DE3040133A1 - Operational control of large catering establishment - using order input terminals, preparation terminals, central processor and printers - Google Patents

Abstract

The method and arrangement are for the control of processes, i.e. ordering preparing and/or finishing at short notice, distribution and accounting, involving a limited number of food and drink items in a large scale food operation are applicable in large restaurants esp. in motorway service areas. They enable the active operation to be conducted more reliably and rapidly than do conventional systems. The ordering information is entered via one or more input terminals in the dining areas and transferred to a data processing and storage unit. The processing unit displays the required information at food and drink preparation points. When the articles have been prepared, corresp. information is entered from the preparation points and a serving ticket produced for the waiter to deliver with the order. The system simultaneously produces a receipt corresp. to the order.

Description

Procedure and device for sequence control

in a large catering business The invention relates to a method for the flow control of the ordering, the provision and / or the short-term Production, delivery and billing of a limited number of dishes and drinks in a large catering establishment.

Large restaurants, for example, Motorway service stations or similar catering establishments with a large number of spaces in Question.

So far, the process is between ordering on the one hand and delivery and, on the other hand, calculating an item in catering establishments cumbersome and time consuming. On the one hand, this affects the number of waiters required, on the other hand, also on the waiting time incurred by the guest and thus under certain circumstances negatively on its willingness to eat. The waiter has to go after him has taken the order or orders at a table, at a device with a receipt issuing device equipped cash register to type in the orders, already at this cash register Waiting times for several waiters can arise, and. spdann .... wiyd the receipt at the counter -or. handed over to the buffet, which again meant waiting times for the waiter can run. The. The staff at the buffet must then be a part of the Orders such as the provision of beverages, drafts of beer and the like, Do it yourself and forward the food receipts to the kitchen. Must be in the kitchen Then the orders are divided into the individual food components, the dishes provided or produced and then compiled.

Difficulties can arise when the food is served because it is not necessarily clear in which order different waiters will give theirs Have placed orders for the same item. The waiter then knows possibly not, at which table an order was placed must be, and when one and the same article is ordered one after the other he can also no longer necessarily know which guest placed his order first and should therefore be served first in order to avoid displeasure if it has been for a long time Avoid guests waiting for the same dish.

The object of the invention is to find methods and devices by means of which all these inconveniences can be avoided with certainty and the entire process from ordering to delivery and invoicing can be accelerated considerably.

This object is achieved according to the invention by the in the characterizing Part of claim 1 in detail specified steps and measures solved.

The method according to the invention has a number of significant ones Benefits. Orders can be placed on the input device in a flash; this input device can have a menu card keyboard, possibly also a screen which the whole order appears listed. These devices are in any case much easier and smaller than a cash register. There can therefore be several such Devices in a large gas space, for example & in-es: 'pro', Kefiner, set up but of course also one device in each guest room, if several are available are. Incidentally, these devices can then also be printed out at the end of the process serve the guest bill. The order information (type and number of ordered Item, waiter no., Table no.) Are now sent to display devices at the individual supply sources given, such as counter, kitchen, kitchen buffet, grill, and there the total numbers of the individual articles ordered. Upon provision or completion of the article in question, this delivery is again based on the order number of the item concerned is deducted, so that the operating staff at the individual Make accurate at all times knows which individual Articles still to be provided or to be prepared. The marching receipt is then at the delivery point for the waiter (e.g. kitchen counter or counter or Buffet). The guest invoice can then be sent either there or at the input device can be printed out. The waiter will be provided with the item Waiter call communicated. The order of the orders is determined in this procedure adhered to exactly, and the waiter then also knows at which table the delivery of the article in question.

With the UMenu divider according to claim 2, the kitchen knows e.g.

time, too, towards the end of the main meal, what amounts of food which require a longer production time are likely to be produced measured. So you can use the last stitching e.g.

of grills, fryers and the like, pretty much estimate correctly. The possibly over liquid pre-tapping of an indefinite Amount of glasses with beer and the like also becomes superfluous.

The method according to the invention thus leads to a very considerable one Acceleration of the entire operational process, it is almost completely unidot-proof ", billing is accelerated and error-free, and creation becomes facilitated by statistics of the company according to the most varied of aspects, for example, according to the popularity of the individual dishes, possibly different ones Days of the week or at different times of the year, scored by the individual waiters Sales, the willingness to eat at certain tables and much more.

When ordering menus, either from the dining or computing device himself, or possibly also from the waiter at the ordering device, a specific one Time delay for the preparation and provision of the individual courses of a Court to be realized. You can do this, for example, by means of a timing control achieve, through which each dish is assigned a certain number of bars and this Dishes then in a particular Clock, as it were, in time be promoted in front.

For example, if there is no menu, the soup is not given a delay cycle, the main course, then with a certain delay after delivery the soup is supposed to be delivered two time cycles, and the dessert receives because Yes, the main course takes the longest to be eaten, e.g. five time intervals.

In this way it is ensured that the individual parts of a Menus are completed and delivered pretty much at exactly the right time can, i.e. neither too early nor with undesirable delay.

The printer for the marching receipt can either be triggered automatically when the food is provided and the fact of the provision by Actuation of the actuating element on the display device is fed, or he can be made ready for printing by this actuation and must then be triggered separately. The latter is advantageous, for example, if you have a printer like a Ticket printer used, so with several actuators for triggering the printing and delivery of marching receipts in several colors. Different Colors can be used, for example, to quickly identify who is responsible Department that ordered the type of item (food, drink, miscellaneous) and for other purposes of differentiation.

The actuators. e.g. pushbuttons with which the finished and / or provision of the article must of course be entered in the system not be attached to the display device itself, but can also be in one separate device can be provided, but it is expedient to use the same geometrical line division like the display device, e.g. the screen.

In addition to a screen, any other display device can also be used as a display device use any device suitable for this purpose, e.g.

an LED display panel divided into columns and characters, the numbers and letters, such as the abbreviations of the individual dishes and / or drinks, are visible can be.

The system can of course also be designed so that on each Input device a possibility for weaving in an insert and / or menu change request is provided, by means of which the waiter corresponding requests for a change Guest can enter. These change requests are then stored in memory. and calculating device recycled separately, with a special signal expediently being sent to the display device is made visible in order to make the staff aware of this deviation. This is also the case with the separate display devices for the individual components taken into account and also in the calculation, since generally with such deviations a surcharge for changes is made in the invoice. This will be done when you print the Marching receipts and / or the guest bill are taken into account.

On the one hand, the drawing shows the implementation in diagram form of the method according to the invention and, on the other hand, individual devices and devices, which can be used in practice for the implementation of the method according to the invention are.

Figure la and Figure lb show when Figure lb from the right to Figure 1 is applied, the entire sequence control when implementing the invention Procedure.

FIG. 2 shows a perspective view of an input (ordering device) For the waiter with push-button operation, which can also be used as a cake till, counter till or outgoing cashier can be used.

FIG. 3 shows, also in perspective representation, an ordering device with a menu card keyboard.

Figure 4 shows a perspective view of a screen that advantageous in connection with a device either according to FIG. 2 or according to FIG 3 can be used.

FIG. 5 shows, again in perspective, a waiter call display.

FIG. 6 shows in perspective a dispensing device for the kitchen and / or for the counter.

FIG. 7 shows five examples of evaluation options by means of the storage and computing device used in the method according to the invention, in connection with a corresponding printer.

FIG. 8a shows a perspective view of a printer for marching receipts in three different colors, Figure 8b shows an example of such a marching receipt.

The sequence control scheme according to Figures la and lb does not require any further explanation. The explanation of the individual devices and their mutual Connections are entered in these drawing figures by means of word designations The input device according to Figure 2, which - as already mentioned - both as a waiter burrowing device, Can be used as a cake till, as a counter or as an exit till, naturally falls small, handy and also inexpensive.

This device can be supplemented with the direct keys in the figure 3 shown, new card keyboard, which of course allows you to enter the orders made a lot easier.

In addition, a screen according to Figure 4 can also be provided, on which the entire order appears listed.

If you don't want to use a screen, a waiter call display can not be used provide according to Figure 5 (the number of display fields is of course unlimited), the shows the waiter that food or drinks or other items are ready to be picked up are provided.

Figure 6 shows a. Display device for kitchen and / or counter. In the In the kitchen, this display device continuously informs the kitchen staff of the number of existing and pending orders for each item. The number of screens required depends on the length of the menu and also on whether you want a chronological breakdown for several courses or not. In the Notification can, in the manner already described above, also change requests, for example, requests for supplementary changes can be displayed. If that ordered Court is ready, the actuating element (assigned to this court) is shown four vertical rows of push buttons) are pressed, and this is the associated Marching receipt retrieved The actuating elements sit in vertical bars, which divide the screen into columns. Each actuator (pushbutton) is assigned to a row in each column.

The same device can be used as a display device at the counter, if one or more buffets are to tap the drinks. Here the buffet must he neither has to wait for the waiters to come to him with orders, nor does he have to wait for a strong one Tapping operation indiscriminately. The waiter then finds the drinks he has ordered already prepared for him when he comes to the bar. The screen of this The display device attached to the counter calls for the drinks to be summed up at the same moment that the waiter placed the order in the dining room types into his ordering device. As soon as the buffet has poured, he calls through simple Push the button or the marching ticket (s). The use of such a screen as a display device facilitates and accelerates the entire work at the counter for the Buffer'wer and makes sorting the receipts superfluous.

The evaluation options when exercising the procedure according to the Invention are shown in Figure 7 only as examples of the very numerous evaluations, that can be done is shown.

These representations speak for themselves and therefore need no further ~ explanation. A daily billing is shown as an example, Daily totals in the month, a Taqes report with classification according to product groups, a daily report for the individual departments with their sales, and a daily report for the generated sales with beverage articles.

The printer according to FIG. 8a prints the marching receipt. This is the delivery note to the waiter. It therefore contains, in addition to the short text of the article, the waiter number, as the example in Figure 8b shows for such a marching receipt. You can do this Put the Marching-BOn into a license plate, for example, which is attached to the tray and the various is included with items ordered by a waiter. So that the waiter easily The marching receipt contains information on which goods are to be brought to which table additionally the table no.

If a large Marschier-Receipt printer is used, then you can the receipts also have different color markings, e.g.

for cold dishes, warm dishes in the confectionery or - for very large dishes Local with multiple issues - as a "shipping note" for the room These receipts will be then cut from the strip when printing.

Claims (9)

Method and device for sequence control in a large catering business Claims 0 Method for sequence control of ordering, provision and / or the short-term production, delivery and billing of a limited number of food and drinks in a Gro6 catering establishment, as a result marked, d48 those at one or more, within the guest room, or one of the several Gsstr # ume, located input (order) devices type and number of the ordered items, waiter no. and preferably also table no. entered, this order information is sent to a data storage and computing device This in turn sends an impulse to a field per item with number and item information having display device, in the kitchen and at the beverage preparation station (belonging to the dispensing station) where by adding up a display of the ordered Article with total number of the same is generated, and then, after completion and provision of the article, this on an actuating element spatially assigned to each field per article (e.g. push button), which gives the data storage and computing device a Information is forwarded through which, on the one hand, a reduction in the Number of orders of the article in question is effected in the display on the relevant display device and at the same time triggering or releasing a printer assigned to one of the Print the article with the data from the order entry (article, Kßllner no., Table no.) Issues Marching receipt, which is added to the article and preferably also the triggering of a waiter call signal for the one indicated on the marching receipt Waiter to pick up the item he has ordered triggers, while at the same time this article is stored and set off in the storage and computing device and the creation of the final waiter account is triggered. 2: The method according to claim 1, characterized in that the waiter orders for meals from the computing device in frequently occurring food components (e.g. soups, various schnitzel, side dishes such as fried potatoes, french fries, boiled potatoes, Pasta, vegetables, various salad plates, desserts) and the accordingly the existing orders, food components totaled separate display devices in the kitchen, of which the total numbers are those in the respectively delivered Dishes contained numbers of the food components when the actuating element is actuated on the main display device in the kitchen. ~ # ~. ~ Procedure. nach.Anspruch 1 or 2, characterized in that that the computer corresponds to the printer for the marching tokens the print signals for them the chronological order of the orders made (all waiter numbers> gives away. 4. The method according to any one of claims 1 to 3, characterized in that the actuation of the actuating element only enables the operation of a printer to be triggered separately 5. The method according to claim 4, characterized in that the printer several actuating elements for triggering the printing and delivery of marching receipts in several colors (like a ticket printer). 6. The method according to any one of claims 1 to 5, characterized in that that when ordering a multi-course dish, i.e. a menu, consisting e.g. from soup or starter, main course and dessert, the individual courses with different adjustable delay times from the computing device to the display device passed in the kitchen. 7. The method according to claim 6, characterized in that the desired Time delay between the individual courses can be entered on the input device. 8. The method according to any one of claims 1 to 7, characterized in that that on each input device there is a possibility to enter a command andtor Menu change request is provided, which in the storage and computing device a corresponding Special signal as well as other information in the separate display devices as well as a special calculation (surcharge for changes) when quoting the price on the marching receipt causes. 9. Device for carrying out the method according to one or more of claims 1 to 8, characterized in that as a display device a in lines and screen divided into columns by vertical bars is provided in whose bars contain the actuating elements (e.g. pushbuttons) for the individual, the fields assigned to different articles are provided. lo. Device for carrying out the method according to one or more of Claims 1 to 8, characterized in that the display device is one in columns and line segmented LED digital letter display panel is provided.