DE69423161T2 - Automatisches System für geführten Zugriff auf Sprachsignale von Telefonlinien - Google Patents

Automatisches System für geführten Zugriff auf Sprachsignale von Telefonlinien

Info

Publication number
DE69423161T2
DE69423161T2 DE69423161T DE69423161T DE69423161T2 DE 69423161 T2 DE69423161 T2 DE 69423161T2 DE 69423161 T DE69423161 T DE 69423161T DE 69423161 T DE69423161 T DE 69423161T DE 69423161 T2 DE69423161 T2 DE 69423161T2
Authority
DE
Germany
Prior art keywords
voice signals
telephone lines
automatic system
guided access
guided
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69423161T
Other languages
English (en)
Other versions
DE69423161D1 (de
Inventor
Santis Gerardo De
Antonello Riccio
Francesca Rigosi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Alcatel Lucent SAS
Original Assignee
Alcatel SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alcatel SA filed Critical Alcatel SA
Publication of DE69423161D1 publication Critical patent/DE69423161D1/de
Application granted granted Critical
Publication of DE69423161T2 publication Critical patent/DE69423161T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2016—Call initiation by network rather than by subscriber
DE69423161T 1993-09-06 1994-08-20 Automatisches System für geführten Zugriff auf Sprachsignale von Telefonlinien Expired - Lifetime DE69423161T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ITMI931906A IT1272573B (it) 1993-09-06 1993-09-06 Sistema automatico di acquisizione guidata di segnali vocali da linea telefonica

Publications (2)

Publication Number Publication Date
DE69423161D1 DE69423161D1 (de) 2000-04-06
DE69423161T2 true DE69423161T2 (de) 2000-09-28

Family

ID=11366854

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69423161T Expired - Lifetime DE69423161T2 (de) 1993-09-06 1994-08-20 Automatisches System für geführten Zugriff auf Sprachsignale von Telefonlinien

Country Status (4)

Country Link
EP (1) EP0642118B1 (de)
DE (1) DE69423161T2 (de)
ES (1) ES2142896T3 (de)
IT (1) IT1272573B (de)

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2165969B (en) * 1984-10-19 1988-07-06 British Telecomm Dialogue system
DE3608239A1 (de) * 1986-03-12 1987-09-24 Ds Elektronik Gmbh Telefoncomputer
JP2558682B2 (ja) * 1987-03-13 1996-11-27 株式会社東芝 知的ワ−クステ−シヨン
US5125022A (en) * 1990-05-15 1992-06-23 Vcs Industries, Inc. Method for recognizing alphanumeric strings spoken over a telephone network

Also Published As

Publication number Publication date
EP0642118A1 (de) 1995-03-08
DE69423161D1 (de) 2000-04-06
ITMI931906A0 (it) 1993-09-06
IT1272573B (it) 1997-06-23
ITMI931906A1 (it) 1995-03-06
EP0642118B1 (de) 2000-03-01
ES2142896T3 (es) 2000-05-01

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8327 Change in the person/name/address of the patent owner

Owner name: ALCATEL LUCENT, PARIS, FR