CN215186917U - Bank voice device - Google Patents

Abstract

The utility model provides a bank speech device can be used to finance field or other fields, include: a housing; the earphone is arranged in the inner cavity of the shell and used for voice communication; the key-in module is positioned on the front surface of the shell and used for inputting information by a user; and the communication interface is connected with the at least one interface switch on one side surface of the shell, so that when each interface switch is slid, the communication interface correspondingly connected with each interface switch is driven to slide out of the cavity. The utility model relates to a bank customer service technical field, the device are through tangible button and multiple communication interface's setting, make things convenient for the operation of visual barrier crowd and old person, are favorable to alleviating the demand to the banking staff when the business is handled to the bank branch under the user online.

Description

Bank voice device

Technical Field

The utility model relates to a bank customer service technical field especially relates to a bank speech device.

Background

In order to adapt to the new trend that the digital technology is comprehensively integrated into daily life, an economic system, social management and the like, the banking industry represented by four commercial banks is accelerated to promote digital transformation, and an online and offline integrated operation mode with convenient online handling, seamless process connection and real-time information interaction is established, such as the release of products such as online banks, mobile phone banks, intelligent terminals and the like, so that the financial service supply capacity is effectively enhanced, and the customer service experience is improved.

However, at the same time, the pressure of business operation is transferred to customers, and although the operation of the new millennium generation is not pressure, the operation pressure is high and the risk is better than the prior art for the old people, the disabled people and the like. In particular, the visually impaired people can operate the smart phone by means of screen reading software, but the bank does not allow external software to intervene in the bank system for operation based on safety control consideration. Therefore, the users want to independently operate the devices such as the mobile phone bank and the intelligent terminal to handle the bank, which is difficult. In addition, with the wide application of various intelligent and self-service devices and the online migration of banking services, the function menu is various and numerous, some users do not know where to start after entering the system, and professional bank customer service is urgently needed to give guidance. When the user leaves the bank outlet, the guidance of professional customer service is lacked.

Therefore, a professional 'bank customer service' which can listen to the demands of the people at any time, guide the people to operate and handle banking business and accurately identify the prevention and control risks of the customer identity information is urgently needed by the people.

SUMMERY OF THE UTILITY MODEL

Technical problem to be solved

In view of the prior art, the utility model provides a bank speech device to solve among the prior art under the user to the great condition of banking personnel demand, so that banking personnel demand technical problem such as nervous aims at promoting the service level of bank in accessible service area.

(II) technical scheme

The utility model provides a bank speech device, include: a housing; the earphone is arranged in the inner cavity of the shell and used for voice communication; the key-in module is positioned on the front surface of the shell and used for inputting information by a user; and the communication interface is connected with the at least one interface switch on one side surface of the shell, so that when each interface switch is slid, the communication interface correspondingly connected with each interface switch is driven to slide out of the cavity.

Optionally, the key-in module is a keyboard, and the keyboard at least comprises 10 number keys, a confirmation key and a cancel key.

Optionally, the headset is a wireless headset.

Optionally, the apparatus further comprises: and the power supply unit is electrically connected with the charging box of the wireless earphone and used for providing a power supply for the charging box, wherein the wireless earphone is placed in the charging box in the cavity when the wireless earphone is not in use.

Optionally, the headset has a fingerprint capture function for capturing a fingerprint of the user.

Optionally, the apparatus further comprises: and the microprocessor unit is positioned in the cavity and is electrically connected with the earphone, the key-in module and the at least one communication interface one by one.

Optionally, a detachable upper cover is arranged on the top of the shell; when the wireless earphone is needed to be used, the wireless earphone can be taken out of the charging box by opening the detachable upper cover.

Optionally, at least one communication interface is a USB interface or a TYPE-C interface.

Optionally, the apparatus further comprises: an audio interface on a side of the housing opposite the at least one interface switch.

Optionally, the 10 number keys are number keys of 0-9 respectively.

(III) advantageous effects

(1) The utility model provides a bank speech device, the device activation needs to be handled at the bank scene for the first time to verify the back through the business personnel, type user's fingerprint, so that follow-up authentication. The fingerprint identification module arranged on the earphone of the device is subjected to bank security authentication and encryption storage, so that the risk that fingerprint identification information of various devices such as the conventional mobile phone and the like is intercepted and falsified is avoided.

(2) The utility model provides a bank speech device supports whole voice interaction, under the prerequisite that authentication passes through, can send voice command, assists the user to accomplish the operation of handling business by intelligent customer service.

(3) The setting through tangible button on the keyboard, the convenient operation of looking the barrier crowd, especially more and more equipment now all adopt the touch-sensitive screen mode now, like counter password ware, intelligent terminal, smart mobile phone etc. this all brings the convenience for most people, but to looking barrier crowd, old person etc. all be not convenient for operate.

(4) The device can be connected with various service channel devices (counter terminals, self-service terminals, PCs, mobile phones, tablet computers and the like) of banks through rich communication modes including USB, Type-C, AUX, Bluetooth and the like, can be used as a payment certificate similar to a U shield, can be used as a password input device and an identity authentication instrument, can be used as an intelligent customer service for solving problems and can be further used as an intelligent assistant for assisting in handling services.

Drawings

Fig. 1 schematically shows a perspective view of a bank speech device according to an embodiment of the present invention;

fig. 2 schematically illustrates a right side view of a bank speech device of an embodiment of the present invention;

fig. 3 schematically illustrates a left side view of a bank speech device of an embodiment of the present invention;

FIG. 4 schematically illustrates a block diagram of a control module of an embodiment of the present invention;

fig. 5 schematically illustrates a flow chart of operation of a bank speech device according to an embodiment of the present invention;

description of reference numerals:

1-shell, 2-earphone, 3-key module, 4-communication interface, 5-interface switch, 6-audio interface, 7-detachable upper cover, 31-number key, 32-cancel key, 33-confirm key, 41-USB interface, 42-TYPE-C interface, 100-bank voice device, 401-microprocessor unit, 402-GPS positioning unit, 403-customer service function unit, 404-communication unit, 405-input control unit, 406-encryption logic unit, 407-storage unit, 408-voice processing unit, 409-power supply unit.

Detailed Description

The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only some embodiments of the present invention, not all embodiments. Based on the embodiments in the present invention, all other embodiments obtained by a person skilled in the art without creative work belong to the protection scope of the present invention.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. The terms "comprises," "comprising," and the like, as used herein, specify the presence of stated features and/or components, but do not preclude the presence or addition of one or more other features or components.

The utility model provides a bank speech device, include: a housing; the earphone is arranged in the inner cavity of the shell and used for voice communication; the key-in module is positioned on the front surface of the shell and used for inputting information by a user; and the communication interface is connected with the at least one interface switch on one side surface of the shell, so that when each interface switch is slid, the communication interface correspondingly connected with each interface switch is driven to slide out of the cavity.

The utility model provides a bank voice device, a fingerprint identification module arranged on an earphone of the device is subjected to bank security authentication and encrypted storage, so that the risk that fingerprint identification information of various devices such as the prior mobile phone and the like is intercepted and distorted is avoided; the voice interaction in the whole process is supported, and a voice instruction can be sent out on the premise that the identity authentication is passed, so that the intelligent customer service assists the user in completing the service handling operation; the arrangement of the touchable keys on the keyboard is convenient for visually impaired people to operate, and particularly, more and more devices adopt a touch screen mode at present, such as a counter scrambler, an intelligent terminal, a smart phone and the like, which bring convenience to most people but are inconvenient for visually impaired people, old people and the like to operate; the device can be connected with various service channel equipment of banks through abundant communication modes, including USB, Type-C, AUX and bluetooth etc., both can regard as the payment certificate similar to U shield, can regard as password input device and authentication instrument again, still can regard as the wisdom customer service of difficult and complicated solution, more can regard as the intelligent assistant who helps handle business.

Fig. 1 schematically shows a perspective view of a bank speech device according to an embodiment of the present invention to help those skilled in the art understand the technical content of the present invention, but it does not mean that the embodiment of the present invention may not be a modification of other structures.

As shown in fig. 1, the banking speech device 100 includes:

casing 1, this casing 1 are the cuboid type, and inside is the cavity structure, and the inside cavity of casing 1 is used for placing each module, for example: a microprocessor unit, a communication interface, a headset 2, a memory unit, a key-in module 3, a power supply unit, etc. It should be noted that, the utility model provides a casing 1 can constitute by metal or aluminum alloy material or plastic casing among the bank speech device 100, also can constitute by other materials, the embodiment of the utility model does not limit to the constitution material of casing 1 or other parts.

And the earphone 2 is arranged in the inner cavity of the shell 1 and used for voice communication.

In a feasible manner of this embodiment, as shown in fig. 1, the earphone 2 may be a wireless earphone, which is placed in a charging box in the cavity when not in use, and the charging box is used for receiving the wireless earphone and providing charging for the wireless earphone; when the wireless earphone is needed to be used, the wireless earphone is taken out from the charging box. Wherein, the inside of the casing 1 is further provided with a power supply unit which is electrically connected with the charging box of the wireless earphone and used for providing power supply for the charging box.

Specifically, this earphone 2 has the fingerprint collection function, sets up the fingerprint identification window on the 2 outside casings of this earphone, and this fingerprint identification window is connected with the microprocessor unit electricity of 1 inside cavities of casing for gather user's fingerprint. When the earphone 2 is used for the device 100, a user can carry out fingerprint collection according to voice prompt, and the user can use and operate the device 100 after the fingerprint of the user passes verification.

In a feasible manner of the present embodiment, as shown in fig. 1, a detachable upper cover 7 is disposed on the top of the housing 1 of the device 100, and is detachably connected to the upper side of the housing 1, so that when a user uses the wireless headset and needs to use the wireless headset, the wireless headset 2 can be taken out from the charging box by opening the detachable upper cover 7. Specifically, this can dismantle upper cover 7 accessible can dismantle the internal thread of upper cover 7 inside and carry out threaded connection with the external screw thread at casing 1 top, or can dismantle upper cover 7 one side and casing 1 top riveting, other sides can be opened at casing 1 top relatively, also can accomplish to dismantle and make the user conveniently take out wireless earphone 2 from the box that charges after upper cover 7 is opened.

It should be noted that, the detachable upper cover 7 can also be connected with the top of the housing 1 in a snap-on manner, and the embodiment of the present invention does not limit the connection manner between the detachable upper cover 7 and the housing 1.

And the key-in module 3 is positioned on the front surface of the shell 1 and is used for inputting information by a user.

In a feasible manner of this embodiment, as shown in fig. 1, the typing module 3 may be a touchable keyboard, and the touchable keyboard at least includes 10 number keys 31, a cancel key 32 and a confirm key 33. Specifically, the 10 number keys 31 are 10 number keys of 0 to 9, respectively, and are used when inputting information such as a password for a user. Among them, the 10 numeric keys can be used to input the numbers such as the transaction password and the transaction amount when the transaction is performed, the cancel key 32 is used to perform the cancel operation when the current input is wrong, and the confirm key 33 is used to perform the confirm operation when the current input is correct, such as confirming the password input, confirming the transaction, etc. Meanwhile, the typing processes can be realized through the modes of user voice password authentication, fingerprint authentication, voice confirmation or cancellation and the like, so that the authenticity and the safety of the business transacted by the user are ensured.

In other application scenarios, the touchable keyboard not only includes 10 numeric keys 31 from 0 to 9, a cancel key 32 and a confirm key 33, but also includes touch keys with other symbols, such as character keys like a star and a #.

And the at least one communication interface 4 is connected with the at least one interface switch 5 on one side surface of the shell 1, so that when each interface switch is slid, the communication interface correspondingly connected with each interface switch is driven to slide out of the cavity.

As shown in fig. 2, which is a right side view of the apparatus, as can be seen from fig. 2, the apparatus illustrates two communication interfaces 4, the two communication interfaces 4 can be a USB interface 41 and a TYPE-C interface 42, and are respectively connected to at least one interface switch 5 on one side of the housing 1, when the interface switch 5 is slid downward, the communication interface correspondingly connected to the interface switch 5 slides downward out of the housing 1 for accessing terminal devices, for example: counter terminal, self-service terminal, PC, cell-phone, panel computer etc.. Correspondingly, it can be understood that the USB interface 41 is used for connecting the apparatus 100 to a computer, an intelligent terminal device, or the like; TYPE-C interface 42 is used for inserting user's cell-phone etc. with device 100, and this interface adaptation cell-phone model is with the user's cell-phone interface adaptation commonly used, the embodiment of the utility model discloses a do not restrict the concrete interface TYPE of TYPE-C interface 42. It should be noted that, according to practical application requirements, the communication interface 4 provided by the apparatus 100 is not limited to the USB interface 41 and the TYPE-C interface 42, and may also be in communication connection with a terminal device in a wireless manner, or in communication connection with a terminal device such as AUX.

As shown in fig. 3, which is a left side view of the apparatus, it can be seen from fig. 3 that one side of the apparatus 100 is provided with an audio interface 6, which is arranged on the side opposite to the interface switch 5 for connecting the audio of the apparatus 100 to the terminal equipment, and the audio interface 6 can be a conventional 3.5mm stereo interface, an AES/EBU standard interface, an EIAJ CP-340, an IEC-958 interface, etc. When the audio interface 6 is not in use, the audio interface 6 is accommodated in the groove on the side surface of the device 100.

Fig. 4 schematically shows a structure diagram of a control module according to an embodiment of the present invention. As shown in fig. 4, the control module includes: microprocessor unit 401, positioning unit 402, customer service function unit 403, communication unit 404, input control unit 405, encryption logic unit 406, storage unit 407, voice processing unit 408 and power supply unit 409. The microprocessor unit 401 is electrically connected to each unit module, and implements function control and reception processing of each unit module.

Specifically, the GPS positioning unit 402 is electrically connected to the microprocessor unit 401, and is responsible for acquiring the real-time position of the device, so as to perform real-time positioning on the device.

And a customer service function unit 403 electrically connected with the microprocessor unit 401 and used for managing the bank voice function. The main functions of the bank voice function are divided into three categories: firstly, service consultation is carried out, when a user consults related banking services, a banking service knowledge base in a storage unit is retrieved, and a user question is solved; secondly, business handling, namely, business handling operation can be carried out according to a user voice instruction on the premise that bank business handling channels such as a mobile phone, a computer, an intelligent terminal and the like are successfully accessed and user identity authentication and operation authorization are allowed; third is simple demand response, for satisfying the daily communication needs of user, the utility model discloses still support the simple demand of part, for example information is read aloud, play music etc. user's mood of releiving etc.

A communication unit 404 electrically connected to the microprocessor unit 401, the communication unit 404 including: USB interface control module, AUX interface control module, Type-C interface control module, bluetooth communication control module and fingerprint transmission control module realize communication control. The USB interface control module mainly controls information transmission of the USB interface; the AUX interface control module mainly controls the transmission of AUX interface information; the Bluetooth communication module is mainly used for controlling communication with various devices through Bluetooth; the fingerprint transmission control module mainly controls the transmission of the fingerprint information acquired by the collector (namely, a fingerprint identification window arranged on the earphone 2).

An input control unit 405, electrically connected to the key-in module 103, comprises key sensors responsible for keying in the key-in module 103 and communicating it accurately to the microprocessor unit 401.

And an encryption logic unit 406, which is electrically connected with the microprocessor unit 401 and is responsible for encryption and security control of the whole device.

And a storage unit 407 electrically connected to the microprocessor unit 401, for storing device user initialization information (such as name, fingerprint, etc.), security key information, bank service knowledge base, customer service application system data, and the like. It should be noted that, in order to ensure the safety of the device 100, the device 100 may only store the identification information such as the fingerprint of one user.

The voice processing unit 408 sends a voice command through the microphone of the wireless headset 2, and after the voice command is analyzed and processed by the voice processing unit 408, the phrase sequence is decoded to obtain command information and the command information is transmitted to the microprocessor unit 401. On the contrary, when receiving the instruction sent by the microprocessor unit 401, the wireless headset 2 can convert the instruction into voice information and transmit the voice information to the user through the receiver of the wireless headset.

The power supply unit 409 comprises a rechargeable lithium battery, and is responsible for providing a suitable power supply for the whole device (including the wireless earphone 2), and when the device 100 is connected to a mobile phone, a computer and other terminal equipment, the charging can be carried out. In addition, the device 100 can also support solar charging.

It should be noted that the above mentioned bank voice functions mainly include three major functions, and the bank voice system is mainly used, and the technologies such as human-computer interaction, machine learning and the like are applied, so that the machine customer service and the natural language of the user can be smoothly communicated, and the bank business system can be easily connected, and complex tasks such as consultation solution, information inquiry, business handling and the like can be automatically completed.

It should be noted that the shape of the bank voice device in the drawings of the present invention is not limited to this, for example: this casing 1 is not limited to square exterior structure only, and it can also be according to actual pleasing to the eye and optimize the demand and can design into the structure of each animal class or cartoon class, the embodiment of the utility model discloses a quantity setting such as specific structure and communication interface to these parts does not restrict.

The utility model provides a bank speech device 100's concrete working process does:

as shown in fig. 5, when the user uses the device 100 for the first time, the user needs to go off the bank network online to activate the device 100, and after the user is verified by the service personnel, the user fingerprint is entered for the subsequent user identity authentication. After the bank speech device 100 is activated, the user can open the upper cover 7 to take out the wireless earphone 2 placed in the charging box and wear the wireless earphone on the ear, at this moment, the device 100 is automatically opened, meanwhile, the user fingerprint is collected and the identity authentication is carried out, if the fingerprint is verified to be passed, the bank speech system is accessed and the customer service requirement is inquired, the user sends out a speech operation instruction through the wireless earphone, at this moment, the customer service system identifies the speech instruction and judges whether the instruction is executed, if the instruction is executable, the service type selected by the customer is accessed, and the method mainly comprises the following steps: business consultation, business handling and chat communication.

Service consultation: the bank voice system inquires about the content of the user consultation after entering the business consultation according to the instruction of the client, and the bank voice system retrieves information in the knowledge base according to the content of the client consultation and feeds back the information to the user. The repeated steps can be used for consulting different services. After each business consultation, the bank voice system inquires whether the user continues business consultation, and if the user does not need to continue inquiry, the voice service is ended. For example, business consultation guidance services such as "where the nearest point of business is", "how to handle money transfer", and the like, may be provided.

And (3) business handling: after the bank voice system enters service according to the instruction of the client, the bank voice system prompts the user to access the device 100 to a mobile phone, a computer or a bank intelligent terminal and other equipment and prompts whether the connection is successful. After the terminal equipment is successfully connected, the bank voice system prompts a user to open a banking system, such as a banking system of a mobile phone bank or an internet bank, and the like, then prompts the user to perform authentication login, inquires the user what service is transacted and transacts the service according to a user instruction after the login is successful, prompts the user to perform fingerprint authentication or input an account transaction password and the like to transact the service according to operation when the user determines to transact the service, inquires the user whether to transact other services or not after the service is successfully transacted, and exits the service transaction process if the service is not required.

Chat and exchange: the bank voice system outputs relevant information, such as simple conversation, weather, music and the like according to the voice content of the user after entering the chat communication according to the instruction of the client. The intelligent voice system configured by the process meets the daily communication needs of users, and provides convenient intelligent voice service for middle-aged and elderly people, visually impaired users and the like.

The voice flow of the bank shown in the present invention is exemplified by a specific transfer remittance service.

After the user wears the headset and the fingerprint verification is passed, the device 100 is successfully started, and at this time:

voice customer service: "respected XX customer, your good! Please reply to the number selection menu function, 1 is a service consultation, 2 is a service transaction, and 3 is a chat interaction? "

The user: "2".

Voice customer service: please access to the terminal equipment such as mobile phone or computer. At this time, after the user accesses the device 100 to the terminal device, the system automatically detects and opens a bank system such as a mobile banking system.

Voice customer service: the equipment is successfully accessed, a mobile phone bank (or an internet bank and the like) is opened, and the fingerprint login is required to be verified. At this time, the user inputs the fingerprint through the wireless earphone and performs fingerprint verification.

Voice customer service: "verify pass, ask what business you go through? "

The user: "transfer of money. "

Voice customer service: "please inform the account name? "

The user: "Zhang III". "

Voice customer service: "please tell account or mobile phone number? "

The user: "6 ×) or 18 ×". "

Voice customer service: please enter the transfer amount. "at this time, the user notifies the amount by voice or inputs the transfer amount through a keypad on the present apparatus 100 and confirms it.

Voice customer service: "please confirm whether to transfer to three, account number 6 × × or 18 ×? "

The user: "confirm. "

Voice customer service: please fingerprint or enter account password. "at this time, the user performs authentication confirmation.

Voice customer service: "transaction success! Asking if there are other services to be handled? "

The user: "not required. "

Voice customer service: "good, this voice service ends, welcome to reuse next time, thanks! "

It should be noted that the flow of the remittance transaction in the above embodiment is only an exemplary illustration, and it does not represent that the remittance transaction can be another voice service flow in the actual application process, nor represents that the apparatus is not suitable for handling other transaction types, and it is only an exemplary illustration, and does not constitute an actual other application scenario to which the present invention is applicable.

The utility model provides a pair of bank speech device, it mainly is applied to in the aspect of the bank pronunciation, uses the utility model provides a bank speech device has not only solved the unable bank from the difficult problem of cabinet channel such as cell-phone bank, internet bank, intelligent terminal of using of visual barrier crowd, and special groups such as more old person provide a one-to-one exclusive bank customer service and guide. Specifically, the device supports whole-course voice interaction, can send out a voice instruction on the premise that the user identity authentication is passed, and is assisted by an intelligent customer service to complete service handling operation and the like; but through the setting of touch button on the keyboard, the convenient operation of looking the barrier crowd, especially more and more equipment now all adopts the touch-sensitive screen mode now, like counter password ware, intelligent terminal, smart mobile phone etc. this all brings the facility for most people, but to looking barrier crowd, old person etc. all be not convenient for operate. In addition, the device can be connected with various service channel devices of a bank through rich communication modes, including USB, Type-C, AUX, Bluetooth and the like, can be used as a payment certificate similar to a U shield, a password input device and an identity authentication instrument, an intelligent customer service for solving problems and further an intelligent assistant for assisting in handling business.

Need to explain, the utility model provides a bank speech device can be used to finance field or other fields, needs to explain, the utility model provides a many bank speech device can be used to finance field or other fields, also can be used to the arbitrary field except finance field, the utility model discloses do not limit the application field of a bank speech device who provides.

In the present application, the term "plurality" means two or more unless expressly defined otherwise. The terms "mounted," "connected," "communicated," and "fixed" are used broadly, and for example, "connected" may be a fixed connection, a detachable connection, or an integral connection; "coupled" may be direct or indirect through an intermediary. The specific meaning of the above terms in the present invention can be understood according to specific situations by those skilled in the art.

In the description of the present invention, it should be understood that the terms "upper", "lower", "left", "right", "front", "back", and the like indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of description and simplification of description, but do not indicate or imply that the device or unit indicated must have a specific direction, be constructed and operated in a specific orientation, and therefore, should not be construed as limiting the present invention.

The above-mentioned embodiments, further detailed description of the objects, technical solutions and advantages of the present invention, it should be understood that the above-mentioned embodiments are only specific embodiments of the present invention, and are not intended to limit the present invention, and any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention should be included in the scope of the present invention.

Claims (10)

1. A banking speech device, comprising:

a housing (1);

the earphone (2) is arranged in the inner cavity of the shell (1) and is used for voice communication;

the key-in module (3) is positioned on the front surface of the shell (1) and is used for inputting information by a user;

and the communication interface (4) is connected with the at least one interface switch (5) on one side surface of the shell (1), so that when each interface switch is slid, the communication interface correspondingly connected with each interface switch is driven to slide out of the cavity.

2. The banking speech device according to claim 1, characterised in that the typing module (3) is a touchable keyboard comprising at least 10 numeric keys, a confirmation key and a cancellation key.

3. The banking speech device according to claim 1, characterised in that the headset (2) is a wireless headset.

4. The banking speech device of claim 3, further comprising:

the power supply unit is electrically connected with the charging box of the wireless earphone and used for providing power supply for the charging box, wherein the wireless earphone is placed in the charging box in the cavity when not in use.

5. The banking voice device according to claim 1, characterised in that the headset (2) has a fingerprint collection function for collecting a fingerprint of a user.

6. The banking speech device of claim 1, further comprising:

and the microprocessor unit is positioned in the cavity and is electrically connected with the earphone (2), the key-in module (3) and the at least one communication interface (4) one by one.

7. The banking voice device according to claim 4, characterized in that a removable upper cover (7) is provided on top of the housing (1);

when the wireless earphone needs to be used, the wireless earphone can be taken out of the charging box by opening the detachable upper cover (7).

8. The banking voice device according to claim 1, characterized in that the at least one communication interface (4) is a USB interface or a TYPE-C interface.

9. The banking speech device of claim 1, further comprising:

an audio interface (6) located on a side of the housing (1) opposite the at least one interface switch (5).

10. The banking voice device according to claim 2, wherein the 10 number keys are 0-9 number keys, respectively.

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