DE69429560D1 - Fernsprechleitweglenkungssystem mit Warteschlangeformungs- und Sprachbenachrichtigungsmöglichkeiten - Google Patents
Fernsprechleitweglenkungssystem mit Warteschlangeformungs- und SprachbenachrichtigungsmöglichkeitenInfo
- Publication number
- DE69429560D1 DE69429560D1 DE69429560T DE69429560T DE69429560D1 DE 69429560 D1 DE69429560 D1 DE 69429560D1 DE 69429560 T DE69429560 T DE 69429560T DE 69429560 T DE69429560 T DE 69429560T DE 69429560 D1 DE69429560 D1 DE 69429560D1
- Authority
- DE
- Germany
- Prior art keywords
- queuing
- routing system
- voice notification
- notification capabilities
- telephone routing
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/096,945 US5440623A (en) | 1993-07-26 | 1993-07-26 | Telephone routing system with queuing and voice messaging capabilities |
Publications (2)
Publication Number | Publication Date |
---|---|
DE69429560D1 true DE69429560D1 (de) | 2002-02-07 |
DE69429560T2 DE69429560T2 (de) | 2002-08-08 |
Family
ID=22259876
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69429560T Expired - Fee Related DE69429560T2 (de) | 1993-07-26 | 1994-07-20 | Fernsprechleitweglenkungssystem mit Warteschlangeformungs- und Sprachbenachrichtigungsmöglichkeiten |
Country Status (3)
Country | Link |
---|---|
US (1) | US5440623A (de) |
EP (1) | EP0641112B1 (de) |
DE (1) | DE69429560T2 (de) |
Families Citing this family (36)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5793842A (en) * | 1995-02-27 | 1998-08-11 | Schloemer; Jerry R. | System and method of call routing and connection in a mobile (remote) radio telephone system |
DE19535540C1 (de) * | 1995-09-25 | 1996-12-12 | Siemens Ag | Verfahren zur Behandlung von an Kommunikationssystemen mit automatischer Anrufverteilung ankommenden Anrufen bei besetzten Agenten-Kommunikationsendgeräten |
GB2310337B (en) * | 1996-02-19 | 2000-03-08 | Ericsson Telefon Ab L M | Method and arrangement for handling telephone calls |
US7076044B2 (en) * | 1997-02-26 | 2006-07-11 | Qwest Communications International, Inc. | Call queuing notification |
US7145905B2 (en) * | 1997-02-26 | 2006-12-05 | Qwest Communications International Inc. | Call queuing service termination |
US5844896A (en) * | 1997-02-26 | 1998-12-01 | U S West, Inc. | System and method for routing telephone calls |
US7020253B2 (en) * | 1997-02-26 | 2006-03-28 | Qwest Communications International Inc. | Call queuing utilization reporting |
US7231031B2 (en) * | 1997-02-26 | 2007-06-12 | Qwest Communications International Inc. | AIN call queuing |
US5995596A (en) * | 1997-03-12 | 1999-11-30 | Siemens Information And Communication Networks, Inc. | System and method for coordination of multimedia messages across multiple systems |
US6675195B1 (en) * | 1997-06-11 | 2004-01-06 | Oracle International Corporation | Method and apparatus for reducing inefficiencies caused by sending multiple commands to a server |
US5966351A (en) * | 1997-10-29 | 1999-10-12 | Siemens Information And Communications Networks, Inc. | System and method for changing the priority of voice mail messages within the recipient's mailbox |
US6285752B1 (en) | 1997-12-19 | 2001-09-04 | Blake Rice | Automated right-party contact telephone system |
US6621900B1 (en) * | 1997-12-19 | 2003-09-16 | Blake Rice | Automated right-party contact telephone system |
US6415269B1 (en) | 1998-05-29 | 2002-07-02 | Bidcatcher, L.P. | Interactive remote auction bidding system |
US6091949A (en) * | 1998-06-25 | 2000-07-18 | Telefonaktiebolaget Lm Ericsson (Publ) | Location triggered barring of call forwarding |
US6442755B1 (en) | 1998-07-07 | 2002-08-27 | United Video Properties, Inc. | Electronic program guide using markup language |
US6542584B1 (en) | 1998-08-31 | 2003-04-01 | Intel Corporation | Digital telephone system with automatic voice mail redirection |
US6459899B1 (en) | 1998-09-14 | 2002-10-01 | Jerry R. Schloemer | Cellular radio routing system |
US7558381B1 (en) * | 1999-04-22 | 2009-07-07 | Agere Systems Inc. | Retrieval of deleted voice messages in voice messaging system |
US6473501B1 (en) * | 1999-06-11 | 2002-10-29 | Telefonaktiebolaget L M Ericsson (Publ) | Concurrent hunt group searching methods and arrangements |
US7461024B2 (en) | 2000-09-27 | 2008-12-02 | Montgomery Rob R | Bidder-side auction dynamic pricing agent, system, method and computer program product |
US6834101B1 (en) | 2001-08-28 | 2004-12-21 | Verizon Services Corp. | Ain based call retry and enhanced call waiting services |
AU2002953210A0 (en) * | 2002-12-09 | 2003-01-02 | Endmell Pty Ltd | Telephony service system |
US7409361B2 (en) * | 2003-12-08 | 2008-08-05 | Bid Catcher L.P. | Auction system for remote bidding and method |
US20040248590A1 (en) * | 2003-06-06 | 2004-12-09 | Kevin Chan | Apparatus and method for presence-based call routing using computers |
IL157205A (en) * | 2003-08-03 | 2009-08-03 | Tadiran Telecom Ltd | Method and device for broadcasting messages |
US7428501B2 (en) * | 2003-12-08 | 2008-09-23 | Bidcatcher, L.P. | Auction system for remote bidding and method |
US7895087B1 (en) | 2004-04-26 | 2011-02-22 | The Jellyvision Lab, Inc. | Method and system for providing an on-line auction |
CA2612600C (en) | 2006-12-19 | 2010-02-09 | Bce Inc. | Method, system and apparatus for intelligently handling a request for a communication session |
US9571303B2 (en) | 2006-12-19 | 2017-02-14 | Bce Inc. | Method, system and apparatus for handling a request for a media-over-packet communication session |
WO2008103459A2 (en) * | 2007-02-22 | 2008-08-28 | Gottlieb Harry N | On-line auction interface |
US7286661B1 (en) | 2007-05-01 | 2007-10-23 | Unison Technologies Llc | Systems and methods for scalable hunt-group management |
US20080285736A1 (en) | 2007-05-16 | 2008-11-20 | Unison Technolgies Llc | Systems and methods for providing unified collaboration systems with conditional communication handling |
US8311205B2 (en) | 2009-01-29 | 2012-11-13 | At&T Intellectual Property Ii, L.P. | System and method for handling multiple call redirections in a voice messaging system |
US8396203B2 (en) | 2009-10-20 | 2013-03-12 | At&T Intellectual Property I, L.P. | Automatic integrated escalation in a unified messaging system |
US8209386B2 (en) * | 2009-10-20 | 2012-06-26 | At&T Intellectual Property I, L.P. | Message routing and determining a message recipient in a unified messaging system |
Family Cites Families (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4602129A (en) * | 1979-11-26 | 1986-07-22 | Vmx, Inc. | Electronic audio communications system with versatile message delivery |
US4747124A (en) * | 1982-09-28 | 1988-05-24 | Opcom | PBX telephone call control system |
US4788715A (en) * | 1986-10-16 | 1988-11-29 | American Telephone And Telegraph Company At&T Bell Laboratories | Announcing waiting times in queuing systems |
US5166974A (en) * | 1988-11-16 | 1992-11-24 | Dytel Corporation | Interactive call processor to facilitate completion of queued calls |
US5020095A (en) * | 1988-11-16 | 1991-05-28 | Dytel Corporation | Interactive call distribution processor |
US4896345A (en) * | 1989-02-16 | 1990-01-23 | Thorne Donald J | Call handling system |
US4964155A (en) * | 1989-03-14 | 1990-10-16 | Mitel Corporation | Programmable threshold alert |
US5193110A (en) * | 1990-10-09 | 1993-03-09 | Boston Technology, Incorporated | Integrated services platform for telephone communication system |
US5185781A (en) * | 1990-10-12 | 1993-02-09 | At&T Bell Laboratories | Automation of telephone operator assistance calls |
US5185782A (en) * | 1991-02-08 | 1993-02-09 | A&T Bell Laboratories | ACD arrangement for automatically returning a call at a time specified by the original caller |
US5175761A (en) * | 1991-11-18 | 1992-12-29 | Rolm Systems | Call transfers by voice messaging system (VMS) integrated to a private branch exchange |
DE9201180U1 (de) * | 1992-01-31 | 1992-04-16 | Siemens Ag, 8000 Muenchen, De | |
US5309512A (en) * | 1992-07-29 | 1994-05-03 | At&T Bell Laboratories | Call waiting deluxe feature |
-
1993
- 1993-07-26 US US08/096,945 patent/US5440623A/en not_active Expired - Lifetime
-
1994
- 1994-07-20 DE DE69429560T patent/DE69429560T2/de not_active Expired - Fee Related
- 1994-07-20 EP EP94111267A patent/EP0641112B1/de not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
US5440623A (en) | 1995-08-08 |
DE69429560T2 (de) | 2002-08-08 |
EP0641112B1 (de) | 2002-01-02 |
EP0641112A2 (de) | 1995-03-01 |
EP0641112A3 (de) | 1995-09-20 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
8364 | No opposition during term of opposition | ||
8339 | Ceased/non-payment of the annual fee |