DE69926714D1 - Reduzierung des Ressourcenverbrauches durch ACD Systemen - Google Patents

Reduzierung des Ressourcenverbrauches durch ACD Systemen

Info

Publication number
DE69926714D1
DE69926714D1 DE69926714T DE69926714T DE69926714D1 DE 69926714 D1 DE69926714 D1 DE 69926714D1 DE 69926714 T DE69926714 T DE 69926714T DE 69926714 T DE69926714 T DE 69926714T DE 69926714 D1 DE69926714 D1 DE 69926714D1
Authority
DE
Germany
Prior art keywords
reduction
resource consumption
acd systems
acd
systems
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69926714T
Other languages
English (en)
Other versions
DE69926714T2 (de
Inventor
Shmuel Shaffer
William Beyda
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens Communications Inc
Original Assignee
Siemens Information and Communication Networks Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Information and Communication Networks Inc filed Critical Siemens Information and Communication Networks Inc
Publication of DE69926714D1 publication Critical patent/DE69926714D1/de
Application granted granted Critical
Publication of DE69926714T2 publication Critical patent/DE69926714T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2209—Arrangements for supervision, monitoring or testing for lines also used for data transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H04M3/367—Traffic or load control
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Small-Scale Networks (AREA)
DE69926714T 1998-12-15 1999-12-02 Reduzierung des Ressourcenverbrauches durch ACD Systemen Expired - Fee Related DE69926714T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/213,090 US6327364B1 (en) 1998-12-15 1998-12-15 Reducing resource consumption by ACD systems
US213090 1998-12-15

Publications (2)

Publication Number Publication Date
DE69926714D1 true DE69926714D1 (de) 2005-09-22
DE69926714T2 DE69926714T2 (de) 2006-08-10

Family

ID=22793702

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69926714T Expired - Fee Related DE69926714T2 (de) 1998-12-15 1999-12-02 Reduzierung des Ressourcenverbrauches durch ACD Systemen

Country Status (4)

Country Link
US (1) US6327364B1 (de)
EP (1) EP1011255B1 (de)
JP (1) JP2000201366A (de)
DE (1) DE69926714T2 (de)

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US7046643B1 (en) * 1997-07-30 2006-05-16 Bellsouth Intellectual Property Corporation Method for dynamic multi-level pricing for wireless communications according to quality of service
US6782530B1 (en) * 1999-04-05 2004-08-24 Microsoft Corporation Method of ranking messages generated in a computer system
US7457279B1 (en) * 1999-09-10 2008-11-25 Vertical Communications Acquisition Corp. Method, system, and computer program product for managing routing servers and services
US7233980B1 (en) * 1999-12-31 2007-06-19 Nortel Networks Limited System and method for dynamic queuing in an automatic call distributor
US6678371B1 (en) * 2000-02-15 2004-01-13 Avaya Technolocy Corp. Direct customer control of a network router
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US7299259B2 (en) 2000-11-08 2007-11-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
US6822945B2 (en) * 2000-11-08 2004-11-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
US7929562B2 (en) 2000-11-08 2011-04-19 Genesis Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
US6763093B2 (en) * 2000-12-14 2004-07-13 Nortel Networks Limited Application based queuing via an H.323/SIP interface
US20020087623A1 (en) * 2000-12-30 2002-07-04 Eatough David A. Method and apparatus for determining network topology and/or managing network related tasks
US6754221B1 (en) * 2001-02-15 2004-06-22 General Bandwidth Inc. System and method for selecting a compression algorithm according to an available bandwidth
US7584241B2 (en) * 2001-03-19 2009-09-01 Microsoft Corporation System and method for communications management and data exchange
US7065203B1 (en) * 2001-05-07 2006-06-20 Cisco Technology, Inc. Method and system for managing call requests in a limited bandwidth environment
US6937560B2 (en) * 2001-05-22 2005-08-30 Comtech Ef Data, Inc. Method and apparatus for selectively accelerating network communications
GB2379578A (en) * 2001-09-10 2003-03-12 Convergent Systems Ltd Message management with priority assigned in dependence on message type
US20030091031A1 (en) * 2001-11-14 2003-05-15 International Business Machines Corporation Variable pricing structure for transmitting packets across a communications link
US7212625B1 (en) * 2001-12-20 2007-05-01 Nortel Networks Limited System and method for presenting queue lengths of various media used by service centers
USRE46776E1 (en) 2002-08-27 2018-04-03 Genesys Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
US7006831B2 (en) * 2002-09-27 2006-02-28 Bellsouth Intellectual Property Corporation Apparatus and method for providing dynamic communications network traffic control
US6847711B2 (en) * 2003-02-13 2005-01-25 Sbc Properties, L.P. Method for evaluating customer call center system designs
US6970547B2 (en) * 2003-05-12 2005-11-29 Onstate Communications Corporation Universal state-aware communications
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US8782654B2 (en) 2004-03-13 2014-07-15 Adaptive Computing Enterprises, Inc. Co-allocating a reservation spanning different compute resources types
US20070266388A1 (en) 2004-06-18 2007-11-15 Cluster Resources, Inc. System and method for providing advanced reservations in a compute environment
US8176490B1 (en) 2004-08-20 2012-05-08 Adaptive Computing Enterprises, Inc. System and method of interfacing a workload manager and scheduler with an identity manager
CA2827035A1 (en) 2004-11-08 2006-05-18 Adaptive Computing Enterprises, Inc. System and method of providing system jobs within a compute environment
US8863143B2 (en) 2006-03-16 2014-10-14 Adaptive Computing Enterprises, Inc. System and method for managing a hybrid compute environment
US9075657B2 (en) 2005-04-07 2015-07-07 Adaptive Computing Enterprises, Inc. On-demand access to compute resources
EP1866767B1 (de) 2005-03-16 2018-04-18 III Holdings 12, LLC Automatische übergabe von arbeitspensum an ein bedarfsdeckungszentrum
US9231886B2 (en) 2005-03-16 2016-01-05 Adaptive Computing Enterprises, Inc. Simple integration of an on-demand compute environment
US9015324B2 (en) 2005-03-16 2015-04-21 Adaptive Computing Enterprises, Inc. System and method of brokering cloud computing resources
US8782120B2 (en) 2005-04-07 2014-07-15 Adaptive Computing Enterprises, Inc. Elastic management of compute resources between a web server and an on-demand compute environment
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US7953882B2 (en) 2007-07-26 2011-05-31 Realnetworks, Inc. Adaptive variable fidelity media distribution system and method
US8041773B2 (en) 2007-09-24 2011-10-18 The Research Foundation Of State University Of New York Automatic clustering for self-organizing grids
US8305896B2 (en) * 2007-10-31 2012-11-06 Cisco Technology, Inc. Selective performance enhancement of traffic flows
US11720290B2 (en) 2009-10-30 2023-08-08 Iii Holdings 2, Llc Memcached server functionality in a cluster of data processing nodes
US10877695B2 (en) 2009-10-30 2020-12-29 Iii Holdings 2, Llc Memcached server functionality in a cluster of data processing nodes
US8731169B2 (en) * 2012-03-26 2014-05-20 International Business Machines Corporation Continual indicator of presence of a call participant
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US9661138B2 (en) 2015-01-14 2017-05-23 Unify Gmbh & Co. Kg System and method for automatic intention evaluation and communication routing
US11209285B2 (en) * 2015-09-30 2021-12-28 Nissan Motor Co., Ltd. Vehicular display device
CN109391555B (zh) * 2017-08-08 2022-08-12 迈普通信技术股份有限公司 报文调度方法、装置及通信设备
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US6170011B1 (en) * 1998-09-11 2001-01-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining and initiating interaction directionality within a multimedia communication center

Also Published As

Publication number Publication date
EP1011255A3 (de) 2003-04-16
DE69926714T2 (de) 2006-08-10
US6327364B1 (en) 2001-12-04
EP1011255B1 (de) 2005-08-17
EP1011255A2 (de) 2000-06-21
JP2000201366A (ja) 2000-07-18

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Legal Events

Date Code Title Description
8327 Change in the person/name/address of the patent owner

Owner name: SIEMENS COMMUNICATIONS, INC., BOCA RATON, FLA., US

8364 No opposition during term of opposition
8339 Ceased/non-payment of the annual fee