CN207302141U - A kind of express delivery voice customer service device - Google Patents
A kind of express delivery voice customer service device Download PDFInfo
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- CN207302141U CN207302141U CN201721390063.8U CN201721390063U CN207302141U CN 207302141 U CN207302141 U CN 207302141U CN 201721390063 U CN201721390063 U CN 201721390063U CN 207302141 U CN207302141 U CN 207302141U
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- voice
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- wireless communication
- communication module
- express delivery
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Abstract
The utility model discloses a kind of express delivery voice customer service device, user is facilitated conveniently to complete Courier Service demand while the work in hand is not stopped.Its technical solution is：Device includes housing, the wireless communication module in housing, microprocessor and voice communications module, microprocessor connects wireless communication module and voice communications module respectively, voice communications module is sent to microprocessor after receiving audio signal, microprocessor feedback signal is to voice communications module, microprocessor receives the semantics recognition cloud platform for being transferred to outside after instruction by wireless communication module, and the exterior storage server of wireless communication module connection simultaneously receives the data that storage server is sent and reaches microprocessor processes again.
Description
Technical field
It the utility model is related to voice device, more particularly to the voice device that customer service uses in delivery industry.
Background technology
The research work of speech recognition mainly starts from nineteen fifties, from the development course of intelligent sound technology
From the point of view of, voice technology core algorithm and computer chip technology if the promoting technology of application is advocated.Speech synthesis technique exists
User's substantially acceptable quasi- realistic scale is reached at 2000, has started within 2005 to obtain relatively broad application.Originally
Calling Courier Service by way of phone, website, mobile phone A pp needs user's handoff scenario, and phase is opened in the work in the hand that stops
Close application and operating interactive is more complicated, Courier Service is now called by way of interactive voice and is relatively facilitated, help improves use
Experience at family.
Utility model content
A brief summary of one or more aspects is given below to provide to the basic comprehension in terms of these.This general introduction is not
The extensive overview of all aspects contemplated, and be both not intended to identify critical or decisive element in all aspects also non-
Attempt to define the scope in terms of any or all.Its unique purpose is to provide the one of one or more aspects in simplified form
A little concepts are with the sequence for more detailed description given later.
The purpose of this utility model is that solve the above problems, there is provided a kind of express delivery voice customer service device, facilitates user
Courier Service demand is conveniently completed while the work in hand is not stopped.
The technical solution of the utility model is：The utility model discloses a kind of express delivery voice customer service device, including housing,
Wireless communication module, microprocessor and voice communications module, microprocessor in housing connect wireless communication module respectively
And voice communications module, voice communications module are sent to microprocessor after receiving audio signal, microprocessor feedback signal is given
Voice communications module, microprocessor are transferred to exterior semantics recognition cloud platform by wireless communication module after receiving instruction,
The exterior storage server of wireless communication module connection simultaneously receives the data that storage server is sent and reaches microprocessor processes again.
One embodiment of express delivery voice customer service device according to the present utility model, voice communications module include microphone and loudspeaker
, microphone receives voice dialogue, and loudspeaker play the voice messaging of feedback.
One embodiment of express delivery voice customer service device according to the present utility model, wireless communication module include Bluetooth communication,
WIFI communications, NFC, 2G communication, 3G communications, 4G communications, 5G communications.
The utility model contrast prior art has following beneficial effect：In the express delivery voice customer service device of the utility model
Voice communications module receive audio signal after be sent to microprocessor, led to by microprocessor processes and feedback signal to voice
Believe module, the express delivery customer service function including realization places an order including audio call express delivery, speech polling express delivery state, voice are complained.
Brief description of the drawings
After the detailed description of embodiment of the disclosure is read in conjunction with the following drawings, it better understood when that this practicality is new
The features described above and advantage of type.In the accompanying drawings, each component is not necessarily drawn to scale, and with similar correlation properties or
The component of feature may have same or like reference numeral.
Fig. 1 shows the structure chart of an embodiment of the express delivery voice customer service device of the utility model.
Embodiment
The utility model is described in detail below in conjunction with the drawings and specific embodiments.Note that below in conjunction with attached drawing and tool
The aspects of body embodiment description is only exemplary, and is understood not to carry out the scope of protection of the utility model any
Limitation.
Fig. 1 shows the structure of an embodiment of the express delivery voice customer service device of the utility model, refers to Fig. 1, this reality
The express delivery voice customer service device for applying example leads to including housing 4, the wireless communication module 3 in housing 4, microprocessor 2 and voice
Believe module 1.
Microprocessor 2 connects wireless communication module 3 and voice communications module 1 respectively, and voice communications module 1 receives audio
Microprocessor 2 is sent to after signal, 2 feedback signal of microprocessor is to voice communications module 1.After microprocessor 2 receives instruction
The semantics recognition cloud platform 5 of outside is transferred to by wireless communication module 3.Wireless communication module 3 connects the storage service of outside
Device 7 simultaneously receives the data of the transmission of storage server 7 and reaches microprocessor 2 again and handle.
Voice communications module 1 includes microphone and loudspeaker, and microphone receives voice dialogue, and loudspeaker play the voice letter of feedback
Breath.Specifically, can be called in a manner of directly by voice dialogue express delivery place an order, speech polling express delivery state, voice customer service
The service such as complaint.
Wireless communication module 3 includes Bluetooth communication, WIFI communications, NFC, 2G communication, 3G communications, 4G communications, 5G communications.
There are associated user account information, address information and history express delivery information in storage server 7, can facilitate
Into the service such as placing an order, inquire about and complain.
When needing Courier Service, by voice keyword or form wake-up voice customer service device is touched, after device wake
Service state can be opened, and voice feedback can be obtained, includes but not limited to voice prompt express delivery and posts part, inquiry, complaint etc..
For example, when needing Courier Service, wake-up keyword is said, voice communications module 1 is handed over after receiving audio signal
Judge that information correctly opens working status afterwards to microprocessor 2, and feed back and report working status such as：I can provide the clothes of express delivery
Business, you are it may be said that part, inquiry, complaint are posted in express delivery.
User can continue voice dialogue device, such as say：I will send by special delivery.Microprocessor 2 passes through nothing after receiving instruction
Line communication module 3 is transferred to semantics recognition cloud platform 5 and semanteme is identified processing, and obtaining information can be led to after express delivery new order
Cross interface to handle into form ordering system 6, and transfer client reservation address and account information in storage server 7, more accurately
There is provided for client and accurately service.
Feedback information reports the voice messaging successfully to place an order to voice communications module 1, feedback after placing an order successfully, such as：You
Express delivery order placed an order success, the small brother of express delivery can within half an hour pickup.
In another example, user speech Interface, such as say：Where is my express delivery.Semantics recognition cloud platform 5
After receiving order, understanding is said the state of express delivery order is inquired about, by interface instruction with after the interacting of form ordering system,
Feed back to voice communications module 1 and report information：Your express delivery is being sent to Shanghai.
Offer is for so that any person skilled in the art all can make or use this public affairs to being previously described for the disclosure
Open.The various modifications of the disclosure all will be apparent for a person skilled in the art, and it is as defined herein general
Suitable principle can be applied to spirit or scope of other variations without departing from the disclosure.Thus, the disclosure is not intended to be limited
Due to example described herein and design, but should be awarded and principle disclosed herein and novel features phase one
The widest scope of cause.
Claims (3)
1. a kind of express delivery voice customer service device, it is characterised in that wireless communication module, Wei Chu including housing, in housing
Reason device and voice communications module, microprocessor connect wireless communication module and voice communications module respectively, and voice communications module connects
Microprocessor processes are sent to after receiving audio signal, microprocessor feedback signal is received to voice communications module, microprocessor
After to instruction by wireless communication module be transferred to outside semantics recognition cloud platform, wireless communication module connection outside storage
Server and receive storage server transmission data reach microprocessor processes again.
2. express delivery voice customer service device according to claim 1, it is characterised in that voice communications module include microphone and
Loudspeaker, microphone receive voice dialogue, and loudspeaker play the voice messaging of feedback.
3. express delivery voice customer service device according to claim 1, it is characterised in that wireless communication module leads to including bluetooth
Letter, WIFI communications, NFC, 2G communication, 3G communications, 4G communications, 5G communications.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201721390063.8U CN207302141U (en) | 2017-10-25 | 2017-10-25 | A kind of express delivery voice customer service device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201721390063.8U CN207302141U (en) | 2017-10-25 | 2017-10-25 | A kind of express delivery voice customer service device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN207302141U true CN207302141U (en) | 2018-05-01 |
Family
ID=62274063
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201721390063.8U Active CN207302141U (en) | 2017-10-25 | 2017-10-25 | A kind of express delivery voice customer service device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN207302141U (en) |
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2017
- 2017-10-25 CN CN201721390063.8U patent/CN207302141U/en active Active
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