CN1997059A - Alarm management method, alarming method and its device and system - Google Patents

Alarm management method, alarming method and its device and system Download PDF

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Publication number
CN1997059A
CN1997059A CN 200610168033 CN200610168033A CN1997059A CN 1997059 A CN1997059 A CN 1997059A CN 200610168033 CN200610168033 CN 200610168033 CN 200610168033 A CN200610168033 A CN 200610168033A CN 1997059 A CN1997059 A CN 1997059A
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alarm
alarm management
server
communication terminal
unit
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Granted
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CN 200610168033
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Chinese (zh)
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CN1997059B (en
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马樟平
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Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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Publication of CN1997059A publication Critical patent/CN1997059A/en
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Publication of CN1997059B publication Critical patent/CN1997059B/en
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Abstract

This invention discloses one warn management method, system and its system in warning technique field, which combines the current customer end or servo mode alarm system with current communication system to make the manager adopt sound popular communication types to receive warn system distribution information; on the other side, the management human processes warn management through current communication system through telephone, short message and electronic emails.

Description

Alarm management method, alarm method and device thereof and system
Technical field
The invention belongs to the warning technology field, relate in particular to alarm management method, alarm method and device thereof and system.
Background technology
In systems such as webmaster, Industry Control, building automatic, alarm and alarm management function are all extremely important.At present, common alarm device comprises alarm computer, alarm box, and the alarm mode is sound, light, electricity etc.During the computer alarm, can pass through display, projecting apparatus display alarm, take place, carry out operations such as acknowledged alarm, alarm clearing, alarm inquiry, alarm ordering by keyboard, mouse by audio amplifier, earphone prompt alarm.During the alarm box alarm,, carry out acknowledged alarm, alarm manual the recovery by operation alarm button or switch signal alarm bell by alarm box lamp, signal alarm bell sound prompt alarm.
The existing alarm system adopts " client/server " pattern more, and as shown in Figure 1, warning system is made up of parts such as alarm source device 11, alarm server 12, alarm client 13, alarm boxes 14.
Each parts is described in detail as follows:
Alarm source device 11 produces the device of alarm, can be network management system, industrial control system, building automation system etc.
Alarm server 12 is concentrated the equipment that carries out alarming processing.Alarm server the warning information that is used to collect from the alarm source device; Warning information is distributed to each alarm client and alarm box; The querying command of acceptance and processing client is accepted also acknowledged alarm, the manual recovery of processing client, alarm box and is ordered.
Alarm client 13, the alarm management personnel alarm the equipment of checking and handling.With respect to alarm server, the alarm client can also can long-rangely insert in this locality.The alarm management personnel bring in by the alarm client and check alarm, confirm alarm, recover alarm.
Alarm box 14 is used to alarm the special equipment of indication, and stand by lamp, signal alarm bell, alarm operation button can be provided.The alarm management personnel can obtain warning information by alarm box, also can carry out operations such as open and close signal alarm bell.
As seen, adopt the warning system of this pattern, the alarm management personnel must check warning information or carry out operation such as acknowledged alarm that need staff on duty, warning information can't be communicated to the alarm management personnel when client and alarm box unattended operation by alarm client or alarm box.
Summary of the invention
The main technical problem to be solved in the present invention provides a kind of alarm management method, device and system, carries out the mode of alarm management with expansion alarm personnel.
Another technical problem that the present invention will solve provides a kind of alarm method, device and system, in the mode of expansion warning information issue.
Be the technical solution problem, the invention provides a kind of alarm management method, this method comprises:
When receiving the alarm management operation requests that communication terminal sends, the alarm management operation requests is sent to alarm server after analyzing its alarm management action type;
The alarm management operating result that the receiving alarm server returns is published to default communication terminal according to the preset alarm published method.
Be the technical solution problem, the present invention also provides a kind of alarm method, and this method comprises:
The warning information of receiving alarm server issue changes warning information into speech concurrent cloth to default communication terminal.
Be the technical solution problem, the invention provides a kind of alarm device, this device comprises: alarm client unit, communication terminal unit, wherein:
Described alarm client unit is used for receiving alarm information, and described warning information is sent to described communication terminal unit;
Described communication terminal unit is used for changing warning information into speech concurrent and seeing off what receive.
Be the technical solution problem, the invention provides another kind of alarm device, this device comprises: alarm client unit, Service Processing Unit, communication terminal unit, wherein:
Described communication terminal unit is used for the receiving alarm management operation request and sends to described Service Processing Unit, and the alarm management operating result that the described Service Processing Unit that receives is sent sends;
Described Service Processing Unit is analyzed the alarm management action type according to the alarm management operation requests that receives, and is triggered described alarm client unit; The alarm operation result's that analysis receives alarm published method also triggers described communication terminal unit transmission alarm management operating result;
Institute reaches the alarm client unit, sends the alarm management operation requests, and the alarm management operating result that receives is sent to Service Processing Unit.
Be the technical solution problem, the invention provides a kind of warning system, this system comprises: alarm server, interface server, wherein:
Alarm server is used to receive and handle the alarm management operation requests from interface server, and to interface server return result;
Interface server is used for receiving alarm management request, analyzes the alarm management action type and sends to alarm server, and the operating result that alarm server returns is released.
Above technical scheme as can be seen, the invention provides a kind of methods, devices and systems of alarm management, the alarm management personnel can carry out alarm management by communication modes such as voice, note, Emails, do not need staff on duty, a kind of new alarm management mode is provided, has been convenient to telecommuting, mobile office.
The present invention also provides a kind of alarm method, makes the alarm management personnel obtain warning information by voice mode, does not need staff on duty, and a kind of new alarm mode is provided, and is convenient to telecommuting, mobile office.
Further, alarm management and alarm issue are merged, the alarm management personnel can carry out information interaction by existing communication systems such as voice, note, Email communication mode and warning system commonly used, are convenient to telecommuting, mobile office.
Simultaneously, the present invention does not need large-scale redevelopment is done by the existing alarm system, and cost is lower, and existing warning system still can be brought into play its corresponding effect, has protected existing investment.
Description of drawings
Fig. 1 is a prior art warning system structural representation;
Fig. 2 is a warning system structural representation in one embodiment of the invention;
Fig. 3 is an alarm issue flow chart in one embodiment of the invention;
Fig. 4 is an alarm inquiry flow chart in one embodiment of the invention;
Fig. 5 is an acknowledged alarm flow chart in one embodiment of the invention.
Embodiment
Modern communication technology develops rapidly, and integrated with computer technology, has formed CTI (ComputerTelecommunication Integration, computer telecommunication is integrated) technology.The present invention uses the CTI technology, and the warning system and the existing communication system that will have " client/server " pattern now merge, and makes warning information by voice mode notice alarm management personnel; On the other hand, the alarm management personnel can carry out alarm management by communication modes such as voice, note, Emails.
For making the purpose, technical solutions and advantages of the present invention clearer, below with reference to the accompanying drawing embodiment that develops simultaneously, the present invention is described in more detail.
The invention provides a kind of warning system, this system comprises: alarm server, interface server, wherein:
Alarm server is used to obtain warning information and is published to interface server;
Interface server, the warning information that is used for receiving changes voice into, and is published to default communication terminal.
Wherein, alarm server obtains warning information from the alarm source device; The warning information of interface server issue is forwarded to communication terminal by the switch in the communication system.
The invention provides another kind of warning system, this system comprises: alarm server, alarm client, wherein:
Alarm server is used to receive and handle the alarm management operation requests from interface server, and returns the alarm management operating result;
Interface server is used for the receiving alarm management operation request, analyzes the alarm management action type and sends to alarm server, and the alarm management operating result that returns is released.
Interface server carries out information interaction by switch and communication terminal.In the existing warning system, dissimilar alarm servers is different with the information type that the alarm terminal can be discerned.The information that mostly is binary format that alarm server can be discerned in the prior art shows with text formatting and the alarm client is many.For with the existing alarm system compatible, interface server also is used for the warning information that alarm server sends is converted to text formatting, and the alarm management operation requests of text formatting is converted to the form that alarm server can be discerned, for example binary format.
For merging with the existing communication system, the mode of described interface server receiving alarm management operation request and issue alarm management operating result can be note, Email, voice wherein any one.For example, interface server is used for the alarm management operation requests of voice that the identification communication terminal sends, button, text formatting and is converted to text formatting, and the alarm management operating result is converted to speech concurrent cloth to communication terminal by text formatting.
Interface server also is used for interactive voice response, sends prompt tone to communication terminal, and the button number that the received communication terminal sends is also discerned the alarm management action type.
It is mutual better for alarm management personnel and warning system are carried out, two kinds of warning systems provided by the present invention can further merge, and describe for embodiment, with reference to Fig. 2, this warning system comprises: alarm server 21, interface server 22, communication terminal 23, wherein:
Alarm server 21 is used to receive the also alarm management operation requests of Processing Interface server 22 transmissions, and interface server 22 sends a warning message;
Interface server 22, the alarm management operation requests that received communication terminal 23 sends also sends to alarm server 21, and the warning information that alarm server 21 is sent is published to communication terminal 23;
Communication terminal 23 sends the alarm management operation requests to interface server 22, the warning information of receiving interface server 22 issues.
Wherein, alarm server 21 obtains warning information from the alarm source device.
Interface server 22 is undertaken by switch with the information interaction of communication terminal 23.
Existing communication terminal commonly used generally has phone, note, e-mail function, and alarm server generally can be discerned binary format in the existing alarm system, for can compatible different communication terminal and alarm server, interface server 22 at first is converted to text formatting with the warning information of the alarm server that receives 21 issues, because note, Email are text formatting.If have the communication terminal and the interface server of phonetic function by phone etc. mutual, interface server 22 also is used for the warning information of text formatting is converted to voice, and the alarm management operation requests of the phonetic matrix that receives is converted to text formatting.
During interface server 22 issue warning information, can select concrete issue form according to the significance level of warning information.For example, when the warning information significance level when the highest, can select phone, note, Email to issue simultaneously.
Because the alarm issue can be voice, note, Email with the mode of alarm management, correspondingly, communication terminal 23 can be fixed telephone terminal, mobile telephone terminal, has the computer of soft phone, common desktop computer, notebook, PDA (Personal Digital Assistant, personal digital assistant) etc.
And the alarm operation type of alarm management personal management warning system can be alarm inquiry, acknowledged alarm, alarm clearing etc.
Interface server 22 is used for supporting alarm of inquiry current active and history alarm.
The present invention also provides a kind of alarm device, and this device merges existing alarm system and existing communication system, makes the alarm management personnel to have obtained universal communication mode by voice etc. and obtains warning information.This device comprises: alarm client unit, Service Processing Unit, communication terminal unit, wherein:
The alarm client unit, the warning information that is used for receiving sends to communication terminal unit;
Communication terminal unit, the warning information that is used for receiving is converted to speech concurrent and send.
The present invention also provides another kind of alarm device, be used for existing alarm system and existing communication system are merged, make the alarm management personnel to have obtained universal communication mode managing alarm system by phone, note, Email etc., this device specifically comprises: alarm client unit, Service Processing Unit, communication terminal unit, wherein:
Communication terminal unit is used for the alarm management operation requests of received communication Network Transmission and sends to Service Processing Unit, and the alarm management operating result that receives is sent;
Service Processing Unit is analyzed the alarm management action type according to the alarm management operation requests that receives, and triggers the alarm client unit; The alarm operation result's that analysis receives alarm published method also triggers communication terminal unit transmission alarm management operating result;
The alarm client unit sends the alarm management operation requests, and the alarm management operating result that receives is sent to Service Processing Unit.
In above-mentioned alarm device, described alarm client unit also comprises format conversion unit, and the warning information that is used for receiving is converted to text formatting, the alarm management operation requests that receives is converted to the form of Network Transmission.Described communication terminal unit also comprises note unit and/or Email unit, is used to send and receive the warning information of text formatting.
Described alarm server also can further comprise Audio Processing Unit, is used for warning information with text formatting and is converted to speech concurrent cloth and goes out, and adopts voice technology that the alarm management operation requests of the phonetic matrix that receives is converted to text formatting.
For make the alarm management personnel better receiving alarm information with carry out alarm management, can further above-mentioned two kinds of alarm devices be merged, specific implementation is with reference to the interface server among Fig. 2 22, this device comprises: alarm client unit 221, Service Processing Unit 222, communication terminal unit 223 below specify each Elementary Function and interaction relationship:
Alarm client unit 221 is used for the alarm management operation requests that Service Processing Unit 222 sends is sent, and the warning information of the Network Transmission that receives is sent to Service Processing Unit 222;
Service Processing Unit 222 is used to analyze the alarm management action type of the warning information of connecting 223 transmissions of letter terminal unit, and sends to alarm client unit 221; Analyze the alarm issue type of the warning information of alarm client unit 221 transmissions, search the communication terminal address, and send to communication terminal unit 223;
Communication terminal unit 223, the alarm management operation requests of received communication Network Transmission, the warning information that Service Processing Unit 222 is sent releases.
Alarm client unit 221 also comprises format conversion unit 2211, is used to change the information format that receives.For example, the warning information of the binary format of Network Transmission is converted to text formatting, the warning information of the text formatting that Service Processing Unit is sent is converted to binary format.
Communication terminal unit 223 also comprises Audio Processing Unit 2231, note unit 2232, Email unit 2233, wherein,
Audio Processing Unit 2231 is used for the warning information of text formatting is converted to phonetic matrix and issue;
Note unit 2232 is used for short message mode issue warning information;
Email unit 2233 is used for E-mail mode issue warning information.
The alarm management action type that Service Processing Unit 222 is handled comprises: alarm inquiry, acknowledged alarm, alarm clearing.
The present invention also provides a kind of alarm method, and this alarm method is:
The warning information of receiving alarm server issue is converted to speech concurrent cloth to default communication terminal with warning information.
For those skilled in the art being understood better and realizing alarm method of the present invention, illustrate, with reference to Fig. 3.
Step 31: alarm server is initiatively issued after obtaining new warning information.
Step 32: the warning information of alarm server issue is carried out format conversion.
The warning information of alarm server issue is generally binary format, the warning information of binary format is converted into text formatting, and the warning information of text formatting can be shown.Certainly, the warning information of alarm server issue may itself promptly be a text formatting also, and just do not need to carry out format conversion this moment.Can carry out corresponding format conversion according to actual conditions.
Step 33: after carrying out format conversion, search the communication terminal address.
Step 34: the communication terminal that active call is default.
Step 35: alarm management personnel answering call.
Step 36: warning information is converted into voice, and reports to default communication terminal.
Use TTS (Text To Speech, text-to-speech) technology and warning information can be converted into phonetic matrix by text formatting, this technology is also referred to as speech synthesis technique.
In order to make the alarm management personnel carry out alarm management better, the invention provides a kind of alarm management method:
When receiving the alarm management operation requests that communication terminal sends, request is sent to alarm server after analyzing its alarm management action type;
The alarm management operating result that alarm server is returned turns back to default communication terminal according to the preset alarm published method.
The alarm management personnel carry out alarm management by alarm inquiry, acknowledged alarm, alarm clearing.The alarm management mode can be communication systems such as voice, note, Email communication modes commonly used.
For those skilled in the art being understood better and realizing the present invention, illustrate respectively with alarm inquiry flow process, acknowledged alarm flow process and alarm clearing flow process.
1. alarm inquiry flow process:
The alarm inquiry mode comprises three kinds of speech pollings, message search, email queries, and Fig. 4 is that example has illustrated the alarm inquiry flow process in the speech polling mode, is elaborated in conjunction with Fig. 4.
Step 41: the alarm management personnel use common telephone call.
Step 42: automatic-answering back device, and report operation indicating sound makes the alarm management personnel according to prompting operation.
For example, prompt tone can be: " alarm of inquiry current active is please by 1, and query history is alarmed please by 2, confirms alarm please by 3, recovers alarm please by 4 ... ".
Step 43: the alarm management personnel carry out two-stage dialing, by the alarm of " 1 " key inquiry current active.
Step 44: collecting the digits and the result that collects the digits analyzed draws current alarm bookkeeping type and particular content.
Compare with preset alarm action type coding, learn that current alarm bookkeeping type is the current active alarm inquiry.
Step 45: change the alarm management operation information into form that alarm server can be discerned.
The information format that alarm server can be discerned is generally binary format, at this moment, can change binary format into.
Step 46: alarm server carries out Business Processing and returns the alarm inquiry result.
Step 47: the result is converted into text formatting with alarm inquiry.
Step 48: warning information is reported in request after the alarm inquiry interpretation of result.
Step 49: the warning information of the text formatting that inquires is converted into voice, and reports to alarm management personnel place plain old telephone terminal.
In step 42,, also can the prompt alarm administrative staff import the alarm beginning and ending time if inquiry is the alarm of history alarm but not current active.
Except use collect the digits be button RM and alarm management personnel alternately, also can adopt the speech recognition mode, request alarm management personnel say the operation that will carry out.Actual which kind of mode of using can be configured as required.
When the alarm inquiry result being waited alarm management operation requests result notification alarm management personnel, can directly notify alarm personnel place communication terminal, as directly giving the alarm management personnel in the present embodiment by voice broadcast; Also can the alarm inquiry result be sent to other communication terminal according to default, for example, send note to preset alarm administrative staff's mobile phone or send Email to the alarm management personnel.
2. acknowledged alarm flow process:
Acknowledged alarm flow process and alarm inquiry flow process are similar, also can confirm by voice call, note, Email.Fig. 5 illustrates the acknowledged alarm flow process for being the flow chart of example with the SMS confirmation with reference to Fig. 5.
Step 51: the alarm management personnel send note by communication terminal, and a certain alarm confirmed in request.Short message content specifically can be: " class of operation sign indicating number+Alarm Sequence Number ", for example: the classification sign indicating number of various operations is respectively: the current active alarm inquiry is 000, the history alarm inquiry is 001, acknowledged alarm is 002, alarm clearing is 003, suppose that the Alarm Sequence Number that will confirm is 007, the short message content of then confirming this note and being sent is: " 002+007 ".
Step 52: receive note and analyze its alarm operation type, learn that the alarm management action type is the acknowledged alarm request.
Step 53: short message content is converted into the form that alarm server can be discerned.The message format that alarm server can be discerned is generally binary format.
Step 54: alarm server carries out returning the affirmation result after the acknowledged alarm operation, promptly whether confirms success.
Step 55: the affirmation result that will return is converted into text formatting.
Step 56: the affirmation result who returns is carried out business diagnosis learn with short message mode issue affirmation result and corresponding note issue address.
Step 57: send note to default communication terminal, inform whether acknowledged alarm is successful.
3. alarm clearing flow process:
Alarm clearing flow process and acknowledged alarm flow process are similar, repeat no more.
Various alarm business can merge as the case may be, manage to make things convenient for the alarm management personnel, improve alarm management efficient.For example, the alarm issuing service can recover integrated services together by hand with acknowledged alarm business, alarm, after the alarm as a new issue of automatic broadcast, the directly playback prompting of the communication terminal unit of interface server " confirm that this alarm is please by 3; recover this alarm please by 4 ... " and preparation collects the digits and follow-up acknowledged alarm, recovery are handled.Equally, the alarm inquiry business also can with the acknowledged alarm business, recover integrated services.
Because the alarm management personnel can be undertaken alternately by communication modes such as voice, note, Emails, therefore, communication terminal correspondingly can all can realize the communication terminal of above-mentioned functions for landline telephone, mobile phone, notebook, PDA, desktop computer etc.
More than alarm management method provided by the present invention, alarm method and device thereof and system are described in detail, used specific case herein principle of the present invention and execution mode are set forth, the explanation of above embodiment just is used for helping to understand method of the present invention and core concept thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, the part that all can change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention.

Claims (11)

1. an alarm management method is characterized in that, comprising:
When receiving the alarm management operation requests that communication terminal sends, the alarm management operation requests is sent to alarm server after analyzing its alarm management action type;
The alarm management operating result that the receiving alarm server returns is published to default communication terminal according to the preset alarm published method.
2. alarm management method as claimed in claim 1 is characterized in that,
Described alarm management operation requests is converted to the form that alarm server can discern and sends to alarm server after analyzing its action type;
The alarm management operating result that alarm server is returned is converted to text formatting in advance.
3. alarm management method as claimed in claim 1 or 2 is characterized in that, described receiving alarm management operation request is note and/or Email with the mode of issue alarm management operating result.
4. alarm management method as claimed in claim 1 or 2 is characterized in that, the described alarm management operation requests that receives is voice, is text formatting with speech conversion further;
Described alarm published method is voice, further described alarm management operating result is converted to voice.
5. an alarm method is characterized in that, comprising:
The warning information of receiving alarm server issue changes warning information into speech concurrent cloth to default communication terminal.
6. alarm method as claimed in claim 5 is characterized in that, described communication terminal comprises: the computer of landline telephone, mobile phone, band voice call.
7. an alarm device is characterized in that, comprising: alarm client unit, communication terminal unit, wherein:
Described alarm client unit is used for receiving alarm information, and described warning information is sent to described communication terminal unit;
Described communication terminal unit is used for changing warning information into speech concurrent and seeing off what receive.
8. an alarm device is characterized in that, comprising: alarm client unit, Service Processing Unit, communication terminal unit, wherein:
Described communication terminal unit is used for the receiving alarm management operation request and sends to described Service Processing Unit, and the alarm management operating result that the described Service Processing Unit that receives is sent sends;
Described Service Processing Unit is analyzed the alarm management action type according to the alarm management operation requests that receives, and is triggered described alarm client unit; The alarm operation result's that analysis receives alarm published method also triggers described communication terminal unit transmission alarm management operating result;
Described alarm client unit sends the alarm management operation requests, and the alarm management operating result that receives is sent to Service Processing Unit.
9. alarm device as claimed in claim 8, it is characterized in that, described alarm client unit also comprises format conversion unit, sends behind the alarm management operation requests format transformation that is used for receiving, and the alarm management operating result that receives is converted to text formatting.
10. alarm device as claimed in claim 8 or 9 is characterized in that, described communication terminal unit also comprise Audio Processing Unit, note unit, Email unit one of them;
Described Audio Processing Unit is used for the alarm management operating result of text formatting is converted to phonetic matrix and issue, and the employing identification voice technology just alarm management operation requests of phonetic matrix is converted to text formatting;
Described note unit and/or Email unit are used to receive the alarm management operation requests of text formatting, send the alarm management operating result of text formatting.
11. a warning system is characterized in that, comprising: alarm server, interface server, wherein:
Alarm server is used to receive and handle the alarm management operation requests from interface server, and returns the alarm management operating result to interface server;
Interface server is used for receiving alarm management request, analyzes the alarm management action type and sends to alarm server, and the alarm management operating result that alarm server returns is released.
CN200610168033A 2006-12-15 2006-12-15 Alarming method and its system Expired - Fee Related CN1997059B (en)

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CN101183976B (en) * 2007-12-14 2012-04-04 华为技术有限公司 Method, device and system of implementing alarm remote notification and alarm remote inquiry
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CN101605047B (en) * 2008-06-13 2012-01-11 中兴通讯股份有限公司 Voice alarm method of monitoring system
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CN103036913B (en) * 2011-09-29 2016-06-01 艾默生网络能源有限公司 A kind of mobile terminal power & environment supervision method, system and mobile terminal proxy server
CN103546913A (en) * 2013-10-11 2014-01-29 中国移动通信集团广东有限公司江门分公司 Network management system and network management method based on active monitoring of intelligent voice warning
CN105094030A (en) * 2015-08-06 2015-11-25 上海卓佑计算机技术有限公司 Machine room environmental data management and real-time analyzing and processing system
CN105635158A (en) * 2016-01-07 2016-06-01 福建星网智慧科技股份有限公司 Speech call automatic warning method based on SIP (Session Initiation Protocol)
CN107196797A (en) * 2017-05-22 2017-09-22 北京凤凰理理它信息技术有限公司 The methods, devices and systems of abnormal monitoring alarm are closed down by short message
CN108964963A (en) * 2017-09-20 2018-12-07 北京视联动力国际信息技术有限公司 A method of warning system and realization alarm based on view networking
CN108964963B (en) * 2017-09-20 2021-09-28 视联动力信息技术股份有限公司 Alarm system based on video network and method for realizing alarm
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