DK3402137T3 - Fremgangsmåder og apparater til samtaler på tværs af platforme ved hjælp af et bot-framework - Google Patents

Fremgangsmåder og apparater til samtaler på tværs af platforme ved hjælp af et bot-framework Download PDF

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Publication number
DK3402137T3
DK3402137T3 DK18169160.1T DK18169160T DK3402137T3 DK 3402137 T3 DK3402137 T3 DK 3402137T3 DK 18169160 T DK18169160 T DK 18169160T DK 3402137 T3 DK3402137 T3 DK 3402137T3
Authority
DK
Denmark
Prior art keywords
conversations
talking
methods
cross
bot framework
Prior art date
Application number
DK18169160.1T
Other languages
English (en)
Inventor
Maria Jernström
Original Assignee
Telia Co Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telia Co Ab filed Critical Telia Co Ab
Application granted granted Critical
Publication of DK3402137T3 publication Critical patent/DK3402137T3/da

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1818—Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/403—Arrangements for multi-party communication, e.g. for conferences
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/141—Setup of application sessions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/146—Markers for unambiguous identification of a particular session, e.g. session cookie or URL-encoding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Information Transfer Between Computers (AREA)
DK18169160.1T 2017-05-12 2018-04-25 Fremgangsmåder og apparater til samtaler på tværs af platforme ved hjælp af et bot-framework DK3402137T3 (da)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE1750586A SE541577C2 (en) 2017-05-12 2017-05-12 Methods and apparatuses for cross platforms conversations through a bot framework

Publications (1)

Publication Number Publication Date
DK3402137T3 true DK3402137T3 (da) 2020-11-30

Family

ID=62091681

Family Applications (1)

Application Number Title Priority Date Filing Date
DK18169160.1T DK3402137T3 (da) 2017-05-12 2018-04-25 Fremgangsmåder og apparater til samtaler på tværs af platforme ved hjælp af et bot-framework

Country Status (4)

Country Link
US (1) US11050684B2 (da)
EP (1) EP3402137B1 (da)
DK (1) DK3402137T3 (da)
SE (1) SE541577C2 (da)

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US10657173B2 (en) 2017-06-09 2020-05-19 Google Llc Validate modification of audio-based computer program output
US10600409B2 (en) * 2017-06-09 2020-03-24 Google Llc Balance modifications of audio-based computer program output including a chatbot selected based on semantic processing of audio
US10652170B2 (en) 2017-06-09 2020-05-12 Google Llc Modification of audio-based computer program output
US10614122B2 (en) * 2017-06-09 2020-04-07 Google Llc Balance modifications of audio-based computer program output using a placeholder field based on content
US20190205837A1 (en) * 2017-12-30 2019-07-04 Ebay Inc. Bot framework for autonomous data sources
US11019004B1 (en) * 2018-01-04 2021-05-25 Amdocs Development Limited System, method, and computer program for performing bot engine abstraction
US10594635B2 (en) * 2018-04-20 2020-03-17 Oracle International Corporation Managing customer relationship using multiple chat servers designed to interface with service applications
SE542433C2 (en) * 2018-05-16 2020-04-28 Telia Co Ab Methods and apparatuses for associating user identification information to chatbot capable frameworks
EP3624136A1 (en) * 2018-09-14 2020-03-18 Koninklijke Philips N.V. Invoking chatbot in a communication session
US10735357B1 (en) * 2019-01-22 2020-08-04 Bank Of America Corporation Cross-platform messaging system
US11012384B2 (en) * 2019-04-26 2021-05-18 Oracle International Corporation Application initiated conversations for chatbots
US11429652B2 (en) 2019-10-01 2022-08-30 International Business Machines Corporation Chat management to address queries
EP3917090B1 (en) * 2020-05-28 2024-04-03 MessageBird BidCo B.V. Omnichannel communication widget
US11451498B2 (en) 2020-05-28 2022-09-20 Messagebird Bidco B.V. Omnichannel communication widget
US11570256B1 (en) * 2021-08-19 2023-01-31 Jpmorgan Chase Bank, N.A. Method and system for facilitating electronic client interactions

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US6564261B1 (en) 1999-05-10 2003-05-13 Telefonaktiebolaget Lm Ericsson (Publ) Distributed system to intelligently establish sessions between anonymous users over various networks
GB2368226B (en) 2000-10-17 2004-08-25 Hewlett Packard Co Helper entity for comuunication session
US8364761B2 (en) * 2007-06-28 2013-01-29 Microsoft Corporation Updating conversations after redirection
US20090253445A1 (en) * 2008-02-14 2009-10-08 Sonny Bettis Intelligent message mediator
US8032601B2 (en) * 2009-01-26 2011-10-04 International Business Machines Corporation System and method for client-based instant message monitoring for off-line users
US9043407B1 (en) 2009-06-12 2015-05-26 Avaya Inc. Interactive user interface to communication-enabled business process platforms method and apparatus
US20130073636A1 (en) * 2011-09-19 2013-03-21 Telefonaktiebolaget L M Ericsson (Publ) Group chat across networks
US9608831B2 (en) * 2012-06-22 2017-03-28 Facebook, Inc. Migrating a chat message service provided by a chat server to a new chat server
US10096050B2 (en) * 2014-08-08 2018-10-09 Mastercard International Incorporated Systems and methods for managing group chats during ecommerce sessions
US10116596B2 (en) * 2014-09-29 2018-10-30 International Business Machines Corporation Personalizing data system components and data sources as chatbots in a group chat session
WO2016081809A1 (en) * 2014-11-20 2016-05-26 Superchat, LLC Multi-network chat system
CN106034068A (zh) * 2015-03-20 2016-10-19 阿里巴巴集团控股有限公司 群聊中进行私聊的方法、装置、客户端、服务器及系统
WO2017053440A1 (en) * 2015-09-23 2017-03-30 Edoardo Rizzi Communication device and method
US10541951B2 (en) * 2016-03-25 2020-01-21 Inbox Group, LLC Enhancing network messaging with a real-time, interactive representation of current messaging activity of a user's contacts and associated contacts

Also Published As

Publication number Publication date
US20180331980A1 (en) 2018-11-15
SE1750586A1 (en) 2018-11-13
SE541577C2 (en) 2019-11-05
US11050684B2 (en) 2021-06-29
EP3402137A1 (en) 2018-11-14
EP3402137B1 (en) 2020-10-14

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