CN203340111U - Vehicle after-sale customer relationship management system - Google Patents
Vehicle after-sale customer relationship management system Download PDFInfo
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- CN203340111U CN203340111U CN2013202666910U CN201320266691U CN203340111U CN 203340111 U CN203340111 U CN 203340111U CN 2013202666910 U CN2013202666910 U CN 2013202666910U CN 201320266691 U CN201320266691 U CN 201320266691U CN 203340111 U CN203340111 U CN 203340111U
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- vehicle
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- vehicle terminal
- dealer
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Abstract
Provided is a vehicle after-sale customer relationship management system, comprising a customer relationship management main server, an information transmission device, a dealer server, a GSM communication module, and a vehicle terminal device. The dealer server is connected with the customer relationship management main server in a bidirectional manner through the information transmission device. The vehicle terminal device is disposed on a vehicle of an owner. The GSM communication module is disposed in the vehicle terminal device. The vehicle terminal device is connected with the dealer server through the GSM communication module. The vehicle terminal device is also provided with a vehicle-mounted automatic diagnosis system module. Through installing the vehicle terminal device on the vehicle of the owner, mileage and fault data of the vehicle owner are obtained in time, so the system can accurately provide reservation and soliciting services for the vehicle owner. Through the dealer server, standardized activity soliciting processes are made, and work completion condition of each customer service staff is clearly known, thereby improving customer satisfaction degree and increasing after-sale output values, being benefit for improving market competitiveness of an enterprise.
Description
Technical field
The utility model relates to the customer relation management technical field, is specially a kind of automobile CRM system after sale.
Background technology
Along with the raising of people's living standard, automobile has progressively entered huge numbers of families as family's walking-replacing tool, the sore spot that is also bearing automobile and bring simultaneously easily that people are enjoying that automobile brings.Automobile belongs to running stores, is accompanied by the lengthening of service time and the increase of the mileage of exercising, and the parts of automobile also exist break-in or consume, if change not in time or overhaul and may bring serious potential safety hazard.If the car dealer just no longer carries out supervise and after-sale service after just sale of automobile being gone out, reduced to a great extent customer satisfaction, be unfavorable for improving enterprise competitiveness.
Car dealer customer department does not have standardized flow process in customer relation management at present, is simple record: vehicle, customer information, contact method that the client buys; The fault message and the Vehicle-Miles of Travel that about the client, run into are in the process of moving known nothing, passive wait client.And carry out in maintenance process in client vehicles, can not know in time the performance of contact staff's work in shop.
The utility model content
The technical problem that the utility model solves is to provide a kind of automobile CRM system after sale, to solve the shortcoming in the above-mentioned background technology.
The technical problem that the utility model solves realizes by the following technical solutions:
A kind of automobile is CRM system after sale, comprises customer relation management director server, information carrying means, dealer's server, gsm communication module, on-vehicle terminal device; Wherein, dealer's server is connected with the customer relation management director server is two-way by information carrying means; On-vehicle terminal device is arranged on car owner's automobile, and the gsm communication module is arranged in on-vehicle terminal device, and on-vehicle terminal device is connected with dealer's server by the gsm communication module; The OBD module also is installed in addition on on-vehicle terminal device.
In the utility model, information carrying means comprises message recipient and signal repeater; Message recipient is set up communication with the customer relation management director server and is connected, and signal repeater is set up communication with dealer's server and is connected.
In the utility model, the customer relation management director server is account corresponding to dealer's server-assignment, on-vehicle terminal device is arranged on car owner's automobile, by gsm module, data in the car of OBD module diagnosis are returned to dealer's server in real time, dealer's server obtains car owner's mileage and fault data in time; And, by analyzing and processing, the generation client follows up the case and carries out the levelized distribution.
In the utility model, customer relation management director server Criterion after-sale service flow process, solve car dealer contact staff the workshop station held to not enough problem, can precisely for the car owner, provide the reservation service of soliciting; And car dealer Customer Service Department management level can be by the activity of formulating standard of the dealer's server flow process of soliciting, clearly know each contact staff's process of work, thereby improve customer satisfaction and increase the output value after sale.
Beneficial effect: realized managerial " Four Modernizations " (standardization, procedure, visual and abnormalization) requirement.Specify out standardized management for automobile services business's the work of soliciting, allow the work of soliciting become standardized flow process, the reservation situation that the reservation billboard solves workshop realizes the visualized management needs.
The accompanying drawing explanation
The structural representation that Fig. 1 is the utility model preferred embodiment.
Embodiment
For technological means, creation characteristic that the utility model is realized, reach purpose and effect is easy to understand, below in conjunction with concrete diagram, further set forth the utility model.
Referring to a kind of automobile of Fig. 1 CRM system after sale, comprise customer relation management director server, information carrying means, dealer's server, gsm communication module, on-vehicle terminal device; Wherein, dealer's server is connected with the customer relation management director server is two-way by information carrying means; On-vehicle terminal device is arranged on car owner's automobile, and the gsm communication module is arranged in on-vehicle terminal device, and on-vehicle terminal device is connected with dealer's server by the gsm communication module; The OBD module also is installed in addition on on-vehicle terminal device.
In the present embodiment, information carrying means comprises message recipient and signal repeater; Message recipient is set up communication with the customer relation management director server and is connected, and signal repeater is set up communication with dealer's server and is connected.
In the present embodiment, the gsm communication module adopts spreadtrum SC8800G chip.
In the present embodiment, the OBD module comprises catalytic converter, grain catcher, lambda sensor.
In the present embodiment, the customer relation management director server is account corresponding to dealer's server-assignment, on-vehicle terminal device is arranged on car owner's automobile, by gsm module, data in the car of OBD module diagnosis are returned to dealer's server in real time, dealer's server obtains car owner's mileage and fault data in time; And, by analyzing and processing, the generation client follows up the case and carries out the levelized distribution.
In the present embodiment, customer relation management director server Criterion after-sale service flow process, solve car dealer contact staff the workshop station held to not enough problem, can precisely for the car owner, provide the reservation service of soliciting; And car dealer Customer Service Department management level can be by the activity of formulating standard of the dealer's server flow process of soliciting, clearly know each contact staff's process of work, thereby improve customer satisfaction and increase the output value after sale.
Above demonstration and described basic principle of the present utility model, principal character and advantage of the present utility model.The technical staff of the industry should understand; the utility model is not restricted to the described embodiments; that in above-described embodiment and specification, describes just illustrates principle of the present utility model; under the prerequisite that does not break away from the utility model spirit and scope; the utility model also has various changes and modifications, and these changes and improvements all fall in claimed the utility model scope.The claimed scope of the utility model is defined by appending claims and equivalent thereof.
Claims (2)
1. automobile CRM system after sale, comprise customer relation management director server, information carrying means, dealer's server, gsm communication module, on-vehicle terminal device; It is characterized in that, dealer's server is connected with the customer relation management director server is two-way by information carrying means; On-vehicle terminal device is arranged on car owner's automobile, and the gsm communication module is arranged in on-vehicle terminal device, and on-vehicle terminal device is connected with dealer's server by the gsm communication module; The OBD module also is installed in addition on on-vehicle terminal device.
2. a kind of automobile according to claim 1 CRM system after sale, is characterized in that, information carrying means comprises message recipient and signal repeater; Message recipient is set up communication with the customer relation management director server and is connected, and signal repeater is set up communication with dealer's server and is connected.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013202666910U CN203340111U (en) | 2013-05-16 | 2013-05-16 | Vehicle after-sale customer relationship management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013202666910U CN203340111U (en) | 2013-05-16 | 2013-05-16 | Vehicle after-sale customer relationship management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN203340111U true CN203340111U (en) | 2013-12-11 |
Family
ID=49708762
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2013202666910U Expired - Fee Related CN203340111U (en) | 2013-05-16 | 2013-05-16 | Vehicle after-sale customer relationship management system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN203340111U (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106033587A (en) * | 2015-03-12 | 2016-10-19 | 山东车润通讯科技有限公司 | Automobile after-sales market integration service system based on mobile internet and internet of things |
-
2013
- 2013-05-16 CN CN2013202666910U patent/CN203340111U/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106033587A (en) * | 2015-03-12 | 2016-10-19 | 山东车润通讯科技有限公司 | Automobile after-sales market integration service system based on mobile internet and internet of things |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| C17 | Cessation of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20131211 Termination date: 20140516 |