CN207650811U - A kind of visual virtual customer service system - Google Patents
A kind of visual virtual customer service system Download PDFInfo
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- CN207650811U CN207650811U CN201721743828.1U CN201721743828U CN207650811U CN 207650811 U CN207650811 U CN 207650811U CN 201721743828 U CN201721743828 U CN 201721743828U CN 207650811 U CN207650811 U CN 207650811U
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Abstract
The utility model discloses a kind of visual virtual customer service systems, including customer service device and cloud server, cloud server includes at least for the memory module of all kinds of question answering videos of prestored user and the problem of enquirement user for receiving the upload of customer service device and sends the reception pushing module of the question answering video；Customer service device include at least recoding unit for obtaining the problem of puing question to user voice and for the problem of enquirement user, is uploaded into cloud server and receive the problem answer video communication module and the answer video that communication module receives is played to the touch-display unit of user in the form of playing video；Customer service device is connected by communication module and reception pushing module using internet wireless communication between cloud server.The utility model can be answered the question in the form of playing video user the problem of, compared with the form that the word of traditional " virtual customer service " is putd question to and word is answered, have the characteristics that more lively, intuitive, understandable.
Description
Technical field
The utility model is related to internet intelligent service technology fields, especially a kind of to be solved with intelligent visual form
The customer service system of user's asked questions, specifically a kind of visual virtual customer service system.
Background technology
In order to enhance user experience, the problem of user proposes preferably is answered, most of company is designed with the customer service of oneself
Department.But traditional customer service form is mainly conversed with user and contact staff based on interaction, one side contact staff's is daily
Heavy workload, is required for carrying out daily repeating, cumbersome problem is answered, and cannot daily 24 hours all online listening users
It puts question to, another aspect company needs to pay huge human cost thus.Therefore, tradition in the form of the customer service of engineered form
It can not adapt to the needs of the demand and enterprise's control cost of user.
With the continuous development of Internet technology, people start to turn to sight into the customer service form of human-computer intellectualization.But
It is that current human-computer interaction form is relatively simple, user is typically likely encountered the answer of problem with word shape by trade company
Formula is pre-set in the server, and when user's the input phase being answered the problem of, preset answer is issued user by server.Above-mentioned visitor
It is low to take form intelligence degree, and is that main answer-mode is not intuitive enough with word, people can be allowed to feel uninteresting over time
It is tasteless.
Invention content
Technical problem to be solved in the utility model be in view of the above-mentioned state of the art, and provide vivid and interesting,
A kind of visual virtual customer service system intuitive and easy to understand and that intelligent video " simulation virtual " customer service can be provided to the user.
Technical solution is used by the utility model solves above-mentioned technical problem：
A kind of visual virtual customer service system, including customer service device and cloud server, cloud server are included at least and are used for
The memory module of all kinds of question answering videos of prestored user and for receive customer service device upload enquirement user the problem of simultaneously
Send the reception pushing module of the question answering video；Customer service device is included at least for obtaining the problem of puing question to user voice
Recoding unit and for that will put question to user the problem of, upload to cloud server and receive the communication of the answer video of the problem
Module and the touch-display unit that the answer video that communication module receives is played to user in the form of playing video；Customer service fills
It sets and is connected using internet wireless communication by communication module and reception pushing module between cloud server.
To optimize above-mentioned technical proposal, the measure taken further includes：
Above-mentioned cloud server further includes being connected for being converted into the asked questions of reception with reception pushing module
The voice conversion module of word, and digitize the speech into word that module is converted into and storage all kinds of problems in a storage module
It answers video and carries out matched matching module；The matching module is by the answer video to match with asked questions through signal wire
It passes to and receives pushing module push.
Above-mentioned customer service device further includes having crust of the device, and touch-display unit is that touching in crust of the device front end face is arranged
Display screen is touched, recoding unit and communication module are installed in crust of the device, and are also equipped in the crust of the device for taking the photograph
Take put question to user video camera and rise main program operation processing function customer service processor, customer service processor respectively with camera shooting
Head, recoding unit, communication module are connected with touch-display unit electric signal；Recoding unit is microphone.
Above-mentioned customer service device is the vertical customer service device that can be stood on ground, and the bottom of crust of the device is equipped for branch
The device pedestal of support arrangement shell, the front end face of crust of the device be located above touch-display unit be provided with respectively with camera
It is located under touch-display unit with the front end face of the corresponding camera hole of recoding unit and microphone pickup hole, the crust of the device
Side is provided with loudspeaker sound emitting hole symmetrically, and touch-display unit, which is equipped with, puts question to soft button.
Above-mentioned customer service device is the wall-mounted customer service device that can be hung on wall, and the back side of crust of the device is provided with outstanding
Locating slot is hung, the front end face of crust of the device, which is located at the center above touch-display unit, is provided with camera shooting corresponding with camera
Hole, the front end face of the crust of the device, which is located at the center below touch-display unit, to be provided with microphone corresponding with microphone and picks up
The left and right sides of sound hole, crust of the device are both provided with loudspeaker sound emitting corresponding with loudspeaker hole, and touch-display unit is equipped with and carries
Ask soft button.
It is equipped in the crust of the device of above-mentioned customer service device and is connected for judging whether with customer service processor control signal
The range finding probe that someone comes and stands before customer service device is provided with ranging at corresponding range finding probe on crust of the device and visits
Hole.
Above-mentioned customer service device is the hand-held customer service device that user can be facilitated to hold, and the front end face of crust of the device, which is located at, to be touched
It is provided with camera hole corresponding with camera at center above control display unit, the bottom of crust of the device is divided symmetrically
Be not provided with microphone pickup hole and loudspeaker sound emitting hole, be respectively equipped in touch-display unit pin soft button of speaking, shopping it is soft
Button and training soft button.
Compared with prior art, the customer service device of the utility model is provided with recoding unit, to make enquirement user can be with
The problem of proposing, is wanted in oral statement, and after customer service device receives problem, problem is uploaded to by communication module using internet
Cloud server, cloud server can will receive problem and are pre-stored in storage mould by receiving pushing module after receiving problem
Answer video in the block is matched, and the answer video after matching is then returned to customer service device, then touching by customer service device
The form of control display unit broadcasting video is to enquirement user to answer.Word of the utility model compared with traditional " virtual customer service "
It puts question to and the form of word answer is more intuitive, understandable, novel, lively and interesting.In addition, the utility model can 24
Hour runs without interruption, and provides profession accurate customer service in real time.
Description of the drawings
Fig. 1 is the attachment structure schematic diagram of the utility model；
Fig. 2 is the operation principle schematic diagram of the utility model customer service device；
Fig. 3 is the structural schematic diagram of the vertical customer service device of the utility model；
Fig. 4 is the structural schematic diagram of the wall-mounted customer service device of the utility model；
Fig. 5 is the structural schematic diagram of the utility model hand-held customer service device.
Specific implementation mode
The embodiments of the present invention are described in further detail below in conjunction with attached drawing.
Reference numeral therein is：Vertical customer service device A, wall-mounted customer service device B, hand-held customer service device C, camera hole
A, microphone pickup hole b, loudspeaker sound emitting hole c, put question to soft button d, pin the soft button e that speaks, shopping soft button f, training it is soft by
Button g, cloud server 1, recoding unit 21, touch-display unit 22, communication module 23, camera 24, customer service processor 25, dress
Set shell 26, device pedestal 27, ranging inspecting hole 28.
Fig. 1 to Fig. 5 is the structure and working principle schematic diagram of the utility model.As shown, one kind of the utility model
Visual virtual customer service system, including customer service device and cloud server 1.Cloud server 1 includes at least memory module and reception
Pushing module.Memory module be used for prestore put question to all kinds of problems of user answer video, while memory module be also stored with it is default
The keyword of problem, to facilitate the answer video that can be found by keyword with the problem phase.When it fails to match, deposit
Storage module can store the problem of it fails to match, be stored in deposit at after video with facilitating staff that will be recorded after the problem
In module.Receive pushing module be used for receive customer service device upload enquirement user the problem of, when find in a storage module with
After the answer video that the problem matches, then by receive pushing module be sent to customer service device.
Customer service device includes at least recoding unit 21, touch-display unit 22 and communication module 23.Recoding unit 21 is used for
The problem of the problem of obtaining enquirement user voice, recoding unit 21 makes enquirement user that can want to propose with oral statement.Communication module
23 upload to cloud server 1 and receive the answer video of the problem, customer service device and high in the clouds for the problem of puing question to user
Between server 1 writing to each other by communication module and receive pushing module realized using internet, communication module and
Wireless communication can be achieved the purpose that using internet by receiving pushing module.Pushing module is received to pass through the answer video after matching
Communication module is sent to customer service device.The answer video that touch-display unit 22 receives communication module is in the form of playing video
Play to user.
The utility model answered the question in the form of playing video user the problem of, carried with the word of traditional " virtual customer service "
It asks and the form of word answer is compared, have the characteristics that more lively, intuitive, understandable.
In embodiment, the cloud server 1 of the utility model further includes voice conversion module, matching module and high in the clouds processing
Device, cloud processor are the core processing unit of cloud server 1, are responsible for sequential operation and the processing of entire cloud server 1
Work, cloud processor are connected with reception pushing module, voice conversion module, matching module and memory module control signal respectively
It connects.Voice conversion module by cloud processor with receive pushing module be connected the asked questions for that will receive conversion it is written
Word.The answer video to match with asked questions is passed to through cloud processor and receives pushing module push by matching module.
In embodiment, the customer service device of the utility model further includes having crust of the device 26, and touch-display unit 22 is setting
In the touch display screen of 26 front end face of crust of the device, recoding unit 21 and communication module 23 are installed in crust of the device 26, and
And it is also equipped in the crust of the device 26 for absorbing the camera 24 and main program operation processing function of puing question to user video
Customer service processor 25, customer service processor 25 respectively with camera 24, recoding unit 21, communication module 23 and touch-display unit
22 electric signals are connected；Recoding unit 21 is microphone.
As shown in figure 3, the customer service device of the utility model is the vertical customer service device A that can be stood on ground in embodiment,
The bottom of crust of the device 26 is equipped with the device pedestal 27 for being used to support crust of the device 26, and device pedestal 27 facilitates crust of the device 26
It can stand on ground, the total height after crust of the device 26 and the assembly of device pedestal 27 is most preferably suitable certainly at 1.4 meters to 1.6 meters
Required height is operated in the people of normal height.As seen from Figure 3, it is single to be located at touch-control display for the front end face of crust of the device 26
The top of member 22 is provided with camera hole a corresponding with camera 24 and recoding unit 21 and microphone pickup hole b respectively, the dress
The front end face for setting shell 26 is located at the lower section of touch-display unit 22 and is provided with loudspeaker sound emitting hole c symmetrically, and touch-control is aobvious
Show that unit 22 is equipped with and puts question to soft button d.Loudspeaker are also equipped in crust of the device 26 to play audio.
The utility model can also be as shown in figure 4, customer service device shown in Fig. 4 be the wall-mounted visitor that can be hung on wall
Clothes set B, and the back side of crust of the device 26 is provided with suspension locating slot and is hung on wall with facilitating, the front end face position of crust of the device 26
It is provided with camera hole a corresponding with camera 24, the front end of the crust of the device 26 at center above the touch-display unit 22
Face, which is located at the center of 22 lower section of touch-display unit, is provided with microphone pickup hole b corresponding with microphone, crust of the device 26
Left and right sides be both provided with loudspeaker sound emitting corresponding with loudspeaker hole c, touch-display unit 22, which is equipped with, puts question to soft button d.
It is also equipped in the crust of the device 26 of the customer service device of the utility model and is connected with the control signal of customer service processor 25
Range finding probe, range finding probe is for judging whether that someone comes and stands before customer service device, right on crust of the device 26
It answers and is provided with ranging inspecting hole 28 at range finding probe.It stands in the touch-display unit 22 of customer service device when range finding probe detects someone
When preceding, the signal detected is passed to customer service processor 25 by range finding probe, and customer service processor 25 controls touch-display unit again
22 and loudspeaker play that " you are good automatically！Me is needed to help" video.
Fig. 5 is the customer service device of the utility model another kind structure, as shown in figure 5, customer service device is that can facilitate user hand
The hand-held customer service device C held, the front end face of crust of the device 26 be located at the center of 22 top of touch-display unit be provided with
24 corresponding camera hole a of camera, the bottom of crust of the device 26 are respectively arranged with microphone pickup hole b and loudspeaker symmetrically
Sound outlet hole c is respectively equipped in touch-display unit 22 and pins the soft button e that speaks, shopping soft button f and training soft button g.
RJ45 network interfaces and antenna are additionally provided on the crust of the device 26 of the utility model customer service device, RJ45 network interfaces are for connecting
Internet outer net, antenna is for passing through WIFI connections internet outer net.The Alternating Current Power Supply electricity of 220V is additionally provided on crust of the device 26
Source line.
The utility model customer service device is internally provided with operating system, operating system can be Android operation system or
Windows operating system etc., and dedicated software is housed, and cloud server is also equipped with corresponding software, is visited by software
Ask that internet makes customer service device realize that information is transmitted with cloud server, to realize human-computer interaction function.
Above are merely preferred embodiments of the utility model, the scope of protection of the utility model is not limited merely to above-mentioned
Embodiment, technical solution belonging to the idea of the present invention belong to the scope of protection of the utility model.
Claims (7)
1. a kind of visual virtual customer service system, including customer service device and cloud server (1), it is characterized in that：The high in the clouds clothes
Business device (1) is included at least for the memory module of all kinds of question answering videos of prestored user and is uploaded for receiving customer service device
Enquirement user the problem of and send the reception pushing module of the question answering video；The customer service device is included at least and is used for
The recoding unit (21) and for that will put question to user the problem of for obtaining the problem of puing question to user voice upload to cloud server
(1) and receive the problem answer video communication module (23) and the answer video that receives communication module to play video
Form plays to the touch-display unit (22) of user；Pass through communication module between the customer service device and cloud server (1)
It is connected using internet wireless communication with pushing module is received.
2. a kind of visual virtual customer service system according to claim 1, it is characterized in that：The cloud server (1) is also
Include and receive the voice conversion module that is connected for the asked questions of reception to be converted into word of pushing module, and by language
The word that sound conversion module is converted into and the answer video for all kinds of problems in a storage module that store carry out matched matching module；
The answer video to match with asked questions is passed to through signal wire and receives pushing module push by the matching module.
3. a kind of visual virtual customer service system according to claim 2, it is characterized in that：The customer service device further includes having
Crust of the device (26), the touch-display unit (22) are touch display screen of the setting in crust of the device (26) front end face, institute
The recoding unit (21) and communication module (23) stated are installed in crust of the device (26), and are also pacified in the crust of the device (26)
Equipped with for absorbing the camera (24) for puing question to user video and the customer service processor (25) for playing main program operation processing function, institute
The customer service processor (25) stated respectively with camera (24), recoding unit (21), communication module (23) and touch-display unit
(22) electric signal is connected；The recoding unit (21) is microphone.
4. a kind of visual virtual customer service system according to claim 3, it is characterized in that：The customer service device is that can stand on
Vertical customer service device (A) on ground, the bottom of the crust of the device (26), which is equipped, is used to support crust of the device (26)
Device pedestal (27), the front end face of the crust of the device (26) be located above touch-display unit (22) be provided with respectively with
Camera (24) and recoding unit (21) corresponding camera hole (a) and microphone pickup hole (b), before the crust of the device (26)
The lower section that end face is located at touch-display unit (22) is provided with loudspeaker sound emitting hole (c) symmetrically, and the touch-control is shown
Unit (22), which is equipped with, puts question to soft button (d).
5. a kind of visual virtual customer service system according to claim 3, it is characterized in that：The customer service device is that can hang
In the wall-mounted customer service device (B) on wall, the back side of the crust of the device (26) is provided with suspension locating slot, the dress
The front end face for setting shell (26) is located at the center above touch-display unit (22) and is provided with take the photograph corresponding with camera (24)
As hole (a), the front end face of the crust of the device (26), which is located at the center below touch-display unit (22), to be provided with and microphone
The left and right sides of corresponding microphone pickup hole (b), the crust of the device (26) are both provided with loudspeaker corresponding with loudspeaker
Sound outlet hole (c), the touch-display unit (22), which is equipped with, puts question to soft button (d).
6. a kind of visual virtual customer service system according to claim 4 or 5, it is characterized in that：The dress of the customer service device
It sets to be equipped in shell (26) and be connected for judging whether that someone comes and stands in visitor with customer service processor (25) control signal
Clothes set the range finding probe of front, and ranging inspecting hole (28) is provided at corresponding range finding probe on the crust of the device (26).
7. a kind of visual virtual customer service system according to claim 3, it is characterized in that：The customer service device is can be convenient
The front end face of the hand-held customer service device (C) that user holds, the crust of the device (26) is located in touch-display unit (22)
Camera hole (a) corresponding with camera (24) is provided at the center of side, the bottom of the crust of the device (26) is in left and right pair
It is respectively arranged with microphone pickup hole (b) and loudspeaker sound emitting hole (c) with claiming, the touch-display unit is respectively equipped on (22)
Pin soft button (e) of speaking, shopping soft button (f) and training soft button (g).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201721743828.1U CN207650811U (en) | 2017-12-14 | 2017-12-14 | A kind of visual virtual customer service system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201721743828.1U CN207650811U (en) | 2017-12-14 | 2017-12-14 | A kind of visual virtual customer service system |
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| Publication Number | Publication Date |
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| CN207650811U true CN207650811U (en) | 2018-07-24 |
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| CN201721743828.1U Active CN207650811U (en) | 2017-12-14 | 2017-12-14 | A kind of visual virtual customer service system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112527983A (en) * | 2020-11-27 | 2021-03-19 | 长威信息科技发展股份有限公司 | Man-machine natural interaction service system for personalized government affairs |
-
2017
- 2017-12-14 CN CN201721743828.1U patent/CN207650811U/en active Active
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112527983A (en) * | 2020-11-27 | 2021-03-19 | 长威信息科技发展股份有限公司 | Man-machine natural interaction service system for personalized government affairs |
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