CN203192083U - Real-time interactive remote fee control management system - Google Patents
Real-time interactive remote fee control management system Download PDFInfo
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Abstract
A real-time interactive remote fee control management system is characterized by comprising a marketing information collection host for establishing and collecting user data, a remote control host for achieving user management and control and an intelligent electric meter for collecting user power utilization information. The remote control host is in communication with the marketing information collection host through a network, and the intelligent electric meter is in communication with the remote control host through a general packet radio service (GPRS) network. According to the real-time interactive remote fee control management system, installation, exchange and power purchase services of the fee control intelligent electric meter can be achieved, real-time or quasi real-time fee calculation control services can be achieved; alarms are given to users within an alarm range through various channels, manual checking is performed on users within a power outage or power recovery range so as to determine whether to perform power outage or power recovery, instructions are sent to a master station for users approved by checking, and remote power outage or power recovery is performed through the master station.
Description
Technical field
The utility model relates to the long-range expense control and management system of a kind of real-time interactive, in particular, relates in particular to and a kind ofly can effectively realize all standing, gathers and the long-range expense control and management system of real-time interactive of control function in full entirely.
Background technology
State Grid Corporation of China has proposed the strategic planning of all-round construction intelligent grid in 2009, proposing again subsequently to implement to push forward " three collection five are big " work comprehensively at the beginning of 2010 is the general plan of core, propose to accelerate unified strong intelligent grid and " the last one three is excellent " Modern Corporation construction, require to accelerate power consumer power information acquisition system and build.
The depth of building along with intelligent grid advances, it is the intelligent power information acquisition system of target that power supply enterprise begins to build with " all standing, full collection, control in full " with all strength, be applied as starting point with intelligent electric meter, realization is gathered from simple electric quantity acquisition to user's side integrated data, the transformation of user power utilization management, realizes efficient, economic, intelligentized electrical network application.Under this development situation, new business model will produce revolutionary impact and change to the traditional business model of power marketing on the one hand, traditional business is accepted, check meter, adjust, charge, urge expense, stop the telegram in reply business, the measuring asset management, business models such as customer service all can't adapt to the needs of new technology and new mode; Along with the development of intelligent electric meter technology and the lifting of maturation and the collection of user's side integrated data, will improve electricity charge risk control ability for power supply enterprise on the other hand, and promote level of customer service and other fine-grained management and created condition.
Therefore, under new development situation and technical conditions, how to promote transformation and the lifting of power marketing pattern, efficient, economic, the intelligentized electrical network of practical realization is used, and becomes a problem of the current urgent need thinking of power supply enterprise.
Under new development situation and technical conditions, merge international advanced technology and design concept, release real-time interactive intelligence and take the control system, system is in line with improving electricity charge risk control ability, promote the target of level of customer service and other fine-grained management, based on power marketing business application system and power information acquisition system, from expense control professionally carry out, tracking and managing process, inspection processing, client's value-added service and other some information analyses handle comprehensive integrated solution and information support are provided.
Take the control system based on real-time interactive intelligence, power supply enterprise can lead electricity consumer to pay from the back to the way of paying transformation of pre-payment, can realize the new mode of real-time, full-automatic, intelligentized power marketing work again simultaneously, and its requirement has:
1), real-time measuring and calculating client remains electricity charge situation, the guiding client is electricity payment in advance; 2), various client remains electricity charge advisory and early warning in real time, advances client's electricity payment in advance; 3), the real-time deduct electricity charge, improve the electricity charge recovery, reduce the electricity charge and reclaim risk; 4), real-time remote auto power failure operation, improve electricity charge risk control power, effectively reduce working load; 5), the operation of real-time remote auto telegram in reply, promote level of customer service, effectively reduce working load; 6), real-time various client's electricity consumption status inquiry, promote level of customer service, increase customer satisfaction degree; 7), meticulous user's side demand analysis, standard take the management of prosecutor case, promote level of customer service and marketing management level; 8), meticulous take the inspection of control business event, anomalous event analysis accurately promotes take and controls the service operation quality management level; 9), flexile report form statistics analysis, for power marketing management provides decision-making foundation, promote the power marketing management level.
Summary of the invention
The utility model is in order to overcome the shortcoming of above-mentioned technical matters, provides a kind of and can effectively realize all standing, gathered and the long-range expense control and management system of real-time interactive of control function in full entirely.
The long-range control and management system that takes of real-time interactive of the present utility model, its special feature is: comprise for the marketing message of setting up and gathering user data and gather main frame, realize the long-range control host machine of user management and control and the intelligent electric meter of gathering user power utilization information; Described long-range control host machine and marketing message are gathered main frame and are communicated by network, and intelligent electric meter and long-range control host machine communicate by GPRS network.
Gather main frame by marketing message, can realize handling of user charge control business, the collection point arranges installation and the Installation and Debugging of (installation of concentrator, collector), intelligence table, advancely withholds service management, the expense of moving back manages and all will produce a large amount of process datas, basic data and customer profile data.Long-range control host machine realization real-time interactive is long-range to take the control of keyholed back plate reason, and can make judgement to early warning, power failure and telegram in reply; Intelligent electric meter is realized direct measurement and the control to user power utilization information, and the data of gathering can be uploaded to long-range control host machine by GPRS network.
The long-range control and management system that takes of real-time interactive of the present utility model, described intelligent electric meter is made up of clock circuit, power module, microcontroller and electricity charge prepaid card information reading module, the input end of described microcontroller is connected with the voltage transformer (VT) summation current transformer, and the output terminal of microcontroller is connected with the GPRS communication module.Microcontroller has the effect of information acquisition, data operation and control output, and clock circuit is used for providing microcontroller work required pulse signal; The voltage transformer (VT) summation current transformer is realized the measurement of user power utilization voltage and current respectively, and the GPRS communication module is used for the data that transmission is gathered.
The beneficial effects of the utility model are: the long-range expense control and management system of real-time interactive of the present utility model, can realize the intelligent installation of showing of expense control, exchange, purchase the electric industry affair for, can realize in real time or the control of calculation expense quasi real time professional, carry out business such as warning, power failure, telegram in reply according to results of measuring.Can calculate every day for long-range expense control, according to attribute of user the electricity consumption situation of user every day is monitored, for the user who reaches alarm range, report to the police through various channels, for the user who reaches the power failure scope, whether can carry out manual examination and verification and have a power failure, the user who passes through for audit sends instructions to main website, carries out long-range power failure by main website.For reaching the user that telegram in reply requires, directly send out the telegram in reply instruction and give main website, carry out long-range telegram in reply by main website.
Description of drawings
Fig. 1 is the long-range expense control and management system of real-time interactive of the present utility model schematic diagram;
Fig. 2 is the process flow diagram of the control method of the long-range expense control and management system of real-time interactive of the present utility model;
Fig. 3 examines the process flow diagram of pattern for having a power failure in the control method of the present utility model;
Fig. 4 is the process flow diagram of carrying out the telegram in reply pattern in the control method of the present utility model.
Among the figure: 1 long-range control host machine, 2 marketing messages are gathered main frame, 3 intelligent electric meters, 4 users.
Embodiment
The utility model is described in further detail below in conjunction with accompanying drawing and embodiment.
As shown in Figure 1, provided the schematic diagram of the long-range expense control and management system of real-time interactive of the present utility model, newspaper comprises long-range control host machine 1, marketing message collection main frame 2, a plurality of intelligent electric meter 3 and a plurality of user 4, and marketing message is gathered the collection that main frame 2 is mainly used in realizing user's 4 information in the power marketing process.Long-range control host machine is realized the long-range control that takes control and management system of whole real-time interactive; Long-range control host machine 1 realization real-time interactive is long-range to take the control of keyholed back plate reason, and can make judgement to early warning, power failure and telegram in reply; Direct measurement and control that intelligent electric meter 3 is realized user power utilization information, and the data of gathering can be uploaded to long-range control host machine 1 by GPRS network.
Wherein, intelligent electric meter 3 is made up of clock circuit, power module, microcontroller, electricity charge prepaid card, voltage transformer (VT), current transformer and GPRS communication module, microcontroller has the effect of signals collecting, data operation and control output, clock circuit is used for providing microcontroller work required pulse signal, and power module is used for providing intelligent electric meter work required direct supply.The voltage transformer (VT) summation current transformer all is connected with the input end of microcontroller, can realize the measurement of user's 4 voltage signals and current signal respectively by the voltage transformer (VT) summation current transformer.The GPRS communication module is connected with the output terminal of microcontroller, and microcontroller can carry out wireless transmission with the user's that gathers power information by the GPRS module, in order to transfer in the long-range control host machine 1.
As shown in Figure 2, provided the process flow diagram of the control method of the long-range expense control and management system of real-time interactive of the present utility model, it may further comprise the steps:
A). the user sets up, user (4) is connected on the power transmission line of electric system by intelligent electric meter (3), and to user's user property, electricity consumption behavior, preset the electricity charge, the warning amount of money, the overdraw thresholding amount of money and warning fate information and record or arrange, utilize for long-range control host machine (1);
Described user property refers to customer type, electricity consumption classification, electric pressure, contract capacity, credit grade, category of employment, intelligent electric meter wiring type; Customer type is divided into that high pressure, low pressure resident, low pressure are non-resident, and the electricity consumption classification is divided into big commercial power, resident living power utility, agricultural production electricity consumption, industry and commerce electricity consumption, bulk sale, and it is that 50Hz exchanges normal voltage with standard frequency that electric pressure is divided into direct current; The contract capacity refers to client's consumer total volume, and credit grade is 13 credit levels by being up to difference, and category of employment is divided into Party and government offices, public organization, news media, chemical industry, smelting, coal and mine user; Intelligent electric meter wiring type refers to be single-phase table or three-phase table; Described electricity consumption behavior refers to user's electricity charge electric weight situation, pay charge way, advice method; Preset the electricity charge amount of money in the electricity charge prepaid card that the electricity charge refer to the user;
B). the user profile collection, gather user's power information by intelligent electric meter, and with the power information data upload of gathering to long-range control host machine, carry out correlation computations for long-range control host machine;
C). benchmark compares, and long-range control host machine calculates user's electric weight and the electricity charge, and calculates remaining sum according to the amount of money in the electricity charge prepaid card according to the electric quantity data in the power information that receives; And the warning amount of money of electricity charge remaining sum and setting, the overdraw thresholding amount of money compared, if electricity charge remaining sum is less than or equal to the warning amount of money, execution in step d then); If electricity charge remaining sum is less than or equal to the overdraw thresholding amount of money, then execution in step e); Be the power failure pattern before the user, but the electricity charge remaining sum that detects now is greater than the warning amount of money, then execution in step f);
D). carry out the early warning pattern, long-range control host machine sends to the user with the form of phone or note and withholds prompting or press for payment of notice, in order to the user is reminded;
E). carry out to have a power failure and to examine pattern, at first sending has a power failure examines request, so that the staff makes judgement to the user of requested power failure, whether granting the operation that has a power failure; If do not grant, then to user's operation that do not have a power failure, if grant, then stop the power supply to the user;
As shown in Figure 3, this step can adopt following method to realize:
E-1). judge whether whole power failures, the data that long-range control host machine (1) sends according to intelligent electric meter judge whether the operation that comprehensively has a power failure to the user, if, execution in step e-2 then); If not, then determine after the power failure scope execution in step e-2 again);
E-2). sending has a power failure examines request, sends to have a power failure to power failure administrative authority or personnel and examines request, if do not grant power failure, the pattern of examining that then has a power failure finishes; If grant have a power failure operation, then execution in step e-3);
E-3). send power off notifying, long-range control host machine sends power off notifying to the user, so that it knows the operation that will have a power failure, execution in step e-4);
E-4). confirm before the temporary interruption reaffirm whether need the operation that has a power failure to the user, if not, then end; If need after reaffirming to have a power failure, then long-range control host machine carries out long-range power failure operation by intelligent electric meter;
F). carry out the telegram in reply pattern, at first sending the telegram in reply request, the operation of sending a telegram in reply and maybe will not send a telegram in reply according to request results;
As shown in Figure 4, this step can adopt following method to realize:
F-1). send interim telegram in reply application, long-range control host machine sends interim telegram in reply application according to the data that the intelligent electric meter of gathering sends;
F-2). judge whether to agree telegram in reply, telegram in reply administrative authority or personnel judge whether to meet the telegram in reply condition, as do not meet the telegram in reply condition according to the telegram in reply request, then finish the telegram in reply request; As satisfy telegram in reply condition, then execution in step f-3);
F-3). permit telegram in reply, under the condition of agreeing the telegram in reply operation, long-range control host machine is by the intelligent electric meter operation of sending a telegram in reply;
G). state-detection, for having carried out the user who has a power failure or send a telegram in reply and operate, long-range control host machine carries out state confirmation again by the data that intelligent electric meter sends, if user's power failure or telegram in reply state are correct, then detect and finishes; If the power failure at family or telegram in reply state are incorrect, then send the staff scene to have a power failure or send a telegram in reply operation;
H). intelligent electric meter initiatively reports, when intelligent electric meter detects decompression, the phase failure, defluidization, voltage negative phase sequence, power down take place, be programmed, during the school, overload, when being cleared event, intelligent electric meter can be sent to the moment, the moment of end and the electric energy data of ammeter that corresponding event takes place in the long-range control host machine.
For the ease of fully understanding the utility model creation, provide detailed description below, the main website of the following stated all refers to long-range control host machine.
Reference value relatively be to carry out according to the characteristics of each user's benchmark strategy, method/mode that each user adopts its control strategy to need is carried out the benchmark comparison.For example the large user need more whether need come early warning with the residue fate, and little user then remaining sum commonly used need to judge whether early warning or power failure.
Remaining sum＜=warning amount of money and remaining sum＞overdraw thresholding amount of money is carried out the early warning strategy;
Remaining sum＜overdraw thresholding the amount of money is carried out the strategy that has a power failure;
Remaining sum＞warning amount of money and user are power down mode, carry out the telegram in reply strategy;
Residue fate＜warning fate is carried out the early warning strategy.
Result according to the benchmark comparison carries out corresponding tactical management, and control is divided into and is early warning, power failure and telegram in reply three classes: early warning: reach early warning range for the user after relatively according to reference value, can carry out the early warning strategy, for example: withhold prompting, press for payment of notice.Have a power failure: reach the power failure scope for the user after relatively according to reference value, can carry out the strategy that has a power failure, for example: examine powers failure, notice has a power failure, carries out power failure.Telegram in reply: calculate in real time after the client pays the fees, reference value can be sent a telegram in reply after relatively, can carry out the telegram in reply strategy.Form the prompting plan that withholds for paying advance user, comprise user profile, remaining sum, available fate, should pay the advance amount of money etc., notify the user to pay by the person liable by phone, note or mode such as artificial and collect charges for electricity in advance, record withholds prompting message.Press for payment of notice: form for the early warning user and press for payment of the notice plan, comprise user profile, remaining sum, available fate etc., notify the user electricity payment by the person liable by phone, note or mode such as artificial, announcement information pressed for payment of in record.
Sign when paying the fees agreement for great, high-risk client etc. and client, the clear and definite regulation user that can not directly have a power failure needs to carry out and examine the strategy that has a power failure.After confirming, agreement and user trigger long-range power failure through examining.Plan has a power failure: according to the application of policies result, initiate to examine power failure, list user's inventory and the current real-time balance that should have a power failure and carry out verification, identify for the user who has paid the fees after the verification.Need to select the user who has a power failure to determine the plan that has a power failure, comprise concrete power off time etc., send to and examine link.Power failure is examined: according to user's different in kind, can be dealt into different departments and examine processing, allow multistage examining.Examine by after be dealt into the power off notifying link, do not examine stopping by flow process.Power off notifying: by printing modes such as advice note, phone, note to the user notification matters that have a power failure, confirm record for advise fate.Confirm before having a power failure: before the power failure, check the user again for the current remaining sum situation of paying the fees and paid the fees and do not need to use the filtration that identifies of strategy of having a power failure.Long-range power failure: to the user that can have a power failure after confirming, send related data to main website, carry out trip operation by sending instructions under the network to electric energy meter by main frame.Carry out telegram in reply: compare by electricity charge measuring and calculating and benchmark after the client pays the fees, application of policies is dealt into main website for the user profile data of will sending a telegram in reply of telegram in reply, carries out permission combined floodgate by sending instructions under the network to electric energy meter by main frame.Interim telegram in reply: some in particular cases the client do not have electricity payment remaining sum deficiency, need restore electricity, can directly initiate telegram in reply and handle, determine that this recovers the effective time for electricity consumption, the record reason.The user is by sales counter or the interim telegram in reply of application, and the interim telegram in reply of triggering flow process.Operation is checked: whether the main website transmitting order to lower levels is successfully checked, for the state confirmation that forwards to that runs succeeded, for the abnormality processing that forwards to that does not run succeeded, initiated manually to stop telegram in reply by the abnormality processing link and send the worker.State confirmation: call virtual condition and the system state of surveying intelligent electric energy meter together and compare.Do not enter abnormality processing for what comparison result was inconsistent, mainly the user who carries out telegram in reply is carried out follow-up service.
Have a power failure and send the worker: for strategy be examine powers failure, carry out have a power failure, notice has a power failure, the unsuccessful user of main website transmitting order to lower levels need manually have a power failure, assignments of finishing the work at the appointed time, worker's information sent in record, scene execution power failure.Whether power failure needs again authentication policy still for having a power failure before sending the worker.Power failure information record: put on-the-spot power failure recording of information in order, information such as record power failure start time, power failure personnel, field condition, and carry out the data filing.Telegram in reply send the worker: for carrying out telegram in reply, the unsuccessful user of main website transmitting order to lower levels need manually send a telegram in reply for strategy, assignments of finishing the work at the appointed time, and worker's information send in record, and the scene execution sends a telegram in reply.Telegram in reply information record: the on-the-spot telegram in reply of arrangement recording of information, information such as record telegram in reply start time, telegram in reply personnel, field condition, and carry out the data filing.
In the customer segmentation process, most critical be to draft the characteristic element that carries out customer segmentation.The selection of characteristic element directly affects the result of customer segmentation, thereby also influences follow-up policy development.The characteristic element of customer segmentation must be based upon on the basis of understanding business need, and its segmentation is the result must be applied in the operation flow exactly, must be able to guarantee that product or service can obtain high hit rate and high satisfaction.
Segment for the user at different user characteristics key elements or the combination of characteristic element, different users definite strategy of classifying has multiple.If there is the situation of characteristic element intersection, need to adopt the mode of definition strategy priority, guarantee that each user can only correspond on the unique strategy, avoids the user not have relative strategy optional simultaneously.
Selection and the setting of strategy need specifically be considered as the case may be, often exist uncertain, here mentioned strategy mainly is some example policys, be intended to strategy determine to provide certain thinking, final strategy protocol need be determined according to office's square tube reason regulation and practical business.
At first customer segmentation to be carried out, by analyzing, aspect characteristic elements such as capacity, electricity consumption customer type, electric pressure, VIP grade, credit grade, setting up standard of reference value can be had influence on.
1, user property: power supply unit (power supply area), customer type, electricity consumption classification, electric pressure, contract capacity, credit grade, VIP grade, connection box of electric energy meter type etc.
2, electricity consumption behavior: electric weight electricity charge operating position, pay charge way etc.Electric weight electricity charge operating position comprises the per day power consumption of user, per day energy charge, maximum daily power consumption, maximum day energy charge, monthly average power consumption, monthly average energy charge, the biggest month power consumption, the biggest month energy charge.
3, customers: particular client group (for example low insured, old solitary people), responsive customers.
4, preset the electricity charge: generally for the local user of taking the control pattern of intelligence table, for guaranteeing just can normally to connect electricity, electricity consumption behind user's dress table, need that enough remaining sums are arranged in the intelligence table, thereby arranged the electricity charge that it handles new clothes/should pre-pay when changing the outfit the intelligence table according to conditions such as the contract capacity of user applies and the modes of connection, and this electricity charge value is preset to before the dress table in the wallet file of intelligence table.Preset the electricity charge and generally expand in the flow process and determine, collect in industry, also can when the user purchases electricity for the first time, collect.
Show the user of long-range expense control pattern for intelligence, after the dress table connects electricity, it is professional to start electricity charge measuring and calculating and control, if the user does not pre-pay the electricity charge of certain amount, it is professional then will to start the control that has a power failure after the first time, the electricity charge were calculated, thereby cause normally electricity consumption of user, thereby formulate all kinds of electricity charge of presetting of handling new clothes/(common table changes the intelligence table) the intelligence table user that changes the outfit according to customer segmentation.Preset the electricity charge and just participate in new clothes/(common table changes intelligence and the shows) intelligence that changes the outfit table demand charge measuring and calculating and control business, not producing receivable and real the receipts.
5, the warning amount of money: remaining sum alarming value.When remaining sum during smaller or equal to alarming value, report to the police.
6, the overdraw thresholding amount of money: the maximum overdraw amount of money that allows the user to use.
7, warning fate: remain available fate alarming value.When the available fate of residue is to report to the police smaller or equal to the warning fate.
The benchmark policy criteria is formulated as follows:
| Subscriber segmentation | Policy name | Preset the electricity charge | The warning amount of money 1 | The warning amount of |
The overdraw thresholding amount of money |
| The resident | Set meal A | 0 | 10 | 0 | 0 |
| Non-resident | Set meal B | 0 | 100 | 0 | 0 |
User property, electricity consumption behavior, customers according to the electricity consumption client carry out customer segmentation, according to the setting of subscriber segmentation information, safeguard the measuring and calculating policy criteria information of all types of user.Measuring and calculating policy criteria information comprises: algorithm types, measuring and calculating frequency, measuring and calculating time interval, algorithm switch threshold values etc.
1, user property: power supply unit (power supply area), customer type, electricity consumption classification, contract capacity.
2, electricity consumption behavior: electric weight electricity charge operating position.Electric weight electricity charge operating position comprises the per day power consumption of user, per day energy charge, maximum daily power consumption, maximum day energy charge, monthly average power consumption, monthly average energy charge, the biggest month power consumption, the biggest month energy charge.
3, customers: particular client group (for example low insured, old solitary people), responsive customers etc.
4, measuring and calculating time interval: be the beginning and ending time section that electricity charge measuring and calculating task is initiated.For guaranteeing electricity charge measuring and calculating and the professional validity of control, according to user's category of employment, seasonal, peak valley is formulated the time interval that its measuring and calculating task is carried out with electrical feature, need take all factors into consideration and gather success ratio and system performance.
5, measuring and calculating frequency: the time interval of twice electricity charge measuring and calculating work, how many days once to be generally whenever, also can be by whenever how many hours once.
6, algorithm types: (being also referred to as accurate Calculation) calculated in electric weight conversion (being also referred to as Fuzzy Calculation), the electricity charge.When the meaning of electric weight conversion is also not arrive in the threshold values by the definite electricity consumption client of simple electricity ratio is current, need not to carry out electricity charge accurate Calculation, reduce measuring and calculating server performance pressure with this.
7, algorithm switches threshold values: expense control electricity charge measuring and calculating algorithm types is divided into the electric weight conversion, the electricity charge are calculated, when user's algorithm types is that electric weight conversion and user's dump energy are during smaller or equal to this threshold values, the algorithm types of electricity charge measuring and calculating need be adjusted into the electricity charge automatically and calculate, during greater than this threshold values, algorithm types automatically switches to the electric weight conversion again up to user's dump energy; When user's selection algorithm type is electricity charge calculating, does not carry out algorithm and switch.
(1) user's dump energy=maximum available power-gather power consumption.
(2) gather the difference * comprehensive multiplying power of this registration of being returned by acquiring electric energy information in power consumption=this charge calculation cycle and the clearing registration of checking meter last time.
(3) algorithm switches the threshold values=warning amount of money/electricity price (starting at from first grade).
Measuring and calculating policy criteria information is formulated as follows:
| Subscriber segmentation | Policy name | The measuring and calculating time interval | The measuring and calculating frequency | Algorithm types |
| The resident | Strategy A | 06:00—8:00 | Once a day | The electricity charge of marketing electricity price are calculated |
| Other | Strategy B | 06:00—8:00 | Twice of every day | The electricity charge of agreement electricity price are calculated |
Wherein, the agreement electricity price equals the average electricity price of last month, is defaulted as the average electricity price of files on each of customers electricity price for new clothes user's agreement electricity price but can changes
The control strategy standard management
Client of different nature can there are differences in execution early warning, the mode of controlling of stopping sending a telegram in reply, and the maintenance management of control strategy standard comprises the early warning strategy, has a power failure tactful and sends a telegram in reply tactful.
1, the early warning strategy comprises and presses for payment of notice, presses for payment of notice and is by phone, note or mode such as artificial and notify the user electricity payment, and announcement information pressed for payment of in record.
2, the power failure strategy comprises power failure mode and power off notifying mode.The power failure mode comprises examines power failure, carry out to have a power failure, do not have a power failure; The power off notifying mode comprises customer service Advise By Wire, SMS notification, artificial on-the-spot notice, email notification.
3, the telegram in reply strategy comprises telegram in reply mode and telegram in reply advice method.The telegram in reply mode comprises carries out telegram in reply, and the telegram in reply advice method comprises customer service Advise By Wire, the artificial on-the-spot notice of SMS notification, email notification.
4, the control strategy standard is determined relevant with user characteristics key elements such as power supply unit, contract capacity, electricity consumption customer type, electric pressure, electricity consumption classification, VIP grade, credit grade, category of employment, Very Important Person classification, high-risk client's classifications.
5, the control strategy standard can define according to customers.
6, the control strategy standard need define priority, and system guarantees that each user can only correspond on unique strategy when determining strategy for the user automatically.
Incident management: when intelligent electric energy meter when event occurs, should upload the storage of expense control and management system to event in real time, for decompression, game clock lid, open major event real-time informings expense control and management systems such as end button cover, electric energy meter zero clearing and carry out early warning; General event such as information, programming information is regularly obtained in the event storage by expense keyholed back plate reason during for the school; The expense control and management system carries out analyzing and processing for the event of obtaining.
1, the acquisition geometry of event:
(1) system can issue the instruction that event is gathered by main website at the electric energy meter of appointment, by electric energy meter the logout of preserving is reported to system by main website.
(2) when the electric energy meter at scene had critical event to send, electric energy meter initiatively reported.
2, the event information that reports comprises:
The moment, the finish time and corresponding information such as electric energy data take place in (1) decompression, decompression;
The moment, the finish time and corresponding information such as electric energy data take place in (2) phase failure, the phase failure.
The moment, the finish time and corresponding information such as electric energy data take place in (3) defluidization, defluidization.
The moment, the finish time and corresponding electric energy data thereof take place in (4) voltage (stream) negative phase sequence.
(5) power down, the moment that power down takes place and finishes.
(6) programming, the moment of programming, operator's code.
(7) (when not comprising the broadcasting school) during the school, the moment the during school, operator's code.
(8) overload, the generation moment, the finish time.
(9) game clock lid, generation, the finish time of game clock lid event.
(10) open end button cover, open generation, the finish time of end button cover event.
(11) zero clearing, the electric energy data when the generation moment of electric energy meter zero clearing event and zero clearing.
(12) the Long-distance Control event of operating a switch, the record event of operating a switch takes place constantly and data such as electric flux.
System applies effect and development prospect:
1, market demand analysis
For guaranteeing that the intelligent grid construction specification advances in order, realize the overall construction object of power information acquisition system " all standing, full collection, full pre-payment ".Be applied as starting point with intelligent electric meter, realize from simple electric quantity acquisition to user's side integrated data the transformation of collection, user power utilization management, realize efficient, economic, intelligentized electrical network application.Encourage resident's using electricity wisely, reduce energy dissipation, thereby improve utilization efficiency of energy, this is the opportunity of intelligent electric energy meter application.
Each net is economized electric power enterprise all promotes intelligent electric energy meter in its business regional extent installation at present, for ensureing intelligent electric energy meter install and use and the be correlated with standard of electricity consumption business, rationally, carry out in order, each electric power enterprise is also considering that formulating corresponding business rule also builds supporting with it business information management platform, thereby arises at the historic moment based on the electricity expense control system of intelligent electric energy meter.
2, Economic and Efficiency Analysis
Electricity expense control system is by the synthetical collection of user power utilization load, the electricity consumption enterprise diagnosis is improved the quality of power supply, strengthen the electricity consumption supervision, rational and effective is implemented to load and is controlled, stops the telegram in reply management information support is provided, and prevents the unbalanced power grid operation risks such as electrical network obstruction that cause of network load; By taking control user registration management, the transformation of client's power mode is registered, for expense control user provides convenient, paying service efficiently, more intimate power information reminding business is provided, supports the power information of two-way interaction to subscribe to.Take control user benchmark strategy by setting up, implementing, calculate strategy, control strategy management, can be on the basis that guarantees the normal electricity consumption of client, accomplish the electricity bill control control highly effective and safe that becomes more meticulous, loads, thereby guaranteed electricity charge recovery, reduced the electricity charge financial risks of electric power enterprise.
Electricity expense control system is by modern information communication means, rely on storage, computing technology efficiently, in conjunction with advanced marketing expense control service management theory, broken through original marketing paying electric charge service management pattern, promoting electric power enterprise urges expense, stops the management level of sending a telegram in reply, effectively reduce relevant post business personnel's working load, the manual intervention risk that has reduced the manual intervention of some service links and brought thus, also support simultaneously the pay the fees customer demand of channel of the diversification of making rapid progress, improved utilization factor and the efficient of all kinds of channels of paying the fees.
3, social benefit analysis
The application of expense control strategy can be satisfied the electricity consumption needs of different user; Enterprise bears social responsibility, can provide special service to specific group; Long-range instant recovery power supply is convenient and swift behind the paying.Increase customer satisfaction degree, improve corporate image, obtain social influence.
In sum, expense control service application and the construction of expense control and management system based on intelligent electric energy meter has extensive and deep market application foreground.
Claims (2)
1. the long-range control and management system that takes of real-time interactive is characterized in that: comprise for the marketing message of setting up and gathering user (4) data and gather main frame (2), realize the long-range control host machine (1) of user management and control and the intelligent electric meter (3) of gathering user power utilization information; Described long-range control host machine and marketing message are gathered main frame and are communicated by network, and intelligent electric meter and long-range control host machine communicate by GPRS network.
2. the long-range control and management system that takes of real-time interactive according to claim 1, it is characterized in that: described intelligent electric meter is made up of clock circuit, power module, microcontroller and electricity charge prepaid card information reading module, the input end of described microcontroller is connected with the voltage transformer (VT) summation current transformer, and the output terminal of microcontroller is connected with the GPRS communication module.
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| CN 201320151866 CN203192083U (en) | 2013-03-29 | 2013-03-29 | Real-time interactive remote fee control management system |
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| CN 201320151866 CN203192083U (en) | 2013-03-29 | 2013-03-29 | Real-time interactive remote fee control management system |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103198420A (en) * | 2013-03-29 | 2013-07-10 | 山东电力集团公司 | Real-time interactive long-distance fee-control management system and method |
| CN105788089A (en) * | 2016-02-03 | 2016-07-20 | 吴江港华燃气有限公司 | Gas meter data collection method |
| CN106682767A (en) * | 2016-12-06 | 2017-05-17 | 黎志春 | Intelligent system of business expansion and installation of power supply network |
| CN111968006A (en) * | 2020-07-07 | 2020-11-20 | 广州海颐软件有限公司 | Remote charge control system of comprehensive energy marketing service based on Internet of things technology |
| CN112053545A (en) * | 2020-09-18 | 2020-12-08 | 重庆天骄爱生活服务股份有限公司 | Power supply and distribution system and remote meter reading system |
| CN114069623A (en) * | 2021-11-17 | 2022-02-18 | 南京新联电子股份有限公司 | Remote fee control system and method based on platform area intelligent terminal edge calculation |
-
2013
- 2013-03-29 CN CN 201320151866 patent/CN203192083U/en not_active Expired - Fee Related
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103198420A (en) * | 2013-03-29 | 2013-07-10 | 山东电力集团公司 | Real-time interactive long-distance fee-control management system and method |
| CN103198420B (en) * | 2013-03-29 | 2015-12-23 | 山东电力集团公司 | Real-time interactive long-distance fee-control management system and method |
| CN105788089A (en) * | 2016-02-03 | 2016-07-20 | 吴江港华燃气有限公司 | Gas meter data collection method |
| CN106682767A (en) * | 2016-12-06 | 2017-05-17 | 黎志春 | Intelligent system of business expansion and installation of power supply network |
| CN111968006A (en) * | 2020-07-07 | 2020-11-20 | 广州海颐软件有限公司 | Remote charge control system of comprehensive energy marketing service based on Internet of things technology |
| CN112053545A (en) * | 2020-09-18 | 2020-12-08 | 重庆天骄爱生活服务股份有限公司 | Power supply and distribution system and remote meter reading system |
| CN114069623A (en) * | 2021-11-17 | 2022-02-18 | 南京新联电子股份有限公司 | Remote fee control system and method based on platform area intelligent terminal edge calculation |
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