CN213751292U - Intelligent counter - Google Patents
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- CN213751292U CN213751292U CN202120068305.1U CN202120068305U CN213751292U CN 213751292 U CN213751292 U CN 213751292U CN 202120068305 U CN202120068305 U CN 202120068305U CN 213751292 U CN213751292 U CN 213751292U
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Abstract
The utility model relates to the field of self-service equipment, in particular to an intelligent counter; the intelligent counter comprises a first host, a second host, a switcher, a first operating platform and a second operating platform, wherein the first operating platform and the second operating platform are adjacently arranged; the switcher comprises a main control part and a trigger part which are in communication connection; the first display screen is in communication connection with the first host, the second host and the second display screen are in communication connection with the main control part, and the triggering part is used for receiving triggering actions of workers and outputting a first triggering signal or a second triggering signal to the main control part; when the main control part receives the first trigger signal, the second display screen displays the video image sent by the first host; and when the main control part receives the second trigger signal, the second display screen displays the video image sent by the second host. The utility model discloses an intelligence sales counter can improve convenience and the work efficiency that the staff operated.
Description
Technical Field
The utility model relates to a self-service equipment field particularly, relates to an intelligence sales counter.
Background
With the development of artificial intelligence, more and more services can be handled by clients through self-service equipment in some service handling halls; for example, the related art discloses that in a banking hall, a VIP client or an office client can handle various types of businesses such as a personal non-cash financial business, a personal cash financial business, an office non-cash integrated business, an office cash integrated business, and the like through a self-service financial device provided beside a teller workstation. However, when handling some complex services or when a client is not familiar with the service handling operation, the client sometimes needs to perform operation guidance by staff in the self-service handling process, in which case the staff needs to get up to the client and perform operation guidance for the client on the display screen of the self-service device of the client handling service. When the frequency of the situations is more, the staff needs to get up many times to guide the client in the working process, which brings certain inconvenience to the staff and reduces the working efficiency of the staff.
SUMMERY OF THE UTILITY MODEL
The utility model aims at providing an intelligence sales counter, it can improve the convenience of staff's operation and improve work efficiency.
The embodiment of the utility model is realized like this:
in a first aspect, the utility model provides an intelligent counter, which comprises a first host, a second host, a switcher, a first operating platform and a second operating platform, wherein the first operating platform and the second operating platform are adjacently arranged, the first operating platform is provided with a first display screen for customers to use, and the second operating platform is provided with a second display screen for workers to use;
the switcher comprises a main control part and a trigger part which are in communication connection;
the first display screen is in communication connection with the first host, the second host and the second display screen are in communication connection with the main control part, the triggering part is used for receiving triggering actions of workers and outputting a first triggering signal or a second triggering signal, and the main control part is used for receiving the first triggering signal and the second triggering signal;
when the main control part receives the first trigger signal, the second display screen displays the video image sent by the first host; and when the main control part receives the second trigger signal, the second display screen displays the video image sent by the second host.
In an optional embodiment, the first display screen includes a first video signal input interface, the second display screen includes a second video signal input interface, the first host includes a first video signal output interface and a second video signal output interface, the second host includes a third video signal output interface, and the main control portion includes a third video signal input interface, a fourth video signal input interface and a fourth video signal output interface; the first video signal output interface is electrically connected with the first video signal input interface, the second video signal output interface is electrically connected with the third video signal input interface, the third video signal output interface is electrically connected with the fourth video signal input interface, and the fourth video signal output interface is electrically connected with the second video signal input interface;
when the main control part receives the first trigger signal, the third video signal input interface is used as a signal source input interface of the fourth video signal output interface; and when the main control part receives the second trigger signal, the fourth video signal input interface is used as a signal source input interface of the fourth video signal output interface.
In an alternative embodiment, the first video signal output interface is a DVI interface, and the second video signal output interface is a VGA interface.
In an optional embodiment, the trigger part comprises a first key, and the first key can receive a trigger action and is in a first state or a second state;
when the first key is in a first state, the trigger part outputs a first trigger signal; when the first key is in the second state, the trigger part outputs a second trigger signal.
In an optional embodiment, the trigger part includes a second key and a third key, and both the second key and the third key can be used for receiving a trigger action;
when the second key receives the trigger action, the trigger part outputs a first trigger signal; when the third key receives the triggering action, the triggering part outputs a second triggering signal.
In an optional implementation mode, the intelligent counter further comprises a cabinet body, the main control portion is arranged inside the cabinet body, and the triggering portion is arranged outside the cabinet body.
In an alternative embodiment, the triggering part is arranged on one side of the first operating platform facing the second operating platform.
In an alternative embodiment, the main control part and the trigger part are in communication connection in a wired manner or a wireless manner.
In an alternative embodiment, the main control unit includes a data input interface for connecting an external operating device.
In an alternative embodiment, the intelligent counter further comprises a financial transaction processing device, and the financial transaction processing device comprises at least one of a bill issuing module, a bill recycling module, a receipt printing module, a card reading/issuing module and a UKEY issuing module.
The utility model discloses beneficial effect of intelligent sales counter includes: the embodiment of the utility model provides an intelligent counter includes first host computer, second host computer, switch and adjacent first operation panel and the second operation panel that sets up, and first display screen that the customer used is provided with to the first operation panel, and the second display screen that the second operation panel was provided with and was used by the staff; the switcher comprises a main control part and a trigger part which are in communication connection; the first display screen is in communication connection with the first host, the second host and the second display screen are in communication connection with the main control part, the triggering part is used for receiving triggering actions of workers and outputting a first triggering signal or a second triggering signal, and the main control part is used for receiving the first triggering signal or the second triggering signal; when the main control part receives the first trigger signal, the second display screen displays the video image sent by the first host; and when the main control part receives the second trigger signal, the second display screen displays the video image sent by the second host.
Therefore, when the client transacts the business by self, the first host can display the business transaction page of the client through the first display screen, when the client transacts the business, the staff can input the trigger action through the trigger part of the switcher to enable the trigger part to output the first trigger signal when the client transacts the business and asks for help to the staff when the client transacts the business and encounters operation difficulty, so that the second display screen switches the video image sent by the second host into the video image sent by the first host, the business transaction page of the client is displayed on the second display screen, the staff guides the operation of the client based on the content displayed by the business transaction page, and the staff does not need to get up when the client asks for help, so that the staff can guide the operation of the client on the station of the staff, the problems of inconvenient operation and reduced working efficiency caused by the fact that a worker stands up for many times to operate and guide a client in the working process are solved, and convenience and working efficiency of the worker are improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present invention, and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained according to the drawings without inventive efforts.
Fig. 1 is a schematic structural diagram of an intelligent counter in an embodiment of the present invention;
fig. 2 is a block diagram of an intelligent counter according to an embodiment of the present invention.
Icon: 010-smart counters; 100-a cabinet body; 110-a first host; 120-a second host; 200-a switch; 210-a master control; 220-a trigger part; 310-a first console; 311-a first display screen; 320-a second console; 321-a second display screen; 411-first video signal input interface; 412-a second video signal input interface; 413-a third video signal input interface; 414-a fourth video signal input interface; 421-first video signal output interface; 422-second video signal output interface; 423-third video signal output interface; 424-fourth video signal output interface; 431-trigger signal input interface; 432-trigger signal output interface.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. The components of embodiments of the present invention, as generally described and illustrated in the figures herein, may be arranged and designed in a wide variety of different configurations.
Thus, the following detailed description of the embodiments of the present invention, presented in the accompanying drawings, is not intended to limit the scope of the invention, as claimed, but is merely representative of selected embodiments of the invention. Based on the embodiments in the present invention, all other embodiments obtained by a person skilled in the art without creative efforts belong to the protection scope of the present invention.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.
In the description of the present invention, it should be noted that the terms "inside" and "outside" are used for indicating the position or positional relationship based on the position or positional relationship shown in the drawings, or the position or positional relationship that the utility model is usually placed when using, and are only for convenience of describing the present invention and simplifying the description, but not for indicating or implying that the device or element to be referred must have a specific position, be constructed and operated in a specific position, and thus should not be construed as limiting the present invention. Furthermore, the terms "first," "second," "third," and the like are used solely to distinguish one from another and are not to be construed as indicating or implying relative importance.
In the description of the present invention, it should also be noted that, unless otherwise explicitly specified or limited, the terms "disposed" and "connected" are to be interpreted broadly, and may be, for example, fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meaning of the above terms in the present invention can be understood in specific cases to those skilled in the art.
Fig. 1 is a schematic structural diagram of an intelligent counter 010 according to an embodiment of the present invention; fig. 2 is a block diagram of an embodiment of the present invention, illustrating a structure of the intelligent counter 010.
Referring to fig. 1, the present embodiment provides an intelligent counter 010, which can be used in a service hall, for example: banking halls, telecommunications business halls, etc., so that a user can self-service through the intelligent counter 010.
Referring to fig. 1 and 2, the intelligent counter 010 includes a first host 110, a second host 120, a switch 200, and a first console 310 and a second console 320 which are adjacently disposed, wherein the first console 310 is provided with a first display 311 for a customer to use, and the second console 320 is provided with a second display 321 for a worker to use; the switch 200 includes a main control part 210 and a trigger part 220 which are connected in communication; the first display screen 311 is in communication connection with the first host 110, the second host 120 and the second display screen 321 are in communication connection with the main control unit 210, the triggering unit 220 is used for receiving triggering actions of workers and outputting a first triggering signal or a second triggering signal, and the main control unit 210 is used for receiving the first triggering signal and the second triggering signal; when the main control part 210 receives the first trigger signal, the second display screen 321 displays the video image sent by the first host 110; when the main control part 210 receives the second trigger signal, the second display screen 321 displays the video image sent by the second host 120.
In this embodiment, the first host 110 and the second host 120 can both be connected to the second display screen 321 through the switch 200, and the first host 110 is further in communication connection with the first display screen 311, so that when a customer transacts a business by himself/herself, the first host 110 can display a business transaction page of the customer through the first display screen 311, and when the customer asks for help to a worker due to operation difficulty in the business transaction process, the worker can input a trigger action through the trigger part 220 of the switch 200 to enable the trigger part 220 to output a first trigger signal, so that the second display screen 321 switches from displaying a video image sent by the second host 120 to displaying a video image sent by the first host 110, and then displays the business transaction page of the customer on the second display screen 321, and the worker guides the customer to operate based on the content displayed by the business transaction page, and can ask for help by the customer, the staff does not need to stand up, so that the staff can operate and guide the client on the station of the staff, the problems of inconvenient operation and reduced working efficiency caused by the fact that the staff stands up many times to operate and guide the client in the working process are avoided, and the convenience and the working efficiency of the staff are improved.
It should be noted that the first host 110 may be disposed below the first console 310, and the second host 120 may be disposed below the second console 320, so as to save the occupied space of the intelligent counter 010 and make the service hall service places cleaner.
Referring to fig. 2, the first display 311 of the present embodiment includes a first video signal input interface 411, the second display 321 includes a second video signal input interface 412, the first host 110 includes a first video signal output interface 421 and a second video signal output interface 422, the second host 120 includes a third video signal output interface 423, and the main control unit 210 includes a third video signal input interface 413, a fourth video signal input interface 414 and a fourth video signal output interface 424; the first video signal output interface 421 is electrically connected to the first video signal input interface 411, the second video signal output interface 422 is electrically connected to the third video signal input interface 413, the third video signal output interface 423 is electrically connected to the fourth video signal input interface 414, and the fourth video signal output interface 424 is electrically connected to the second video signal input interface 412; when the main control unit 210 receives the first trigger signal, the third video signal input interface 413 is used as the signal source input interface of the fourth video signal output interface 424; when the main control unit 210 receives the second trigger signal, the fourth video signal input interface 414 is used as the signal source input interface of the fourth video signal output interface 424.
In this embodiment, the first host 110 is connected to the first display screen 311 and the main control unit 210 of the switch 200 through two video signal output interfaces, namely, the first video signal output interface 421 and the second video signal output interface 422, respectively, and the main control unit 210 of the switch 200 is connected to the second display screen 321, so that both the first display screen 311 and the second display screen 321 can display video images sent by the first host 110, and thus, the worker can guide the operation of the business handled by the customer on the first display screen 311 based on the display content of the second display screen 321.
Optionally, the first video signal output interface 421 and the second video signal output interface 422 both output video signals in a copy mode, and thus the second display screen 321 and the first display screen 311 can synchronously display the same content in real time, so that a worker can conveniently guide the operation of the customer in real time based on a display page of the second display screen 321.
Optionally, in this embodiment, the first video signal output interface 421 and the second video signal output interface 422 of the first host 110 adopt different interface forms. Specifically, the first video signal output interface 421 is a DVI interface, and the second video signal output interface 422 is a VGA interface.
Of course, in other embodiments, the first video signal output interface 421 and the second video signal output interface 422 of the first host 110 may also adopt the same interface form, for example, both adopt DVI interfaces or both adopt VGA interfaces, which is not limited in this respect.
Optionally, the triggering unit 220 of this embodiment includes a first button, and the first button can receive a triggering action of a worker and is in a first state or a second state; when the first key is in the first state, the triggering part 220 outputs a first triggering signal; when the first button is in the second state, the triggering unit 220 outputs a second triggering signal. So set up, only need a button just can switch the page that second display screen 321 shows, save intelligent sales counter 010 cost, also avoid the staff to press wrong button.
It should be noted that the first state of the first key may be a pressed state, and the second state may be a sprung state, when the worker presses the first key to make it in the pressed state, the trigger unit 220 outputs the first trigger signal, and the second display 321 displays the video image sent by the first host 110; when the staff presses the first key to make it in the pop-up state, the triggering part 220 outputs a second triggering signal, and the second display 321 displays the video image sent by the second host 120.
Of course, in other embodiments, the first state of the first key may be a sprung state and the second state may be a depressed state.
Optionally, in other embodiments, the triggering unit 220 includes a second button and a third button, and both the second button and the third button can be used for receiving a triggering action; when the second key receives the triggering action, the triggering part 220 outputs a first triggering signal to enable the second display screen 321 to display the video image sent by the first host 110; when the third key receives the triggering action, the triggering unit 220 outputs a second triggering signal to make the second display 321 display the video image sent by the second host 120.
Optionally, in another embodiment, the triggering portion 220 includes a fourth key, the fourth key is capable of receiving a triggering action of the operator to output a triggering signal, and is in a bounce state under the action of an elastic member of the fourth key after receiving the triggering action of the operator each time, in this case, the first triggering signal and the second triggering signal may be the same logic level, and the main control portion 210 may determine that the triggering signal is the first triggering signal or the second triggering signal according to a receiving serial number of the triggering signal when receiving the triggering signal output by the fourth key each time, so that the second display screen 321 displays a video image sent by the corresponding host. For example, after the smart counter 010 is powered on, the second display screen 321 defaults to display a video image sent by the second host 120, when the main control unit 210 receives the trigger signal for the first time, the trigger signal is determined to be the first trigger signal, so that the second display screen 321 displays the video image sent by the first host 110, when the main control unit 210 receives the trigger signal for the second time, the trigger signal is determined to be the second trigger signal, so that the second display screen 321 displays the video image sent by the second host 120, and when the main control unit 210 receives the trigger signal for the third time, the trigger signal is determined to be the first trigger signal, so that the second display screen 321 displays the video image sent by the first host 110, so as to repeat the above steps.
Referring to fig. 1, the intelligent counter 010 of the present embodiment further includes a cabinet 100, the main control unit 210 is disposed inside the cabinet 100, and the trigger unit 220 is disposed outside the cabinet 100. So set up, can utilize the cabinet body 100 to protect the main control portion 210 of switch 200, avoid the customer to contact main control portion 210 and make the main control portion 210 appear damaging to it is cleaner and tidier to enable the business place of handling, and sets up the trigger part 220 of switch 200 in the outside of cabinet body 100, then can be convenient for the staff to apply and trigger action in trigger part 220, with the page that adjustment second display screen 321 shows, has ensured the convenience that the staff used.
Optionally, in the present embodiment, referring to fig. 1, the triggering portion 220 is disposed on a side of the first console 310 facing the second console 320. Specifically, the trigger unit 220 is fixedly connected to the first console 310. With such arrangement, the trigger part 220 can be prevented from being lost due to random movement; moreover, the trigger part 220 is fixedly arranged on one side of the first operating platform 310 facing the second operating platform 320, so that the trigger part 220 can be conveniently operated on a station by a worker, namely, the use convenience of the worker is improved.
Optionally, in this embodiment, the main control unit 210 and the triggering unit 220 are connected in a wired communication manner. Specifically, the main control unit 210 is provided with a trigger signal input interface 431, the trigger unit 220 is provided with a trigger signal output interface 432, and the trigger signal input interface 431 of the main control unit 210 and the trigger signal output interface 432 of the trigger unit 220 are connected by cable communication.
Of course, in other embodiments, the main control unit 210 and the trigger unit 220 may be connected by wireless communication. Specifically, the main control unit 210 includes a trigger signal receiver, the trigger unit 220 includes a trigger signal transmitter, and the trigger signal receiver of the main control unit 210 and the trigger signal transmitter of the trigger unit 220 are in communication connection in a wireless manner, for example: bluetooth or WiFi, etc.
Optionally, in this embodiment, the main control unit 210 of the switch 200 includes a data input interface for connecting an external operating device. By such arrangement, the external operation devices such as a mouse and a keyboard can be connected to the switch 200 through the data input interface, so that the staff can perform synchronous operation on the business transaction pages of the client, and further help is provided for the client.
Optionally, the intelligent counter 010 of this embodiment further includes a financial transaction processing device, and the financial transaction processing device includes at least one of a bill issuing module, a bill recycling module, a receipt printing module, a card reading/issuing module, and a UKEY issuing module. So set up, can set up when the bank hall at intelligent sales counter 010, the staff of being convenient for carries out the operation guidance to the customer of handling financial transaction on the station.
When the intelligent counter 010 of this embodiment is in use, a user can handle a service by himself at the first display screen 311, if the staff needs to assist, the staff can operate the trigger unit 220, so that the trigger unit 220 sends a first trigger signal, when the main control unit 210 receives the first trigger signal, the second display screen 321 displays a video image sent by the first host 110, so that the staff guides the operation of a client based on a service handling page at the second display screen 321, and after the guidance of the client is completed, the staff can operate the trigger unit 220 again, so that the trigger unit 220 sends a second trigger signal, when the main control unit 210 receives the second trigger signal, the second display screen 321 displays a video image sent by the second host 120, so that the staff can continue the work of the staff.
To sum up, the utility model provides an intelligence sales counter 010 is when the customer is handled the business by oneself, the page is handled to the business that first host computer 110 accessible first display screen 311 shows the customer, when the customer is handled the business in-process and is met the operational difficulties and seek help to the staff, the staff can make trigger portion 220 output first trigger signal through the trigger portion 220 input trigger action of switch 200, thereby make second display screen 321 switch into the video image that shows that second host computer 120 sent by showing, and then show the page is handled to the business that shows the customer on second display screen 321, the staff handles the content that the page shows and carries out the operation guidance to the customer based on this business, and then can be when the customer seeks help, do not need the staff to get up, make the staff can operate the guidance to the customer on own station, avoid the staff to get up many times in the course of the work and operate inconvenience and the operation that the guidance caused to the customer and reach The problem of work efficiency reduction, and then improve staff's convenience and work efficiency.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. An intelligent counter is characterized by comprising a first host, a second host, a switcher, a first operating platform and a second operating platform which are adjacently arranged, wherein the first operating platform is provided with a first display screen for a customer to use, and the second operating platform is provided with a second display screen for a worker to use;
the switcher comprises a main control part and a trigger part which are in communication connection;
the first display screen is in communication connection with the first host, the second host and the second display screen are in communication connection with the main control part, the trigger part is used for receiving trigger actions of workers and outputting a first trigger signal or a second trigger signal, and the main control part is used for receiving the first trigger signal and the second trigger signal;
when the main control part receives the first trigger signal, the second display screen displays a video image sent by the first host; and when the main control part receives the second trigger signal, the second display screen displays the video image sent by the second host.
2. The intelligent counter of claim 1, wherein the first display screen includes a first video signal input interface, the second display screen includes a second video signal input interface, the first host includes a first video signal output interface and a second video signal output interface, the second host includes a third video signal output interface, and the main control portion includes a third video signal input interface, a fourth video signal input interface, and a fourth video signal output interface; the first video signal output interface is electrically connected with the first video signal input interface, the second video signal output interface is electrically connected with the third video signal input interface, the third video signal output interface is electrically connected with the fourth video signal input interface, and the fourth video signal output interface is electrically connected with the second video signal input interface;
when the main control part receives the first trigger signal, the third video signal input interface is used as a signal source input interface of a fourth video signal output interface; and when the main control part receives the second trigger signal, the fourth video signal input interface is used as a signal source input interface of the fourth video signal output interface.
3. The intelligent counter of claim 2, wherein the first video signal output interface is a DVI interface and the second video signal output interface is a VGA interface.
4. The intelligent counter of claim 1, wherein the trigger portion comprises a first key capable of receiving the trigger action to be in a first state or a second state;
when the first key is in the first state, the trigger part outputs the first trigger signal; when the first key is in the second state, the trigger part outputs the second trigger signal.
5. The intelligent counter of claim 1, wherein the trigger portion comprises a second key and a third key, both of which are operable to receive the trigger action;
when the second key receives the trigger action, the trigger part outputs the first trigger signal; and when the third key receives the triggering action, the triggering part outputs the second triggering signal.
6. The intelligent counter of claim 1, further comprising a cabinet body, wherein the main control portion is disposed inside the cabinet body, and the triggering portion is disposed outside the cabinet body.
7. The intelligent counter of claim 1, wherein the trigger portion is disposed on a side of the first console facing the second console.
8. The intelligent counter of claim 1, wherein the master control unit and the trigger unit are communicatively coupled by wire or wirelessly.
9. The intelligent counter of claim 1, wherein the master control includes a data input interface for connecting to an external operating device.
10. The intelligent counter of any one of claims 1-9, further comprising a financial transaction processing device comprising at least one of a ticket dispensing module, a ticket recycling module, a receipt printing module, a card reading/issuing module, and a UKEY dispensing module.
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| CN202120068305.1U CN213751292U (en) | 2021-01-11 | 2021-01-11 | Intelligent counter |
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| CN202120068305.1U CN213751292U (en) | 2021-01-11 | 2021-01-11 | Intelligent counter |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114898509A (en) * | 2022-03-08 | 2022-08-12 | 深圳市恒大光汇科技有限公司 | Intelligent transaction all-in-one machine based on big data |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114898509A (en) * | 2022-03-08 | 2022-08-12 | 深圳市恒大光汇科技有限公司 | Intelligent transaction all-in-one machine based on big data |
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