CN216871276U - Queuing and calling system - Google Patents
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- CN216871276U CN216871276U CN202220636305.1U CN202220636305U CN216871276U CN 216871276 U CN216871276 U CN 216871276U CN 202220636305 U CN202220636305 U CN 202220636305U CN 216871276 U CN216871276 U CN 216871276U
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Abstract
This paper provides a system of calling out numbers of lining up, and the system includes self-service terminal, intelligent wearing equipment and mobile terminal of calling out numbers: the self-service number calling terminal comprises a main body, a controller, a voice input module and a communication module, wherein the controller is arranged in the main body, and a counterweight module is arranged at the bottom of the main body and used for supporting the self-service number calling terminal; the controller is connected with the voice input module and the communication module, the voice input module is used for obtaining a voice instruction of a user, the controller is used for obtaining a queuing serial number according to the voice instruction, and the communication module is used for feeding the queuing serial number back to the intelligent wearable device of the service handling staff and the mobile terminal of the user. According to the queuing and calling system, a user does not need to contact with a self-service calling terminal, so that the propagation of microorganisms such as bacteria is avoided, and epidemic prevention and control are facilitated; and the long time consumption of the user in selecting the required service handling can be avoided, the number taking and service handling efficiency can be improved, and the user experience can be improved.
Description
Technical Field
The utility model relates to the technical field of financial equipment, can be used in the financial field, and particularly relates to a queuing and calling system.
Background
A queuing and calling machine of a bank outlet is a device which is provided by a bank for queuing and calling for customers. The equipment reads identity card information through an identity card reader, reads bank card information through a magnetic stripe card reader or a non-connected card reader, confirms the identity of a client, classifies and fetches numbers according to required transacted services, and then the client holds number paper printed by a number calling machine and waits for calling in a bank network.
However, although the existing queuing and calling machine can solve the problem of client aggregation and save human resources to a certain extent, the client needs to click the screen or the number keys of the queuing and calling machine to select or transact services, so that the display screen and the number keys become one of articles with more hidden bacteria, and adverse effects are caused to the health of people. The display screen and the number keys operated by the user are cleaned and disinfected in time, which increases the labor cost. In addition, the existing queuing number calling machine can select the service to be handled only by providing an identity document and a bank card by a user, which brings inconvenience to the service handling of the user; meanwhile, when the client does not know the service classification well, the client often cannot select the service which the client really needs to handle, and manual guidance is needed, so that the service processing efficiency is low.
In view of the above, the present disclosure is directed to a queuing number-calling system.
SUMMERY OF THE UTILITY MODEL
Aiming at the problems in the prior art, the purpose of the text is to provide a queuing and calling system to solve the problems that in the prior art, a user needs to contact a queuing and calling machine to operate, so that epidemic prevention and control are inconvenient to carry out, and the user needs to prepare identity documents, bank cards and other documents, so that the number taking efficiency is low.
In order to solve the technical problems, the specific technical scheme is as follows:
this paper provides a system of calling out numbers of lining up, and the system includes self-service terminal, intelligent wearing equipment and mobile terminal of calling out numbers:
the self-service number calling terminal comprises a main body, a controller, a voice input module and a communication module, wherein the controller is arranged in the main body, and a counterweight module is arranged at the bottom of the main body and used for supporting the self-service number calling terminal;
the controller is connected with the voice input module and the communication module, the voice input module is used for obtaining a voice command of a user, the controller is used for obtaining a queuing sequence number according to the voice command, and the communication module is used for feeding the queuing sequence number back to service handling service personnel the intelligent wearable device and the mobile terminal of the user.
Specifically, the self-service number calling terminal further comprises a camera, and the camera is connected with the controller;
the camera is used for obtaining the face information of the user and feeding back the face information to the controller, and the controller is used for obtaining the identity information of the user according to the face information.
Furthermore, the self-service number calling terminal also comprises a display screen, and the display screen is connected with the controller;
the display screen is used for displaying the service handling information and the user identity information.
Preferably, the self-service number calling terminal further comprises a distance detector, the distance detector is arranged in the main body of the self-service number calling terminal and located on the same side of the display screen, the distance detector is connected with the controller, and the distance detector is used for sending the detected distance information between the user and the self-service number calling terminal to the controller.
Preferably, light shielding plates are further arranged on two sides of the display screen.
Specifically, the self-service number calling terminal further comprises an alarm module, and the alarm module is connected with the controller;
the alarm module is used for sending alarm information when the controller determines that the user is in a preset limit list according to the user identity information acquired by the camera.
Preferably, the alarm module is an indicator light and/or a buzzer.
Specifically, the communication module is further configured to send the user identity information to the intelligent wearable device when the controller determines that the user is in a preset precedence list according to the user identity information.
Specifically, the self-service number calling terminal further comprises a voice broadcasting module, and the voice broadcasting module is connected with the controller;
the voice broadcasting module is used for sending voice.
Preferably, the self-service number calling terminal further comprises a timer, and the timer is connected with the controller;
the timer is used for obtaining the staying time of the user before the self-service number calling terminal and feeding back the staying time to the controller, and the controller is further used for sending assistance reminding to the intelligent wearable device according to the staying time of the user fed back by the timer.
By adopting the technical scheme, the queuing and calling system provided by the utility model has the advantages that a user can input services to be handled through the voice input module and then obtain the queuing serial number of the user, so that the user does not need to contact with a self-service calling terminal, the propagation of microorganisms such as bacteria and the like is avoided, and the epidemic prevention and control are facilitated; moreover, the voice instruction sent by the user can be acquired, so that the problem that the time consumption is long when the user selects the required service to handle due to unfamiliarity of the user with banking service classification can be avoided, the number taking and service handling efficiency can be improved, and the user experience can be improved.
In order to make the aforementioned and other objects, features and advantages of the present invention comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the embodiments or technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 shows a schematic structural diagram of a queuing and calling system provided in an embodiment of the present disclosure;
fig. 2 is a schematic diagram illustrating a control principle of a queuing and calling system provided in an embodiment of the present disclosure;
fig. 3 shows a schematic structural diagram of a self-service number calling terminal in the embodiment of the present disclosure;
fig. 4 shows a schematic structural diagram of a self-service number calling terminal in the embodiment of the present disclosure in a front view;
FIG. 5 is a schematic diagram illustrating the capturing of user voice instructions in an embodiment herein;
FIG. 6 is a schematic structural diagram of a memory module in the embodiments herein;
fig. 7 is a schematic diagram illustrating a control principle of another queuing and calling system provided in an embodiment of the present disclosure;
fig. 8 shows a schematic view of a scenario at the mobile terminal side;
fig. 9 shows a scene diagram of the smart wearable device side.
Description of the symbols of the drawings:
10. a self-service number calling terminal;
11. a controller;
111. an intelligent speech recognizer;
112. a storage module;
12. a voice input module;
121. a voice collector;
122. a digital-to-analog conversion sound card;
123. an integrated circuit module;
13. a communication module;
14. a camera;
15. a display screen;
151. a visor;
16. a distance detector;
17. a voice broadcasting module;
18. an alarm module;
19. a timer;
110. a counterweight module;
20. the intelligent wearable equipment;
30. a mobile terminal.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments herein without making any creative effort, shall fall within the scope of protection.
It should be noted that the terms "first," "second," and the like in the description and claims herein and in the above-described drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments herein described are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, apparatus, article, or device that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or device.
The existing queuing and calling machine needs a client to click an operation screen or a number key of the client to select a service or transact the service, so that the display screen and the number key become one of articles with more hidden bacteria, and the adverse effect is caused on the health of people. The display screen and the number keys operated by the user are cleaned and disinfected in time, which increases the labor cost. In addition, the existing queuing and calling machine can select the service to be handled only by providing an identity document and a bank card by a user; and when the client does not know the service classification well, the client often cannot select the service which the client really needs to transact, so that the number fetching and service transaction efficiency is low.
In order to solve the above problems, embodiments herein provide a queuing and calling system, which can solve the problems in the prior art that a user needs to contact a queuing and calling machine to operate, which results in inconvenience for epidemic prevention and control, and the user needs to prepare an identity document, a bank card, and the like, which results in low number taking efficiency. Fig. 1 is a schematic structural diagram of a queuing and calling system provided in an embodiment of the present disclosure, and it should be noted that the queuing and calling system provided in the present disclosure is used in the financial field, and may also be used in any field other than the financial field, that is, the application field of the queuing and calling system provided in the present disclosure is not limited. As shown in fig. 1 to 9, the system may include the self-service number calling terminal 10, the intelligent wearable device 20, and the mobile terminal 30.
The self-service number calling terminal 10 comprises a main body, a controller 11, a voice input module 12 and a communication module 13 (shown in fig. 2), wherein the controller 11 is arranged in the main body, a counterweight module 110 is arranged at the bottom of the main body, and the counterweight module 110 is used for supporting the self-service number calling terminal 10. As shown in fig. 3, the counterweight module 110 is located at the bottom of the main body, and preferably, the counterweight module 110 is located at the rear side of the self-service number calling terminal 10 (in this embodiment, a side of the self-service number calling terminal facing the user is a front side, and a side thereof away from the user is a rear side), so as to avoid that the feet of the user collide with the counterweight module 110; the weight module 110 may allow the self-service number calling terminal 10 to be stably set on the ground to prevent tipping over.
The controller 11 is connected with the voice input module 12 and the communication module 13, the voice input module 12 is used for obtaining a voice instruction of a user, the controller 11 is used for obtaining a queuing serial number according to the voice instruction, and the communication module 13 is used for feeding the queuing serial number back to the intelligent wearable device 20 of the service handling staff and the mobile terminal 30 of the user.
In the queuing number-calling terminal provided in the embodiment of the present specification, the self-service number-calling terminal 10 may be disposed in a business handling hall, such as a banking business handling hall, a registration hall of a hospital, and the like; the intelligent wearable device 20 is located at a business handling service staff, for example, can be worn on a bank hall manager and a client manager; the mobile terminal 30 may be a mobile terminal such as a mobile phone carried by a user (i.e. a person to be transacted) or software installed on the mobile terminal. According to the queuing number-calling terminal provided by the embodiment of the specification, a user can input services to be transacted through the voice input module 12 and then obtain the queuing number of the user, so that the user does not need to contact with the self-service number-calling terminal 10, the propagation of microorganisms such as bacteria and the like is avoided, and epidemic prevention and control are facilitated; moreover, by acquiring the voice instruction sent by the user, the problem that the time consumption is long when the user selects the required business to handle due to unfamiliarity of the banking business system and the business classification can be avoided, the number taking and business handling efficiency can be improved, and the user experience can be improved.
As shown in fig. 5, it is a schematic diagram of the controller 11 obtaining a queuing number according to a user voice command obtained by the voice input module 12 in this specification. As shown in fig. 5, the voice input module 12 includes a voice collector 121, a digital-to-analog conversion sound card 122 and an integrated circuit module 123; the controller 11 includes an intelligent speech recognizer 111 and a storage module 112. The voice collector 121 is connected to the digital-to-analog conversion voice card 122 and the integrated circuit module 123 in sequence, the integrated circuit module 123 is connected to the intelligent voice recognizer 111, and both the integrated circuit module 123 and the intelligent voice recognizer 111 are connected to the storage module 112.
In the voice input process, the user voice is collected by the voice collector 121 and converted into a current signal; the current signal is input to a digital-to-analog conversion sound card 122 and converted into a digital audio signal. Due to the voice input environment and technical processing problems, noise, such as background (environment) noise, microphone reflection noise, and digital-to-analog conversion noise, may be mixed in the digital audio signal, and such noise may affect the judgment of the voice and may cause an error in the subsequent recognition of the user voice command by the controller 11. In the embodiment of the present specification, the integrated circuit module 123 is preferably a Z-transform integrated circuit module, and the Z-transform integrated circuit can perform Z-transform and inverse Z-transform on the digital audio signal. Z is transformed into mathematical discrete numerical transformation, and the digital audio signal after Z transformation is transformed into distribution in the frequency domain from the original time domain distribution, so that the noise frequency and the voice frequency input by a user can be conveniently distinguished, and the noise frequency can be favorably removed; then, the inverse of the Z-transform is performed to restore the filtered audio signal to a time domain distributed state, where the original noise is removed.
The voice recognition is specifically completed by the intelligent voice recognizer 111: the intelligent speech recognizer 111 compares the filtered audio signal with the speech data stored in the storage module 112 to analyze the audio signal to obtain the speech command of the user. As shown in fig. 6, the storage module 112 includes a word database, a grammar database, a voice database, and an autonomous learning database. The voice database may include various databases, such as wu-language database, yue-language database, min-language database, mandarin database, etc., and may also include various voice databases of english, french, japanese, german, russian, etc. The autonomous learning database can continuously supplement the contents of the autonomous learning database along with the increase of the input languages in the recognition process, and the increased contents can be matched and called by the intelligent language recognizer so as to improve the recognition accuracy of the voice instructions of the user.
Further, in the queuing and calling system provided in the embodiment of the present specification, the self-service number calling terminal 10 further includes a camera 14, the camera 14 is configured to obtain face information of a user and feed back the face information to the controller 11, and the controller 11 is further configured to obtain user identity information according to the face information. As shown in fig. 3 and 4, the camera 14 is disposed at the top of the main body, and preferably, a rotating tripod head (as shown in fig. 4) may be disposed between the camera 14 and the main body, and the camera 14 may adjust a photographing direction thereof by the rotating tripod head to align with the user, so that the user does not need to squat or stand on the tiptoe to adapt to a height of the camera, thereby improving a user experience. After the controller acquires the user identity information through the camera 14, whether the user successfully fetches the number or not can be judged, and the function of avoiding repeated number fetching can be achieved.
It should be noted that, in this embodiment of the present specification, the controller 11 obtains the user identity information according to the facial information of the user acquired by the camera 14, and may recognize the user identity information according to a facial image of the user, that is, recognize a human face. The user identity information is information authorized and agreed by a user, and the technical scheme described in the embodiment of the specification can be used for acquiring, storing, using, processing and the like the user identity information data according with relevant regulations of national laws and regulations.
As shown in fig. 3, 4 and 7, the self-service number calling terminal 10 further includes a display screen 15, and the display screen 15 is connected to the controller 11; the display screen 15 is used for displaying the service handling information and the user identity information. Certainly, the display screen 15 can also display basic information such as time, date and the like, and besides, the display screen can also display banking business, so that the function of propaganda and popularization of the banking business is achieved.
It should be noted that, in this embodiment of the present disclosure, when the communication module 13 feeds back the queuing number to the mobile terminal 30 of the user, the queuing number may be sent by a short message. For example, when the user is already a customer of the bank, the bank has registered the user's cell phone number, such as the cell phone number that the user registered when transacting a bank card. The communication module 13 may also display the drawing voucher of the queuing number to the user through the display screen 15, for example, a two-dimensional code related to drawing of the queuing number is displayed on the display screen 15, and the user can obtain the queuing number of the user by scanning the two-dimensional code with the mobile terminal 30 of the user (as shown in fig. 8); it can also be a small program which is related by scanning the two-dimension code to know the queuing number and the queuing progress. In the embodiment of the present specification, the communication module 13 sends the queuing number to the mobile terminal 30 of the user, instead of the existing way of printing the number-taking slip, which is beneficial to saving paper and enjoying the concept of green environmental protection.
As shown in fig. 3, 4 and 7, the self-service number calling terminal 10 further includes a distance detector 16, and the distance detector 16 is disposed on the main body of the self-service number calling terminal 10 and located on the same side of the display screen 15. Optionally, the distance detector 16 is disposed below the display screen 15, the distance detector 16 is connected to the controller 11, and the distance detector 16 is configured to send the detected distance information between the user and the self-service number calling terminal 10 to the controller 11. That is, the controller 11 can know whether there is a user in front of the self-service number calling terminal 10 according to the distance information acquired by the distance detector 16. When no user exists in the self-service number calling terminal 10, the controller 11 can enable the camera 14 and the display screen 15 to enter a sleep mode, and when a user comes to take a number, the camera 14 is restarted to work and the display screen is lighted again, so that energy is saved.
The distance detector 16 may be an infrared sensor, a laser sensor, an ultrasonic sensor, or the like.
In some preferred embodiments, as shown in fig. 3, light shielding plates 151 are further disposed on both sides of the display screen 15. The light shielding plate 151 can play a role in preventing reflection and snooping, so that the user experience is improved, and the privacy of the user can be protected. As shown in fig. 3, the light shielding plates 151 are disposed on the left and right sides of the display screen 15, and of course, the light shielding plates 151 may be disposed above and below the display screen 15 or around the display screen 15 according to actual use requirements.
As shown in fig. 7, in some possible embodiments, the self-service number calling terminal 10 further includes an alarm module 18, and the alarm module 18 is connected to the controller 11;
the alarm module 18 is configured to send an alarm message when the controller 11 determines that the user is in a preset restricted list according to the user identity information acquired by the camera 14.
The preset limit list is pre-entered into a bank system, and service handling of the users in the limit list is limited. The user is in the restricted list when one of the following occurs, the user account is in a frozen state, the user is suspected of being black to wash money, the user has a loss of trust behavior, and the like. In addition, the restricted list may be associated with a police department, for example, the restricted list may also include a wanted list, and the risk of banking may be reduced by this auditing mechanism. When the controller 11 determines that the user is in the restricted list according to the user identity information, the alarm module 18 sends alarm information to remind banking staff and security staff to arm.
The alarm module 18 is an indicator light and/or a buzzer.
The alarm module 18 may preferably be an indicator light, since a buzzer may cause interference with other users in the service handling hall, causing unnecessary panic. Whether the user is in the restricted list can be judged by judging whether the indicator light is on or not, and the restriction level of the user can be judged according to the color depth of the indicator light when the indicator light is on: for example, when the user has a loss of confidence behavior, the indicator light is yellow; when the user is wanted, the indicator light is red. Of course, the alarm module can also be an intermittently flashing indicator light, and the limit level of the user can be judged according to the flashing frequency of the indicator light.
The communication module 13 is further configured to send user identity information to the intelligent wearable device 20 when the controller 11 determines that the user is in a preset precedence list according to the user identity information. The business transaction of the user in the priority list can be handled preferentially, and the priority list can comprise a honored guest client and the like. When the controller 11 determines that the user is a guest client of the bank, the user identity information may be sent to the intelligent wearable device 20 worn by the service handling service staff (as shown in fig. 9) to remind the service handling service staff to provide the exclusive service for the user, so as to provide user experience.
As shown in fig. 3, 4 and 7, in this embodiment of the present description, the self-service number calling terminal 10 further includes a voice broadcast module 17, and the voice broadcast module 17 is connected to the controller; the voice broadcast module 17 is used for sending voice to guide user operation. For example, the voice broadcast module 17 may send out a guidance voice such as "please look ahead at the camera" so that the camera 14 can improve the capturing effect of the facial information of the user. The voice broadcasting module 17 can also send out a guidance voice for asking for the service required to be transacted, and the like, at the moment, the display screen 15 can cooperatively display two options of 'personal service' and 'group service', and the user can converse with the display screen to answer 'personal service', so that the voice broadcasting module 17 can send out a further operation guidance voice, and the display screen 15 can also cooperatively display a page corresponding to the next operation, thereby improving the interactivity with the user.
As shown in fig. 7, in some preferred embodiments, the self-service number calling terminal 10 further includes a timer 19, and the timer 19 is connected to the controller 11;
the timer 19 is configured to obtain the residence time of the user before the self-service number calling terminal 10 and feed back the residence time to the controller 11, and the controller 11 is further configured to send an assistance prompt to the intelligent wearable device 20 according to the residence time of the user fed back by the timer 19.
When the controller 11 determines that the staying time of the user before the self-service number calling terminal 10 is longer than the preset time threshold, it may be determined that the user has difficulty in taking the number, for example, the user cannot successfully take the number because of unfamiliar service classification, or the user has a relatively serious accent, so that the self-service number calling terminal 10 does not accurately obtain the voice instruction of the user, and the like, and then the self-service number calling terminal 10 sends an assistance prompt to the intelligent wearable device 20 to enable service handling service staff to come to provide manual assistance.
In the embodiment of this specification, intelligent wearing equipment 20 can be for intelligent bracelet, intelligent wearing equipment 20 is equipped with communication unit, communication unit with communication module 13 wireless communication is connected.
It should be understood that, in the embodiments herein, the term "and/or" is only one kind of association relation describing an associated object, and means that three kinds of relations may exist. For example, a and/or B, may represent: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
Those of ordinary skill in the art will appreciate that the elements and algorithm steps of the examples described in connection with the embodiments disclosed herein may be embodied in electronic hardware, computer software, or combinations of both, and that the components and steps of the examples have been described in a functional general in the foregoing description for the purpose of illustrating clearly the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.
In the several embodiments provided herein, it should be understood that the disclosed system, apparatus, and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may also be an electric, mechanical or other form of connection.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purposes of the embodiments herein.
In addition, functional units in the embodiments herein may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solutions of the present invention may be implemented in a form of a software product, which is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the methods described in the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk, and various media capable of storing program codes.
The principles and embodiments of this document are explained herein using specific examples, which are presented only to aid in understanding the methods and their core concepts; meanwhile, for the general technical personnel in the field, according to the idea of this document, there may be changes in the concrete implementation and the application scope, in summary, this description should not be understood as the limitation of this document.
Claims (10)
1. The utility model provides a system of calling out numbers of lining up which characterized in that, the system is including self-service terminal, intelligent wearing equipment and mobile terminal of calling out numbers:
the self-service number calling terminal comprises a main body, a controller, a voice input module and a communication module, wherein the controller is arranged in the main body, and a counterweight module is arranged at the bottom of the main body and used for supporting the self-service number calling terminal;
the controller is connected with the voice input module and the communication module, the voice input module is used for obtaining a voice instruction of a user, the controller is used for obtaining a queuing serial number according to the voice instruction, and the communication module is used for feeding the queuing serial number back to the intelligent wearable device of the service handling personnel and the mobile terminal of the user.
2. The queuing number calling system of claim 1, wherein the self-service number calling terminal further comprises a camera, and the camera is connected with the controller;
the camera is used for obtaining the face information of the user and feeding back the face information to the controller, and the controller is used for obtaining the identity information of the user according to the face information.
3. The queuing number calling system of claim 2, wherein the self-service number calling terminal further comprises a display screen, and the display screen is connected with the controller;
the display screen is used for displaying the service handling information and the user identity information.
4. The queuing and calling system according to claim 3, wherein the self-service calling terminal further comprises a distance detector, the distance detector is arranged on the main body of the self-service calling terminal and located on the same side of the display screen, the distance detector is connected with the controller, and the distance detector is used for sending detected distance information between the user and the self-service calling terminal to the controller.
5. A queuing number calling system as claimed in claim 3 wherein shading plates are provided on both sides of the display screen.
6. The queuing number calling system of claim 2, wherein the self-service number calling terminal further comprises an alarm module, and the alarm module is connected with the controller;
the alarm module is used for sending alarm information when the controller determines that the user is in a preset limit list according to the user identity information acquired by the camera.
7. A queuing and calling system according to claim 6 wherein the alarm module is an indicator light and/or a buzzer.
8. The queuing and calling system of claim 2, wherein the communication module is further configured to send the user identity information to the intelligent wearable device when the controller determines that the user is in a preset prioritized list according to the user identity information.
9. The queuing and calling system according to claim 1, wherein the self-service calling terminal further comprises a voice broadcasting module, and the voice broadcasting module is connected with the controller;
the voice broadcasting module is used for sending voice.
10. The queuing and calling system according to claim 1, wherein said self-service calling terminal further comprises a timer, said timer being connected to said controller;
the timer is used for obtaining the staying time of the user before the self-service number calling terminal and feeding back the staying time to the controller, and the controller is further used for sending assistance reminding to the intelligent wearable device according to the staying time of the user fed back by the timer.
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| CN202220636305.1U CN216871276U (en) | 2022-03-23 | 2022-03-23 | Queuing and calling system |
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| CN115240314A (en) * | 2022-07-27 | 2022-10-25 | 中国银行股份有限公司 | Queuing method and device for bank outlets |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115240314A (en) * | 2022-07-27 | 2022-10-25 | 中国银行股份有限公司 | Queuing method and device for bank outlets |
| CN115240314B (en) * | 2022-07-27 | 2024-02-27 | 中国银行股份有限公司 | Queuing method and device for banking outlets |
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