CN201741195U - Queuing and calling system based on near field wireless communication protocol - Google Patents
Queuing and calling system based on near field wireless communication protocol Download PDFInfo
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- CN201741195U CN201741195U CN2010202265536U CN201020226553U CN201741195U CN 201741195 U CN201741195 U CN 201741195U CN 2010202265536 U CN2010202265536 U CN 2010202265536U CN 201020226553 U CN201020226553 U CN 201020226553U CN 201741195 U CN201741195 U CN 201741195U
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Abstract
The utility model discloses a wireless queuing management system supporting a near field wireless communication protocol. The system comprises a business terminal PC, a telecommunication service system, a main control computer, a calling terminal and an LED display screen, wherein the main control computer is provided with a reader and a serial port expansion card in fit with the main control computer; and the telecommunication service system comprises a switch, an oracle data base and a short message gateway. Subscriber numbers can be identified through the main control computer according to the near field wireless communication protocol, and reservation numbers are sent to subscribers' mobile phones through the short message gateway, so that paperless queuing is basically achieved, the use cost is reduced, and the environment is protected; the main control computer is connected with an operation system, so as to recall called numbers automatically from the system without enquiring and manual inputting, which improves the working efficiency; and the problem of difficult wiring in system construction is effectively solved by utilizing the multimedia technology and the wireless computer networking technology.
Description
Technical field
The utility model relates to a kind of Zero queuing system, especially a kind of can be applied to the communications industry based on the wireless Zero queuing system of wireless near field communication protocol-intelligent type.
Background technology
At present, the home communications user need pay communication cost, need go to the business hall to handle when handling related service mostly, pay the fees in present business hall, the pattern of transacting business is to the business hall number of getting, the Waiting for Call terminal is called out the numbers, by salesman query user number, name, handle then and pay the fees and related service.Such business model has two defectives: the first, the number got of client all is printed on the paper, will consume a large amount of paper resources like this, and with the low-carbon (LC) of advocating now, environmental protection requirement is not inconsistent.Second, the business hall window all is defined in the time (work hours) and the fixing place of qualification and handles, finish the work under microcomputer by the associative operation personnel when handling, if the salesman inquires its number and name to each client, will cause work efficiency low like this, can not satisfy client's demand.
Nowadays social, along with the raising of development of science and technology and living standards of the people, the communication clients a few days becomes to increasing, the also corresponding thereupon increase of miscellaneous service.Yet the work efficiency of business hall but has much room for improvement, and the work efficiency of poor efficiency can not satisfy clients to the urgent requirement of time like this, also is unfavorable for obtaining the leading position by quality services in industry competition.Therefore be necessary to develop and a kind ofly can reduce use cost, the protection environment is increased work efficiency, and is set up the intelligent easily queuing management system of arranging net, to satisfy user's growing various demands.
Summary of the invention
The purpose of this utility model is to overcome the deficiencies in the prior art; by main control computer NFC agreement (being the close range wireless communication agreement) identification Subscriber Number; by Short Message Service Gateway the reservation number is dealt into user mobile phone; the basic realization lined up with no paper at all; and then can reduce use cost; the protection environment; the main control computer of native system is connected with operation system; directly called number is accessed from system automatically; need not inquiry and manually input; increase work efficiency, and realize reaching the queue management system of data wireless transmission and Based Intelligent Control based on wireless network protocol.
In order to solve the problems of the technologies described above, the utility model is achieved through the following technical solutions:
A kind of wireless Zero queuing system based on the wireless near field communication agreement comprises salesperson terminal PC, main control computer, calling terminal, LED display.
Wherein, described main control computer comprises the reader and the serial port expanding module of circuit board, radio modem, liquid crystal touch screen, mini-printer, support NFC technology; Described telecommunication service system comprises switch, oracle database and Short Message Service Gateway.
Further, described radio modem is provided with microcontroller, wireless communication module, serial ports controller and auxiliary circuit.
Wherein, described calling terminal is provided with single-chip microcomputer and wireless communication module, and described wireless communication module is used to receive status command that main control computer sends and LED display is sent status command.Described calling terminal can carry out quantity Matching with supporting LED display, is set to one to multiple, constitutes calling terminal group, carries out integrated management by the calling terminal manager.
Wherein, described telecommunication service system comprises switch, oracle database and Short Message Service Gateway, and described oracle database links to each other with switch, and switch is connected with Short Message Service Gateway.
Wherein, described LED display is provided with memory storage module and wireless communication module, and described memory storage module is used for the store font storehouse, and described wireless communication module is used for the signal instruction that the receipt of call terminal is sent.LED display can dispose the quantity of needs according to on-site actual situations, can further be subdivided into LED window display screen and LED synthesis display screen according to functions of use.
Described calling terminal, LED display and telecommunication service system are connected with main control computer by the RS232 serial ports, and described telecommunication service system is connected with the salesperson terminal machine, carry out wireless communication transmissions by wireless communication module and connect.
Further, described calling terminal also is provided with LCD display and button, and described LCD display is used to the instruction that shows that main control computer sends.
Further, described calling terminal is connected with hummer, the button on starting calling terminal or when receiving the information that main control computer distributes, described hummer can send the buzzing prompting.
Further, also be provided with the counter that is connected with main control computer by the RS232 Serial Port Line, described counter is used to add up number of users.
More specifically, described wireless communication module comprises data transmit-receive control pin, data transmit-receive pin and data transmit-receive enable pin, and described wireless communication module is the FC-201 type.
As preferred version, described microcontroller is the AT89C52 type of Atmel series.
Further, described main control computer is provided with human-computer interface module, and described human-computer interface module connects liquid crystal touch screen by output interface, provides a visualization interface to be used for corresponding various operational orders in time to the user.
Further; described main control computer is provided with the reader of supporting the NFC agreement; the reader identification Subscriber Number of described support NFC agreement; by the Short Message Service Gateway that is arranged in the telecommunication service system reservation number is dealt into user mobile phone; the basic realization lined up with no paper at all; and then can reduce use cost, the protection environment.
Further, described main control computer is connected with the telecommunication service system by radio modem, directly called number is accessed from system automatically, need not inquiry and manually input, increases work efficiency.
More specifically, described radio modem is provided with the PCI socket, is connected with main control computer by the PCI slot that is arranged on the circuit board, and described PCI slot provides 5V, 12V power supply and GND ground connection.
As preferred version, described serial ports controller is the MAX232 chip controls.
The beneficial effects of the utility model are:
(1) the utility model can be simplified the human resources of service unit, has optimized relevant manpower management, reaches maximizing the benefits;
(2) by main control computer NFC technology (being near field communication (NFC)) identification Subscriber Number, the reservation number is dealt into user mobile phone by Short Message Service Gateway, the with no paper queuing of basic realization, and then can reduce use cost, the protection environment;
(3) utilize multimedia technology and wireless computer network technology to solve system effectively and set up the difficult problem of wiring;
(4) main control computer of native system is connected with operation system, directly called number is accessed from system automatically, need not inquiry and manually input, increases work efficiency.
Description of drawings
Fig. 1 is the one-piece construction figure of intelligent wireless queue management system described in the utility model;
Fig. 2 is the communication flow diagram of calling terminal described in the utility model;
Fig. 3 is the note transmission flow figure of intelligent wireless queue management system described in the utility model;
Fig. 4 accesses the process flow diagram of user profile automatically for intelligent wireless queue management system described in the utility model.
The division mark is as follows in the accompanying drawing: 1, main control computer; 2, counter; 3, calling terminal; 4, LED display; 5, telecommunication service system; 6, salesperson terminal machine; 41, synthesis display screen; 42, window display screen.
Embodiment
Below in conjunction with the drawings and specific embodiments the utility model is described in further detail.
As shown in Figure 1, Zero queuing system based on the wireless near field communication agreement described in the utility model comprises main control computer 1, calling terminal 3, LED display 4, salesperson terminal machine 6 and telecommunication service system 5, and described calling terminal 3 quantity are set to 1-N.LED display 4 comprises the synthesis display screen 41 that several are arranged on the window display screen 42 on the various service location service windows and are used to show various integrated service informations, and described window display screen quantity is 1-N, and synthesis display screen quantity is 1-N.Also further expand and be connected with hummer and counter 2.Described hummer function is, the button on starting calling terminal 3 or when receiving the information that main control computer distributes, described hummer can send the buzzing prompting.Counter 2 functions are to be used to add up number of users.Described various external expansion equipment is by RS232 Serial Port Line and main control computer 1 wireless connections.
Described main control computer 1 comprises the reader and the serial port expanding module of circuit board, radio modem, liquid crystal touch screen, mini-printer, support NFC technology.More specifically, described radio modem is provided with AT89C52 type microcontroller, FC-201 type wireless communication module, MAX232 chip controls serial ports controller and the auxiliary circuit of Atmel series.Described calling terminal 3 is provided with the single-chip microcomputer and the FC-201 type wireless communication module of PIC16C57 model, and described FC-201 type wireless communication module is used to receive status command that main control computer 1 sends and LED display 4 is sent status command.Described main control computer 1 is connected with human-computer interface module, and described human-computer interface module connects liquid crystal touch screen by output interface, provides a visualization interface to be used for corresponding various operational orders in time to the user.Described radio modem is provided with the PCI socket, is connected with main control computer by the PCI slot that is arranged on the circuit board, and described PCI slot provides 5V, 12V power supply and GND ground connection.
Described calling terminal 3 also is provided with LCD display and button, and described LCD display is used to the instruction that shows that main control computer sends.Described LED display 4 is provided with memory storage module and wireless communication module, and described memory storage module is used for the store font storehouse, and described wireless communication module is used for the signal instruction that the receipt of call terminal is sent.Described calling terminal 3 is connected with main control computer 1 by the RS232 serial ports with LED display 4, realizes radio communication by wireless communication module.
As Fig. 2, Fig. 3 and shown in Figure 4, be the workflow block scheme of Zero queuing system described in the utility model.
The key response of described calling terminal 3 directly reflects the duty of system's place window, and this duty is again the basic foundation of main control computer 1 control queuing management.
On client's base class basis, can generate two subclasses: normal client class and VIP customer class, and construct corresponding round-robin queue with each subclass respectively.On window base class basis, generate two subclasses and construct corresponding round-robin queue: window deployment queue, Window state formation and window formation with it.The change of respective queue is all realized by the member function in its subclass, all do corresponding storage after the increase and decrease of each formation, in case this method can realize power down, integrality that can protected data.
Usually the business hall can be provided with two class windows, and a class is that normal client is handled window, and the another kind of VIP of being client handles window.When the client comes the induction region that the business hall only need be put into mobile phone main control computer, master control is calculated is furnished with the reader of a support based on the wireless near field communication agreement, reader can read user's SIM card information, at first judge whether it is VIP client, if VIP user, counter waits for that with VIP number of users adds 1, if normal client, counter then adds 1 with the wait number of users of domestic consumer, by the wireless communication module of main frame user profile and counter information are sent to the switch of operation system then, operation system is obtained information from switch, go into then in Service Database, by Short Message Service Gateway row number information is sent to user mobile phone, this flow process as shown in Figure 3.Such design has reduced the consumption of paper, also meets modern society's low-carbon (LC), environmental protection requirement.
The programming in logic module that main control computer 1 is provided with has also been used a kind of new data structure, and described data structure is the intersection round-robin queue that dynamically updates.Dynamically updating the portfolio and each traffic handling time that are meant a window can't accurately predict, distribution mechanism has determined again the window that is in same type of service was distributed by the free time, so also just unpredictable to the to-be of a window.In this case, the structure static data structure is impossible, can only adopt to dynamically update.So allow the keeper to change the window configuration in any time of the normal operation of system, in order to guarantee correct branch, it also is necessary that employing dynamically updates.Intersection round-robin queue is meant in member function and is made amendment by the round-robin queue that the different subclasses that same base class generates are constructed to referring to.
Telecommunication system has judged whether the wait user, if having, just row number is sent to calling terminal.The key response of calling terminal 3 directly reflects the duty of system's place window, also reflects the duty of telecommunication service system simultaneously.Calling terminal change Window state, make next bit wait for user's row number, meanwhile operation system is obtained this user's details from database by Customs Assigned Number, be presented in the business hall front page layout by network, the benefit of this design need not inquiry and manually input exactly, directly number and the details with the called subscriber access from system automatically, have improved work efficiency, and this flow process as shown in Figure 4.
Described in the utility modelly can reduce the consumption of paper resource, meet low-carbon (LC), environmental protection requirement and improved salesman's work efficiency greatly, reduce client waiting time, reach maximizing the benefits based on the Zero queuing system of wireless near field communication agreement; Utilize multimedia technology and wireless computer network technology to solve system effectively and set up the difficult problem of wiring, networking mode is flexible, both can adopt LAN (Local Area Network) also can adopt wide area network to do network and connect, this uses in the novel queuing Service Management that can be applied in telecommunications industry widely.
Obviously the foregoing description is not to restriction of the present utility model, and above-mentioned a kind of Zero queuing system based on the wireless near field communication agreement can also have other many variations.Though gone through the utility model in conjunction with above-mentioned example, some that should be understood that professional person in the industry can expect apparently are identical, and alternative scheme all falls within the protection domain that the utility model claim limited.
Claims (8)
1. the Zero queuing system based on the wireless near field communication agreement is characterized in that, comprises the mechanical, electrical communication service of salesperson terminal system, main control computer, calling terminal and LED display;
Described main control computer comprises circuit board, radio modem, liquid crystal touch screen, mini-printer, reader and serial port expanding module, and described radio modem is provided with microcontroller, wireless communication module, serial ports controller and auxiliary circuit;
Described telecommunication service system comprises switch, oracle database and Short Message Service Gateway, and described oracle database links to each other with switch, and switch is connected with Short Message Service Gateway;
Described calling terminal is provided with single-chip microcomputer and wireless communication module, by described wireless communication module and main control computer and LED display wireless connections respectively;
The wireless communication module that described LED display is provided with the memory storage module and adapts with described calling terminal;
Described calling terminal, LED display and telecommunication service system are connected with main control computer by the RS232 serial ports, and described telecommunication service system is connected with the salesperson terminal machine, carry out wireless communication transmissions by wireless communication module and connect.
2. Zero queuing system according to claim 1 is characterized in that described reader is made up of coupling module, transceiver module, control module and interface unit.
3. Zero queuing system according to claim 2 is characterized in that described calling terminal also is connected with hummer.
4. Zero queuing system according to claim 3 is characterized in that, also is provided with counter, and described counter is connected with main control computer by the RS232 Serial Port Line.
5. Zero queuing system according to claim 4 is characterized in that, described wireless communication module comprises data transmit-receive control pin, data transmit-receive pin and data transmit-receive enable pin, and described wireless communication module is the FC-201 type.
6. Zero queuing system according to claim 5 is characterized in that, the microcontroller in the described radio modem is the AT89C52 type of Atmel series.
7. Zero queuing system according to claim 6 is characterized in that described main control computer also is provided with human-computer interface module, and described human-computer interface module is connected with liquid crystal touch screen by output interface.
8. Zero queuing system according to claim 7 is characterized in that, described reader is by wireless near field communication protocol transmission identification Subscriber Number, by the Short Message Service Gateway that is arranged in the telecommunication service system signal is transferred to user mobile phone.
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| Application Number | Priority Date | Filing Date | Title |
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| CN2010202265536U CN201741195U (en) | 2010-06-17 | 2010-06-17 | Queuing and calling system based on near field wireless communication protocol |
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| CN2010202265536U CN201741195U (en) | 2010-06-17 | 2010-06-17 | Queuing and calling system based on near field wireless communication protocol |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102324129A (en) * | 2011-06-22 | 2012-01-18 | 惠州Tcl移动通信有限公司 | Queuing call system and realizing method thereof |
| CN102509374A (en) * | 2011-09-23 | 2012-06-20 | 中兴通讯股份有限公司 | Method and system for implementing number-called queuing through NFC (near field communication) |
| CN104603801A (en) * | 2012-08-24 | 2015-05-06 | 三星电子株式会社 | Method and device for issuing reservation number through short-range wireless communication |
| CN104854624A (en) * | 2012-12-20 | 2015-08-19 | 瑞典爱立信有限公司 | Method for issuing ticket to customer to queue, mobile device and queue ticket terminal |
| CN105469492A (en) * | 2014-09-02 | 2016-04-06 | 富泰华工业（深圳）有限公司 | Outpatient service registration queuing server and outpatient service registration queuing method |
| CN108091030A (en) * | 2017-12-21 | 2018-05-29 | 中国联合网络通信集团有限公司 | Automatic row number treating method and apparatus |
-
2010
- 2010-06-17 CN CN2010202265536U patent/CN201741195U/en not_active Expired - Fee Related
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102324129A (en) * | 2011-06-22 | 2012-01-18 | 惠州Tcl移动通信有限公司 | Queuing call system and realizing method thereof |
| CN102509374A (en) * | 2011-09-23 | 2012-06-20 | 中兴通讯股份有限公司 | Method and system for implementing number-called queuing through NFC (near field communication) |
| WO2012152088A1 (en) * | 2011-09-23 | 2012-11-15 | 中兴通讯股份有限公司 | Method and system for realizing queue number calling by way of nfc |
| CN104603801A (en) * | 2012-08-24 | 2015-05-06 | 三星电子株式会社 | Method and device for issuing reservation number through short-range wireless communication |
| CN104854624A (en) * | 2012-12-20 | 2015-08-19 | 瑞典爱立信有限公司 | Method for issuing ticket to customer to queue, mobile device and queue ticket terminal |
| CN105469492A (en) * | 2014-09-02 | 2016-04-06 | 富泰华工业（深圳）有限公司 | Outpatient service registration queuing server and outpatient service registration queuing method |
| CN108091030A (en) * | 2017-12-21 | 2018-05-29 | 中国联合网络通信集团有限公司 | Automatic row number treating method and apparatus |
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