CN207424987U - Intelligent queue system - Google Patents
Intelligent queue system Download PDFInfo
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- CN207424987U CN207424987U CN201720580947.3U CN201720580947U CN207424987U CN 207424987 U CN207424987 U CN 207424987U CN 201720580947 U CN201720580947 U CN 201720580947U CN 207424987 U CN207424987 U CN 207424987U
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Abstract
The utility model discloses a kind of intelligent queue systems, it includes the number of taking host, system host, virtual call terminal, loud speaker, window display, calling terminal and concentrates notice display screen；The system host is control and the data processing centre of whole system, receives and manage the request operation of the calling terminal by RS485 bus control units, and the window display screen and the concentration notice screen content is controlled to show；The system host is responsible for coordinating and controls the work of whole system, and the database server as system simultaneously；The number of taking host is connected by local area network with system host.When client enters hall, service type that oneself is selected to need, from the number in the number of the taking host number of taking, number ticket just into the queuing code of the customer, and this number can form queue automatically according to service type and urgency level inside system host.The utility model helps to reduce the stand-by period for relating to electric business handling, promotes customers' satisfaction level.
Description
Technical field
The present invention relates to electric energy electrical network field, specifically, more particularly, to a kind of intelligent queue system.
Background technology
Self-help serving system originates from developed country, relatively broad in countries uses such as Japan, Germany, all kinds of except peddling
The self-service vending machine of commodity, the self-service check-in also technologically advanced, degree of integration is higher, self-service ticketing terminal system and is based on
A new generation's communication and the intelligent business system for covering data collection and analysis of electronic technology.At present, major technique rests in
External producer, such as the companies such as IBM, but the association in China, broadcasting and TV fortune are logical also gradually gets the mastery partly the segmenting market.
After interactive intelligent outlet integrated system is commonly used, significant economic effect can be not only brought to exploiting entity
Benefit, can also accelerate e-commerce process, save energy consumption, improve the quality of living and efficiency, be the sustainable of China's green low-carbon
Development contributes.The product improves the technology and technological level of high related industry, and related industry can be attracted a degree of poly-
Collection forms industry highland, and formation patent, standard are several, promote the development of regional correlation technique.
In May, 2009, national grid proposition " unified strong intelligent grid " concept will be built with informationization, certainly in the whole nation
Dynamicization, the interactive strong intelligent grid of unification being characterized.It is pushed forward comprehensively with information-based, digitlization, certainly in State Grid Corporation of China
Under the dynamic overall background of intelligent grid construction for turning to feature, in recent years, when each Utilities Electric Co. builds in new business hall
It carries out a variety of positive exploration innovations and attempts, while also achieve all well and good effect, wherein most noticeable
New Tianjin ecological city intelligent power supply business hall in being exactly.
Existing business hall be faced with increasingly increase, new business promote and VIP client's differentiated service demand pressure and
Challenge.It is a large amount of that procedure, standardization, low value-added infrastructure service are such as paid the fees, basic service is handled, information inquiry occupies
Overwhelming majority business resource, seriously limits various new business Generalization Abilities.
The content of the invention
For problems of the prior art, the purpose of the present invention is the standardizing of Self-Service, low cost, conveniences
The characteristics of, become shunting, the optimal selection for undertaking infrastructure service.Self-service type of operation is big in communication, finance, the tax etc.
Type public service industry causes extensive concern, and widespread adoption.Business hall is using with no paper or half paperless office
Pattern, making low-carbon, energy-saving and environment-friendly novel interactive, intelligently business integrated system meets national energy-saving environmental requirement, intelligent grid
The important component of construction, the market prospects and demand are huge.
In order to realize foregoing invention purpose, the technical solution adopted by the present invention is：A kind of intelligent queue system, it includes taking
Number host, system host, virtual call terminal, loud speaker, window display, calling terminal and concentrate notice display screen；
The system host is control and the data processing centre of whole system, by RS485 bus control units receive and
The request operation of the calling terminal is managed, and the window display screen and the concentration notice screen content is controlled to show；
The system host is responsible for coordinating and controls the work of whole system, and the database server as system simultaneously；
The number of the taking host is one and is touched by local area network with the liquid crystal that is equipped with that the system host database is connected
The PC of display screen is touched, it is selected by receiving the button of client to database request running series of number evidence, and in the industry of client's selection
Increase client in service type queue and wait number, while printing ticket is to client；
When client enters hall, service type that oneself is selected to need, the number from the number of the taking host number of taking, number ticket
Just into the queuing code of the customer, and this number can be automatically according to service type and urgency level inside the system host
Queue is formed, and passes through the calling terminal and loud speaker, comes to handle to call the customer.
Advantageous effect：The present invention helps to reduce the stand-by period for relating to electric business handling, promotes customers' satisfaction level.
Description of the drawings
Fig. 1, the intelligent queue system schematic diagram of the embodiment of the present invention.
Fig. 2, the intelligent queue system functional block diagram of the embodiment of the present invention.
Specific embodiment
The present invention is described in further detail below in conjunction with the drawings and specific embodiments.
The intelligent queue system for electric power interactive intelligence outlet of the present embodiment introduction, it include the number of taking host,
System host, virtual call terminal, loud speaker, window display, calling terminal and concentration notice display screen.
The system host is control and the data processing centre of whole system, by RS485 bus control units receive and
The request operation of the calling terminal is managed, and the window display screen and the concentration notice screen content is controlled to show.
The system host is responsible for coordinating and controls the work of whole system, and the database server as system simultaneously.
Fig. 1 is the intelligent queue system schematic diagram of the present embodiment；Fig. 2 is the system principle diagram of the present embodiment.
The number of taking host is really that a LCD touch that is equipped with being connected by local area network with system host database is shown
The PC of display screen, the class of service for the number of taking can arbitrarily be changed according to business demand.It is dynamically shown according to the situation of window display screen
Show the service type that current business hall provides, made choice for client.It is user interface intuitive and convenient, flexible and changeable, visitor can be given
The concise operation indicating in family；It is selected by receiving the button of client to database request running series of number evidence, and in client
Increase client in the type of service queue of selection and wait number, while printing ticket, to client, the front of the number of taking machine can install poster
Advertisement plays publicity picture when no client uses or carries out various businesses publicity, as a kind of expansion of system function and
Increment.
Basic service formula is, when customer enters hall, the service type that oneself is selected to need, and from the number of the taking host number of taking,
Number on number ticket is just into the queuing code of the customer, and this number can be automatically according to service type and urgency level in machine
Inside forms queue, need to only click call button in terminal after a certain staff services, the journey inside machine
Sequence can come handle, thus be formed automatically by customer code first by display and voice messaging to call the customer
Computer generation replaces the whole process that people is lined up.
(1) intelligent queuing capability：Client need not stand in window and wait, and waited by the number of taking of system, rest, is logical
It accuses, service procedure managing queueing.Really embody first come first served basis；By business forwarding function, same client handles more
It is lined up during kind business without being repeated several times；
(2) teller's workload balance function：The work of system smart allocation teller makes the workload of each teller is balanced to close
Reason；
(3) display and announcement function：Information on services is shown by noticing display screen, and client is prompted to handle industry to specified window
Business, is carried out at the same time voice announcement；Show predetermined advertisement, notice information；
(4) inquiry, statistics and analysis function：System records and organizes the related data of various queuings, provides statistics, inquiry
With report printing function, summarizing and by department or teller, generating day, week, month, year report, such as client for same day record can be carried out
Quantity, type of service, service time, high latency, average latency, teller's workload etc.；
(5) management function：Administrator can monitor each vocational window state by system host, and such as how many clients wait clothes
Business, each client waited how long, the customer quantity of the same day each Counter service, the same day each Counter service spend in it is each
Business that average time on client, high latency, each Counter service spent on client are being handled etc.；
(6) demand service adjustment function：System can change following setting immediately, if which kind of industry the service of which sales counter is
Classification of being engaged in；The length of queuing or waiting time, system suggested that the parameter of warning more than after certain limit；Priority processing, certain
(situation for such as treating old depositor or particularly urgent) can set the client of the priority processing queue number in the case of a little.
The intelligent queue system of the present embodiment：Can also according to window classification carry out queue order, be such as divided into business handling,
Payment two set of queue.Class of service can also be segmented under each queue, as business handling queue can also be subdivided into new clothes, increasing
The business such as appearance, change.
Above embodiment is merely illustrative of the invention's technical idea, it is impossible to protection scope of the present invention is limited with this, it is all
It is any change for being done on the basis of technical solution according to technological thought proposed by the present invention, each falls within present invention protection model
Within enclosing.The technology that the present invention is not directed to can be realized by existing technology.
Claims (1)
1. a kind of intelligent queue system, it is characterised in that：It includes the number of taking host, system host, virtual call terminal, raises one's voice
Device, window display, calling terminal and concentration notice display screen；
The system host is control and the data processing centre of whole system, receives and manages by RS485 bus control units
The request operation of the calling terminal, and the window display screen and the concentration notice screen content is controlled to show；It is described
System host is responsible for coordinating and controls the work of whole system, and the database server as system simultaneously；
The number of the taking host is one and is shown by local area network with the LCD touch that is equipped with that the system host database is connected
The PC of display screen, it is selected by receiving the button of client to database request running series of number evidence, and in the service class of client's selection
Increase client in type queue and wait number, while printing ticket is to client；
When client enters hall, service type that oneself is selected to need, from the number in the number of the taking host number of taking, number ticket just into
The queuing code of the customer, and this number can be formed automatically according to service type and urgency level inside the system host
Queue, and pass through the calling terminal and loud speaker, come to handle to call the customer；
Which kind of class of service the service that system changes a sales counter immediately is；The length of queuing or waiting time are more than certain limit
Afterwards, system prompt alerts；System sets the client of priority processing queue number；System carries out queue order according to window classification,
Class of service is segmented under each queue.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201720580947.3U CN207424987U (en) | 2017-05-24 | 2017-05-24 | Intelligent queue system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201720580947.3U CN207424987U (en) | 2017-05-24 | 2017-05-24 | Intelligent queue system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN207424987U true CN207424987U (en) | 2018-05-29 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201720580947.3U Active CN207424987U (en) | 2017-05-24 | 2017-05-24 | Intelligent queue system |
Country Status (1)
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| CN (1) | CN207424987U (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109934987A (en) * | 2019-03-26 | 2019-06-25 | 苏州工业园区东诚智能网络技术有限公司 | Intelligence transfer queuing strategy and device |
| CN113034776A (en) * | 2021-02-22 | 2021-06-25 | 武汉百智诚远科技有限公司 | Centralized control equipment and dynamic distribution intelligent command scheduling system and method |
-
2017
- 2017-05-24 CN CN201720580947.3U patent/CN207424987U/en active Active
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109934987A (en) * | 2019-03-26 | 2019-06-25 | 苏州工业园区东诚智能网络技术有限公司 | Intelligence transfer queuing strategy and device |
| CN109934987B (en) * | 2019-03-26 | 2020-09-04 | 苏州工业园区东诚智能网络技术有限公司 | Intelligent transfer queuing method and device |
| CN113034776A (en) * | 2021-02-22 | 2021-06-25 | 武汉百智诚远科技有限公司 | Centralized control equipment and dynamic distribution intelligent command scheduling system and method |
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