DE69526795D1 - Pbx-datenwiederauffindungs- und meldungssystem und verfahren - Google Patents

Pbx-datenwiederauffindungs- und meldungssystem und verfahren

Info

Publication number
DE69526795D1
DE69526795D1 DE69526795T DE69526795T DE69526795D1 DE 69526795 D1 DE69526795 D1 DE 69526795D1 DE 69526795 T DE69526795 T DE 69526795T DE 69526795 T DE69526795 T DE 69526795T DE 69526795 D1 DE69526795 D1 DE 69526795D1
Authority
DE
Germany
Prior art keywords
data recovery
message system
pbx data
pbx
message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69526795T
Other languages
English (en)
Other versions
DE69526795T2 (de
Inventor
David Morrison
Gale Marinelli
Barbara Chin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens Communications Inc
Original Assignee
Siemens Information and Communication Networks Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Information and Communication Networks Inc filed Critical Siemens Information and Communication Networks Inc
Publication of DE69526795D1 publication Critical patent/DE69526795D1/de
Application granted granted Critical
Publication of DE69526795T2 publication Critical patent/DE69526795T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Debugging And Monitoring (AREA)
  • Monitoring And Testing Of Exchanges (AREA)
  • Exchange Systems With Centralized Control (AREA)
DE69526795T 1994-10-05 1995-10-04 Pbx-datenwiederauffindungs- und meldungssystem und verfahren Expired - Fee Related DE69526795T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/318,317 US5623540A (en) 1994-10-05 1994-10-05 PBX data retrieval and reporting system and method
PCT/US1995/012936 WO1996012375A2 (en) 1994-10-05 1995-10-04 Pbx data retrieval and reporting system and method

Publications (2)

Publication Number Publication Date
DE69526795D1 true DE69526795D1 (de) 2002-06-27
DE69526795T2 DE69526795T2 (de) 2002-11-21

Family

ID=23237653

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69526795T Expired - Fee Related DE69526795T2 (de) 1994-10-05 1995-10-04 Pbx-datenwiederauffindungs- und meldungssystem und verfahren

Country Status (5)

Country Link
US (2) US5623540A (de)
EP (1) EP0784898B1 (de)
JP (1) JPH10507329A (de)
DE (1) DE69526795T2 (de)
WO (1) WO1996012375A2 (de)

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US20020106070A1 (en) * 2000-10-27 2002-08-08 Elsey Nicholas J. Technique for effectively capturing and processing event data
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US7356758B1 (en) 2001-06-19 2008-04-08 Microstrategy Incorporated System and method for run-time report resolution of reports that include prompt objects
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Also Published As

Publication number Publication date
US5623540A (en) 1997-04-22
US5945990A (en) 1999-08-31
DE69526795T2 (de) 2002-11-21
EP0784898B1 (de) 2002-05-22
WO1996012375A2 (en) 1996-04-25
EP0784898A2 (de) 1997-07-23
JPH10507329A (ja) 1998-07-14
WO1996012375A3 (en) 1996-08-15

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8339 Ceased/non-payment of the annual fee