CN2789838Y - Service quality estimating device - Google Patents
Service quality estimating device Download PDFInfo
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- CN2789838Y CN2789838Y CN 200520030534 CN200520030534U CN2789838Y CN 2789838 Y CN2789838 Y CN 2789838Y CN 200520030534 CN200520030534 CN 200520030534 CN 200520030534 U CN200520030534 U CN 200520030534U CN 2789838 Y CN2789838 Y CN 2789838Y
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- pin
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- service quality
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Abstract
The utility model relates to a novel service quality evaluating device, which can effectively solve the problem that public can evaluate the service quality of window service trades in service work. The evaluating device is composed of a base plate and a control circuit at the inner part of the base plate, wherein the base plate is provided with a seat card vertically, a microphone window, a quality evaluation button, an indicating lamp and a horn window are orderly arranged on an inclined plane of the base plate in front of the seat card, and the control circuit in the base plate is composed of a power supply circuit, a controller circuit and a photoelectric detection circuit. The output end of the power supply circuit is connected with the photoelectric detection circuit and the power input end of the controller circuit, and the controller circuit is connected with the photoelectric detection circuit. The control circuit is connected with a keyboard interface and a communication and ISP interface. The utility model has the advantages of simple structure, novelty, uniqueness, convenient operation and use, small size, electricity saving and stable and reliable operation.
Description
One, technical field
The utility model relates to the service quality evaluation device that uses in a kind of service industry.
Two, background technology
In recent years, along with the raising day by day of rapid development of science and technology and people's living standard, all trades and professions particularly competition of service industry are also fierce gradually." service quality " more and more serviced and serviced both sides pay close attention to as the standard of the public image that embodies business and government department, service theory, management level, and working or business window are represented the important place of business and government department service quality such as bank, hospital, telecommunications, the tax, industry and commerce, public security just.And at present mostly the evaluation of service quality quality is to adopt questionnaire type, or visit and investigate field evaluation, for various reasons, be difficult to effectively carry out, therefore, how in time grasp the evaluation of client service quality, feedback information improvement in time, upgrading products and services is the problem that need conscientiously solve, though the equipment relevant with service evaluation is arranged at present, because the existing problem of its structure itself, it uses and is unsatisfactory, not yet in effectly obtains promotion and application.
Three, utility model content
Actual needs at above-mentioned situation and evaluation service quality, the purpose of the utility model just provides a kind of novel service quality evaluation device, can effectively solve the evaluation problem of client (public) to the service quality of window services industry in services, the technical scheme that solves is, this evaluation appts is to be made of chassis and internal control circuit thereof, place card vertically is housed on the chassis, on the inclined-plane on the anterior chassis of place card the microphone window is arranged successively, the quality assessment knob, pilot lamp and loudspeaker window, control circuit in the chassis is by power circuit, controller circuitry and photoelectric detective circuit constitute, power circuit output end connects the power input of photoelectric detective circuit and controller circuitry, controller circuitry links to each other with photoelectric detective circuit, be connected to keyboard interface on the control circuit and communicate by letter and the ISP interface, the utility model is simple in structure, novel unique, easy for operation, volume is little, power saving, working stability is reliable, use Photoelectric Detection, employee's place card identity can be discerned automatically, and can with carried out voice by evaluation object and link up, the client can conveniently inquire about various evaluation informations and need not to install client software, software can rely on LAN (Local Area Network) or the Internet of having built up, realize the data sharing of evaluation information efficiently, the wide development application prospect is arranged.
Four, description of drawings
Fig. 1 is the utility model three-dimensional structure diagram.
Fig. 2 is a circuit diagram of the present utility model.
Five, embodiment
Below in conjunction with accompanying drawing embodiment of the present utility model is elaborated.
Provide by Fig. 1, Fig. 2, the utility model is to be made of chassis and internal control circuit thereof, place card 2 vertically is housed on the chassis 1, microphone window 8 is arranged on the inclined-plane on place card 2 anterior chassis successively, estimate knob 7,6,5, pilot lamp 4 and loudspeaker window 3, control circuit in the chassis 2 is to be made of power circuit, controller circuitry and photoelectric detective circuit, power circuit output end connects the power input of photoelectric detective circuit and control circuit, control circuit links to each other with photoelectric detective circuit, is connected to keyboard interface JP on the control circuit
5With radio communication and ISP interface JP
1Power circuit, controller circuitry and the photoelectric detective circuit of the control circuit in the said formation chassis are provided by Fig. 2, and its each several part circuit is constructed as follows:
Power circuit, this circuit are boost dc/dc converter IC
21 pin of (adopting the MAX1674 type) links to each other with 8 pin, through shunt capacitance C
6, C
4Ground connection is through resistance R
2Connect the power input of photoelectric detective circuit, IC
26 pin ground connection, 4 foot meridian capacitor C
5Ground connection, 5 pin are through resistance R
5Meet telefault L
1, capacitor C
3, resistance R
3And socket JP
22 pin, JP
21 pin ground connection, capacitor C
3Ground connection, resistance R
3Through resistance R
4Ground connection, and same IC
22 pin join socket JP
32 pin meet power supply V
CC, 2 pin (BEEP pin) connect controller IC
127 pin (BEEP pin);
Controller circuitry adopts microcontroller IC
1(P89LPC932BDH type), IC
13 pin with keyboard interface JP
52 pin (KEY
1Pin) links to each other IC
1The same JP of 26 pin
53 pin (KEY
2Pin) links to each other IC
1The same JP of 25 pin
54 pin (KEEY
3Pin) links to each other IC
1The same JP of 24 pin
55 pin (KEEY
4Pin) links to each other IC
1The same JP of 23 pin
56 pin (KEEY
5Pin) links to each other IC
1The same JP of 22 pin
57 pin (KEEY
6Pin) links to each other IC
121 pin (VDD pin) meet power supply V
CC, and through resistance R
1Meet IC
16 pin, IC
120 pin (RESET pin) plug receptacle JP
17 pin, IC
119 pin plug receptacle JP
16 pin (SLEEP pin), IC
118 plug receptacle JP
13 pin (TXD pin), IC
117 pin plug receptacle JP
14 pin (RXD pin), IC
116 pin, 2 pin, 13 pin, 14 pin, 15 pin, 27 pin, 28 pin and connect triode Q
1Base stage, and with the CHK of photoelectric detective circuit
5Pin, CHK
6Pin, CHK
7Pin, CHK
8Pin and CHK
9Pin links to each other, IC
11 pin with the CHK of photoelectric detective circuit
4Pin links to each other, IC
112 pin meet IC in the power circuit
23 pin (BATL pin), IC
111 pin, 10 pin, 5 pin, 4 pin meet the CHK of photoelectric detective circuit respectively
0Pin, CHK
1Pin, CHK
2Pin, CHK
3Pin, IC
17 pin (VSS pin) ground connection;
Photoelectric detective circuit is by phototube U
0-U
9Constitute U
0-U
9In the light-emitting diodes negative pole link to each other with negative pole, anodal link to each other with positive pole, the negative pole after the parallel connection meets triode Q
1Emitter, back in parallel is anodal through resistance R
2Meet power supply V
CC, U
0-U
9In emitter link to each other, collector connects controller IC respectively
111 pin, 10 pin, 5 pin, 4 pin, 1 pin, 2 pin, 13 pin to 16 pin.
The utility model working condition is, the client is according to the evaluation of controlling oneself to service quality, pushing button, (wherein button 7 is satisfied key, button 6 is the key that is satisfied in the main, button 5 is dissatisfied key, dissatisfied key is a plurality of buttons, as the bad key of attitude, professional not yet done key, oversize key of time, speech and deportment key, instrument appearance key or the like, Fig. 2 has provided 4 buttons in being unsatisfied with), controller detects information behind the button, send evaluating data by radio receiving transmitting module, receive data by communication controler then, again by interface JP
5(RS
232Type) sends to computing machine, deposit database in, by daemon software data are carried out the file that analyzing and processing generates various needs again.
The utility model is for the service trade service quality evaluation, and the attendant examines usefulness, can be fine Be applied to the industries such as industry and commerce, bank and medical treatment. By its structure as can be known, the utility model rely on the internet with And wireless communication technology, the functions such as the Real-time Collection of realization evaluation information, analysis-by-synthesis, report printing, For the manager in time provides the integrated information of quality of service conditions, to improve and to improve service quality, through reality Trample, it has following characteristics:
(1) this device can adopt RF Radio-Frequency Wireless Communication mode, product is installed be need not wiring, and construction is simple Fast; Also can adopt the wire communication modes such as RS-232 or LAN;
(2) adopt ISP online upgrading technology to make that the customer evaluation device can make things convenient for, instant upgrading;
(3) adopt little power consumption system design, make system's power saving, working stability reliable;
(4) using photoelectric detecting technology can discern employee's place card identity automatically;
(5) integrated speech intercom system, convenience are estimated and are carried out the voice communication by evaluation object;
(6) The software B/S structure, the client can inquire about various evaluation informations easily and need not to install client software;
(7) LAN (Local Area Network) or the internet that can the unit of support have built up of software realized the data sharing of evaluation information efficiently.Widely applicable, easy exploiting is applied, and economic and social benefit is huge.
Claims (5)
1, a kind of service quality evaluation device, be to constitute by chassis and internal control circuit thereof, it is characterized in that, place card (2) vertically is housed on the chassis (1), on the inclined-plane on the anterior chassis of place card (2) microphone window (8) is arranged successively, estimate knob (7), (6), (5), pilot lamp (4) and loudspeaker window (3), control circuit in the chassis (2) is by power circuit, controller circuitry and photoelectric detective circuit constitute, power circuit output end connects the power input of photoelectric detective circuit and control circuit, control circuit links to each other with photoelectric detective circuit, is connected to keyboard interface (JP on the control circuit
5) and radio communication and ISP interface (JP
1).
2, service quality evaluation device according to claim 1 is characterized in that, said chassis 1 is the cambered surface triangle.
3, service quality evaluation device according to claim 1 is characterized in that, said power circuit is boost dc/dc converter IC
21 pin link to each other with 8 pin, through shunt capacitance C
6, C
4Ground connection is through resistance R
2Connect the power input of photoelectric detective circuit, IC
26 pin ground connection, 4 foot meridian capacitor C
5Ground connection, 5 pin are through resistance R
5Meet telefault L
1, capacitor C
3, resistance R
3And socket JP
22 pin, JP
21 pin ground connection, capacitor C
3Ground connection, resistance R
3Through resistance R
4Ground connection, and same IC
22 pin join socket JP
32 pin meet power supply V
CC, 2 pin connect controller IC
127 pin.
4, service quality evaluation device according to claim 1 is characterized in that, the IC of said controller circuitry
13 pin with keyboard interface JP
52 pin link to each other IC
1The same JP of 26 pin
53 pin link to each other IC
1The same JP of 25 pin
54 pin link to each other IC
1The same JP of 24 pin
55 pin link to each other IC
1The same JP of 23 pin
56 pin link to each other IC
1The same JP of 22 pin
57 pin link to each other IC
121 pin meet power supply V
CC, and through resistance R
1Meet IC
16 pin, IC
120 pin plug receptacle JP
17 pin, IC
119 pin plug receptacle JP
16 pin, IC
118 plug receptacle JP
13 pin, IC
117 pin plug receptacle JP
14 pin, IC
116 pin, 2 pin, 13 pin, 14 pin, 15 pin, 27 pin, 28 pin and connect triode Q
1Base stage, and with the CHK of photoelectric detective circuit
5Pin, CHK
6Pin, CHK
7Pin, CHK
8Pin and CHK
9Pin links to each other, IC
11 pin with the CHK of photoelectric detective circuit
4Pin links to each other, IC
112 pin meet IC in the power circuit
23 pin, IC
111 pin, 10 pin, 5 pin, 4 pin meet the CHK of photoelectric detective circuit respectively
0Pin, CHK
1Pin, CHK
2Pin, CHK
3Pin, IC
17 pin ground connection.
5, service quality evaluation device according to claim 1 is characterized in that, said photoelectric detective circuit is by phototube U
0-U
9Constitute U
0-U
9In the light-emitting diodes negative pole link to each other with negative pole, anodal link to each other with positive pole, the negative pole after the parallel connection meets triode Q
1Emitter, back in parallel is anodal through resistance R
2Meet power supply V
CC, U
0-U
9In emitter link to each other, collector connects controller IC respectively
111 pin, 10 pin, 5 pin, 4 pin, 1 pin, 2 pin, 13 pin to 16 pin.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200520030534 CN2789838Y (en) | 2005-04-25 | 2005-04-25 | Service quality estimating device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200520030534 CN2789838Y (en) | 2005-04-25 | 2005-04-25 | Service quality estimating device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN2789838Y true CN2789838Y (en) | 2006-06-21 |
Family
ID=36790172
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200520030534 Expired - Fee Related CN2789838Y (en) | 2005-04-25 | 2005-04-25 | Service quality estimating device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN2789838Y (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102163078A (en) * | 2010-02-16 | 2011-08-24 | 微软公司 | Rating effort input device |
| CN103413372A (en) * | 2013-08-06 | 2013-11-27 | 王玉强 | Satisfaction evaluation system capable of displaying electronic work numbers and warm prompts through LED screen |
| CN103426205A (en) * | 2013-08-06 | 2013-12-04 | 王玉强 | Toll screen display and voice prompt satisfaction measurement system |
-
2005
- 2005-04-25 CN CN 200520030534 patent/CN2789838Y/en not_active Expired - Fee Related
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102163078A (en) * | 2010-02-16 | 2011-08-24 | 微软公司 | Rating effort input device |
| CN102163078B (en) * | 2010-02-16 | 2016-05-11 | 微软技术许可有限责任公司 | Rating effort input device |
| CN103413372A (en) * | 2013-08-06 | 2013-11-27 | 王玉强 | Satisfaction evaluation system capable of displaying electronic work numbers and warm prompts through LED screen |
| CN103426205A (en) * | 2013-08-06 | 2013-12-04 | 王玉强 | Toll screen display and voice prompt satisfaction measurement system |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| C17 | Cessation of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20060621 |