CN202197342U - Call center system used between user and car dealer - Google Patents
Call center system used between user and car dealer Download PDFInfo
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- CN202197342U CN202197342U CN2011202420822U CN201120242082U CN202197342U CN 202197342 U CN202197342 U CN 202197342U CN 2011202420822 U CN2011202420822 U CN 2011202420822U CN 201120242082 U CN201120242082 U CN 201120242082U CN 202197342 U CN202197342 U CN 202197342U
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Abstract
The utility model relates to a call center system used between a user and a car dealer, which comprises a user terminal, an API (Application Programming Interface) server, a soft exchange cluster, an SIP (Session Initiation Protocol) relay group and a database, wherein when telephone numbers are input on a webpage of the terminal, and a call button on the webpage is activated, the API server is used for receiving a request for calling the user and is provided with an API interface; the soft exchange cluster is used for receiving the request from the API interface; the soft exchange cluster is used for calling the user through the SIP relay group; the database is used for storing the relevant information of the user and the car dealer; when the user receives the request, the SIP relay group and the soft exchange cluster transmit a response to the request to the API server; the API server also obtains the information of the car dealer from the database and transmits a request for calling the car sealer through the soft exchange cluster; and when the car dealer makes a response to the request for calling the car sealer, the soft exchange cluster establishes a call between the user and the car dealer.
Description
Technical field
The present invention relates to the communications field, and more specifically, the present invention relates to the call center system of between user and car dealer, using.
Background technology
The call center is based on communication, office equipment such as phone, facsimile machine, computer in the interactive increment service system of one.The user obtains information or the service that oneself needs under the IVT of system (interactive voice answering) Voice Navigation or operator attendance help.Be core with CTI (computer telephone integration) technology at present; It is the solution of core with the PC integrated circuit board that the call center solution that computer network and communication network are combined closely has replaced traditional gradually, is called so-called third generation call center.
At present, some enterprises have set up the call center of oneself, as the window that enterprise externally serves, are that the center provides favorable service to the user with consumer.Existing call center business is meant that provider is that enterprise provides the resource of attending a banquet to rent and the business of the outsourcing service of attending a banquet.Enterprise only needs the demand according to self operation, and relevant system resource is rented in the place by provider in the call center, can set up the call center of oneself rapidly.Data such as the subscriber data of enterprise can be kept at enterprises, also can be stored in the provider place, and can carry out integrated with the information system of enterprise easily.
Now, increasing car dealer utilizes call center system and user to communicate.Yet the incoming call mode of existing call center system still is confined to traditional call.For example, set up conversation through dialing 400 numbers and user.This 400 phone is that a kind of calling and called are shared business, i.e. the local telephone network access fee is born in caller, and called all incoming calls of bearing are answered expense.Though the local telephone network access fee is only born in caller, expectation need not spend any expense and promptly possibly set up conversation with the car dealer more for the user.
Along with more and more users can visit the information relevant with automobile through the internet; And when when browsing, wanting to converse with the car dealer about the webpage aspect the automobile; If the user only comes the conversation with the auto dealer through call, then this traditional calling mode can not satisfy Internet user's convenient call demand.
Therefore, obtain through the Internet in more and more users under the situation of information of relevant automobile, need easily a kind of call center system of and novelty to come conversation in a hurry with the car dealer.Further, need a kind of and traditional integrated novelty call center system of call center system.The user not only can be convenient to communicate by letter with the dealer by means of the call center system of this novelty, and can not spend any expense.
Summary of the invention
In order to solve defective of the prior art, an object of the present invention is to provide a kind of call center system of between user and car dealer, using, it is characterized in that said call center system comprises:
User terminal;
API server (the asterisk routine interface that is connected with said user terminal through the IP link; Asterisk program interface); It is configured to when the call button that is provided with on the telephone number of input on the webpage of user at said user terminal oneself and the activation webpage; Said API server receives the request to said customer call, and said API server has api interface;
The soft switch cluster, it is configured to receive the request to said customer call through said api interface;
The SIP trunk crowd, wherein said soft switch cluster is through the said user of said SIP trunk groupcall;
Database, it is used to store the information relevant with user and car dealer;
When said user receives the request to said customer call, send to the API server to request responding to said customer call through said SIP trunk crowd and soft switch cluster;
Said API server further is configured to obtain car dealer's information and send the request to said car dealer's calling through said soft switch cluster from said database;
When said car dealer responded the request that said dealer is called out, said soft switch cluster further was configured between user and car dealer, set up conversation.
In a preferred embodiment of the invention; Said call center system also comprises AGI server (asterisk gateway interface; Asterisk gateway interface); It is configured to when the user sends the request that said car dealer is called out through the special number of dialing car dealer customization, receives the information of obtaining said car dealer to the request of said car dealer's calling and from said database of sending via SIP trunk crowd and soft switch cluster; And
Said AGI server further is configured to the request that said car dealer is called out is sent to the car dealer;
When the car dealer received the request that said car dealer is called out, the soft switch cluster further is configured to receive to the request responding of said car dealer's calling and via the SIP trunk crowd made that foundation is conversed between user and car dealer.
In another preferred embodiment of the present invention; Said call center system also comprises the web server, and it is arranged to upload in the conversation of setting up between user and the car dealer and under database, is loaded in the conversation of setting up between user and the car dealer to the database neutralization.
In another preferred embodiment of the present invention, said call center system also comprises synchronization server, and it is arranged to the conversation of between user and car dealer, setting up is carried out the ticket centralized procurement and ticket is pushed in the database.
Preferably, the API server can be integrated with the AGI server.
In another preferred embodiment of the present invention, said call center system also comprises Action xml processing logic, and wherein the API server obtains said car dealer's information from database through said Action xml processing logic.
In another preferred embodiment again of the present invention, said call center system also comprises Action xml processing logic, and wherein the AGI server obtains said car dealer's information from database through said Action xml processing logic.
In the other preferred embodiment of invention; Said call center system also comprises Action xml processing logic, and it is arranged at least one that provides in the following service: play voice, intelligent route, forward call, button processing, CRBT service provided to the calling party, CRBT service provided to the called party.
Preferably, said Action xml processing logic can be the parts in the database.
Can set up complete call center system for user and car dealer rapidly through call center system of the present invention; And provide through dialing 400 numbers or mode and car dealer through webpage click set up direct conversation; Under the situation of webpage click, can save user's cost; And can carry out respective record to the conversation that inserts, to increase business opportunity channel that the user obtains and to business opportunity user's lasting service.
Those skilled in the art will recognize scope of the present invention and realize its additional aspect after the following detailed description of reading the preferred embodiment that is associated with accompanying drawing.
Description of drawings
Be incorporated in this specification and constitute its a part of accompanying drawing and illustrate many aspects of the present invention and be used to explain principle of the present invention together with explanation, wherein similar Reference numeral is represented components identical.
Fig. 1 is the block representation of the call center system 100 of the prior art of use between user 101 and car dealer 103;
Fig. 2 is the block representation according to the call center system of between user 201 and car dealer 203, using of the present invention 200 of the first embodiment of the present invention;
Fig. 3 is the block representation of the call center system of between user 301 and car dealer 303, using of the present invention 300 according to a second embodiment of the present invention;
Fig. 4 is the block representation of the call center system of between user 401 and car dealer 403, using of the present invention 400 of a third embodiment in accordance with the invention;
Fig. 5 is the block representation of the call center system of between user 501 and car dealer 503, using of the present invention 500 of a fourth embodiment in accordance with the invention;
Fig. 6 is the block representation of the call center system of between user 601 and car dealer 603, using of the present invention 600 according to a fifth embodiment of the invention;
Fig. 7 is the block representation of the call center system of between user 701 and car dealer 703, using of the present invention 700 according to a sixth embodiment of the invention;
Fig. 8 is the block representation of the call center system of between user 801 and car dealer 803, using of the present invention 800 according to a seventh embodiment of the invention;
Fig. 9 is the block representation according to the call center system of between user 901 and car dealer 903, using of the present invention 900 of the eighth embodiment of the present invention;
Figure 10 is the schematic block diagram according to exemplary call center system 1000 of the present invention.
Embodiment
The embodiment that below sets forth has represented the optimal mode that makes necessary information that those skilled in the art can embodiment of the present invention and embodiment of the present invention has been described.When describing below according to advantages, it will be understood to those of skill in the art that design of the present invention and will recognize the application of these designs that this paper is not specifically related to.Should be understood that these designs and application fall within the scope of present disclosure and appended claims.
The invention provides a kind of click based on the Internet centring system that makes a call of when the user browses the webpage about the automobile aspect, between user and user dealer, using.
With reference to figure 1, the block representation of the call center system 100 of the prior art of between user 101 and car dealer 103, using is provided.400 numbers that user 101 can dial car dealer customization through mobile phone or landline telephone are through 400 call center systems 100 and car dealer's 103 conversations.When user 101 dialed 400 numbers through mobile phone, user 101 was inserted 400 call center systems 100 through the mobile network, and then communicated by letter with car dealer's 103 foundation through the mobile network.When user 101 dialed 400 numbers through landline telephone, user 101 was inserted 400 call center systems 100 through fixed network, and then communicated by letter with car dealer's 103 foundation through fixed network.Said mobile network for example can be GSM, CDMA, TD-SCDMA, 3G or the like network.Said fixed network for example can be PSTN.400 call center systems 100 comprise core swap server 102, Call Center Server 104, IVP and recording server 105 and OutBound Server 106.User 101 can set up conversation with car dealer 103 by means of call center system 100, to obtain relevant new car sale, after-sale service, insurance consulting, 24 hours emergency numbers, used car information, complaint, manual service or the like relevant information on services.
Through existing this talking mode, the user need bear a part of expense, and this is unacceptable for the user often.And; Along with more and more users visit the information relevant with automobile through the internet; And when when browsing, wanting to converse with the car dealer about the webpage aspect the automobile; If the user only comes the conversation with the auto dealer through call, then this traditional calling mode can not satisfy Internet user's convenient call demand.
In order to overcome the defective of prior art, the present invention proposes and a kind ofly be convenient to promptly that the Internet user uses and the user need not pay the call center system of between user and car dealer, using of any expense for this reason.
With reference to figure 2, show block representation according to the call center system of between user 201 and car dealer 203, using of the present invention 200 of the first embodiment of the present invention.This call center system 200 comprises user terminal 202, API server 204, soft switch cluster 206, SIP trunk crowd 207 and database 208.This user terminal 202 for example can be can browsing page portable computer, desktop computer or palmtop PC or the like equipment.Said soft switch cluster 206 provides professional infrastructural support, and said soft switch cluster 206 is at first sent in speech channel, and then is seen off by said soft switch cluster 206.API server 204 can provide videoconference, click-to-dial, real-time status, file to upload conversion and IIS service or the like service.Database 208 is used to store the information relevant with user 201 and car dealer 203.
When user 201 is browsing a certain automotive media website when wanting to converse with certain car dealer by means of user terminal 202, user 201 clicks the network address of these automotive media websites for this car dealer's structure, gets into this car dealer's website afterwards.At this moment, a window on the interface of user terminal, occurs, the user imports the telephone number of oneself in the blank box of this window, and then clicks " calling " button.Clicking " calling " button means user 201 is sent call request.User terminal 202 is connected with API server 204 through IP (Internet protocol) link.Said API server 204 receives the request that said user 201 is called out.This API server 204 has api interface 205.Said soft switch cluster 206 receives the request that said user 201 is called out through said api interface 205.Then, said soft switch cluster 206 is through said SIP trunk crowd 207 calling parties 201.At this moment when said user's 201 mobile phone jingle bell, user 201 presses and answers button.This just means that said user 201 receives the request to said customer call, sends to API server 204 to the request responding to said customer call through said SIP trunk crowd 207 with soft switch cluster 206.At this moment, between user 201 and API server 204, set up a communication link.
In case between user 201 and API server 204, set up a communication link, said API server 204 further is configured to obtain the information relevant with this car dealer 203 and send the request that said car dealer 203 is called out through said soft switch cluster 206 from said database 208.When said car dealer 203 responded the request that said dealer is called out, said car dealer 203 sent to API server 204 through said soft switch cluster 206 with said response.At this moment, between API server 204 and car dealer 203, set up another communication link.So, soft switch cluster 206 with above-mentioned two communication link bridge joints together, user 201 can converse with car dealer 203 then.
In the first embodiment of the present invention, because user 201 is called, user 201 can converse for this reason and pay any expense.Thereby, not changing the custom of user's browsing page, can realize and car dealer's voice are linked up, more can protect privacy of user, save telephone expenses.
With reference to figure 3, show the block representation of the call center system of between user 301 and car dealer 303, using of the present invention 300 according to a second embodiment of the present invention.This call center system 300 comprises user terminal 302, API server 304, soft switch cluster 306, SIP trunk crowd 307, database 308 and AGI server 309.This user terminal 302 for example can be can browsing page portable computer, desktop computer or palmtop PC or the like equipment.Said soft switch cluster 306 provides professional infrastructural support, and said soft switch cluster 306 is at first sent in speech channel, and then is seen off by said soft switch cluster 306.API server 304 can provide videoconference, click-to-dial, real-time status, file to upload conversion and IIS service or the like service.Database 308 is used to store the information relevant with user 301 and car dealer 303.AGI server 309 provides intelligent route, Action xml, call center, enterprise's CRBT, call forwarding strategy or the like service.
In the second embodiment of the present invention, 400 call center systems are mutually integrated with the webpage click call center system.When user 301 used call center system 300 of the present invention, user 301 can be through after dialing 400 numbers or sending calling through the call button on the webpage clicking, and speech channel all can insert the car dealer.Below introducing user 301 in detail utilizes call center system 300 of the present invention how to insert car dealer 303 through dual mode.
Through the webpage click call center system
When user 301 is browsing a certain automotive media website when wanting to converse with certain car dealer by means of user terminal 302, user 301 clicks the network address of these automotive media websites for this car dealer's structure, gets into this car dealer's website afterwards.At this moment, a window on the interface of user terminal, occurs, the user imports the telephone number of oneself in the blank box of this window, and then clicks " calling " button.Clicking " calling " button means user 301 is sent call request.User terminal 302 is connected with API server 304 through the IP link.Said API server 304 receives the request that said user 301 is called out.This API server 304 has api interface 305.Said soft switch cluster 306 receives the request that said user 301 is called out through said api interface 305.Then, said soft switch cluster 306 is through said SIP trunk crowd 307 calling parties 301.At this moment when said user's 301 mobile phone jingle bell, user 301 presses and answers button.This just means that said user 301 receives the request to said customer call, sends to API server 304 to the request responding to said customer call through said SIP trunk crowd 307 with soft switch cluster 306.At this moment, between user 301 and API server 304, set up a communication link.
In case between user 301 and API server 304, set up a communication link, said API server 304 further is configured to obtain the information relevant with this car dealer 303 and send the request that said car dealer 303 is called out through said soft switch cluster 306 from said database 308.When said car dealer 303 responded the request that said dealer is called out, said car dealer 303 sent to API server 304 through said soft switch cluster 306 with said response.At this moment, between API server 304 and car dealer 303, set up another communication link.So, soft switch cluster 306 with above-mentioned two communication link bridge joints together, user 301 can converse with car dealer 303 then.
Through 400 call center systems
When user 301 want to dial 400 numbers that are specific to the car dealer and car dealer 303 and set up conversation through mobile phone or landline telephone, AGI server 309 was configured request that 301 couples of said car dealers 303 of user that reception sends via SIP trunk crowd 307 and soft switch cluster 306 call out and obtains said car dealer's 308 information from said database 308.Then, said AGI server 309 further is configured to the request that said car dealer 303 is called out is sent to car dealer 303.This car dealer 303 will send to soft switch cluster 306 to this request responding in response to the request that said car dealer 303 is called out, and via SIP trunk crowd 307 this response sent to user 301 then.So, between user 301 and car dealer 303, set up conversation.
Through above-mentioned two kinds of method of callings; User 301 can set up conversation according to needs and the car dealer 303 of oneself, thereby obtains relevant new car sale, after-sale service, insurance consulting, 24 hours emergency numbers, used car information, complaint, manual service or the like relevant information on services.
Through the third embodiment of the present invention, can be rapidly for the user set up complete Call Center Platform, and provide through dialing 400 numbers or between user and car dealer, setting up directly through the mode of webpage click and converse.In addition, when the user used webpage click to call out, user 301 was called, and user 301 can converse for this reason and pay any expense.Thereby, not changing the custom of user's browsing page, can realize and car dealer's voice are linked up, more can protect privacy of user, save telephone expenses.
With reference to figure 4, show the block representation of the call center system of between user 401 and car dealer 403, using of the present invention 400 of a third embodiment in accordance with the invention.The difference of the call center system 200 in this call center system 400 and the second embodiment of the present invention is Web server 4A, and the basic function of said Web server is that basic Action xml service, voice document are uploaded, recording file is downloaded, external interface is served or the like.That is to say that said Web server can be used to upload in the conversation of setting up between user and the car dealer and under database, is loaded in the conversation of setting up between user and the car dealer to database neutralization.Record is carried out in conversation between user and car dealer, setting up, concerning the car dealer, has increased the business opportunity channel that obtains the user, according to message registration the business opportunity user has been followed the tracks of
And continue service, with the standardized administration standard and promote service quality, finally realize the conversion of potential user to the actual user.
With reference to figure 5, show the block representation of the call center system of between user 501 and car dealer 503, using of the present invention 500 of a fourth embodiment in accordance with the invention.The difference of the call center system 300 in this call center system 400 and the third embodiment of the present invention is Web server 5A, and its function is the same as the Web server 4A that is illustrated with reference to figure 4 with effect.At this for the sake of clarity, no longer detail.
With reference to figure 6, show the block representation of the call center system of between user 601 and car dealer 603, using of the present invention 600 according to a fifth embodiment of the invention.The difference of the call center system 200 in this call center system 600 and the second embodiment of the present invention is synchronization server 6B, and the basic function of said synchronization server 6B is that bill record collection, file synchronization and ticket push or the like.That is to say that said synchronization server 6B can be used for the conversation of between user and car dealer, setting up is carried out the ticket centralized procurement and ticket is pushed to database.Through synchronization server 6B the ticket centralized procurement is carried out in the conversation of between user and car dealer, setting up, the car dealer can check the ticket of oneself at any time.
With reference to figure 7, show the block representation of the call center system of between user 701 and car dealer 703, using of the present invention 700 according to a sixth embodiment of the invention.The difference of the call center system 300 in this call center system 700 and the third embodiment of the present invention is synchronization server 7B, and the function of said synchronization server 7B is the same as the synchronization server 6B that is illustrated with reference to figure 6 with effect.At this for the sake of clarity, no longer detail.
With reference to figure 8, show the block representation of the call center system of between user 801 and car dealer 803, using of the present invention 800 according to a seventh embodiment of the invention.The difference of the call center system 200 in this call center system 800 and the second embodiment of the present invention is Action xml processing logic 8A, and API server 804 can obtain said car dealer's 803 information through said Action xml processing logic 8A from database 808.In a preferred embodiment, said Action xml processing logic 8A can provide one of following service: play voice, intelligent route, change phone, button processing, CRBT service provided to the calling party, CRBT service provided to the called party.
With reference to figure 9, show block representation according to the call center system of between user 901 and car dealer 903, using of the present invention 900 of the eighth embodiment of the present invention.The difference of the call center system 300 in this call center system 900 and the third embodiment of the present invention is Action xml processing logic 9B, and API server 904 can obtain said car dealer's 903 information through said Action xml processing logic 807 from database 908.In a preferred embodiment, said Action xml processing logic 9B can provide one of following service: play voice, intelligent route, change phone, button processing, CRBT service provided to the calling party, CRBT service provided to the called party.
Although the API server separates with the AGI server in the block diagram of first to the 8th embodiment of the present invention shown in Fig. 1-9, it should be understood that API server and AGI server can integrate in a preferred embodiment.In addition, although at Fig. 8, Action xml processing logic separates with database in the block diagram of the 8th, nine embodiment of the present invention shown in 9, it should be understood that Action xml processing logic and database can integrate in a preferred embodiment.
Figure 10 is the schematic block diagram according to exemplary call center system 1000 of the present invention.In this exemplary call center system 1000; User 1001 can through mobile phone, landline telephone dial 400 numbers and through webpage click call out make a call after; Speech channel all can insert the auto dealer; And the strategy of answering according to pre-configured is answered, like Voice Navigation, key configurations, speech channel switching, completion conversation, generation record or the like.Dealer 1003 can carry out follow-up user's service tracks according to message registration, with the standardized administration standard and promote service quality, realizes that finally the potential user arrives the conversion of actual user.
The advantage of call center system of the present invention is:
1) call center system of the present invention provides online call function, makes things convenient for the Internet user directly to initiate calling network, a bit promptly exhales; Offer the networking telephone tool of communications of purchasing car Internet user and car dealer's use, do not change the custom of Internet user's browsing page, can realize and the communication of car dealer's voice, more can protect privacy of user, save telephone expenses.In addition, utilize call center system of the present invention, can not miss any car incoming call of purchasing.
2) call center system of the present invention provides 400 company telephone exchange services for the car dealer simultaneously.400 call centers can solve such as dealer's contact with foreign countries number chaotic (using with like all kinds of numbers such as mobile phone, bases) effectively, and number is difficult to management, is unfavorable for forming brand; Can't monitor the team services quality; Can't analyze or the like problem to business opportunity, thereby promote dealer's external image, improve dealer's service quality; Strengthen dealer's data analysis monitoring capacity, promote Marketing Level.
3) group of attending a banquet, attend a banquet
The difference that is created as user's service is attended a banquet, and it is organized into the group of attending a banquet, and support foundation is fixedly attended a banquet and moved and attend a banquet, and improves call completing rate.
4) IVR, Voice Navigation
Interactive voice answering, the guiding user selects corresponding service department, improves efficiency of service and satisfaction.
5) intelligent route
Powerful route control can be provided with and answer regional strategy, no-trunk strategy, switching voice mail, realizes inserting at times, makes configuration more flexible.
What it should be appreciated by those skilled in the art is, call center system of the present invention not only can be used for the auto dealer, and can be applied to the marketing management of main bodys at different levels such as automobile vendor, car dealer, automobile group and after sale in the management.
Those skilled in the art will be appreciated that the some improvement and the modification of the preferred embodiment of the present invention.The improvement that all are such and revise all considered to be within the scope of the disclosed design of this paper and following claims.
Claims (10)
1. call center system of between user and car dealer, using is characterized in that said call center system comprises:
User terminal;
The API server that is connected with said user terminal through the IP link; It is configured to when the call button that is provided with on the telephone number of input on the webpage of user at said user terminal oneself and the activation webpage; Said API server receives the request to said customer call, and said API server has api interface;
The soft switch cluster, it is configured to receive the request to said customer call through said api interface;
The SIP trunk crowd, wherein said soft switch cluster is through the said user of said SIP trunk groupcall;
Database, it is used to store the information relevant with user and car dealer;
When said user receives the request to said customer call, send to the API server to request responding to said customer call through said SIP trunk crowd and soft switch cluster;
Said API server further is configured to obtain car dealer's information and send the request to said car dealer's calling through said soft switch cluster from said database;
When said car dealer responded the request that said dealer is called out, said soft switch cluster further was configured between user and car dealer, set up conversation.
2. call center system according to claim 1; It is characterized in that said call center system also comprises the AGI server; It is configured to when the user sends the request that said car dealer is called out through the special number of dialing car dealer customization, receives the information of obtaining said car dealer to the request of said car dealer's calling and from said database of sending via SIP trunk crowd and soft switch cluster; And
Said AGI server further is configured to the request that said car dealer is called out is sent to the car dealer;
When the car dealer received the request that said car dealer is called out, the soft switch cluster further is configured to receive to the request responding of said car dealer's calling and via the SIP trunk crowd made that foundation is conversed between user and car dealer.
3. call center system according to claim 1 and 2; It is characterized in that said call center system also comprises the web server, it is arranged to upload in the conversation of setting up between user and the car dealer and under database, is loaded in the conversation of setting up between user and the car dealer to the database neutralization.
4. call center system according to claim 1 and 2; It is characterized in that said call center system also comprises synchronization server, it is arranged to the conversation of between user and car dealer, setting up is carried out the ticket centralized procurement and ticket is pushed in the database.
5. call center system according to claim 2 is characterized in that the API server can be integrated with the AGI server.
6. call center system according to claim 1 is characterized in that said call center system also comprises Action xml processing logic, and wherein the API server obtains said car dealer's information from database through said Action xml processing logic.
7. call center system according to claim 2 is characterized in that said call center system also comprises Action xml processing logic, and wherein the AGI server obtains said car dealer's information from database through said Action xml processing logic.
8. according to claim 6 or 7 described call center systems, it is characterized in that said call center system also comprises Action xml processing logic.
9. call center system according to claim 6 is characterized in that said Action xml processing logic can be the parts in the database.
10. call center system according to claim 1 is characterized in that said user terminal is one of portable computer, desktop computer or palmtop PC that can browsing page.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011202420822U CN202197342U (en) | 2011-07-11 | 2011-07-11 | Call center system used between user and car dealer |
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| Application Number | Priority Date | Filing Date | Title |
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| CN2011202420822U CN202197342U (en) | 2011-07-11 | 2011-07-11 | Call center system used between user and car dealer |
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| CN202197342U true CN202197342U (en) | 2012-04-18 |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105681302A (en) * | 2016-01-17 | 2016-06-15 | 陈建国 | Customer service switching system |
| CN109274695A (en) * | 2018-11-15 | 2019-01-25 | 重庆工商职业学院 | The customer service system after sale of video |
| CN110099110A (en) * | 2012-09-28 | 2019-08-06 | 高通股份有限公司 | Use the transmitting of session related signaling control telematics data |
-
2011
- 2011-07-11 CN CN2011202420822U patent/CN202197342U/en not_active Expired - Lifetime
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110099110A (en) * | 2012-09-28 | 2019-08-06 | 高通股份有限公司 | Use the transmitting of session related signaling control telematics data |
| CN110099110B (en) * | 2012-09-28 | 2021-10-29 | 高通股份有限公司 | Controlling delivery of telematics data using session-related signaling |
| CN105681302A (en) * | 2016-01-17 | 2016-06-15 | 陈建国 | Customer service switching system |
| CN105681302B (en) * | 2016-01-17 | 2020-01-21 | 陈建国 | Customer service switching system |
| CN109274695A (en) * | 2018-11-15 | 2019-01-25 | 重庆工商职业学院 | The customer service system after sale of video |
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Granted publication date: 20120418 |