12, die sich beispielsweise im Hause des Druckmaschinenherstellers befindet, verbunden. Die Servicestation 12 ist ebenfalls mit einem Rechner sowie einer Sprech- und Höreinrichtung verbunden.
Die Ferndiagnose- und -wartungsstation 10 enthält neben dem Fernwartungsrechner 16 eine Wartungseinrichtung 17, ein Gateway 18, ein Video-Multimediasystem 14 sowie eine Umschalteinrichtung 15.
Die ISDN-Leitung 11 ist als Mehrkanalleitung beispielsweise als ein S0 -Anschluss mit zwei B-Kanälen ausgebildet, wobei die Kanäle zur Signalübertragung getrennt und parallel geschaltet nutzbar sind. Beispielsweise kann ein Kanal für die Wartung und der andere Kanal für die Audio/Video-Übertragung genutzt werden. Damit ist zeitgleich mit der Audio/Video-Übertragung eine Fernwartung der Druckmaschine von der Servicestation 12 aus möglich. Zur Erhöhung der Qualität der Videoübertragung sind aber auch die zwei Kanäle parallel schaltbar.Each control station 2 contains a computer 3, a monitor 4, a converter 13 and a Abstimmtisch 5. The control rooms 2 are connected to a printer network 6. The printer network 6 and / or the control station 2 is equipped with a computer and a video / audio workstation 7 or the printer network is equipped with only one server.
FIG. 1 shows the printer network 6 with an integrated video / audio workstation 7. The video / audio workstation 7 contains, in addition to the computer, a camera 8 and a speaking / listening device 9.
Connected to the printer network 6 is a remote diagnosis and maintenance station 10, which station is designed as a remote maintenance gateway and is likewise equipped with a remote maintenance computer 16 and a video / audio workstation 7. Preferably, only the remote diagnostic and maintenance station 10 is equipped with an audio / video workstation 7.
The trained remote maintenance gateway remote diagnosis and maintenance station 10 is connected via at least one ISDN -S 0 line 11 to a service station 12, which is located for example in the home of the printing press manufacturer. The service station 12 is also connected to a computer and a speech and listening device.
In addition to the remote maintenance computer 16, the remote diagnosis and maintenance station 10 includes a maintenance device 17, a gateway 18, a video multimedia system 14 and a switching device 15.
The ISDN line 11 is designed as a multi-channel line, for example as an S 0 connection with two B channels, wherein the channels for signal transmission are separated and usable in parallel. For example, one channel can be used for maintenance and the other channel for audio / video transmission. Thus, a remote maintenance of the printing press from the service station 12 is possible at the same time with the audio / video transmission. To increase the quality of the video transmission but also the two channels are connected in parallel.

Das Handling der Kanäle wird durch ein DSS-Protokoll und eine Umschalteinrichtung 15 realisiert (Fig.2).
Von dem Multimediasystem 14 sind Aufnahmen einer nicht fest installierten Digitalkamera verarbeitbar. Insbesondere ist es möglich, Teile von aufgenommenen Videosequenzen außerhalb der Videokonferenz zu schneiden, zu bearbeiten und als Datei im Format *•AVI abzuspeichern, zu komprimieren und dann in hoher Qualität an die Servicestation 12 zu übertragen.The handling of the channels is realized by a DSS protocol and a switching device 15 (Fig.2).
From the multimedia system 14 recordings of a not permanently installed digital camera can be processed. In particular, it is possible to cut parts of recorded video sequences outside of the video conference, to edit and save as a file in the format * • AVI, compress and then transfer in high quality to the service station 12.

Die Bedienung des Fernwartungs- und Videokonferenzsystems erfolgt zur Bedienerleichterung von einer gemeinsamen Bedienoberfläche aus.
Die an der Ferndiagnose- und -wartungsstation 10 anliegende ISDN-Leitung 11 bildet sich aus mindestens einem S0-Anschluss mit je zwei Kanälen und versorgt mindestens drei Hausapparatanschlüsse MSN1-3. Die zwei Kanäle und die drei Hausapparatanschlüsse sind auf sechs Umschalter 15.1-15.6 der Umschalteinrichtung 15 geführt, wobei dem zweiten Hausapparatanschluss MSN2 der Anschluss Multimediasystem 14 (Videokonferenz), dem ersten Hausapparatanschluss MSN1 der Anschluss Wartungseinrichtung 17 (Fernwartung der Ferndiagnose- und -wartungsstation 10) und dem dritten Hausapparatanschluss MSN3 der Anschluss Gateway 18 (Fernwartung Leitstand) zugeordnet ist.The remote maintenance and videoconferencing system is operated from a common user interface to make handling easier.
The voltage applied to the remote diagnosis and maintenance station 10 ISDN line 11 is formed from at least one S 0 connection with two channels and supplies at least three house telephone connections MSN1-3. The two channels and the three house telephone connections are routed to six switches 15.1-15.6 of the switching device 15, wherein the second home terminal MSN2 the connection multimedia system 14 (video conference), the first home terminal MSN1 the connection maintenance device 17 (remote maintenance of the remote diagnosis and maintenance station 10) and the third home terminal MSN3 the port gateway 18 (remote control console) is assigned.

Der erste Umschalter 15.1 verbindet für den Fall, dass er eingeschaltet ist (Zustand 1), den Hausapparatanschluss MSN2 mit dem Anschluss Wartungseinrichtung 17, d.h. es ist eine Fernwartung der Ferndiagnose- und -wartungsstation 10 möglich.The first change-over switch 15.1, in the event that it is switched on (state 1), connects the home appliance connection MSN2 to the service device 17 connection, i. remote maintenance of the remote diagnosis and maintenance station 10 is possible.

Der zweite Umschalter 15.2 verbindet für den Fall, dass er eingeschaltet ist (Zustand 1), den Hausapparatanschluss MSN3 mit dem Gateway 18, d.h. es ist die Fernwartung der Leitstände 2 einschließlich Druckmaschine möglich.The second switch 15.2, in the event that it is switched on (state 1), connects the home appliance connection MSN3 to the gateway 18, i. It is the remote maintenance of the control panels 2 including printing machine possible.

Der dritte Umschalter 15.3 verbindet für den Fall, dass er eingeschaltet ist (Zustand 1), den Hausapparatanschluss 2 mit dem Anschluss Wartungseinrichtung 17 und dem Anschluss Gateway 18, damit ist die Fernwartung der Leitstände 2 und der Ferndiagnose- und -wartungsstation 10 möglich.The third switch 15.3 connects in the event that it is turned on (state 1), the home appliance port 2 with the connection maintenance device 17 and the port gateway 18 so that the remote maintenance of the control rooms 2 and the remote diagnosis and maintenance station 10 is possible.

Dem vierten Umschalter 15.4 ist ein Sparschalter Ein 19 und ein Sparschalter Aus 20 nachgeordnet, dessen Ausgänge auf das Multimediasystem 14 geführt sind. Der Sparschalter Ein 19 ist eingangsseitig über den vierten Umschalter 15.4 und den fünften Umschalter 15.5 mit dem Hausapparatanschluss MSN1, über den vierten Umschalter 15.4 mit dem Hausapparatanschluss MSN3 sowie über den sechsten Umschalter 15.6 mit dem Hausapparatanschluss MSN1 verbunden. Der Sparschalter Aus 20 ist eingangsseitig über den vierten Umschalter 15.4 und den fünften Umschalter 15.5 mit dem Hausapparatanschluss MSN 1 verbunden.The fourth switch 15.4 is a savings switch A 19 and a savings switch downstream of 20, whose outputs are routed to the multimedia system 14. The economy switch A 19 is the input side via the fourth switch 15.4 and the fifth switch 15.5 connected to the domestic appliance port MSN1, via the fourth switch 15.4 with the home appliance port MSN3 and the sixth switch 15.6 with the home appliance port MSN1. The economy switch off 20 is the input side via the fourth switch 15.4 and the fifth switch 15.5 connected to the home appliance port MSN 1.

Der sechste Umschalter 15.6 verbindet für den Fall, dass er eingeschaltet ist, den Hausapparatanschluss MSN2 mit dem Anschluss Wartungseinrichtung 17.
Das Gateway 18 der Ferndiagnose- und -wartungsstation 10 ist mit dem Druckereinetzwerk 6 und damit mit den Leitständen 2 der Druckmaschine 1 verbunden.The sixth change-over switch 15.6, in the event that it is switched on, connects the domestic appliance connection MSN2 to the service device 17 connection.
The gateway 18 of the remote diagnosis and maintenance station 10 is connected to the printer network 6 and thus to the control stations 2 of the printing machine 1.

Im Leitstand ist ein Umsetzer 13 integriert, der das für die Übertragung verwendete TCP/IP oder Netbios-Protokoll in gängige an der Druckmaschine vorhandene Betriebssysteme umsetzt, dabei ist es möglich, dass mit Leitständen kommuniziert werden kann, die unterschiedliche Betriebssysteme, beispielsweise OS/2; WIN NT; WIN 95/98; WIN 3.11; DOS, besitzen.In the control room, a converter 13 is integrated, which converts the TCP / IP or Netbios protocol used for the transmission into common operating systems present on the printing machine, it is possible that it is possible to communicate with control stations that have different operating systems, for example OS / 2 ; WIN NT; WIN 95/98; WIN 3.11; DOS, own.

Alternativ zur ISDN-S0-Leitung 11 kann die Datenübertragung zwischen Servicestation und Ferndiagnose- und Fernwartungsstation 10 auch über eine UMTS-Verbindung 11 erfolgen. Hierbei können die Umschalter 15.1 bis 15.6 im Gegensatz zur Übertragung mittels ISDN-S0 -Leitung, bei der eine funktionsgebundene Kanalbündelung über eine Umschalteinrichtung mit mehreren zugewiesenen MSN-Nummern erfolgt, unter Ausnutzung der für die Übertragung zur Verfügung stehenden maximalen Bandbreite von beispielsweise 2 Mbit/s eine dynamische Bandbreitenaufteilung in Abhängigkeit vom momentan zu übertragenden Datenvolumen realisieren (Fig.3).As an alternative to the ISDN S 0 line 11, the data transmission between the service station and the remote diagnosis and remote maintenance station 10 can also take place via a UMTS connection 11. In this case, the switches 15.1 to 15.6, in contrast to the transmission by means of ISDN S 0 line , in which a function-bound channel bundling via a switching device with several assigned MSN numbers, taking advantage of the available for the transmission maximum bandwidth of, for example, 2 Mbit / s realize a dynamic bandwidth allocation depending on the momentarily to be transmitted data volume (Figure 3).

Mit der Ferndiagnose- und -wartungsstation 10 ist die Realisierung folgender Funktionen möglich:

  • Videokonferenz,
  • Videoerstellung- und -bearbeitung,
  • Fernwartung,
  • Start der Videokonferenz und der Fernwartung aus einer gemeinsamen Bedienoberfläche heraus,
  • Videokonferenz zeitgleich mit Fernwartung,
  • Protokollierung ein- und ausgehender Fernwartungen und Videokonferenzen,
  • Netzwerkübersicht zur Anzeige der in der Druckerei vorhandenen Druckmaschinen,
  • Servicemode zur Anpassung des Systems an das druckereispezifische Betriebssystem.
  • Bei Einsatz der Servicestation 12 und der Ferndiagnose und -wartungsstation 10 und bei Verbindung der einzelnen Leitstände über ein druckereiinternes Netzwerk 7 (Ethernet) ist es möglich, alle Druckmaschinen und auch die Ferndiagnose- und -wartungsstation über eine gemeinsame externe Verbindung fernzuwarten.
With the remote diagnosis and maintenance station 10, the following functions are possible:
  • Video conference,
  • Video creation and editing,
  • Remote maintenance,
  • Start of video conference and remote maintenance from a common user interface,
  • Videoconference at the same time as remote maintenance,
  • Logging inbound and outbound remote maintenance and video conferencing,
  • Network overview for displaying printing presses available in the printing press,
  • Service mode for adapting the system to the printer-specific operating system.
  • When using the service station 12 and the remote diagnosis and maintenance station 10 and when connecting the individual control stations via an internal printer network 7 (Ethernet), it is possible to remotely control all printing machines and also the remote diagnosis and maintenance station via a common external connection.

BezugszeichenaufstellungREFERENCE NUMBERS

11
Druckmaschinepress
22
Leitstandcontrol station
33
Rechnercomputer
44
Monitormonitor
55
AbstimmtischAbstimmtisch
66
Druckerei-NetzwerkDruckerei network
77
Video/Audio-ArbeitsplatzVideo / audio workstation
88th
Kameracamera
99
Sprech- und HöreinrichtungSpeech and listening equipment
1010
Ferndiagnose- und -wartungsstationRemote Diagnosis and Maintenance Station
1111
ISDN-Leitung, UMTS-VerbindungISDN line, UMTS connection
1212
Servicestationservice station
1313
Umsetzerconverter
1414
MulitmediasystemMulitmediasystem
1515
Umschalteinrichtungswitchover
1616
FernwartungsrechnerRemote maintenance computer
1717
Wartungseinrichtungmaintenance facility
1818
Gatewaygateway
1919
Sparschalter EinEconomy switch on
2020
Sparschalter AusEconomy switch off

Claims (8)

  1. Remote diagnostic and maintenance equipment for printing machines, which each have a control station (2), wherein the remote diagnostic and maintenance equipment comprises a remote diagnostic and maintenance station (10) with a remote maintenance computer (16) and a video/audio work position (7) connectible by way of an external connection with a service station (12), wherein the external connection can be an ISDN line (11), characterised in that
    - the external connection also includes a UMTS connection (11),
    - the remote diagnostic and maintenance station (10) comprises a changeover device (15) for connecting the service station (12) with the remote maintenance computer (16), a maintenance device (17) and/or a gateway (18),
    - the gateway (18) is connected by way of a printer network (6) with the control stations (2) of the printing machines (1) or peripherals, and
    - for individual or common remote diagnosis and maintenance of the printing machines or peripherals via the external connection at least one of the ISDN lines (11), which is connected with the service station (12), or the UMTS connection (11) is led to the printer network (6) with interposition of the remote diagnostic and maintenance station (10) functioning as a remote maintenance gateway.
  2. Remote diagnostic and maintenance equipment according to claim 1, characterised in that an audio/video work position (7) with a camera (8) and a speech and listening device (9) is integrated in the printer network (6).
  3. Remote diagnostic and maintenance equipment according to claim 1, characterised in that a video multimedia system (14) is associated with the remote diagnostic and maintenance station (10).
  4. Remote diagnostic and maintenance equipment according to claim 1, characterised in that the ISDN line (11) is constructed as at least one multi-channel line, which has an ISDN-S0 terminal, with a DSS-1 protocol channel handling.
  5. Remote diagnostic and maintenance equipment according to claim 1, characterised in that for transmission, with correct quality, of digital camera sequences the same are stored and compressed in the format *•AVI as a data file and the created data file is transmitted.
  6. Remote diagnostic and maintenance equipment according to claim 1, characterised in that the remote diagnostic and maintenance equipment is equipped with a common control panel for the functions of video-conference and remote maintenance.
  7. Remote diagnostic and maintenance equipment according to claim 1, characterised in that a converter for conversion of TCP/IP or Netbios into several current operating systems is installed in the control station (2).
  8. Remote diagnostic and maintenance equipment according to claim 4, characterised in that for increase in the data transmission rate the multi-channel line can be switched over from separate channels to channels connected in parallel.
EP01111604A 2000-05-17 2001-05-12 Remote diagnostic- and maintenance device Expired - Lifetime EP1155851B1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10025518 2000-05-17
DE10025518A DE10025518A1 (en) 2000-05-17 2000-05-17 Remote diagnosis and maintenance facility

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Publication Number Publication Date
EP1155851A1 EP1155851A1 (en) 2001-11-21
EP1155851B1 true EP1155851B1 (en) 2007-01-31

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AT (1) ATE353050T1 (en)
DE (2) DE10025518A1 (en)

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10318541A1 (en) * 2003-04-24 2004-11-11 Koenig & Bauer Ag Measurement, documentation and monitoring of electrical parameters relating to a print machine by use of a multi-function monitoring module integrated in the machine control unit
DE102004023094B4 (en) * 2004-05-05 2018-01-04 Koenig & Bauer Ag Remote maintenance device for printing machines
EP1594339A1 (en) * 2004-05-05 2005-11-09 Siemens Aktiengesellschaft Remote maintenance of machines via a speech, video and data connection

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE19505692A1 (en) * 1995-02-20 1996-08-22 Roland Man Druckmasch Printing press

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DE10025518A1 (en) 2001-11-22
ATE353050T1 (en) 2007-02-15
DE50111988D1 (en) 2007-03-22
EP1155851A1 (en) 2001-11-21

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