DE69810910T2 - System und verfahren zur automatischen aufrechterhaltung eines rechnersystems - Google Patents

System und verfahren zur automatischen aufrechterhaltung eines rechnersystems Download PDF

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Publication number
DE69810910T2
DE69810910T2 DE69810910T DE69810910T DE69810910T2 DE 69810910 T2 DE69810910 T2 DE 69810910T2 DE 69810910 T DE69810910 T DE 69810910T DE 69810910 T DE69810910 T DE 69810910T DE 69810910 T2 DE69810910 T2 DE 69810910T2
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Prior art keywords
automatic maintenance
computer system
computer
maintenance
automatic
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Expired - Lifetime
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DE69810910T
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DE69810910D1 (de
Inventor
J Isenberg
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NortonLifeLock Inc
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Symantec Corp
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/22Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2257Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing using expert systems
DE69810910T 1997-03-19 1998-02-04 System und verfahren zur automatischen aufrechterhaltung eines rechnersystems Expired - Lifetime DE69810910T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/820,573 US5944839A (en) 1997-03-19 1997-03-19 System and method for automatically maintaining a computer system
PCT/US1998/002061 WO1998041920A1 (en) 1997-03-19 1998-02-04 System and method for automatically maintaining a computer system

Publications (2)

Publication Number Publication Date
DE69810910D1 DE69810910D1 (de) 2003-02-27
DE69810910T2 true DE69810910T2 (de) 2004-01-15

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DE69810910T Expired - Lifetime DE69810910T2 (de) 1997-03-19 1998-02-04 System und verfahren zur automatischen aufrechterhaltung eines rechnersystems

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US (1) US5944839A (de)
EP (1) EP0968467B1 (de)
CA (1) CA2284214C (de)
DE (1) DE69810910T2 (de)
WO (1) WO1998041920A1 (de)

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Also Published As

Publication number Publication date
CA2284214A1 (en) 1998-09-24
EP0968467A1 (de) 2000-01-05
DE69810910D1 (de) 2003-02-27
CA2284214C (en) 2003-04-08
US5944839A (en) 1999-08-31
EP0968467B1 (de) 2003-01-22
WO1998041920A1 (en) 1998-09-24

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