EA201792625A1 - METHOD OF ROUTING CALLING WITH MULTI-CHANNEL TELEPHONE LINE (OPTIONS) - Google Patents

METHOD OF ROUTING CALLING WITH MULTI-CHANNEL TELEPHONE LINE (OPTIONS)

Info

Publication number
EA201792625A1
EA201792625A1 EA201792625A EA201792625A EA201792625A1 EA 201792625 A1 EA201792625 A1 EA 201792625A1 EA 201792625 A EA201792625 A EA 201792625A EA 201792625 A EA201792625 A EA 201792625A EA 201792625 A1 EA201792625 A1 EA 201792625A1
Authority
EA
Eurasian Patent Office
Prior art keywords
incoming call
channel
telephone line
channel telephone
call
Prior art date
Application number
EA201792625A
Other languages
Russian (ru)
Inventor
Михаил Леонидович Любачев
Original Assignee
Михаил Леонидович Любачев
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Михаил Леонидович Любачев filed Critical Михаил Леонидович Любачев
Priority to EA201792625A priority Critical patent/EA201792625A1/en
Publication of EA201792625A1 publication Critical patent/EA201792625A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5233—Operator skill based call distribution
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5235—Dependent on call type or called number [DNIS]

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

Заявляется несколько вариантов способа маршрутизации вызова с многоканальной телефонной линии, состоящего из следующих шагов. Предварительно назначают правило переадресации входящих вызовов с многоканальной телефонной линии на одноканальные телефонные линии. При получении входящего телефонного вызова на многоканальную телефонную линию определяют телефонный номер входящего вызова, выясняют, ассоциирован ли вышеуказанный телефонный номер входящего вызова с одной из имеющихся одноканальных телефонных линий, если ассоциация уже имеется, то переадресуют входящий вызов эксперту, номер одноканальной линии которого ассоциирован с телефонным номером входящего вызова. Если у телефонного номера входящего вызова отсутствуют ассоциации с какой-либо из указанных одноканальных телефонных линий, сохраняют телефонный номер входящего вызова, осуществляют переадресацию входящего вызова на одноканальную телефонную линию в соответствии с предварительно назначенным правилом, ассоциируют номер одноканальной телефонной линии, на которую была выполнена переадресация, с телефонным номером входящего вызова. Заявлен также способ создания коммуникационной сессии для реализации заявленных способов.There are several variants of how to route a call from a multi-channel telephone line, consisting of the following steps. Pre-assign the rule for forwarding incoming calls from a multi-channel telephone line to single-channel telephone lines. When receiving an incoming phone call to a multi-channel telephone line, determine the telephone number of the incoming call, find out whether the above-mentioned telephone number of the incoming call is associated with one of the existing single-channel telephone lines. incoming call number. If the telephone number of the incoming call has no associations with any of the specified single-channel telephone lines, retains the telephone number of the incoming call, redirects the incoming call to the single-channel telephone line in accordance with a pre-assigned rule, associate the single-channel telephone line , with the phone number of the incoming call. A method is also announced for creating a communication session for implementing the claimed methods.

EA201792625A 2017-12-26 2017-12-26 METHOD OF ROUTING CALLING WITH MULTI-CHANNEL TELEPHONE LINE (OPTIONS) EA201792625A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EA201792625A EA201792625A1 (en) 2017-12-26 2017-12-26 METHOD OF ROUTING CALLING WITH MULTI-CHANNEL TELEPHONE LINE (OPTIONS)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EA201792625A EA201792625A1 (en) 2017-12-26 2017-12-26 METHOD OF ROUTING CALLING WITH MULTI-CHANNEL TELEPHONE LINE (OPTIONS)

Publications (1)

Publication Number Publication Date
EA201792625A1 true EA201792625A1 (en) 2019-06-28

Family

ID=66998663

Family Applications (1)

Application Number Title Priority Date Filing Date
EA201792625A EA201792625A1 (en) 2017-12-26 2017-12-26 METHOD OF ROUTING CALLING WITH MULTI-CHANNEL TELEPHONE LINE (OPTIONS)

Country Status (1)

Country Link
EA (1) EA201792625A1 (en)

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