CO2024002822A2 - Sistema y método para mejoras al preprocesamiento de datos para realizar pronósticos - Google Patents

Sistema y método para mejoras al preprocesamiento de datos para realizar pronósticos

Info

Publication number
CO2024002822A2
CO2024002822A2 CONC2024/0002822A CO2024002822A CO2024002822A2 CO 2024002822 A2 CO2024002822 A2 CO 2024002822A2 CO 2024002822 A CO2024002822 A CO 2024002822A CO 2024002822 A2 CO2024002822 A2 CO 2024002822A2
Authority
CO
Colombia
Prior art keywords
time
interval
forecasting
interactions
target interval
Prior art date
Application number
CONC2024/0002822A
Other languages
English (en)
Inventor
Chitra Gopalan
Stefan Brinton
Vikas Srivastava
Charles D Fico
Original Assignee
Genesys Cloud Services Holdings Ii Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Genesys Cloud Services Holdings Ii Llc filed Critical Genesys Cloud Services Holdings Ii Llc
Publication of CO2024002822A2 publication Critical patent/CO2024002822A2/es

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/565—Conversion or adaptation of application format or content

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Human Resources & Organizations (AREA)
  • Economics (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • Mathematical Physics (AREA)
  • Artificial Intelligence (AREA)
  • Computing Systems (AREA)
  • Medical Informatics (AREA)
  • Evolutionary Computation (AREA)
  • Development Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Game Theory and Decision Science (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • General Engineering & Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Information Transfer Between Computers (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)

Abstract

Un sistema in situ para preprocesar datos para realizar pronósticos de acuerdo con una modalidad incluye al menos un procesador y al menos una memoria que tiene una pluralidad de instrucciones almacenadas en esta que, en respuesta a la ejecución por el al menos un procesador, hace que el sistema in situ reciba una solicitud para pronosticar datos de un centro de contacto usando un sistema en la nube, determine un primer número de interacciones por unidad de tiempo para un intervalo fuente, determine un segundo número de unidades de tiempo en un intervalo de destino, y determine un tercer número de interacciones en el intervalo de destino basado en el primer número de interacciones por unidad de tiempo para el intervalo fuente y el segundo número de unidades de tiempo en el intervalo de destino.
CONC2024/0002822A 2021-09-14 2024-03-07 Sistema y método para mejoras al preprocesamiento de datos para realizar pronósticos CO2024002822A2 (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US17/474,791 US11438458B1 (en) 2021-09-14 2021-09-14 System and method for improvements to pre-processing of data for forecasting
PCT/US2022/043453 WO2023043788A1 (en) 2021-09-14 2022-09-14 System and method for improvements to pre-processing of data for forecasting

Publications (1)

Publication Number Publication Date
CO2024002822A2 true CO2024002822A2 (es) 2024-03-27

Family

ID=83149661

Family Applications (1)

Application Number Title Priority Date Filing Date
CONC2024/0002822A CO2024002822A2 (es) 2021-09-14 2024-03-07 Sistema y método para mejoras al preprocesamiento de datos para realizar pronósticos

Country Status (6)

Country Link
US (3) US11438458B1 (es)
CN (1) CN117897945A (es)
AU (1) AU2022345015A1 (es)
CA (1) CA3230978A1 (es)
CO (1) CO2024002822A2 (es)
WO (1) WO2023043788A1 (es)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11438458B1 (en) * 2021-09-14 2022-09-06 Genesys Cloud Services, Inc. System and method for improvements to pre-processing of data for forecasting
US20230108145A1 (en) * 2021-10-04 2023-04-06 UiPath, Inc. Cloud migration

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2930709A1 (en) * 2001-05-17 2002-11-21 Bay Bridge Decision Technologies, Inc. System and method for generating forecasts and analysis of contact center behavior for planning purposes
US7321657B2 (en) 2003-12-19 2008-01-22 At&T Delaware Intellectual Property, Inc. Dynamic force management system
US9071547B2 (en) 2012-01-24 2015-06-30 New Voice Media, Ltd. Distributed constraint-based optimized routing of interactions
US10116799B2 (en) * 2014-06-30 2018-10-30 Genesys Telecommunications Laboratories, Inc. Enhancing work force management with speech analytics
US9955009B2 (en) * 2014-10-09 2018-04-24 Conduent Business Services, Llc Prescriptive analytics for customer satisfaction based on agent perception
US20160173691A1 (en) 2014-12-10 2016-06-16 Interactive Intelligence Group, Inc. Method and system for generating staffing requirements for deferred work in a contact center environment
WO2018039142A1 (en) * 2016-08-22 2018-03-01 Rapidsos, Inc. Predictive analytics for emergency detection and response management
US11810022B2 (en) 2020-02-28 2023-11-07 Intuit Inc. Contact center call volume prediction
US11522993B2 (en) * 2020-04-17 2022-12-06 Marchex, Inc. Systems and methods for rapid analysis of call audio data using a stream-processing platform
US11438458B1 (en) * 2021-09-14 2022-09-06 Genesys Cloud Services, Inc. System and method for improvements to pre-processing of data for forecasting

Also Published As

Publication number Publication date
US11438458B1 (en) 2022-09-06
US20230300248A1 (en) 2023-09-21
AU2022345015A1 (en) 2024-02-29
US11700328B2 (en) 2023-07-11
US11968327B2 (en) 2024-04-23
US20230091036A1 (en) 2023-03-23
CA3230978A1 (en) 2023-03-23
WO2023043788A1 (en) 2023-03-23
CN117897945A (zh) 2024-04-16

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