CN1845498A - Mobile call charge enquiring system - Google Patents
Mobile call charge enquiring system Download PDFInfo
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- CN1845498A CN1845498A CN 200610035338 CN200610035338A CN1845498A CN 1845498 A CN1845498 A CN 1845498A CN 200610035338 CN200610035338 CN 200610035338 CN 200610035338 A CN200610035338 A CN 200610035338A CN 1845498 A CN1845498 A CN 1845498A
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Abstract
The disclosed mobile charge query system comprises an interactive voice answering system with matched BOSS protocol, user information database and CMPP protocol. Wherein, after obtaining user query requirement by said answering system, the BOSS protocol finds corresponding information in database, and the CMPP protocol sends the information to user mobile phone.
Description
Technical field
The present invention relates to a kind of mechanics of communication service system, especially a kind of mobile call charge enquiring system.
Background technology
Mobile call charge enquiring system is the present requisite service system that provided of each big wireless telephonic communication service provider, be used for providing the mobile phone charge situation, in the specific period, dial and details such as the duration that receives calls and telephone expenses such as the cellphone subscriber to the cellphone subscriber who uses its communication network.
Existing mobile call charge enquiring system is realized the function of mobile phone rate inquiry by interactive voice response system (interactivevoice response).Be after the user dials specific enquiry number, inquiry system is imported the corresponding digital button by the voice suggestion user who prerecords, after the corresponding digital button was pressed, system was according to user's input inquiry corresponding database, and play telephone expenses to be checked by voice to the user.
Yet this mobile call charge enquiring system has some shortcomings.At first, voice broadcast telephone expenses data are subjected to the influence of voice quality, and when second-rate, the user can't not hear content, therefore can't accurately know telephone expenses; Secondly, during the voice broadcast telephone expenses, the user obtains the telephone expenses situation by the sense of hearing, and memory is inconvenient, therefore influences inquiry velocity, has reduced customer satisfaction; Once more, interactive voice response system is safeguarded inconvenient, when the change voice messaging, needs recorded speech again, troublesome maintenance; In addition, the user need import more digital keys according to voice suggestion, uses loaded down with trivial details time-consuming.
Thereby, provide a kind of mobile call charge enquiring system that addresses the above problem real for necessary.
Summary of the invention
The purpose of this invention is to provide a kind of mobile call charge enquiring system, make the client can obtain the telephone expenses details easily, carry out the telephone expenses secondary calculating or preserve calling charge information, improve inquiry velocity simultaneously, improve customer satisfaction, effectively shunting manual board traffic, raising self-service channel utilance improve maintainable.
To achieve these goals, the invention provides a kind of mobile call charge enquiring system, comprise interactive voice response system, also comprise the BOSS agreement, User Information Database and the CMPP agreement that cooperate with described interactive voice response system, after described interactive voice response system is obtained the user telephone fee query demand, described BOSS agreement is sought corresponding user telephone fee information in User Information Database, this user telephone fee information is sent to user's mobile phone by described CMPP agreement.
The invention has the advantages that: by with the combining of interactive voice response system (IVR) and note system, calling charge information intuitively is presented in client's mobile phone, makes things convenient for the client to carry out the preservation of consulting of telephone expenses secondary calculating and information; Improve inquiry velocity simultaneously, promoted customer satisfaction; And shunt the manual board traffic effectively, improve the self-service channel utilance; In addition, the content of triggering note can be adjusted flexibly according to the needs of client's needs and corporate business, thereby has removed the voice recording link in the IVR maintenance from, and is convenient, flexible.
Below in conjunction with accompanying drawing, describe the present invention in detail by preferred embodiment.
Description of drawings
Fig. 1 is the structured flowchart of mobile call charge enquiring system of the present invention.
Fig. 2 is the query script flow chart of mobile call charge enquiring system of the present invention.
Embodiment
With reference to figure 1, mobile call charge enquiring system of the present invention comprises interactive voice response system 1, it is characterized in that: also comprise the BOSS agreement 2, User Information Database 3 and the CMPP agreement 4 that cooperate with described interactive voice response system 1, after described interactive voice response system 1 is obtained the user telephone fee query demand, described BOSS agreement 2 is sought corresponding user telephone fee information in User Information Database 3, this user telephone fee information is sent to user's mobile phone by described CMPP agreement 4.
In one embodiment of the invention, described user telephone fee information comprises the current surplus telephone expenses and the current real-time calling charge information of user mobile phone.
In another embodiment of the present invention, described user telephone fee query demand comprises the user telephone fee inquiry of the user telephone fee query demand and the strange land communication network of local communication network.
Figure 2 shows that the described mobile phone rate inquiry flow process of one embodiment of the invention, is example with China Mobile's communication network in this flow process.As shown in the figure, step S1, at first the user dials specific telephone expenses enquiry number, such as China Mobile's telephone expenses enquiry number 186011; Then, client's classification (step S2) is judged in mobile phone rate inquiry, when the client is strange land China Mobile and his netter family, then inquiry system directly enters 1860 first floors (step S21), when the client is local China Mobile, judge the type (step S22) of client's brand, here, judge the three kinds of situations that are divided into: first kind of situation, when client's mobile phone belongs to the Global Link network, the note that will comprise real-time telephone expenses and monthly closing entry telephone expenses sends to client's mobile phone (step S31), and second kind of situation is when client's mobile phone belongs to the M-ZONE network, the note that will comprise real-time telephone expenses and monthly closing entry telephone expenses sends to client's mobile phone (step S32), the third situation, when client's mobile phone belonged to walk in the Divine Land or the popular card of walk in the Divine Land network, the note that will comprise real-time telephone expenses and monthly closing entry telephone expenses sent to client's mobile phone (step S33).
By with the combining of interactive voice response system (IVR) and note system, calling charge information intuitively is presented in client's mobile phone, make things convenient for the client to carry out the preservation of consulting of telephone expenses secondary calculating and information; Improve inquiry velocity simultaneously, promoted customer satisfaction; And shunt the manual board traffic effectively, improve the self-service channel utilance; In addition, the content of triggering note can be adjusted flexibly according to the needs of client's needs and corporate business, thereby has removed the voice recording link in the IVR maintenance from, and is convenient, flexible.
Above disclosed only is the preferred embodiments of the present invention, can not limit the present invention's interest field certainly with this, and therefore the equivalent variations of being done according to the present patent application claim still belongs to the scope that the present invention is contained.
Claims (3)
1. mobile call charge enquiring system, comprise interactive voice response system, it is characterized in that: also comprise the BOSS agreement, User Information Database and the CMPP agreement that cooperate with described interactive voice response system, after described interactive voice response system is obtained the user telephone fee query demand, described BOSS agreement is sought corresponding user telephone fee information in User Information Database, this user telephone fee information is sent to user's mobile phone by described CMPP agreement.
2. mobile call charge enquiring system according to claim 1 is characterized in that: described user telephone fee information comprises the current surplus telephone expenses and the current real-time calling charge information of user mobile phone.
3. mobile call charge enquiring system according to claim 1 is characterized in that: described user telephone fee query demand comprises the user telephone fee inquiry of the user telephone fee query demand and the strange land communication network of local communication network.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610035338 CN1845498A (en) | 2006-04-30 | 2006-04-30 | Mobile call charge enquiring system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610035338 CN1845498A (en) | 2006-04-30 | 2006-04-30 | Mobile call charge enquiring system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN1845498A true CN1845498A (en) | 2006-10-11 |
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Family Applications (1)
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|---|---|---|---|
| CN 200610035338 Pending CN1845498A (en) | 2006-04-30 | 2006-04-30 | Mobile call charge enquiring system |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101695169A (en) * | 2009-10-22 | 2010-04-14 | 中兴通讯股份有限公司 | Remote-end maintaining method of operation support system data as well as system and remote-end account opening proxy |
| CN103067850A (en) * | 2012-12-25 | 2013-04-24 | 中国联合网络通信集团有限公司 | Mobile communication service cost inquiry method and device and system |
| CN103607518A (en) * | 2013-12-03 | 2014-02-26 | 郑彩富 | Method, client side, server side and system for pushing multimedia information after voice response |
| US9667784B2 (en) | 2014-04-30 | 2017-05-30 | Xiaomi Inc. | Methods and devices for providing information in voice service |
-
2006
- 2006-04-30 CN CN 200610035338 patent/CN1845498A/en active Pending
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101695169A (en) * | 2009-10-22 | 2010-04-14 | 中兴通讯股份有限公司 | Remote-end maintaining method of operation support system data as well as system and remote-end account opening proxy |
| WO2010145415A1 (en) * | 2009-10-22 | 2010-12-23 | 中兴通讯股份有限公司 | Remote maintenance method and system for business operation support system data, remote account opening agent |
| CN101695169B (en) * | 2009-10-22 | 2015-05-20 | 中兴通讯股份有限公司 | Remote-end maintaining method of operation support system data as well as system and remote-end account opening proxy |
| CN103067850A (en) * | 2012-12-25 | 2013-04-24 | 中国联合网络通信集团有限公司 | Mobile communication service cost inquiry method and device and system |
| CN103067850B (en) * | 2012-12-25 | 2015-06-17 | 中国联合网络通信集团有限公司 | Mobile communication service cost inquiry method and device and system |
| CN103607518A (en) * | 2013-12-03 | 2014-02-26 | 郑彩富 | Method, client side, server side and system for pushing multimedia information after voice response |
| US9667784B2 (en) | 2014-04-30 | 2017-05-30 | Xiaomi Inc. | Methods and devices for providing information in voice service |
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