EP0833489A3 - Signalüberwachungsgerät - Google Patents

Signalüberwachungsgerät Download PDF

Info

Publication number
EP0833489A3
EP0833489A3 EP97306788A EP97306788A EP0833489A3 EP 0833489 A3 EP0833489 A3 EP 0833489A3 EP 97306788 A EP97306788 A EP 97306788A EP 97306788 A EP97306788 A EP 97306788A EP 0833489 A3 EP0833489 A3 EP 0833489A3
Authority
EP
European Patent Office
Prior art keywords
monitoring apparatus
signal monitoring
analysing
occurrence
identifying
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
EP97306788A
Other languages
English (en)
French (fr)
Other versions
EP0833489A2 (de
EP0833489B1 (de
Inventor
Roger Louis Keenan
Christopher Douglas Dr. Blair
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Eyretel Ltd
Original Assignee
Eyretel Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=10800525&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=EP0833489(A3) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Eyretel Ltd filed Critical Eyretel Ltd
Publication of EP0833489A2 publication Critical patent/EP0833489A2/de
Publication of EP0833489A3 publication Critical patent/EP0833489A3/de
Application granted granted Critical
Publication of EP0833489B1 publication Critical patent/EP0833489B1/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G10L17/26—Recognition of special voice characteristics, e.g. for use in lie detectors; Recognition of animal voices
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2272—Subscriber line supervision circuits, e.g. call detection circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computational Linguistics (AREA)
  • Telephonic Communication Services (AREA)
  • Monitoring And Testing Of Exchanges (AREA)
  • Alarm Systems (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)
  • Monitoring And Testing Of Transmission In General (AREA)
  • Apparatus For Radiation Diagnosis (AREA)
  • Analysing Materials By The Use Of Radiation (AREA)
  • Measurement Of Radiation (AREA)
  • Closed-Circuit Television Systems (AREA)
EP97306788A 1996-09-26 1997-09-02 Signalüberwachungsgerät Expired - Lifetime EP0833489B1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GBGB9620082.9A GB9620082D0 (en) 1996-09-26 1996-09-26 Signal monitoring apparatus
GB9620082 1996-09-26

Publications (3)

Publication Number Publication Date
EP0833489A2 EP0833489A2 (de) 1998-04-01
EP0833489A3 true EP0833489A3 (de) 1998-09-16
EP0833489B1 EP0833489B1 (de) 2002-05-15

Family

ID=10800525

Family Applications (1)

Application Number Title Priority Date Filing Date
EP97306788A Expired - Lifetime EP0833489B1 (de) 1996-09-26 1997-09-02 Signalüberwachungsgerät

Country Status (6)

Country Link
US (9) US6404857B1 (de)
EP (1) EP0833489B1 (de)
AT (1) ATE217741T1 (de)
CA (1) CA2215481A1 (de)
DE (1) DE69712583T2 (de)
GB (1) GB9620082D0 (de)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
USRE41534E1 (en) 1996-09-26 2010-08-17 Verint Americas Inc. Utilizing spare processing capacity to analyze a call center interaction

Families Citing this family (284)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6404746B1 (en) * 1999-07-13 2002-06-11 Intervoice Limited Partnership System and method for packet network media redirection
US6600821B1 (en) * 1999-10-26 2003-07-29 Rockwell Electronic Commerce Corp. System and method for automatically detecting problematic calls
US7574000B2 (en) * 2000-01-13 2009-08-11 Verint Americas Inc. System and method for analysing communications streams
GB0000735D0 (en) 2000-01-13 2000-03-08 Eyretel Ltd System and method for analysing communication streams
US6574332B1 (en) * 2000-01-24 2003-06-03 Rockwell Electronic Commerce Technologies Llc Automatic call distribution system agent log-on with pseudo-port
US6603854B1 (en) * 2000-02-25 2003-08-05 Teltronics, Inc. System and method for evaluating agents in call center
US7321298B2 (en) 2000-02-25 2008-01-22 Harris Corporation Skills based routing method and system for call center
US7325190B1 (en) 2000-10-02 2008-01-29 Boehmer Tiffany D Interface system and method of building rules and constraints for a resource scheduling system
GB0103381D0 (en) * 2001-02-12 2001-03-28 Eyretel Ltd Packet data recording method and system
US8015042B2 (en) * 2001-04-02 2011-09-06 Verint Americas Inc. Methods for long-range contact center staff planning utilizing discrete event simulation
US6952732B2 (en) 2001-04-30 2005-10-04 Blue Pumpkin Software, Inc. Method and apparatus for multi-contact scheduling
US6959405B2 (en) * 2001-04-18 2005-10-25 Blue Pumpkin Software, Inc. Method and system for concurrent error identification in resource scheduling
US8000269B1 (en) 2001-07-13 2011-08-16 Securus Technologies, Inc. Call processing with voice over internet protocol transmission
US7899167B1 (en) 2003-08-15 2011-03-01 Securus Technologies, Inc. Centralized call processing
US7953219B2 (en) * 2001-07-19 2011-05-31 Nice Systems, Ltd. Method apparatus and system for capturing and analyzing interaction based content
US7728870B2 (en) 2001-09-06 2010-06-01 Nice Systems Ltd Advanced quality management and recording solutions for walk-in environments
EP1423967A2 (de) * 2001-09-06 2004-06-02 Nice Systems Ltd. Aufzeichnung von wechselwirkungen zwischen einem verkäufer und einem kunden
AU2002337592A1 (en) * 2001-09-24 2003-04-07 Nice Systems Ltd. System and method for the automatic control of video frame rate
US20030197060A1 (en) * 2001-12-06 2003-10-23 Vince Coyner Consumer-focused gallon-based prepaid gasoline card, system and method for a car drivers
US7443970B2 (en) * 2001-12-17 2008-10-28 International Business Machines Corporation Logging calls according to call context
US7882212B1 (en) 2002-01-28 2011-02-01 Verint Systems Inc. Methods and devices for archiving recorded interactions and retrieving stored recorded interactions
US7149788B1 (en) 2002-01-28 2006-12-12 Witness Systems, Inc. Method and system for providing access to captured multimedia data from a multimedia player
US7219138B2 (en) * 2002-01-31 2007-05-15 Witness Systems, Inc. Method, apparatus, and system for capturing data exchanged between a server and a user
US7424715B1 (en) * 2002-01-28 2008-09-09 Verint Americas Inc. Method and system for presenting events associated with recorded data exchanged between a server and a user
US9008300B2 (en) 2002-01-28 2015-04-14 Verint Americas Inc Complex recording trigger
US20030145140A1 (en) * 2002-01-31 2003-07-31 Christopher Straut Method, apparatus, and system for processing data captured during exchanges between a server and a user
AU2002361483A1 (en) * 2002-02-06 2003-09-02 Nice Systems Ltd. System and method for video content analysis-based detection, surveillance and alarm management
US20050128304A1 (en) * 2002-02-06 2005-06-16 Manasseh Frederick M. System and method for traveler interactions management
US7436887B2 (en) 2002-02-06 2008-10-14 Playtex Products, Inc. Method and apparatus for video frame sequence-based object tracking
AU2003209654A1 (en) 2002-03-07 2003-09-16 Nice Systems Ltd. Method and apparatus for internal and external monitoring of a transportation vehicle
GB0208711D0 (en) * 2002-04-16 2002-05-29 Neural Technologies Ltd A hierarchical system for analysing data streams
US9020114B2 (en) 2002-04-29 2015-04-28 Securus Technologies, Inc. Systems and methods for detecting a call anomaly using biometric identification
US9026468B2 (en) 2002-04-29 2015-05-05 Securus Technologies, Inc. System and method for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility
US7860222B1 (en) 2003-11-24 2010-12-28 Securus Technologies, Inc. Systems and methods for acquiring, accessing, and analyzing investigative information
US7916845B2 (en) 2006-04-13 2011-03-29 Securus Technologies, Inc. Unauthorized call activity detection and prevention systems and methods for a Voice over Internet Protocol environment
US7076031B1 (en) * 2002-05-03 2006-07-11 James Russell Bress System and method for telephone signal collection and analysis
US7415605B2 (en) * 2002-05-21 2008-08-19 Bio-Key International, Inc. Biometric identification network security
GB0219493D0 (en) 2002-08-21 2002-10-02 Eyretel Plc Method and system for communications monitoring
US7646927B2 (en) * 2002-09-19 2010-01-12 Ricoh Company, Ltd. Image processing and display scheme for rendering an image at high speed
US7151826B2 (en) * 2002-09-27 2006-12-19 Rockwell Electronics Commerce Technologies L.L.C. Third party coaching for agents in a communication system
US7716311B2 (en) * 2002-09-30 2010-05-11 Avaya Inc. Method and apparatus for monitoring of switch resources using resource group definitions
WO2004036544A2 (en) * 2002-10-18 2004-04-29 Ser Solutions, Inc. Methods and apparatus for audio data analysis and data mining using speech recognition
US8055503B2 (en) 2002-10-18 2011-11-08 Siemens Enterprise Communications, Inc. Methods and apparatus for audio data analysis and data mining using speech recognition
US7184540B2 (en) * 2002-11-26 2007-02-27 Rockwell Electronic Commerce Technologies, Llc Personality based matching of callers to agents in a communication system
US7861088B1 (en) * 2002-12-10 2010-12-28 Verizon Laboratories Inc. Method and system for verifiably recording voice communications
US7979698B2 (en) * 2003-02-19 2011-07-12 Hewlett-Packard Development Company, L.P. Apparatus and method for proving authenticity with personal characteristics
AU2003219502A1 (en) 2003-04-09 2004-11-01 Nice Systems Ltd. Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions
US7487094B1 (en) 2003-06-20 2009-02-03 Utopy, Inc. System and method of call classification with context modeling based on composite words
US20050010411A1 (en) * 2003-07-09 2005-01-13 Luca Rigazio Speech data mining for call center management
US8234395B2 (en) 2003-07-28 2012-07-31 Sonos, Inc. System and method for synchronizing operations among a plurality of independently clocked digital data processing devices
US10613817B2 (en) 2003-07-28 2020-04-07 Sonos, Inc. Method and apparatus for displaying a list of tracks scheduled for playback by a synchrony group
US11106425B2 (en) 2003-07-28 2021-08-31 Sonos, Inc. Synchronizing operations among a plurality of independently clocked digital data processing devices
US11650784B2 (en) 2003-07-28 2023-05-16 Sonos, Inc. Adjusting volume levels
US11106424B2 (en) 2003-07-28 2021-08-31 Sonos, Inc. Synchronizing operations among a plurality of independently clocked digital data processing devices
US11294618B2 (en) 2003-07-28 2022-04-05 Sonos, Inc. Media player system
US8086752B2 (en) * 2006-11-22 2011-12-27 Sonos, Inc. Systems and methods for synchronizing operations among a plurality of independently clocked digital data processing devices that independently source digital data
US8290603B1 (en) 2004-06-05 2012-10-16 Sonos, Inc. User interfaces for controlling and manipulating groupings in a multi-zone media system
US7529357B1 (en) 2003-08-15 2009-05-05 Evercom Systems, Inc. Inmate management and call processing systems and methods
US7546173B2 (en) * 2003-08-18 2009-06-09 Nice Systems, Ltd. Apparatus and method for audio content analysis, marking and summing
AU2004267846B2 (en) 2003-08-22 2010-08-26 InContact Inc. System for and method of automated quality monitoring
WO2005046195A1 (en) * 2003-11-05 2005-05-19 Nice Systems Ltd. Apparatus and method for event-driven content analysis
US7551732B2 (en) * 2003-12-08 2009-06-23 Global Tel*Link Corporation Centralized voice over IP recording and retrieval method and apparatus
US20050157854A1 (en) * 2004-01-16 2005-07-21 Chi Wah Lo Telephone recording system
US20050204378A1 (en) * 2004-03-10 2005-09-15 Shay Gabay System and method for video content analysis-based detection, surveillance and alarm management
US9374607B2 (en) 2012-06-26 2016-06-21 Sonos, Inc. Media playback system with guest access
US9977561B2 (en) 2004-04-01 2018-05-22 Sonos, Inc. Systems, methods, apparatus, and articles of manufacture to provide guest access
US7086139B2 (en) * 2004-04-30 2006-08-08 Hitachi Global Storage Technologies Netherlands B.V. Methods of making magnetic write heads using electron beam lithography
US8868698B2 (en) 2004-06-05 2014-10-21 Sonos, Inc. Establishing a secure wireless network with minimum human intervention
US8326951B1 (en) 2004-06-05 2012-12-04 Sonos, Inc. Establishing a secure wireless network with minimum human intervention
US20050282563A1 (en) * 2004-06-17 2005-12-22 Ixi Mobile (R&D) Ltd. Message recognition and display system and method for a mobile communication device
US8204884B2 (en) * 2004-07-14 2012-06-19 Nice Systems Ltd. Method, apparatus and system for capturing and analyzing interaction based content
WO2006021943A1 (en) * 2004-08-09 2006-03-02 Nice Systems Ltd. Apparatus and method for multimedia content based
US7580837B2 (en) 2004-08-12 2009-08-25 At&T Intellectual Property I, L.P. System and method for targeted tuning module of a speech recognition system
US8724891B2 (en) * 2004-08-31 2014-05-13 Ramot At Tel-Aviv University Ltd. Apparatus and methods for the detection of abnormal motion in a video stream
US7496345B1 (en) 2004-09-30 2009-02-24 Evercom Systems, Inc. Systems and methods for processing calls directed to telephones having a portable interface
EP1650746A1 (de) * 2004-10-19 2006-04-26 France Telecom S.A. Verfahren und Computerprogramm zur Verwaltung von Sprachansage-Unterbrechungen einer Mensh-Maschine-Schnittstelle
EP1650745A1 (de) * 2004-10-19 2006-04-26 France Telecom S.A. Verfahren und Computerprogramm zur Verwaltung von Sprachansage-Unterbrechungen einer Mensch-Maschine-Schnittstelle
US20060111912A1 (en) * 2004-11-19 2006-05-25 Christian Andrew D Audio analysis of voice communications over data networks to prevent unauthorized usage
US8078463B2 (en) * 2004-11-23 2011-12-13 Nice Systems, Ltd. Method and apparatus for speaker spotting
US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US8005675B2 (en) * 2005-03-17 2011-08-23 Nice Systems, Ltd. Apparatus and method for audio analysis
US20060217996A1 (en) 2005-03-23 2006-09-28 E2Interactive, Inc. D/B/A E2Interactive, Inc. Point-of-sale activation of media device account
US10019877B2 (en) * 2005-04-03 2018-07-10 Qognify Ltd. Apparatus and methods for the semi-automatic tracking and examining of an object or an event in a monitored site
US7636432B2 (en) * 2005-05-13 2009-12-22 At&T Intellectual Property I, L.P. System and method of determining call treatment of repeat calls
US8094790B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
US8094803B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
US7386105B2 (en) * 2005-05-27 2008-06-10 Nice Systems Ltd Method and apparatus for fraud detection
US9300790B2 (en) 2005-06-24 2016-03-29 Securus Technologies, Inc. Multi-party conversation analyzer and logger
CA2531552C (en) * 2005-08-08 2013-02-26 Bce Inc Method, system and apparatus for controlling a voice recorder
CA2531431C (en) * 2005-08-08 2013-06-04 Bce Inc Method, system and apparatus for communicating data associated with a user of a voice communication device
JP5124085B2 (ja) * 2005-08-24 2013-01-23 押尾産業株式会社 自立袋及びその製造方法
WO2007086042A2 (en) * 2006-01-25 2007-08-02 Nice Systems Ltd. Method and apparatus for segmentation of audio interactions
US9167000B2 (en) * 2006-02-14 2015-10-20 Ca, Inc. Dynamic threat event management system and method
US7853006B1 (en) 2006-02-22 2010-12-14 Verint Americas Inc. Systems and methods for scheduling call center agents using quality data and correlation-based discovery
US20070206767A1 (en) * 2006-02-22 2007-09-06 Witness Systems, Inc. System and method for integrated display of recorded interactions and call agent data
US8670552B2 (en) * 2006-02-22 2014-03-11 Verint Systems, Inc. System and method for integrated display of multiple types of call agent data
US8112298B2 (en) * 2006-02-22 2012-02-07 Verint Americas, Inc. Systems and methods for workforce optimization
US8112306B2 (en) * 2006-02-22 2012-02-07 Verint Americas, Inc. System and method for facilitating triggers and workflows in workforce optimization
US8108237B2 (en) * 2006-02-22 2012-01-31 Verint Americas, Inc. Systems for integrating contact center monitoring, training and scheduling
US8160233B2 (en) * 2006-02-22 2012-04-17 Verint Americas Inc. System and method for detecting and displaying business transactions
US8117064B2 (en) * 2006-02-22 2012-02-14 Verint Americas, Inc. Systems and methods for workforce optimization and analytics
US7864946B1 (en) 2006-02-22 2011-01-04 Verint Americas Inc. Systems and methods for scheduling call center agents using quality data and correlation-based discovery
US7734783B1 (en) 2006-03-21 2010-06-08 Verint Americas Inc. Systems and methods for determining allocations for distributed multi-site contact centers
US8126134B1 (en) 2006-03-30 2012-02-28 Verint Americas, Inc. Systems and methods for scheduling of outbound agents
US8130938B2 (en) 2006-03-31 2012-03-06 Verint Americas, Inc. Systems and methods for endpoint recording using recorders
US8000465B2 (en) * 2006-03-31 2011-08-16 Verint Americas, Inc. Systems and methods for endpoint recording using gateways
US7822018B2 (en) * 2006-03-31 2010-10-26 Verint Americas Inc. Duplicate media stream
US8442033B2 (en) * 2006-03-31 2013-05-14 Verint Americas, Inc. Distributed voice over internet protocol recording
US7672746B1 (en) 2006-03-31 2010-03-02 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US7826608B1 (en) 2006-03-31 2010-11-02 Verint Americas Inc. Systems and methods for calculating workforce staffing statistics
US8594313B2 (en) 2006-03-31 2013-11-26 Verint Systems, Inc. Systems and methods for endpoint recording using phones
US8254262B1 (en) 2006-03-31 2012-08-28 Verint Americas, Inc. Passive recording and load balancing
US7852994B1 (en) 2006-03-31 2010-12-14 Verint Americas Inc. Systems and methods for recording audio
US7680264B2 (en) * 2006-03-31 2010-03-16 Verint Americas Inc. Systems and methods for endpoint recording using a conference bridge
US7774854B1 (en) 2006-03-31 2010-08-10 Verint Americas Inc. Systems and methods for protecting information
US20070237525A1 (en) * 2006-03-31 2007-10-11 Witness Systems, Inc. Systems and methods for modular capturing various communication signals
US8204056B2 (en) * 2006-03-31 2012-06-19 Verint Americas, Inc. Systems and methods for endpoint recording using a media application server
US7792278B2 (en) 2006-03-31 2010-09-07 Verint Americas Inc. Integration of contact center surveys
US7995612B2 (en) * 2006-03-31 2011-08-09 Verint Americas, Inc. Systems and methods for capturing communication signals [32-bit or 128-bit addresses]
US7701972B1 (en) 2006-03-31 2010-04-20 Verint Americas Inc. Internet protocol analyzing
US20080008296A1 (en) * 2006-03-31 2008-01-10 Vernit Americas Inc. Data Capture in a Distributed Network
US8155275B1 (en) 2006-04-03 2012-04-10 Verint Americas, Inc. Systems and methods for managing alarms from recorders
US8331549B2 (en) * 2006-05-01 2012-12-11 Verint Americas Inc. System and method for integrated workforce and quality management
US8396732B1 (en) 2006-05-08 2013-03-12 Verint Americas Inc. System and method for integrated workforce and analytics
US7817795B2 (en) * 2006-05-10 2010-10-19 Verint Americas, Inc. Systems and methods for data synchronization in a customer center
US20070282807A1 (en) * 2006-05-10 2007-12-06 John Ringelman Systems and methods for contact center analysis
US20070297578A1 (en) * 2006-06-27 2007-12-27 Witness Systems, Inc. Hybrid recording of communications
US7660407B2 (en) 2006-06-27 2010-02-09 Verint Americas Inc. Systems and methods for scheduling contact center agents
US7660406B2 (en) * 2006-06-27 2010-02-09 Verint Americas Inc. Systems and methods for integrating outsourcers
US7660307B2 (en) * 2006-06-29 2010-02-09 Verint Americas Inc. Systems and methods for providing recording as a network service
US7903568B2 (en) 2006-06-29 2011-03-08 Verint Americas Inc. Systems and methods for providing recording as a network service
US8131578B2 (en) * 2006-06-30 2012-03-06 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US7853800B2 (en) 2006-06-30 2010-12-14 Verint Americas Inc. Systems and methods for a secure recording environment
US7848524B2 (en) * 2006-06-30 2010-12-07 Verint Americas Inc. Systems and methods for a secure recording environment
US20080052535A1 (en) * 2006-06-30 2008-02-28 Witness Systems, Inc. Systems and Methods for Recording Encrypted Interactions
US20080004945A1 (en) * 2006-06-30 2008-01-03 Joe Watson Automated scoring of interactions
US7769176B2 (en) 2006-06-30 2010-08-03 Verint Americas Inc. Systems and methods for a secure recording environment
US7953621B2 (en) 2006-06-30 2011-05-31 Verint Americas Inc. Systems and methods for displaying agent activity exceptions
US7966397B2 (en) 2006-06-30 2011-06-21 Verint Americas Inc. Distributive data capture
US7881471B2 (en) * 2006-06-30 2011-02-01 Verint Systems Inc. Systems and methods for recording an encrypted interaction
US8788080B1 (en) 2006-09-12 2014-07-22 Sonos, Inc. Multi-channel pairing in a media system
US9202509B2 (en) 2006-09-12 2015-12-01 Sonos, Inc. Controlling and grouping in a multi-zone media system
US8483853B1 (en) 2006-09-12 2013-07-09 Sonos, Inc. Controlling and manipulating groupings in a multi-zone media system
US8213316B1 (en) * 2006-09-14 2012-07-03 Avaya Inc. Method and apparatus for improving voice recording using an extended buffer
US7953750B1 (en) 2006-09-28 2011-05-31 Verint Americas, Inc. Systems and methods for storing and searching data in a customer center environment
US7930314B2 (en) * 2006-09-28 2011-04-19 Verint Americas Inc. Systems and methods for storing and searching data in a customer center environment
US7965828B2 (en) 2006-09-29 2011-06-21 Verint Americas Inc. Call control presence
US8068602B1 (en) 2006-09-29 2011-11-29 Verint Americas, Inc. Systems and methods for recording using virtual machines
US7752043B2 (en) 2006-09-29 2010-07-06 Verint Americas Inc. Multi-pass speech analytics
US7899178B2 (en) 2006-09-29 2011-03-01 Verint Americas Inc. Recording invocation of communication sessions
US7885813B2 (en) 2006-09-29 2011-02-08 Verint Systems Inc. Systems and methods for analyzing communication sessions
US7873156B1 (en) 2006-09-29 2011-01-18 Verint Americas Inc. Systems and methods for analyzing contact center interactions
US20080080685A1 (en) * 2006-09-29 2008-04-03 Witness Systems, Inc. Systems and Methods for Recording in a Contact Center Environment
US7899176B1 (en) 2006-09-29 2011-03-01 Verint Americas Inc. Systems and methods for discovering customer center information
US8645179B2 (en) * 2006-09-29 2014-02-04 Verint Americas Inc. Systems and methods of partial shift swapping
US7881216B2 (en) 2006-09-29 2011-02-01 Verint Systems Inc. Systems and methods for analyzing communication sessions using fragments
US7920482B2 (en) 2006-09-29 2011-04-05 Verint Americas Inc. Systems and methods for monitoring information corresponding to communication sessions
US8199886B2 (en) * 2006-09-29 2012-06-12 Verint Americas, Inc. Call control recording
US8837697B2 (en) * 2006-09-29 2014-09-16 Verint Americas Inc. Call control presence and recording
US8005676B2 (en) * 2006-09-29 2011-08-23 Verint Americas, Inc. Speech analysis using statistical learning
US20080082387A1 (en) * 2006-09-29 2008-04-03 Swati Tewari Systems and methods or partial shift swapping
US7991613B2 (en) 2006-09-29 2011-08-02 Verint Americas Inc. Analyzing audio components and generating text with integrated additional session information
US7613290B2 (en) * 2006-09-29 2009-11-03 Verint Americas Inc. Recording using proxy servers
US7570755B2 (en) 2006-09-29 2009-08-04 Verint Americas Inc. Routine communication sessions for recording
US8280011B2 (en) * 2006-12-08 2012-10-02 Verint Americas, Inc. Recording in a distributed environment
US8130925B2 (en) * 2006-12-08 2012-03-06 Verint Americas, Inc. Systems and methods for recording
US8130926B2 (en) * 2006-12-08 2012-03-06 Verint Americas, Inc. Systems and methods for recording data
US7945037B1 (en) 2006-11-22 2011-05-17 Securus Technologies, Inc. System and method for remote call forward detection using signaling
US20080137814A1 (en) * 2006-12-07 2008-06-12 Jamie Richard Williams Systems and Methods for Replaying Recorded Data
US20080162454A1 (en) * 2007-01-03 2008-07-03 Motorola, Inc. Method and apparatus for keyword-based media item transmission
US20080172359A1 (en) * 2007-01-11 2008-07-17 Motorola, Inc. Method and apparatus for providing contextual support to a monitored communication
US20080195395A1 (en) * 2007-02-08 2008-08-14 Jonghae Kim System and method for telephonic voice and speech authentication
US20080208579A1 (en) * 2007-02-27 2008-08-28 Verint Systems Ltd. Session recording and playback with selective information masking
US9247056B2 (en) * 2007-02-28 2016-01-26 International Business Machines Corporation Identifying contact center agents based upon biometric characteristics of an agent's speech
US20080244686A1 (en) * 2007-03-27 2008-10-02 Witness Systems, Inc. Systems and Methods for Enhancing Security of Files
US8023639B2 (en) 2007-03-30 2011-09-20 Mattersight Corporation Method and system determining the complexity of a telephonic communication received by a contact center
US8743730B2 (en) * 2007-03-30 2014-06-03 Verint Americas Inc. Systems and methods for recording resource association for a communications environment
US9106737B2 (en) * 2007-03-30 2015-08-11 Verint Americas, Inc. Systems and methods for recording resource association for recording
US8437465B1 (en) 2007-03-30 2013-05-07 Verint Americas, Inc. Systems and methods for capturing communications data
US8718262B2 (en) 2007-03-30 2014-05-06 Mattersight Corporation Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
US8170184B2 (en) 2007-03-30 2012-05-01 Verint Americas, Inc. Systems and methods for recording resource association in a recording environment
US10796392B1 (en) 2007-05-22 2020-10-06 Securus Technologies, Llc Systems and methods for facilitating booking, bonding and release
US20080300963A1 (en) * 2007-05-30 2008-12-04 Krithika Seetharaman System and Method for Long Term Forecasting
US20080300955A1 (en) * 2007-05-30 2008-12-04 Edward Hamilton System and Method for Multi-Week Scheduling
US8315901B2 (en) * 2007-05-30 2012-11-20 Verint Systems Inc. Systems and methods of automatically scheduling a workforce
US8724521B2 (en) * 2007-07-30 2014-05-13 Verint Americas Inc. Systems and methods of recording solution interface
US10419611B2 (en) 2007-09-28 2019-09-17 Mattersight Corporation System and methods for determining trends in electronic communications
US8817964B2 (en) * 2008-02-11 2014-08-26 International Business Machines Corporation Telephonic voice authentication and display
US8401155B1 (en) 2008-05-23 2013-03-19 Verint Americas, Inc. Systems and methods for secure recording in a customer center environment
US8332212B2 (en) * 2008-06-18 2012-12-11 Cogi, Inc. Method and system for efficient pacing of speech for transcription
WO2010041507A1 (ja) * 2008-10-10 2010-04-15 インターナショナル・ビジネス・マシーンズ・コーポレーション 会話における特定状況を抽出するシステムおよび方法
US8654963B2 (en) 2008-12-19 2014-02-18 Genesys Telecommunications Laboratories, Inc. Method and system for integrating an interaction management system with a business rules management system
US20100158237A1 (en) * 2008-12-19 2010-06-24 Nortel Networks Limited Method and Apparatus for Monitoring Contact Center Performance
US8548812B2 (en) * 2008-12-22 2013-10-01 Avaya Inc. Method and system for detecting a relevant utterance in a voice session
US20100161604A1 (en) * 2008-12-23 2010-06-24 Nice Systems Ltd Apparatus and method for multimedia content based manipulation
KR101520896B1 (ko) * 2009-01-13 2015-05-18 삼성전자주식회사 휴대용 단말기의 데이터 관리 장치 및 방법
US8719016B1 (en) 2009-04-07 2014-05-06 Verint Americas Inc. Speech analytics system and system and method for determining structured speech
US8463606B2 (en) 2009-07-13 2013-06-11 Genesys Telecommunications Laboratories, Inc. System for analyzing interactions and reporting analytic results to human-operated and system interfaces in real time
US20110044447A1 (en) * 2009-08-21 2011-02-24 Nexidia Inc. Trend discovery in audio signals
IL201130A (en) * 2009-09-23 2013-09-30 Verint Systems Ltd Systems and methods for analyzing multidimensional relationships
IL201129A (en) * 2009-09-23 2014-02-27 Verint Systems Ltd A system and method for automatically switching cameras according to location measurements
US10115065B1 (en) 2009-10-30 2018-10-30 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
IL202686A (en) * 2009-12-10 2016-06-30 Verint Systems Ltd A system and method for analyzing relationships by law engines
IL203628A (en) * 2010-01-31 2015-09-24 Verint Systems Ltd Systems and methods for decoding network traffic
EP2403288B1 (de) 2010-04-28 2018-05-23 Verint Systems Ltd. System und Verfahren zur Bestimmung der gemeinsam benutzten Kommunikationsendgeräte und zur Identifizierung von rauschenden Einheiten in einer groß angelegten Verknüpfungsanalyse
IL205394A (en) 2010-04-28 2016-09-29 Verint Systems Ltd A system and method for automatically identifying a speech encoding scheme
IL206240A0 (en) 2010-06-08 2011-02-28 Verint Systems Ltd Systems and methods for extracting media from network traffic having unknown protocols
IL208970A0 (en) * 2010-10-28 2011-06-30 Verint Systems Ltd System and method for communication terminal surveillance based on speaker recognition
IL209008A (en) 2010-10-31 2015-09-24 Verint Systems Ltd A system and method for analyzing ip traffic of targets
US11265652B2 (en) 2011-01-25 2022-03-01 Sonos, Inc. Playback device pairing
US11429343B2 (en) 2011-01-25 2022-08-30 Sonos, Inc. Stereo playback configuration and control
US20120191454A1 (en) * 2011-01-26 2012-07-26 TrackThings LLC Method and Apparatus for Obtaining Statistical Data from a Conversation
IL210900A (en) 2011-01-27 2015-08-31 Verint Systems Ltd System and method for efficient classification and processing of network traffic
IL210899A (en) 2011-01-27 2015-08-31 Verint Systems Ltd A system and method for traffic transfers across proxy servers
IL210897A (en) 2011-01-27 2017-12-31 Verint Systems Ltd Systems and methods for managing traffic flow table
IL212344A (en) 2011-04-14 2015-03-31 Verint Systems Ltd A system and method for selectively controlling encrypted traffic
US20130110565A1 (en) * 2011-04-25 2013-05-02 Transparency Sciences, Llc System, Method and Computer Program Product for Distributed User Activity Management
IL212511A (en) 2011-04-27 2016-03-31 Verint Systems Ltd Keyword Finding System and Method by Multiple Character Encoding Schemes
EP2702740B1 (de) * 2011-04-28 2020-07-22 VoIPFuture GmbH Korrelation der medienebene und der signalisierungsebene von mediendiensten in einem paketvermittelten netzwerk
US9514281B2 (en) * 2011-05-03 2016-12-06 Graeme John HIRST Method and system of longitudinal detection of dementia through lexical and syntactic changes in writing
IL214360A (en) 2011-07-31 2016-05-31 Verint Systems Ltd System and method for identifying main pages in decoding network traffic
IL216059A (en) 2011-10-31 2016-11-30 Verint Systems Ltd A system and method for characterizing goals by analyzing social networks
IL216058B (en) 2011-10-31 2019-08-29 Verint Systems Ltd A system and method for analyzing relationships by image processing
IL216056B (en) 2011-10-31 2018-04-30 Verint Systems Ltd A system and method for integrating databases
IL219361A (en) 2012-04-23 2017-09-28 Verint Systems Ltd Security systems and methods based on a combination of physical and cyber information
US9729115B2 (en) 2012-04-27 2017-08-08 Sonos, Inc. Intelligently increasing the sound level of player
IL219499B (en) 2012-04-30 2019-02-28 Verint Systems Ltd A system and method for detecting malicious software
US8781880B2 (en) 2012-06-05 2014-07-15 Rank Miner, Inc. System, method and apparatus for voice analytics of recorded audio
EP2693717B1 (de) 2012-07-29 2015-05-06 Verint Systems Limited System und Verfahren für Anwendungen in Bezug auf Regelmaschinen mit hohem Durchsatz
IL221176B (en) 2012-07-29 2019-02-28 Verint Systems Ltd System and method for passively deciphering social network activity by copying a database
IL221175A (en) 2012-07-29 2017-08-31 Verint Systems Ltd A system and method for automating the creation of a multi-stage, statutory communication filter
US9008330B2 (en) 2012-09-28 2015-04-14 Sonos, Inc. Crossover frequency adjustments for audio speakers
IL222574A (en) 2012-10-21 2016-12-29 Verint Systems Ltd A system and method for monitoring and analyzing communications while preserving user privacy
US9386028B2 (en) 2012-10-23 2016-07-05 Verint Systems Ltd. System and method for malware detection using multidimensional feature clustering
IL222743A (en) 2012-10-29 2017-03-30 Verint Systems Ltd A system and method for identifying the connections of a target user on a social network
US9912816B2 (en) 2012-11-29 2018-03-06 Genesys Telecommunications Laboratories, Inc. Workload distribution with resource awareness
US8923490B2 (en) 2012-12-17 2014-12-30 Capital One Financial Corporation Systems and methods for providing searchable customer call indexes
US9542936B2 (en) 2012-12-29 2017-01-10 Genesys Telecommunications Laboratories, Inc. Fast out-of-vocabulary search in automatic speech recognition systems
IL224482B (en) 2013-01-29 2018-08-30 Verint Systems Ltd System and method for keyword spotting using representative dictionary
IL224525A (en) 2013-01-31 2017-01-31 Verint Systems Ltd A system and method for finding keywords in a communication mix with bitmaps
US9178989B2 (en) 2013-03-15 2015-11-03 Genesys Telecommunications Laboratories, Inc. Call event tagging and call recording stitching for contact center call recordings
US20140310000A1 (en) * 2013-04-16 2014-10-16 Nexidia Inc. Spotting and filtering multimedia
IL226056A (en) 2013-04-28 2017-06-29 Verint Systems Ltd Keyword Finding Systems and Methods by Adaptive Management of Multiple Template Matching Algorithms
IL226747B (en) 2013-06-04 2019-01-31 Verint Systems Ltd A system and method for studying malware detection
IL227332B (en) 2013-07-04 2020-08-31 Verint Systems Ltd System and method for automatically generating network traffic decoding patterns
US9479641B2 (en) 2013-10-01 2016-10-25 Interactive Intelligence Group, Inc. System and method for routing a communication utilizing scoring
IL229154B (en) 2013-10-30 2019-02-28 Verint Systems Ltd System and method for conditional analysis of network traffic
US9646613B2 (en) * 2013-11-29 2017-05-09 Daon Holdings Limited Methods and systems for splitting a digital signal
IL230742A (en) 2014-01-30 2016-09-29 Verint Systems Ltd A system and method for extracting user IDs over encrypted communication traffic
IL230741B (en) 2014-01-30 2019-11-28 Verint Systems Ltd Systems and methods for finding keywords by alternating search algorithms
US9226087B2 (en) 2014-02-06 2015-12-29 Sonos, Inc. Audio output balancing during synchronized playback
US9226073B2 (en) 2014-02-06 2015-12-29 Sonos, Inc. Audio output balancing during synchronized playback
IL232316A (en) 2014-04-28 2017-04-30 Verint Systems Ltd System and method for demographic characterization of users of mobile communication terminals based on revalidation - a network of installed Applitzkis and their regime
US10141002B2 (en) * 2014-06-20 2018-11-27 Plantronics, Inc. Communication devices and methods for temporal analysis of voice calls
IL233776B (en) 2014-07-24 2019-02-28 Verint Systems Ltd A system and method for adjusting domains
US10142472B2 (en) 2014-09-05 2018-11-27 Plantronics, Inc. Collection and analysis of audio during hold
US10178473B2 (en) 2014-09-05 2019-01-08 Plantronics, Inc. Collection and analysis of muted audio
US10356242B2 (en) 2015-01-19 2019-07-16 Avaya Inc. System and method for managing communication interrupts in an enterprise
US10560842B2 (en) 2015-01-28 2020-02-11 Verint Systems Ltd. System and method for combined network-side and off-air monitoring of wireless networks
IL238001B (en) 2015-03-29 2020-05-31 Verint Systems Ltd System and method for identifying communication conversation participants based on communication traffic patterns
US9641680B1 (en) 2015-04-21 2017-05-02 Eric Wold Cross-linking call metadata
US10255907B2 (en) 2015-06-07 2019-04-09 Apple Inc. Automatic accent detection using acoustic models
US10248376B2 (en) 2015-06-11 2019-04-02 Sonos, Inc. Multiple groupings in a playback system
IL242218B (en) 2015-10-22 2020-11-30 Verint Systems Ltd A system and method for maintaining a dynamic dictionary
IL242219B (en) 2015-10-22 2020-11-30 Verint Systems Ltd System and method for keyword searching using both static and dynamic dictionaries
US10043517B2 (en) * 2015-12-09 2018-08-07 International Business Machines Corporation Audio-based event interaction analytics
US10303422B1 (en) 2016-01-05 2019-05-28 Sonos, Inc. Multiple-device setup
IL245299B (en) 2016-04-25 2021-05-31 Verint Systems Ltd A system and method for decoding communication transmitted in a wireless local communication network
IL248306B (en) 2016-10-10 2019-12-31 Verint Systems Ltd System and method for creating data sets for learning to recognize user actions
US10712997B2 (en) 2016-10-17 2020-07-14 Sonos, Inc. Room association based on name
CN106789935B (zh) * 2016-11-29 2021-03-09 上海辰锐信息科技公司 一种终端异常检测方法
US10642889B2 (en) 2017-02-20 2020-05-05 Gong I.O Ltd. Unsupervised automated topic detection, segmentation and labeling of conversations
IL252037B (en) 2017-04-30 2021-12-01 Verint Systems Ltd System and method for identifying relationships between computer application users
IL252041B (en) 2017-04-30 2020-09-30 Verint Systems Ltd System and method for tracking computer application users
IL256690B (en) 2018-01-01 2022-02-01 Cognyte Tech Israel Ltd System and method for identifying pairs of related application users
EP3743833A4 (de) * 2018-01-26 2021-10-27 Ensono, LP Reduzierung der latenzzeit und verbesserung der genauigkeit von arbeitsschätzungen mittels natürlicher sprachverarbeitung
US11276407B2 (en) 2018-04-17 2022-03-15 Gong.Io Ltd. Metadata-based diarization of teleconferences
WO2019246239A1 (en) 2018-06-19 2019-12-26 Ellipsis Health, Inc. Systems and methods for mental health assessment
US20190385711A1 (en) 2018-06-19 2019-12-19 Ellipsis Health, Inc. Systems and methods for mental health assessment
IL260986B (en) 2018-08-05 2021-09-30 Verint Systems Ltd A system and method for using a user action log to study encrypted traffic classification
US11182557B2 (en) * 2018-11-05 2021-11-23 International Business Machines Corporation Driving intent expansion via anomaly detection in a modular conversational system
US10999295B2 (en) 2019-03-20 2021-05-04 Verint Systems Ltd. System and method for de-anonymizing actions and messages on networks
WO2021084439A1 (en) 2019-11-03 2021-05-06 Verint Systems Ltd. System and method for identifying exchanges of encrypted communication traffic

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0510412A2 (de) * 1991-04-26 1992-10-28 Siemens Rolm Communications Inc. (a Delaware corp.) Stimme- und Textanmerkung einer Anrufsprotokolldatenbank
GB2257872A (en) * 1991-07-10 1993-01-20 Databit Computer & Communicati Improvements in or relating to telephone call monitoring systems
US5390243A (en) * 1993-11-01 1995-02-14 At&T Corp. Telemarketing complex with automatic threshold levels

Family Cites Families (147)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3855418A (en) * 1972-12-01 1974-12-17 F Fuller Method and apparatus for phonation analysis leading to valid truth/lie decisions by vibratto component assessment
US4093821A (en) 1977-06-14 1978-06-06 John Decatur Williamson Speech analyzer for analyzing pitch or frequency perturbations in individual speech pattern to determine the emotional state of the person
US4567512A (en) 1982-08-19 1986-01-28 World Video Library, Inc. Recorded program communication system
US5359645A (en) 1985-07-10 1994-10-25 First Data Corporation Inc. Voice-data telephonic interface control system
JPS62163445A (ja) 1986-01-14 1987-07-20 Mitsubishi Electric Corp 電話切換装置
US4969136A (en) 1986-08-08 1990-11-06 Chamberlin David B Communications network and method with appointment information communication capabilities
US4975896A (en) 1986-08-08 1990-12-04 Agosto Iii Nicholas A D Communications network and method
US4856066A (en) * 1986-11-06 1989-08-08 Lemelson Jerome H Speech communication system and method
US4924488A (en) * 1987-07-28 1990-05-08 Enforcement Support Incorporated Multiline computerized telephone monitoring system
US4914586A (en) 1987-11-06 1990-04-03 Xerox Corporation Garbage collector for hypermedia systems
US5274572A (en) 1987-12-02 1993-12-28 Schlumberger Technology Corporation Method and apparatus for knowledge-based signal monitoring and analysis
US4912701A (en) 1987-12-23 1990-03-27 Rockwell International Corporation Packet switching module
US4866704A (en) 1988-03-16 1989-09-12 California Institute Of Technology Fiber optic voice/data network
US4872160A (en) * 1988-03-31 1989-10-03 American Telephone And Telegraph Company, At&T Bell Laboratories Integrated packetized voice and data switching system
US4899333A (en) * 1988-03-31 1990-02-06 American Telephone And Telegraph Company At&T Bell Laboratories Architecture of the control of a high performance packet switching distribution network
US5101402A (en) 1988-05-24 1992-03-31 Digital Equipment Corporation Apparatus and method for realtime monitoring of network sessions in a local area network
DE3887330D1 (de) 1988-09-02 1994-03-03 Siemens Ag Verfahren und Anordnung zur Sprechererkennung in einer Fernsprechvermittlungsanlage.
US5036539A (en) 1989-07-06 1991-07-30 Itt Corporation Real-time speech processing development system
US4972461A (en) 1989-09-20 1990-11-20 At&T Bell Laboratories Call message delivery system and method
US4939771A (en) 1989-09-20 1990-07-03 At&T Bell Laboratories Attendant-controlled call message delivery system and method
GB9000105D0 (en) 1990-01-03 1990-03-07 Racal Recorders Ltd Recording system
US5544176A (en) * 1990-02-13 1996-08-06 Canon Kabushiki Kaisha Information recording apparatus which eliminates unnecessary data before recording
US5070526A (en) 1990-08-08 1991-12-03 Active Voice, Inc. Signal analyzing system
JPH06505602A (ja) 1991-02-21 1994-06-23 ブイエムエックス，インコーポレイテッド 統合されたアプリケーションをコントロールする呼出コールの処理及びメッセージングシステム
US5309505A (en) 1991-05-20 1994-05-03 Inventions, Inc. Automated voice system for improving agent efficiency and improving service to parties on hold
US5581614A (en) * 1991-08-19 1996-12-03 Index Systems, Inc. Method for encrypting and embedding information in a video program
AU2868092A (en) 1991-09-30 1993-05-03 Riverrun Technology Method and apparatus for managing information
US5398245A (en) 1991-10-04 1995-03-14 Bay Networks, Inc. Packet processing method and apparatus
US5623690A (en) 1992-06-03 1997-04-22 Digital Equipment Corporation Audio/video storage and retrieval for multimedia workstations by interleaving audio and video data in data file
US5375068A (en) 1992-06-03 1994-12-20 Digital Equipment Corporation Video teleconferencing for networked workstations
US5475421A (en) 1992-06-03 1995-12-12 Digital Equipment Corporation Video data scaling for video teleconferencing workstations communicating by digital data network
AU4538093A (en) 1992-06-15 1994-01-04 Bunn, Daniel W. Audio communication system for a computer network
US5260943A (en) 1992-06-16 1993-11-09 Motorola, Inc. TDM hand-off technique using time differences
DE69327691D1 (de) 1992-07-30 2000-03-02 Teknekron Infowitch Corp Verfahren und System zur Überwachung und/oder Steuerung der Leistung einer Organisation
US5627879A (en) * 1992-09-17 1997-05-06 Adc Telecommunications, Inc. Cellular communications system with centralized base stations and distributed antenna units
US5511165A (en) * 1992-10-23 1996-04-23 International Business Machines Corporation Method and apparatus for communicating data across a bus bridge upon request
US5440624A (en) 1992-11-10 1995-08-08 Netmedia, Inc. Method and apparatus for providing adaptive administration and control of an electronic conference
US5377051A (en) 1993-01-13 1994-12-27 Hitachi America, Ltd. Digital video recorder compatible receiver with trick play image enhancement
US5719786A (en) 1993-02-03 1998-02-17 Novell, Inc. Digital media data stream network management system
ES2141824T3 (es) 1993-03-25 2000-04-01 British Telecomm Reconocimiento de voz con deteccion de pausas.
TW225623B (en) * 1993-03-31 1994-06-21 American Telephone & Telegraph Real-time fraud monitoring system
US5623609A (en) 1993-06-14 1997-04-22 Hal Trust, L.L.C. Computer system and computer-implemented process for phonology-based automatic speech recognition
US6169904B1 (en) 1993-07-08 2001-01-02 Qwest Communications International Inc. System and method for automatically distributing communications to selected locations
US5448420A (en) 1993-08-02 1995-09-05 Dictaphone Corporation Method and a system for storing audio
CA2128835C (en) 1993-08-03 1999-04-06 Daniel F. Daly Modular digital recording logger
US5535261A (en) * 1993-08-20 1996-07-09 Gateway Technologies, Inc. Selectively activated integrated real-time recording of telephone conversations
US5946375A (en) * 1993-09-22 1999-08-31 Teknekron Infoswitch Corporation Method and system for monitoring call center service representatives
ES2138649T3 (es) * 1993-09-22 2000-01-16 Teknekron Infoswitch Corp Monitorizacion de sistemas de telecomunicaciones.
US5689641A (en) 1993-10-01 1997-11-18 Vicor, Inc. Multimedia collaboration system arrangement for routing compressed AV signal through a participant site without decompressing the AV signal
US5615296A (en) 1993-11-12 1997-03-25 International Business Machines Corporation Continuous speech recognition and voice response system and method to enable conversational dialogues with microprocessors
US5506954A (en) 1993-11-24 1996-04-09 Intel Corporation PC-based conferencing system
US5434913A (en) 1993-11-24 1995-07-18 Intel Corporation Audio subsystem for computer-based conferencing system
US5511003A (en) 1993-11-24 1996-04-23 Intel Corporation Encoding and decoding video signals using spatial filtering
US5490247A (en) 1993-11-24 1996-02-06 Intel Corporation Video subsystem for computer-based conferencing system
US5398932A (en) * 1993-12-21 1995-03-21 Video Lottery Technologies, Inc. Video lottery system with improved site controller and validation unit
US5446603A (en) 1993-12-21 1995-08-29 Dictaphone Corporation Method of retrieving messages at selected times from a digital audio tape
US5339203A (en) 1993-12-21 1994-08-16 Dictaphone Corporation Apparatus and method of retrieving a message from a digital audio tape
US5396371A (en) 1993-12-21 1995-03-07 Dictaphone Corporation Endless loop voice data storage and retrievable apparatus and method thereof
US5623539A (en) 1994-01-27 1997-04-22 Lucent Technologies Inc. Using voice signal analysis to identify authorized users of a telephone system
US5488652A (en) 1994-04-14 1996-01-30 Northern Telecom Limited Method and apparatus for training speech recognition algorithms for directory assistance applications
US5655013A (en) * 1994-04-19 1997-08-05 Gainsboro; Jay L. Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
US5506872A (en) * 1994-04-26 1996-04-09 At&T Corp. Dynamic compression-rate selection arrangement
US5533103A (en) 1994-04-28 1996-07-02 Electronic Information Systems, Inc. Calling system and method
US5826180A (en) 1994-08-08 1998-10-20 Nice Systems Ltd. Near homodyne radio frequency receiver
JP3501526B2 (ja) 1994-11-29 2004-03-02 キヤノン株式会社 画像通信システム及び画像通信方法
US5822727A (en) 1995-03-30 1998-10-13 At&T Corp Method for automatic speech recognition in telephony
US5657383A (en) 1995-06-06 1997-08-12 Lucent Technologies Inc. Flexible customer controlled telecommunications handling
US5647834A (en) 1995-06-30 1997-07-15 Ron; Samuel Speech-based biofeedback method and system
US5737405A (en) 1995-07-25 1998-04-07 Rockwell International Corporation Apparatus and method for detecting conversation interruptions in a telephonic switch
JP3674990B2 (ja) * 1995-08-21 2005-07-27 セイコーエプソン株式会社 音声認識対話装置および音声認識対話処理方法
US5712954A (en) 1995-08-23 1998-01-27 Rockwell International Corp. System and method for monitoring audio power level of agent speech in a telephonic switch
US5717879A (en) 1995-11-03 1998-02-10 Xerox Corporation System for the capture and replay of temporal data representing collaborative activities
US5764901A (en) 1995-12-21 1998-06-09 Intel Corporation Record and playback in a data conference
US5918213A (en) 1995-12-22 1999-06-29 Mci Communications Corporation System and method for automated remote previewing and purchasing of music, video, software, and other multimedia products
IL117071A0 (en) 1996-02-07 1996-06-18 Nice Systems Ltd Facsimile long term storage and retrieval system
GB2310970A (en) 1996-03-05 1997-09-10 Ibm Voice mail on the Internet
US6233256B1 (en) 1996-03-13 2001-05-15 Sarnoff Corporation Method and apparatus for analyzing and monitoring packet streams
US5787253A (en) 1996-05-28 1998-07-28 The Ag Group Apparatus and method of analyzing internet activity
US5790798A (en) 1996-05-31 1998-08-04 Witness Systems, Inc. Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
US6370574B1 (en) 1996-05-31 2002-04-09 Witness Systems, Inc. Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
US5937029A (en) 1996-08-02 1999-08-10 Nice Systems, Ltd. Data logging system employing M N +1! redundancy
US5802533A (en) 1996-08-07 1998-09-01 Walker; Randall C. Text processor
JPH1063293A (ja) 1996-08-23 1998-03-06 Kokusai Denshin Denwa Co Ltd <Kdd> 電話音声認識装置
DE69736930T2 (de) 1996-09-25 2007-11-08 British Telecommunications P.L.C. Audiokonferenzsystem auf Netzwerkbasis
US6246759B1 (en) 1996-09-26 2001-06-12 Rockwell International Corporation Call overflow system and method for overflowing telephone calls between telephonic switches
GB9620082D0 (en) 1996-09-26 1996-11-13 Eyretel Ltd Signal monitoring apparatus
US5818909A (en) 1996-09-27 1998-10-06 Van Berkum; Paul E. Agent speech detector system and method for use with a telephonic switch
CA2218218A1 (en) 1996-11-08 1998-05-08 At&T Corp. Promiscuous network monitoring utilizing multicasting within a switch
US6364834B1 (en) * 1996-11-13 2002-04-02 Criticare Systems, Inc. Method and system for remotely monitoring multiple medical parameters in an integrated medical monitoring system
US5999525A (en) 1996-11-18 1999-12-07 Mci Communications Corporation Method for video telephony over a hybrid network
US6754181B1 (en) 1996-11-18 2004-06-22 Mci Communications Corporation System and method for a directory service supporting a hybrid communication system architecture
US6128483A (en) * 1996-11-19 2000-10-03 Ericsson, Inc. Simultaneous over the air data download to multiple radios
US6108782A (en) 1996-12-13 2000-08-22 3Com Corporation Distributed remote monitoring (dRMON) for networks
US5826165A (en) * 1997-01-21 1998-10-20 Hughes Electronics Corporation Advertisement reconciliation system
US6035017A (en) * 1997-01-24 2000-03-07 Lucent Technologies Inc. Background speech recognition for voice messaging applications
US6046824A (en) 1997-02-06 2000-04-04 Nice Systems, Ltd. Facsimile long term storage and retrieval system
US6560328B1 (en) 1997-04-03 2003-05-06 Genesys Telecommunications Laboratories, Inc. Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6115751A (en) * 1997-04-10 2000-09-05 Cisco Technology, Inc. Technique for capturing information needed to implement transmission priority routing among heterogeneous nodes of a computer network
US6233234B1 (en) 1997-06-03 2001-05-15 Bell Atlantic Network Services, Inc. Secure LAN/internet telephony
US5983183A (en) 1997-07-07 1999-11-09 General Data Comm, Inc. Audio automatic gain control system
US6288739B1 (en) 1997-09-05 2001-09-11 Intelect Systems Corporation Distributed video communications system
US6064963A (en) * 1997-12-17 2000-05-16 Opus Telecom, L.L.C. Automatic key word or phrase speech recognition for the corrections industry
US6690663B1 (en) 1998-01-15 2004-02-10 Mci Communications Corporation Internet telephony system with automated call answering
US6173384B1 (en) * 1998-02-11 2001-01-09 Nortel Networks Limited Method of searching for a data element in a data structure
US6047060A (en) 1998-02-20 2000-04-04 Genesys Telecommunications Laboratories, Inc. Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center
US20010043697A1 (en) 1998-05-11 2001-11-22 Patrick M. Cox Monitoring of and remote access to call center activity
US6356294B1 (en) 1998-08-11 2002-03-12 8×8, Inc. Multi-point communication arrangement and method
US6871229B2 (en) 1998-08-26 2005-03-22 Sts Software Systems Ltd. Method for storing on a computer network a portion of a communication session between a packet source and a packet destination
US6122665A (en) 1998-08-26 2000-09-19 Sts Software System Ltd. Communication management system for computer network-based telephones
US6314094B1 (en) * 1998-10-29 2001-11-06 Central Coast Patent Agency Inc Mobile wireless internet portable radio
US6385513B1 (en) * 1998-12-08 2002-05-07 Honeywell International, Inc. Satellite emergency voice/data downlink
US6873290B2 (en) * 1999-01-08 2005-03-29 Trueposition, Inc. Multiple pass location processor
US6184829B1 (en) * 1999-01-08 2001-02-06 Trueposition, Inc. Calibration for wireless location system
US6330025B1 (en) 1999-05-10 2001-12-11 Nice Systems Ltd. Digital video logging system
US6775372B1 (en) 1999-06-02 2004-08-10 Dictaphone Corporation System and method for multi-stage data logging
US6246752B1 (en) 1999-06-08 2001-06-12 Valerie Bscheider System and method for data recording
US6252947B1 (en) 1999-06-08 2001-06-26 David A. Diamond System and method for data recording and playback
US6252946B1 (en) 1999-06-08 2001-06-26 David A. Glowny System and method for integrating call record information
US6249570B1 (en) 1999-06-08 2001-06-19 David A. Glowny System and method for recording and storing telephone call information
GB2352948B (en) 1999-07-13 2004-03-31 Racal Recorders Ltd Voice activity monitoring apparatus and methods
US6151571A (en) * 1999-08-31 2000-11-21 Andersen Consulting System, method and article of manufacture for detecting emotion in voice signals through analysis of a plurality of voice signal parameters
US6463415B2 (en) * 1999-08-31 2002-10-08 Accenture Llp 69voice authentication system and method for regulating border crossing
US6778536B1 (en) * 1999-11-09 2004-08-17 Synchrodyne Networks, Inc. Combined wavelength division multiplexing, time division multiplexing, and asynchronous packet switching with common time reference
US6757282B1 (en) * 1999-11-09 2004-06-29 Synchrodyne Networks, Inc. Fast switching of data packet with common time reference
US6674754B1 (en) * 1999-11-09 2004-01-06 Synchrodyne Networks, Inc. Wavelength division multiplexing combined with time division multiplexing using a common time reference
US6735199B1 (en) * 1999-11-09 2004-05-11 Synchrodyne Networks, Inc. Time frame switching responsive to global common time reference
GB0000735D0 (en) * 2000-01-13 2000-03-08 Eyretel Ltd System and method for analysing communication streams
US6411683B1 (en) * 2000-02-09 2002-06-25 At&T Corp. Automated telephone call designation system
US6542602B1 (en) 2000-02-14 2003-04-01 Nice Systems Ltd. Telephone call monitoring system
US6668044B1 (en) 2000-07-19 2003-12-23 Xtend Communications Corp. System and method for recording telephonic communications
EP1635535A3 (de) 2000-09-19 2006-06-07 Nice Systems Ltd. Kommunikationsmanagementsystem zum Aufzeichnen von Kommunikationen
US7222166B2 (en) * 2001-01-25 2007-05-22 Bandspeed, Inc. Approach for managing communications channels based on performance and transferring functions between participants in a communications arrangement
GB0103381D0 (en) * 2001-02-12 2001-03-28 Eyretel Ltd Packet data recording method and system
US6795789B2 (en) * 2001-05-21 2004-09-21 Omnicron Electronics Corp. Usa System for testing of intelligent electronic devices with digital communications
US7126907B2 (en) * 2001-08-31 2006-10-24 Tropic Networks Inc. Label switched communication network, a method of conditioning the network and a method of data transmission
US6965816B2 (en) * 2001-10-01 2005-11-15 Kline & Walker, Llc PFN/TRAC system FAA upgrades for accountable remote and robotics control to stop the unauthorized use of aircraft and to improve equipment management and public safety in transportation
US7283904B2 (en) * 2001-10-17 2007-10-16 Airbiquity, Inc. Multi-sensor fusion
GB2389736B (en) 2002-06-13 2005-12-14 Nice Systems Ltd A method for forwarding and storing session packets according to preset and/or dynamic rules
US7006614B2 (en) * 2002-07-01 2006-02-28 Converged Data Solutions Llc Systems and methods for voice and data communications including hybrid key system/PBX functionality
FR2842057B1 (fr) * 2002-07-05 2005-10-28 Canon Kk Procede et dispositif de traitement de donnees dans un reseau de communication
FR2842378B1 (fr) * 2002-07-15 2005-02-04 Canon Kk Procede et dispositif de traitement d'une requete ou de donnees numeriques compressees
KR100487409B1 (ko) 2002-08-08 2005-05-03 주식회사 유에스디 다중회선 녹음 시스템에서의 통화내용 기록 방법
WO2004029773A2 (en) 2002-09-27 2004-04-08 Callminer, Inc. Software for statistical analysis of speech
US7330536B2 (en) * 2003-09-05 2008-02-12 Emc Corporation Message indexing and archiving
US20060165003A1 (en) * 2005-01-24 2006-07-27 Bbnt Solutions Llc Method and apparatus for monitoring data routing over a network
US20060265089A1 (en) * 2005-05-18 2006-11-23 Kelly Conway Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom
US8094803B2 (en) * 2005-05-18 2012-01-10 Mattersight Corporation Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0510412A2 (de) * 1991-04-26 1992-10-28 Siemens Rolm Communications Inc. (a Delaware corp.) Stimme- und Textanmerkung einer Anrufsprotokolldatenbank
GB2257872A (en) * 1991-07-10 1993-01-20 Databit Computer & Communicati Improvements in or relating to telephone call monitoring systems
US5390243A (en) * 1993-11-01 1995-02-14 At&T Corp. Telemarketing complex with automatic threshold levels

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
YEN S -L ET AL: "INTELLIGENT MTS MONITORING SYSTEM", PROCEEDINGS OF THE ANNUAL INTERNATIONAL CARNAHAN CONFERENCE ON SECURITY TECHNOLOGY, ALBUQUERQUE, OCT. 12 - 14, 1994, no. CONF. 28, 12 October 1994 (1994-10-12), SANSON L D, pages 185 - 187, XP000492127 *

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
USRE41534E1 (en) 1996-09-26 2010-08-17 Verint Americas Inc. Utilizing spare processing capacity to analyze a call center interaction
USRE43183E1 (en) 1996-09-26 2012-02-14 Cerint Americas, Inc. Signal monitoring apparatus analyzing voice communication content
USRE43255E1 (en) 1996-09-26 2012-03-20 Verint Americas, Inc. Machine learning based upon feedback from contact center analysis
USRE43324E1 (en) 1996-09-26 2012-04-24 Verint Americas, Inc. VOIP voice interaction monitor
USRE43386E1 (en) 1996-09-26 2012-05-15 Verint Americas, Inc. Communication management system for network-based telephones

Also Published As

Publication number Publication date
US6757361B2 (en) 2004-06-29
US20030129986A1 (en) 2003-07-10
EP0833489A2 (de) 1998-04-01
USRE41608E1 (en) 2010-08-31
GB9620082D0 (en) 1996-11-13
EP0833489B1 (de) 2002-05-15
US6404857B1 (en) 2002-06-11
USRE43183E1 (en) 2012-02-14
DE69712583T2 (de) 2003-01-09
USRE41534E1 (en) 2010-08-17
USRE40634E1 (en) 2009-02-10
ATE217741T1 (de) 2002-06-15
CA2215481A1 (en) 1998-03-26
USRE43324E1 (en) 2012-04-24
DE69712583D1 (de) 2002-06-20
USRE43386E1 (en) 2012-05-15
USRE43255E1 (en) 2012-03-20

Similar Documents

Publication Publication Date Title
EP0833489A3 (de) Signalüberwachungsgerät
AU7414096A (en) Procedure and apparatus for analyzing elevator operation
DE69730895D1 (de) Verfahren und Vorrichtung zur Analyse digitaler Multiprogramm-Übertragungspaketströme
WO1998036396A3 (en) Traffic event recording method and apparatus
CA2257155A1 (en) Method and apparatus for splicing compressed information streams
AU3746297A (en) Monitoring of elevator door performance
AU9574298A (en) Apparatus and method for monitoring and reporting weather conditions
AU3944499A (en) Apparatus and method for monitoring and controlling laboratory information and/or instruments
FR2748342B1 (fr) Procede et dispositif de filtrage par egalisation d&#39;un signal de parole, mettant en oeuvre un modele statistique de ce signal
AU2002224373A1 (en) Method and apparatus for vehicle operator performance assessment and improvement
DE69714127D1 (de) Videocodierer und Verfahren
WO2000036543A8 (en) Grinding wheel system
EP0867881A3 (de) Auzeichnungsgerät für Aufzeichnungsmedium, Methode und Aufzeichnungsmedium
WO2003015456A3 (en) Sound pollution surveillance system and method
NO308326B1 (no) FremgangsmÕte og system for analyse av en borestrengs oppførsel ved analyse av segmenter av vibrasjonssignalene
EP0976490A3 (de) Verfahren und System zur Aufnahme einer Schweisslage und einer Schweisszustand
FR2717025B1 (fr) Procédé et dispositif de reconnaissance de l&#39;état de fonctionnement d&#39;un récepteur, récepteur audio, adaptateur et magnétoscope ainsi équipés.
AU6856394A (en) Apparatus and method for reproducing data from disc, method for recording data on disc, and disc
EP0784313A3 (de) Verfahren und Vorrichtung zur Aufzeichnung von Information und Steuerinformation sowie Aufzeichnungsträger
FR2673694B1 (fr) Procede et dispositif de controle du bon fonctionnement d&#39;un frein a machoires.
KR950702059A (ko) 신호 변환 방법 및 장치와 기록 매체(Signal transforming method, signal transforming apparatus, and recording medium)
AU4985799A (en) Method and system for identifying the state of a media device by monitoring filesystem calls
ATE446614T1 (de) Empfangsschaltung zum empfang von nachrichtensignalen
BR9603605A (pt) Aparelho e processo para gravar e reproduzir um sinal de vídeo
AU4313989A (en) Apparatus and device for recording the condition of equipment, such as street lighting, and method of monitoring and servicing street lighting

Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

AK Designated contracting states

Kind code of ref document: A2

Designated state(s): AT BE CH DE DK ES FI FR GB GR IE IT LI NL PT SE

AX Request for extension of the european patent

Free format text: AL;LT;LV;RO;SI

PUAL Search report despatched

Free format text: ORIGINAL CODE: 0009013

AK Designated contracting states

Kind code of ref document: A3

Designated state(s): AT BE CH DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

AX Request for extension of the european patent

Free format text: AL;LT;LV;RO;SI

17P Request for examination filed

Effective date: 19981208

AKX Designation fees paid

Free format text: AT BE CH DE DK ES FI FR GB GR IE IT LI NL PT SE

RBV Designated contracting states (corrected)

Designated state(s): AT BE CH DE DK ES FI FR GB GR IE IT LI NL PT SE

17Q First examination report despatched

Effective date: 19990907

GRAG Despatch of communication of intention to grant

Free format text: ORIGINAL CODE: EPIDOS AGRA

GRAG Despatch of communication of intention to grant

Free format text: ORIGINAL CODE: EPIDOS AGRA

GRAH Despatch of communication of intention to grant a patent

Free format text: ORIGINAL CODE: EPIDOS IGRA

GRAG Despatch of communication of intention to grant

Free format text: ORIGINAL CODE: EPIDOS AGRA

GRAH Despatch of communication of intention to grant a patent

Free format text: ORIGINAL CODE: EPIDOS IGRA

GRAH Despatch of communication of intention to grant a patent

Free format text: ORIGINAL CODE: EPIDOS IGRA

GRAA (expected) grant

Free format text: ORIGINAL CODE: 0009210

AK Designated contracting states

Kind code of ref document: B1

Designated state(s): AT BE CH DE DK ES FI FR GB GR IE IT LI NL PT SE

PG25 Lapsed in a contracting state [announced via postgrant information from national office to epo]

Ref country code: NL

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020515

Ref country code: LI

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020515

Ref country code: IT

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT;WARNING: LAPSES OF ITALIAN PATENTS WITH EFFECTIVE DATE BEFORE 2007 MAY HAVE OCCURRED AT ANY TIME BEFORE 2007. THE CORRECT EFFECTIVE DATE MAY BE DIFFERENT FROM THE ONE RECORDED.

Effective date: 20020515

Ref country code: FI

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020515

Ref country code: CH

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020515

Ref country code: BE

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020515

Ref country code: AT

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020515

REF Corresponds to:

Ref document number: 217741

Country of ref document: AT

Date of ref document: 20020615

Kind code of ref document: T

REG Reference to a national code

Ref country code: GB

Ref legal event code: FG4D

Ref country code: CH

Ref legal event code: EP

REG Reference to a national code

Ref country code: IE

Ref legal event code: FG4D

REF Corresponds to:

Ref document number: 69712583

Country of ref document: DE

Date of ref document: 20020620

PG25 Lapsed in a contracting state [announced via postgrant information from national office to epo]

Ref country code: SE

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020815

Ref country code: DK

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020815

PG25 Lapsed in a contracting state [announced via postgrant information from national office to epo]

Ref country code: PT

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020816

Ref country code: GR

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20020816

PG25 Lapsed in a contracting state [announced via postgrant information from national office to epo]

Ref country code: IE

Free format text: LAPSE BECAUSE OF NON-PAYMENT OF DUE FEES

Effective date: 20020902

NLV1 Nl: lapsed or annulled due to failure to fulfill the requirements of art. 29p and 29m of the patents act
ET Fr: translation filed
PG25 Lapsed in a contracting state [announced via postgrant information from national office to epo]

Ref country code: ES

Free format text: LAPSE BECAUSE OF FAILURE TO SUBMIT A TRANSLATION OF THE DESCRIPTION OR TO PAY THE FEE WITHIN THE PRESCRIBED TIME-LIMIT

Effective date: 20021128

REG Reference to a national code

Ref country code: CH

Ref legal event code: PL

PLBE No opposition filed within time limit

Free format text: ORIGINAL CODE: 0009261

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: NO OPPOSITION FILED WITHIN TIME LIMIT

26N No opposition filed

Effective date: 20030218

REG Reference to a national code

Ref country code: IE

Ref legal event code: MM4A

GBPC Gb: european patent ceased through non-payment of renewal fee
REG Reference to a national code

Ref country code: GB

Ref legal event code: 728V

REG Reference to a national code

Ref country code: GB

Ref legal event code: 732E

REG Reference to a national code

Ref country code: GB

Ref legal event code: 728Y

REG Reference to a national code

Ref country code: FR

Ref legal event code: PLFP

Year of fee payment: 19

REG Reference to a national code

Ref country code: FR

Ref legal event code: PLFP

Year of fee payment: 20

PGFP Annual fee paid to national office [announced via postgrant information from national office to epo]

Ref country code: DE

Payment date: 20160831

Year of fee payment: 20

Ref country code: GB

Payment date: 20160831

Year of fee payment: 20

PGFP Annual fee paid to national office [announced via postgrant information from national office to epo]

Ref country code: FR

Payment date: 20160919

Year of fee payment: 20

REG Reference to a national code

Ref country code: DE

Ref legal event code: R071

Ref document number: 69712583

Country of ref document: DE

REG Reference to a national code

Ref country code: GB

Ref legal event code: PE20

Expiry date: 20170901

PG25 Lapsed in a contracting state [announced via postgrant information from national office to epo]

Ref country code: GB

Free format text: LAPSE BECAUSE OF EXPIRATION OF PROTECTION

Effective date: 20170901

RIC2 Information provided on ipc code assigned after grant

Ipc: H04M 3/50 20060101ALI19980122BHEP

Ipc: H04M 3/36 20060101AFI19980122BHEP