CN204190825U - A kind of two business voice service systems based on equipment redundancy - Google Patents
A kind of two business voice service systems based on equipment redundancy Download PDFInfo
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Abstract
The utility model discloses a kind of two business voice service systems based on equipment redundancy, comprise newly-increased gateway, first networking is closed, second networking is closed, 3rd networking is closed and the 4th networking is closed, Shandong client service center and net south/northern client service center of state, wherein Liang Ge client service center comprises recording server, IVR voice answer-back server, AIC server and switch, newly-increased gateway connects the IVR voice answer-back server of net south/northern client service center of state by network, 3rd networking is closed and the 4th networking is closed by switch control rule, the IVR voice answer-back server of net south/northern client service center of state is connected by network, first networking is closed, the IVR voice answer-back server being connected Shandong client service center by network is closed in second networking, the switch of Liang Ge client service center realizes mutually hot standby.The utility model, on the basis of existing device, solves multiple traffic hidden danger, cost-saving, raise the efficiency.
Description
Technical field
The utility model relates to a kind of two business voice service systems based on equipment redundancy.
Background technology
According to the requirement of Customer Service Center of State Grid Shandong Electric Power Company 95598 according to State Grid Corporation of China 95598 service set work arrangements, all service set of company of Shandong Province 95598 are concentrated.For this reason, company of Shandong Province is needed to adjust and transformation original call platform and relaying access device, guarantee that full-service is concentrated company of rear Shandong Province 95598 call and errorless is forwarded to south/northern branch center call platform with circuit-switched data is complete, ensure that company 95598 of Shandong Province full-service is concentrated and completes smoothly.
For above requirement, Shandong company uses new Tandem Gateway to replace existing AVAYA audio call platform according to Guo Wang company uniform requirement, realize Tandem Gateway directly with the docking of Guo Wang general headquarters south/northern branch center.After full-service is concentrated, the incoming call of all 95598 processes by newly-increased Tandem Gateway, directly forwards incoming call to south/northern branch center attend a banquet process by the SIP trunk be connected with SBC.
After 95598 full-services are concentrated, can produce following problem needs to solve:
After (1) 95598 full-service is concentrated, when 2 newly-increased voice gateways all go wrong, how to guarantee that speech channel normally can be transferred to state's net south/northern center, thus guarantee reliability and the redundancy of system;
After (2) 95598 full-services are concentrated, when the SBC equipment of connection state net south/northern branch center goes wrong, or state's net south/northern centring system is when going wrong, and the data network connecting state's net south/northern branch center is when going wrong, how to ensure the normal operation of 95598 Customer Service Centers, thus guarantee system run all right;
After (3) 95598 full-services are concentrated, former voice platform more than some resource space out, causes idle part waste.
Utility model content
The utility model is in order to solve the problem, propose a kind of two business voice service systems based on equipment redundancy, native system utilizes original equipment as the redundancy of new system, ensure that speech channel also normally can be transferred to state's net south/northern center when new gateway goes wrong, and when ensureing that state's net south/northern centring system goes wrong, 95598 caller clients in Shandong can be answered in time, can not cause traffic accident, have also stopped the situation of idle waste simultaneously.
To achieve these goals, the utility model adopts following technical scheme:
A kind of two business voice service systems based on equipment redundancy, comprise newly-increased gateway, first networking is closed, second networking is closed, 3rd networking is closed and the 4th networking is closed, Shandong client service center and net south/northern client service center of state, wherein Liang Ge client service center comprises recording server, IVR voice answer-back server, AIC server and switch, wherein, IVR voice answer-back server connects respective recording server, recording server, IVR voice answer-back server, AIC server connects switch, AIC server connects AES server, and the switch of Liang Ge client service center realizes mutually hot standby, newly-increased gateway connects the IVR voice answer-back server of net south/northern client service center of state by network, 3rd networking is closed and is closed by switch control rule, the IVR voice answer-back server being connected net south/northern client service center of state by network with the 4th networking, first networking is closed, the IVR voice answer-back server being connected Shandong client service center by network is closed in the second networking, and the switch of Liang Ge client service center realizes mutually hot standby.
Net south/northern client service center of described state is provided with ASM server and SBC server, and wherein, SBC server connects operator attendance by SIP trunk line.
Described Shandong client service center is equipped with artificial customer service to attend a banquet.
Described IVR voice answer-back server is integrated with TTS text-to-speech system.
The beneficial effects of the utility model are:
(1) by the double copies of client service center, both solved the waste of throwing aside of the equipment such as original recording server, IVR voice answer-back server, AIC server and switch, the answering equipment having stopped again net south/northern client service center of state damages and the telephone traffic system that causes is paralysed, traffic blocks up;
(2) by the equipment double copies of media gateway, ensure that speech channel also normally can be transferred to state's net south/northern center when new gateway goes wrong, thus guarantee reliability and the redundancy of system;
(3) on the basis of existing device, multiple traffic hidden danger is solved, cost-saving, raise the efficiency.
Accompanying drawing explanation
Fig. 1 is original system structural representation;
Fig. 2 is the system configuration schematic diagram after service set;
Fig. 3 is system construction drawing of the present utility model;
System cloud gray model figure when Fig. 4 is newly-increased gateway fails;
System cloud gray model figure when Fig. 5 is state's net south/northern client service center's fault.
Embodiment:
Below in conjunction with accompanying drawing and embodiment, the utility model is described in further detail.
As shown in Figure 1, the system architecture before service set, comprises AVAYA audio call platform, and AVAYA audio call platform comprises recording server, IVR voice answer-back server, AIC server, ASM manager and switch, and four groups of media gateway.
As shown in Figure 2, after service set, need newly-increased gateway, original AVAYA audio call platform and four groups of media gateway are all in discarded state, cause the waste of equipment and leave unused, once the device fails of newly-increased gateway or net south/northern client service center of state, the caller client in all Shandong will all cannot be answered, and is absorbed in traffic accident.
As shown in Figure 3, a kind of two business voice service systems based on equipment redundancy, comprise newly-increased gateway, first networking is closed, second networking is closed, 3rd networking is closed and the 4th networking is closed, Shandong client service center and net south/northern client service center of state, wherein Liang Ge client service center comprises recording server, IVR voice answer-back server, AIC server and switch, wherein, IVR voice answer-back server connects respective recording server, recording server, IVR voice answer-back server, AIC server connects switch, AIC server is connected with AES server, and the switch of Liang Ge client service center realizes mutually hot standby, newly-increased gateway connects the IVR voice answer-back server of net south/northern client service center of state by network, 3rd networking is closed and is closed by switch control rule, the IVR voice answer-back server being connected net south/northern client service center of state by network with the 4th networking, first networking is closed, the IVR voice answer-back server being connected Shandong client service center by network is closed in the second networking, and the switch of Liang Ge client service center realizes mutually hot standby.
Described Shandong client service center is equipped with artificial customer service to attend a banquet.
Described IVR voice answer-back server is integrated with TTS text-to-speech system.
The AVAYA call platform system mainly G650 gateway related to, 4 groups of AVAYA PN (gateway group) are had in current system, 1, (PN) is closed in 2,3,4 networkings all 2 G650 gateways, and each G650 gateway has the IPSI control card be connected with master server.G650 powers employing dual power supply.Ip voice compressing card (TN2602) across communication between PN (gateway group) in G650 gateway is double card.
(PN1) is closed in original AVAYA first networking and the second networking pass (PN2) will as new business platform, apply for new trunk, the incoming call of carrying new business, simultaneously, also the customer service function of 95598 is retained, net the hot standby of voice platform center, south/northern branch center as state, when equipment fault, voice disaster tolerance occur in state's net south/northern branch center, answer the caller client in Shandong in time.
(PN3) backup as newly-increased Tandem Gateway is closed in original 3rd networking, is responsible for the incoming call of 95598 business, application UNICOM, telecommunications, the extension wire of mobile three operators.
Original 4th networking close (PN4) concentrate as full-service after backup, once there is extreme case, the such as SBC equipment at connection center, north and south goes wrong or core network breaks, or north and south center service system is unavailable, the call center being responsible for the business of all incoming calls 95598 to forward to Shandong company processes by alternative scheme.
The SIP trunk that ASM (Avaya Session Manager) will retain some with the connection of SBC (Session Border Controller) connects, suggestion at least retains 120 tunnels, the backup link of SIP link that this SIP trunk link will be connected as newly-increased Tandem Gateway with SBC.
Consider economy, the 3rd networking closes (PN3) by reservation 8 E1 boards, to carry out but not open-minded, when only having newly-increased Tandem Gateway to go wrong, then undertaken open-minded by operator with the connection line of three operators; But this kind of solution can cause the interruption of business, the response speed depending on operator break period and the time of again opening.
Meanwhile, (PN3) is closed in the 3rd networking will retain the IP relay connection with original ASM (Avaya Session Manager), this circuit that can detour once newly-increased Tandem Gateway goes wrong.
Original 4th networking close (PN4) concentrate as full-service after backup by reservation 8 E1 boards, to carry out with the connection line of three operators but not open-minded, and carry out the IP relay connection with original ASM (Avaya Session Manager).
As shown in Figure 4, after full-service is concentrated, when newly-increased Tandem Gateway goes wrong, 95598 incoming call business are by under the intervention of operator, by all open-minded for the trunk that (PN3) is closed in connection the 3rd networking, three operators can connect 8 E1 circuits altogether.
All dial 95598 calling will by the 3rd networking close (PN3) gateway access, IP relaying again by being connected with ASM (AvayaSession Manager), and the SIP trunk that ASM (Avaya Session Manager) is connected with SBC, call diversion is netted branch center, north and south to state.
As shown in Figure 5, when SBC or branch center, north and south go wrong:
There is extreme case after concentrating in full-service, goes wrong towards the go wrong traffic platform of even branch center, north and south of the SBC equipment of branch center, north and south or core network, and the incoming call of 95598 all cannot normal process, needs to adopt emergency mechanism
95598 incoming call business are by under the intervention of operator, and by all open-minded for the trunk that (PN3) and the 4th networking pass (PN4) are closed in connection the 3rd networking, three operators can connect 16 E1 circuits altogether.
All dial 95598 calling will by the 3rd networking close (PN3) and the 4th networking pass (PN4) access, and by the intrasystem relevant setting of AVAYA, calling is transferred to Shandong company this locality to process, connect local IVR, then be transferred to this locality by IVR and attend a banquet process.
As seen from the above, the system after improvement can reach following re-set target:
A part for former voice platform, using the back-up system as newly-increased voice gateways, guarantees that when 2 newly-increased voice gateways all go wrong speech channel can normally be transferred to Guo Wangnan center; Guarantee reliability and the redundancy of system.
A part for former voice platform, using the back-up system as state's net north and south centring system, go wrong, or when the data network connecting state's net center, north and south goes wrong, caller client can be carried out artificial treatment in this locality once state's net north and south centring system.Guarantee the normal operation of Customer Service Center.
The idle part of former voice platform carries out Added Business on current platform basis, improves the utilization rate of original platform.
By reference to the accompanying drawings embodiment of the present utility model is described although above-mentioned; but the restriction not to the utility model protection range; one of ordinary skill in the art should be understood that; on the basis of the technical solution of the utility model, those skilled in the art do not need to pay various amendment or distortion that creative work can make still within protection range of the present utility model.
Claims (4)
1. the two business voice service systems based on equipment redundancy, it is characterized in that: comprise newly-increased gateway, first networking is closed, second networking is closed, 3rd networking is closed and the 4th networking is closed, Shandong client service center and net south/northern client service center of state, wherein Liang Ge client service center comprises recording server, IVR voice answer-back server, AIC server and switch, wherein, IVR voice answer-back server connects respective recording server, recording server, IVR voice answer-back server, AIC server connects switch, AIC server is connected with AES server, and the switch of Liang Ge client service center realizes mutually hot standby, newly-increased gateway connects the IVR voice answer-back server of net south/northern client service center of state by network, 3rd networking is closed and is closed by switch control rule, the IVR voice answer-back server being connected net south/northern client service center of state by network with the 4th networking, first networking is closed, the IVR voice answer-back server being connected Shandong client service center by network is closed in the second networking, and the switch of Liang Ge client service center realizes mutually hot standby.
2. a kind of two business voice service systems based on equipment redundancy as claimed in claim 1, is characterized in that: net south/northern client service center of described state is provided with ASM server and SBC server, and wherein, SBC server is by SIP trunk line connection operator attendance.
3. a kind of two business voice service systems based on equipment redundancy as claimed in claim 1, is characterized in that: described Shandong client service center is equipped with artificial customer service to attend a banquet.
4. a kind of two business voice service systems based on equipment redundancy as claimed in claim 1, is characterized in that: described IVR voice answer-back server is integrated with TTS text-to-speech system.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201420393891.7U CN204190825U (en) | 2014-07-16 | 2014-07-16 | A kind of two business voice service systems based on equipment redundancy |
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| CN201420393891.7U CN204190825U (en) | 2014-07-16 | 2014-07-16 | A kind of two business voice service systems based on equipment redundancy |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105302792A (en) * | 2015-07-29 | 2016-02-03 | 国网山东省电力公司电力科学研究院 | Adjusting method of voice platform architecture |
| CN110233761A (en) * | 2019-06-12 | 2019-09-13 | 广东佳米科技有限公司 | A kind of redundancy switching method and system based on Relay Server |
-
2014
- 2014-07-16 CN CN201420393891.7U patent/CN204190825U/en active Active
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105302792A (en) * | 2015-07-29 | 2016-02-03 | 国网山东省电力公司电力科学研究院 | Adjusting method of voice platform architecture |
| CN105302792B (en) * | 2015-07-29 | 2017-12-26 | 国网山东省电力公司电力科学研究院 | A kind of voice platform framework method of adjustment |
| CN110233761A (en) * | 2019-06-12 | 2019-09-13 | 广东佳米科技有限公司 | A kind of redundancy switching method and system based on Relay Server |
| CN110233761B (en) * | 2019-06-12 | 2022-04-22 | 广东佳米科技有限公司 | Redundancy switching method and system based on relay server |
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Address after: 100031 Xicheng District West Chang'an Avenue, No. 86, Beijing Patentee after: STATE GRID CORPORATION OF CHINA Patentee after: ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER Co. Address before: Wang Yue Central Road Ji'nan City, Shandong province 250002 City No. 2000 Patentee before: State Grid Corporation of China Patentee before: ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER Co. |
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Effective date of registration: 20210419 Address after: No. 150, Jinger Road, Daguanyuan, Shizhong District, Jinan City, Shandong Province Patentee after: Shandong Electric Power Marketing Center Patentee after: STATE GRID CORPORATION OF CHINA Patentee after: ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER Co. Address before: 100031 Xicheng District West Chang'an Avenue, No. 86, Beijing Patentee before: STATE GRID CORPORATION OF CHINA Patentee before: ELECTRIC POWER RESEARCH INSTITUTE OF STATE GRID SHANDONG ELECTRIC POWER Co. |