CN201976137U - Customer service unit for remote interaction business halls - Google Patents
Customer service unit for remote interaction business halls Download PDFInfo
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- CN201976137U CN201976137U CN2010205482313U CN201020548231U CN201976137U CN 201976137 U CN201976137 U CN 201976137U CN 2010205482313 U CN2010205482313 U CN 2010205482313U CN 201020548231 U CN201020548231 U CN 201020548231U CN 201976137 U CN201976137 U CN 201976137U
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- remote interaction
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Abstract
The utility model relates to a customer service unit for remote interaction business halls and operation methods thereof, which are mainly applied to public business halls of electricity, telecommunications, banks and the like. The customer service unit is structurally characterized by comprising a customer server, a server and a background processor, wherein the customer server is arranged in the business hall and connected with the server by the aid of communication private network, the server is connected with the background processor by the aid of the communication private network, and the background processor is arranged in a customer service need response central office. The customer server consists of a customer computer mainframe, a display screen, a printer, an image acquiring device, a loudspeaker box and a microphone, and the customer computer mainframe is connected with the display screen, the printer, the image acquiring device, an identity card recognition device, the loudspeaker box and the microphone respectively. The customer service unit for the remote interaction business halls has the advantages of reasonable structure and design, simplicity in operation, capability of realizing remote interaction service, high practicality and low equipment investment.
Description
Technical field
The utility model relates to a kind of remote interaction business hall customer service device, is mainly used in the public business halls such as electric power, telecommunications, bank.
Background technology
Present terminating machine in the unmanned business hall, it all is the program that configures in advance, the client is merely able to operate according to program, if encounter problems, substantially have no idea and staff's interaction, more especially 24 hours business hall, on one's own time, the staff has no idea to solve the problem that is produced, and dials 24 hours service hotline, owing to can not see the interface of operation, a lot of problems can not solve, in the strong operation of some interactivity of needs, for example scan certificate, go wrong easily especially.Remoter business hall, because the client is to being unfamiliar with of terminal computer operation, this problem is just more outstanding.And at present because problems such as staffing and cost still do not have good solution.
The utility model content
Technical problem to be solved in the utility model provide a kind of reasonable in design, simple to operate, can realize that remote interaction service, practical, equipment drop into little remote interaction business hall customer service device.
It is this remote interaction business hall customer service device that the utility model solves the problems of the technologies described above the technical scheme that is adopted, its design feature is: be made up of client computer, server and background computer, described client computer is arranged in the business hall, client computer with link to each other with server by the communication private network, described server links to each other with background computer by the communication private network, and background computer is arranged in the customer service demand response central office; Described client computer is made up of client's host computer, display screen, printer, image capture device, audio amplifier, microphone, identity card identification equipment, and described client's host computer links to each other with display screen, printer, image capture device, audio amplifier, microphone respectively.
Client computer described in the utility model also is provided with camera.
Display screen on the client computer described in the utility model is a touch-screen.
Display screen on the client computer described in the utility model is the common display screen, also is provided with mouse, keyboard on the client computer.
Client computer described in the utility model also is provided with host housing and auxiliaring shell, described client's host computer, display screen, audio amplifier, microphone, identity card identification equipment are arranged in the host housing, and described printer, image capture device are arranged in the auxiliaring shell.
Also be provided with on the auxiliaring shell described in the utility model and collect mouth.
Image capture device described in the utility model is industrial camera or scanner.
The utility model is compared with prior art and is had the following advantages and effect:
1, provides artificial online service in 24 hours, when the client encounters problems, can ask manual service at any time in the process of transacting business.But contact staff's direct viewing is carried out voice, video interactive to the desktop of client's transacting business according to problem that occurs in client's transacting business process and client, and the time that the minimizing problem solves is for the client provides better service.The more hommization of existing relatively technology.
2, original technology is man-machine interaction's pattern, and current utility model can realize people-machine-people's interactive mode by terminal.
3, improved operating efficiency, better served for the client.
4, reduced the frequency of misoperation, brought convenience to the client conscientiously.
Description of drawings
Fig. 1 is an overall structure schematic diagram of the present utility model;
Fig. 2 is the structural representation of client computer;
Fig. 3 is the side structure schematic diagram of auxiliaring shell, printer, industrial camera.
Embodiment
Below in conjunction with embodiment the utility model is described in further detail, following examples are to explanation of the present utility model and the utility model is not limited to following examples.
Embodiment 1:
As shown in Figure 1, present embodiment is made up of client computer 1, server 2, background computer 4, communication private network 5, client computer 1 is many, can be arranged in the different business halls, especially the 24 HOUR ACCESS Room, client computer 1 is connected with server 2 by communication private network 5, after the data of client computer 1 are handled through server 2, in the database of server 2, back up, server 2 links to each other with background computer 4 by communication private network 5, data are through passing to background computer 4 again after the DB Backup, are handled by the staff of background computer 4, and realize alternately by communication private network 5 and client computer.
Shown in Fig. 2,3, client computer 1 is made up of client's computer 11, host housing 12, display screen 13, mouse/keyboard 14, printer 15, industrial camera 16, auxiliaring shell 17, camera 18, audio amplifier 19, microphone 20, identity card identification equipment 24, client's computer 11, display screen 13, mouse/keyboard 14, camera 18, audio amplifier 19, microphone 20, identity card identification equipment 24 are arranged in the host housing 12, and printer 15, industrial camera 16 are arranged in the auxiliaring shell 17.Auxiliaring shell 17 is provided with collection mouth 21, prints outlet 22, scans mouth 23.It is corresponding with printer 15, industrial camera 16 respectively to print outlet 22, scanning mouthfuls 23.
During use, the user can carry out business handling by the client computer in 24 hours intelligent business halls 1.The user can select Self-Service, subscription services or professional handling carried out in the service of seeking help, when the customer selecting subscription services, the client fills in client-related information and carries out preregistration on client computer 1, the staff can arrange specific attendant to make house calls after background computer 4 is accepted this business; When the customer selecting Self-Service, the client is self-service on client computer 1 to finish the service handling information of filling in, and can utilize industrial camera 16 scanning certificates, print documents, deliver lists collecting mouthfuls 21 with printer 15, and service unit regularly the arrangement personnel fetch list, the integrality and the accuracy of audit list and certificate image.The user wants help when Self-Service and can seek help by " service of seeking help " button.This moment, client computer 1 and background computer 4 were realized client and staff's mutual communication by the mode of voice, video, remote desktop, can be after consulting, Self-Service is returned in selection, finishes related service and handles, and also can finish related service by staff's remote assistance client and handle.When the customer selecting manual service, the client is linking up alternately by the mode of voice, video, remote desktop and the staff on the background computer 4 on the client computer 1, assists the client to finish related service by the staff and handles; Under the situation of Self-Service and the service of seeking help, if the client need carry out certificate scanning, only need the file of needs scanning is placed on the industrial camera 16, cover the lid of industrial camera 16 again, can scan by the scan button on the client software interface.Also can get in touch by voice and the staff of client service center, work such as the staff can be scanned by network remote, printing, auxiliary operation, and directly with document storage on background computer 4.The client threw in the collecting box of appointment after the signatures on documents that prints is confirmed after print job was finished, and was regularly collected by the staff.
The machine communication mode of client computer 1 of the present utility model and background computer 4 no longer is direct-connected, but by server 2, is convenient to the transmission and the storage of data, and has improved the stability and the fail safe of applying to install the machine system.
In addition, need to prove, the specific embodiment described in this specification, its zero, the shape of parts, institute's title of being named etc. can be different.Allly conceive equivalence or the simple change that described structure, feature and principle are done, be included in the protection range of the utility model patent according to the utility model patent.The utility model person of ordinary skill in the field can make various modifications or replenishes or adopt similar mode to substitute described specific embodiment; only otherwise depart from structure of the present utility model or surmount the defined scope of these claims, all should belong to protection range of the present utility model.
Claims (7)
1. remote interaction business hall customer service device, it is characterized in that: form by client computer, server and background computer, described client computer is arranged in the business hall, client computer links to each other with server by the communication private network, described server links to each other with background computer by the communication private network, and background computer is arranged in the customer service demand response central office; Described client computer is made up of client's host computer, display screen, printer, image capture device, audio amplifier, microphone, identity card identification equipment, and described client's host computer links to each other with display screen, printer, image capture device, audio amplifier, microphone respectively.
2. remote interaction according to claim 1 business hall customer service device, it is characterized in that: described client computer also is provided with camera.
3. remote interaction according to claim 1 business hall customer service device is characterized in that: the display screen on the described client computer is a touch-screen.
4. remote interaction according to claim 1 business hall customer service device is characterized in that: the display screen on the described client computer is the common display screen, also is provided with mouse, keyboard on the client computer.
5. remote interaction according to claim 1 business hall customer service device, it is characterized in that: described client computer also is provided with host housing and auxiliaring shell, described client's host computer, display screen, audio amplifier, microphone, identity card identification equipment are arranged in the host housing, and described printer, image capture device are arranged in the auxiliaring shell.
6. remote interaction according to claim 5 business hall customer service device is characterized in that: also be provided with on the described auxiliaring shell and collect mouth.
7. according to any described remote interaction business hall customer service device in the claim 1 to 6, it is characterized in that: described image capture device is industrial camera or scanner.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010205482313U CN201976137U (en) | 2010-09-29 | 2010-09-29 | Customer service unit for remote interaction business halls |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010205482313U CN201976137U (en) | 2010-09-29 | 2010-09-29 | Customer service unit for remote interaction business halls |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN201976137U true CN201976137U (en) | 2011-09-14 |
Family
ID=44581237
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2010205482313U Expired - Fee Related CN201976137U (en) | 2010-09-29 | 2010-09-29 | Customer service unit for remote interaction business halls |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN201976137U (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102521927A (en) * | 2011-12-09 | 2012-06-27 | 华为技术有限公司 | Self-service terminal, system and transaction servicing method |
| CN103632315A (en) * | 2013-11-29 | 2014-03-12 | 国家电网公司 | Second-generation ID (identity) card recognizing technology-based business hall deepened service system |
-
2010
- 2010-09-29 CN CN2010205482313U patent/CN201976137U/en not_active Expired - Fee Related
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102521927A (en) * | 2011-12-09 | 2012-06-27 | 华为技术有限公司 | Self-service terminal, system and transaction servicing method |
| CN102521927B (en) * | 2011-12-09 | 2015-11-25 | 华为技术有限公司 | Self-aided terminal, system and transaction service method |
| CN103632315A (en) * | 2013-11-29 | 2014-03-12 | 国家电网公司 | Second-generation ID (identity) card recognizing technology-based business hall deepened service system |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20110914 Termination date: 20150929 |
|
| EXPY | Termination of patent right or utility model |