CN213276791U - Multi-flow continuous queuing and calling system based on logistics park service platform - Google Patents
Multi-flow continuous queuing and calling system based on logistics park service platform Download PDFInfo
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- CN213276791U CN213276791U CN202021225760.XU CN202021225760U CN213276791U CN 213276791 U CN213276791 U CN 213276791U CN 202021225760 U CN202021225760 U CN 202021225760U CN 213276791 U CN213276791 U CN 213276791U
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Abstract
The utility model discloses a many processes system of calling out numbers of lining up in succession based on commodity circulation garden service platform, including an at least self-service unit of lining up, an at least business processing unit and an at least unit of calling out numbers, signal connection between the three, the business processing unit includes server and an at least sub-processing unit. The utility model combines the automatic line reservation and the offline queuing, and has the advantages of simplicity, convenience, initiative and timeliness in the queuing process of the management user; the orderliness of business handling of users in the garden can be ensured, and the business processing efficiency of the logistics park is improved; it can let garden managers, the owner of goods, driver in time know warehouse in service behavior and document processing state, can assist each user in time to follow up with the business flow again, and each business link is handled to reasonable high efficiency, helps helping the logistics park to form good order of doing things, optimizes the logistics park and just manages the business flow, helps each user accuracy to predict latency, rational distribution time of doing things.
Description
Technical Field
The utility model belongs to the technical field of the equipment of calling out numbers is lined up in the commodity circulation business, especially, relate to a many processes system of calling out numbers of lining up in succession based on commodity circulation garden service platform.
Background
With the development and progress of science and technology, and the continuous popularization and application of informatization, digitization and networking, the business mode of the logistics park is gradually changed, and a business queuing and calling system becomes an important component of a modern logistics park.
Meanwhile, the contradiction between the management level of the logistics park and the increasing business is more and more prominent, and the current situations of difficult warehousing and ex-warehouse of the logistics park, crowded vehicles in the park and low business efficiency are more and more obvious. How to shunt vehicles, queue and unload goods orderly, shorten the service time, serve storage enterprises and drivers and improve the utilization rate of park resources is an urgent problem. Because the business process of the logistics park is complex, a driver needs to transact business in a plurality of service windows according to the business process, the current queuing and calling system can queue in a single process, and the driver needs to queue for a plurality of times to complete transaction of the business; especially when the number of customers is large and the number of service types is large, the method is time-consuming.
SUMMERY OF THE UTILITY MODEL
The utility model provides a many processes are system of calling out numbers in succession lining up based on commodity circulation garden service platform.
The utility model discloses a following technical scheme realizes: the intelligent queuing system comprises at least one self-service queuing unit, at least one service processing unit and at least one number calling unit, wherein the service processing unit comprises a server and at least one sub-processing unit, a communication module, a timing module and an inquiry module are arranged on the server, the server is connected with the self-service queuing unit, the sub-processing unit and the number calling unit through local area network or wireless network signals, the sub-processing unit is a PC, and the PC is connected with a pager, a card reader with a code scanning function and a loudspeaker.
The utility model has the advantages that: the utility model combines the automatic line reservation and offline queuing, thus improving the queuing and transaction efficiency and having the advantages of simplicity, convenience, initiative and timeliness in the queuing process of the management user; the orderliness of business handling of users in the garden can be ensured, and the business processing efficiency of the logistics park is improved; it can let garden managers, the owner of goods, driver in time know warehouse in service behavior and document processing state, can assist each user in time to follow up with the business flow again, and each business link is handled to reasonable high efficiency, helps helping the logistics park to form good order of doing things, optimizes the logistics park and just manages the business flow, helps each user accuracy to predict latency, rational distribution time of doing things.
Drawings
Fig. 1 is a schematic structural view of the present invention;
reference numbers in the figures: 1-self-service queuing unit 1, 2-server 2, 3-sub-processing unit 3, 4-number calling unit 4.
Detailed Description
In order to make those skilled in the art better understand the technical solution of the present invention, the following detailed description is provided with reference to the accompanying drawings.
The multi-flow continuous queuing and number calling system based on the logistics park service platform as shown in fig. 1 comprises at least one self-service queuing unit 1, at least one service processing unit and at least one number calling unit 4, the self-service queuing unit 1, the at least one service processing unit and the at least one number calling unit 4 are in signal connection, the service processing unit comprises a server 2 and at least one sub-processing unit 3, a communication module, a timing module and an inquiry module are arranged on the server 2, the server 2 is in signal connection with the self-service queuing unit 1, the sub-processing unit 3 and the number calling unit 4 through a local area network or a wireless network, the sub-processing unit 3 is a PC, and the PC is connected with a pager, a card reader with a code scanning function and a loudspeaker.
The self-service queuing unit 1 comprises a mobile terminal and a number-taking machine, wherein the number-taking machine is provided with a card reader with a code scanning function, the number-taking machine is connected with a service processing unit through a local area network or a wireless network signal, and the mobile terminal is in signal connection with a communication module on the server 2 through a wireless network signal.
The number calling unit 4 comprises a display screen and a broadcaster, and the display screen and the broadcaster are respectively connected with the server 2 through local area network or wireless network signals.
The communication module is also used for receiving reminding information sent by one or more number calling units 4;
the timing module is used for calculating the waiting time of the user according to the queuing number information;
the query module is used for query service of waiting time and queuing number.
The card reader is an IC card, an ID card and/or an identity card reader.
The mobile terminal is a mobile phone or a tablet personal computer.
The utility model discloses a working method: a logistics park service management system is installed in the server 2, the name of each service, the attribute of the queue and the like are defined according to the service type, and the service type accepted by each sub-processing unit 3 is also defined. When a user needs to transact business in a logistics park, the user can select to transact business selection queuing reservation as required through code scanning at a mobile terminal or small programs and APP and obtain a ticket number, or operates a queuing machine in a transaction hall, and simultaneously performs user identity authentication through card swiping (IC card, ID card and/or ID card) by a card reader so as to avoid confusion and counterfeit transaction, transacts business selection queuing reservation as required and obtains the ticket number;
in the above process, on one hand, the mobile terminal or the number taker uploads the queuing information of the user to the server 2, the logistics park service management system of the server 2 generates a unique ticket number according to the user information and the selected service event, and the ticket number displays a number (a unique service number, the number of the currently located service queue, the sequence number of the currently located queue) and a two-dimensional code containing card information and service event information (i.e. the sequence numbers corresponding to the services are displayed on the ticket number, such as the sequence number is A, B, C …); the ticket number is transmitted to the mobile terminal to be displayed to the user, or transmitted to the number-taking machine to be printed to the user for queuing; on the other hand, the server 2 analyzes the service processing progress of each sub-processing unit 3, the information display condition of the number calling unit 4 and the queuing number condition of the mobile terminal and the queuing machine in the self-service queuing unit 1 in real time, after comprehensive analysis, ticket number information is distributed to the sub-processing unit 3 with the least service, and under the calculation cooperation of the timing module and the query module, the server 2 displays the real-time queuing number and the estimated queuing waiting time to the user on the mobile terminal or the queuing machine, so that the state change of the service document and the processing instruction can be timely and accurately reached to the processing terminal of each flow, and related personnel can be reminded of timely processing, and the user can conveniently and reasonably plan the transaction time; and the user can also inquire the number of people who queue in real time through the mobile terminal and the number taker in the queuing process, and the operation information of the user is written and automatically uploaded and recorded in the server 2, so that the next business handling efficiency and the subsequent management are improved.
When the sub-processing unit 3 presses the caller and calls a user to a window of an appointed place through the display screen and the broadcaster of the number calling unit 4 in combination with the characters and the voice to handle the business, the user provides the ticket number for business personnel, the business personnel acquires the ticket number information and the user information through a card reader with a code scanning function, checks the ticket number information and the user information with the information obtained from the server, and handles the business after confirming the ticket number is correct, so that the user confusion and the counterfeit situation are avoided, and the safety is improved; in the process of handling the service, one service can correspond to a plurality of sub-processing units 3, or can be set to be capable of handling a plurality of services simultaneously by one sub-processing unit 3, the priority level can be flexibly defined according to the requirement, and the priority level can be defined according to the service type; if a user needs to handle multiple services at the same time, after the user handles one service, the service personnel of the sub-processing unit 3 automatically transfers the user to the next service queue according to the service flow, and one ticket is finished (namely, after the item A is finished, the service personnel directly operates the sub-processing unit 3 to transfer the item B to the sub-processing unit 3 for handling the item B for queuing and so on), and the queuing is not required to be taken again.
The mobile terminal, the number taker and the sub-processing unit 3 are existing devices, have good interfaces and compatibility, can be in real-time in data butt communication with an existing logistics park service management system, can send information to a user in time when the user takes a number, a service worker calls the user and related functions are operated, not only represents the coordination and unification of the system, but also can form complete recorded information in the logistics park service management system, and constructs a complete logistics park service chain.
Claims (6)
1. The utility model provides a many processes are system of calling out numbers in succession queued based on commodity circulation garden service platform, includes at least one self-service queuing unit (1), at least one business processing unit and at least one unit of calling out numbers (4), signal connection between the three, its characterized in that: the service processing unit comprises a server (2) and at least one sub-processing unit (3), a communication module, a timing module and an inquiry module are arranged on the server (2), the server (2) is connected with the self-service queuing unit (1), the sub-processing unit (3) and the number calling unit (4) through local area network or wireless network signals, the sub-processing unit (3) is a PC, and the PC is connected with a pager, a card reader with a code scanning function and a loudspeaker.
2. The multi-flow continuous queuing and calling system based on the logistics park service platform as claimed in claim 1, wherein: the self-service queuing unit (1) comprises a mobile terminal and a number-taking machine, wherein the number-taking machine is provided with a card reader with a code scanning function, the number-taking machine is connected with the service processing unit through a local area network or a wireless network signal, and the mobile terminal is in signal connection with the communication module on the server (2) through a wireless network signal.
3. The multi-flow continuous queuing and calling system based on the logistics park service platform as claimed in claim 1, wherein: the number calling unit (4) comprises a display screen and a broadcaster, and the display screen and the broadcaster are respectively connected with the server (2) through local area network or wireless network signals.
4. The multi-flow continuous queuing and calling system based on the logistics park service platform as claimed in claim 1, wherein: the communication module is also used for receiving reminding information sent by one or more number calling units (4);
the timing module is used for calculating the waiting time of the user according to the queuing number information;
the query module is used for query service of waiting time and queuing number.
5. The multi-process continuous queuing and calling system based on the logistics park service platform as claimed in claim 1 or 2, wherein: the card reader is an IC card, an ID card and/or an identity card reader.
6. The multi-flow continuous queuing and calling system based on the logistics park service platform as claimed in claim 2, wherein: the mobile terminal is a mobile phone or a tablet personal computer.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202021225760.XU CN213276791U (en) | 2020-06-29 | 2020-06-29 | Multi-flow continuous queuing and calling system based on logistics park service platform |
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| CN202021225760.XU CN213276791U (en) | 2020-06-29 | 2020-06-29 | Multi-flow continuous queuing and calling system based on logistics park service platform |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114038207A (en) * | 2021-11-03 | 2022-02-11 | 上海途虎信息技术有限公司 | Guest welcoming method, computer readable storage medium and device |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114038207A (en) * | 2021-11-03 | 2022-02-11 | 上海途虎信息技术有限公司 | Guest welcoming method, computer readable storage medium and device |
| CN114038207B (en) * | 2021-11-03 | 2023-01-03 | 上海途虎信息技术有限公司 | Guest welcoming method, computer readable storage medium and device |
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