CN1968323A - Service information acquisition system and method - Google Patents
Service information acquisition system and method Download PDFInfo
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- CN1968323A CN1968323A CN 200610073003 CN200610073003A CN1968323A CN 1968323 A CN1968323 A CN 1968323A CN 200610073003 CN200610073003 CN 200610073003 CN 200610073003 A CN200610073003 A CN 200610073003A CN 1968323 A CN1968323 A CN 1968323A
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Abstract
The invention relates to a system for obtaining service information, which comprises service exchange point, service control point connected to the exchange point, external intelligent device connected to the exchange point and control point, computer telephone integral center connected to external intelligent device. And the invention also provides a relative method which comprises that: service exchange point receives the intelligent service call request of terminal, obtains relative information from terminal; judges if receives the feedback answer message from terminal in preset time; if not receives, service exchange point reports the overtime message to the service control point; the control point sends one script message to the computer telephone integral center which will obtain answer from terminal, and feedback the answer to control point; if receives, ending. The invention allows service control to obtain intelligent service information from non-intelligent terminal or fixed terminal.
Description
Technical field
The present invention relates to the communications field, especially relate to a kind of system and method that obtains business information.
Background technology
Below be existing intelligent network (IN in the communication network, Intelligent Network), voice extensible markup language (Voice Extensible Markup Language, be called for short VXML) and computer telephone integration (Computer Telephony Integration, abbreviation CTI) introduction: intelligent network is a kind of telephone network framework, the disassociation service logic is from switching equipment, and permission increases new business and need not to redesign switch.IN service is loaded in the database by Service Control Point.Typical case's IN service has caller card business (as Prepaid Card Service, back debit card business and credit card business) and number translation business (as freephone, special rate business).
In general, use intelligent network business to comprise: fixed terminal user interactions, call routing logic, foundation connect, charge and provide advanced feature, to these processes such as the customer service of uniqueness and self-defined network programmings.
Voice extensible markup language is the SGML of the global Web first normal structure the Internet alliance (W3C) issue, makes the developer can write senior telecommunications easily and uses.The VXML purpose of design is: create voice dialogue, (Dual ToneMultiple Frequency is called for short DTMF) the button input that possesses phonetic synthesis, digitized audio, speech recognition and dual-tone multifrequency, recording, phone and mixing active session.Its main target is to be incorporated in the interactive voice application based on the exploitation of Web, the advantage of content release, and the developer that this class is used frees from rudimentary programming and resource management.It makes the use of voice service and data service be integrated into the pattern that is similar to the client and server end becomes possibility.Voice service is a series of interactive sessions between user and the execution platform.These sessions are provided by archive server, can be independent of the execution platform.Archive server maintenance service logic is carried out database manipulation and is produced session.Interactive sessions that produces by the VXML interpreter of a VXML document description.The user imports the explanation that influences session and sends to archive server as request; Archive server will promptly continue user's business with other sessions with another VXML document in response.
Computer telephone integration is that phone behavior and computer system are combined, since the just commercialization of 1980 mid-nineties 90s.Originally its application mainly is limited to some small markets, particularly call center (but cost is bigger relatively), but computer and telephone system have significantly been simplified in nearest development, and CTI is applied to bigger market in continuous growth.
The CTI technology is used in call center solution in a large number, for the user provides better customer service.It is a kind of AutoLink computer and private automatic branch exchange (private automaticbranch exchange, hereinafter to be referred as PABX) user's technology, it is by following application such as ACD, super dialing, interactive voice (Interactive Voice Response, hereinafter to be referred as IVR), literary composition language conversion (Text To Speech, hereinafter to be referred as TTS), automatic speech recognition (Automatic SpeechRecognition is hereinafter to be referred as ASR) and other curstomer-orienteds or towards the business of artificial treatment.This technology allows the calling of any PABX or the initiation of other phones via special artificial treatment, manually in the processing to particular problem experience is arranged, and therefore can provide better support to the user.
The whole world has numerous operators, and these operators provide intelligence (IN) business for its a large amount of user.Each operator can be towards the dissimilar fixed terminal of user, and the fixed terminal that has is double tone multiple frequency telephone set (a DTMF phone), has plenty of non-DTMF phone.Operator wishes also to provide IN service to the user who does not have the DTMF phone or can only carry out the fixed terminal of limited operation.IN service includes pre-payment card number business (Prepaid Card Calling Service is hereinafter to be referred as PCC), and the user can initiate local, domestic or international call by using this PCC card number service; Other IN services, as search a high payphone service (Premium Rate Service is hereinafter to be referred as PRM), ballot service (Voting Service, hereinafter to be referred as VOT), Credit Card Calling business (Credit Calling Card, C C) or the like.Usually use the user of PCC business at first will pass through authentication, just can call.In authentication process, the user need input card number, password.For non intelligent fixed terminal such as non-DTMF phone, the user then can't input card number, password.But for IN service being provided for this class user, need a kind of mechanism or outside help to assist these users to carry out authentication, reach as other DTMF phone users and use IN service.For non intelligent fixed terminal or operate limited fixed terminal, also there is the problem that the user can't import these IN service relevant informations and send to server end when using IN service when stating other IN services in the use.
Because operator need provide IN service to dissimilar fixed terminals, so operator wishes that more and more intelligent network provider provides a perfect solution, so that they can serve each class fixed terminal effectively.
Summary of the invention
The objective of the invention is by non intelligent fixed terminal or to operate the problem that conditional fixed terminal uses IN service, lack a kind of external mechanism in the promptly existing intelligent network and realize obtaining the needed information of various IN services to dissimilar fixed terminals in order to solve intelligent service users in the present communication network.
For achieving the above object, the invention provides a kind of system that obtains business information, this system comprises: Service Switching Point is used for and the fixed terminal interactive information; Service control point is connected with described Service Switching Point, is used for and this Service Switching Point interactive information; External smart equipment is connected with service control point with Service Switching Point respectively, be used for service control point carry out the voice extensible markup language script message mutual and and Service Switching Point is set up speech channel and fixed terminal carries out interactive voice; The computer telephone integration center is connected with external smart equipment, is used to obtain and transmits voice extensible markup language script message and voice messaging, operation voice extensible markup language script and to carry out voice messaging by external smart equipment and fixed terminal mutual.
Wherein, the computer telephone integration center in the system comprises:
Call Center Server is connected with external smart equipment, is used to obtain voice extensible markup language script message and voice messaging and transmits and route;
The voice extensible markup language server is connected with Call Center Server, is used to obtain the voice extensible markup language script message and moves corresponding voice expansion table language scripts.
Also can comprise: intelligent formation module, be connected with Call Center Server and voice extensible markup language server, be used to carry out interactive voice and obtain voice messaging, submit to this voice messaging to give the voice extensible markup language server simultaneously.
Wherein, the intelligent formation module in the system comprises:
A plurality of intelligent member's modules, be connected with Call Center Server and voice extensible markup language server, be used for carrying out interactive voice and obtain voice messaging, submit to this voice messaging to give the voice extensible markup language server simultaneously by Call Center Server and fixed terminal.
The present invention simultaneously to achieve these goals, the present invention also provides a kind of and has obtained the method for business information based on computer telephone integration, this method comprises:
Step 1: Service Switching Point judges whether receive the response message of the required business information of returning of fixed terminal in the given time, as does not receive that then execution in step 2;
Step 2: the name a person for a particular job time exceeded message of fixed terminal of operation exchange reports service control point, and service control point sends one by external smart equipment and obtains the script operation message of business information to the computer telephone integration center to fixed terminal;
Step 3: the computer telephone integration center obtains the script operation message of business information according to this to fixed terminal, obtains replying of described business information to fixed terminal, and this is replied return service control point.
Wherein, before step 1, also comprise:
Step 11: Service Switching Point receives fixed terminal after the service call request that Service Switching Point sends, and obtains the business information that current business is called out needs the fixed terminal input to fixed terminal.
And after step 3, also comprise:
Step 4: service control point sends by external smart equipment and stops script operation message to the computer telephone integration center;
Step 5: the computer telephone integration center stops the script operation of script operation message abort and discharges traffic resource according to this;
Step 6: service control point is connected to the appointment destination Mobile Station International ISDN Number according to replying with the current intelligent service calling.
Wherein, step 2 is specially:
Step 21: service control point transmission one is obtained business information script operation message to external smart equipment to fixed terminal;
Step 22: the connection request of the Call Center Server at initiation of external smart equipment and computer telephone integration center;
Step 23: external smart equipment will be somebody's turn to do to fixed terminal and obtain the script operation message of business information to Call Center Server after the successful connection;
Step 24: Call Center Server is transmitted this and is obtained the voice extensible markup language server of the script operation information of business information to the computer telephone integration center.
And based on technique scheme, wherein, obtain replying of described business information to fixed terminal in the step 3 and be specially: the computer telephone integration center obtains replying of described business information by Service Switching Point and external smart equipment to fixed terminal.Based on this, the compuphone integration hub obtains the replying of described business information by Service Switching Point and external smart equipment to fixed terminal according to this script operation message from business information to fixed terminal that obtain and is specially in the step 3:
Step 31: the voice extensible markup language server at computer telephone integration center moves this voice expansion table language scripts from the script operation message correspondence of business information to fixed terminal that obtain;
Step 32: set up being connected of intelligent formation module and fixed terminal by Service Switching Point and external smart equipment, obtain replying of described business information to fixed terminal.
According to such scheme, step 32 is specially: the voice extensible markup language script will obtain described business information by Call Center Server and reply and be routed to intelligent formation module, by Service Switching Point and external smart equipment, intelligent member's module and fixed terminal in the intelligence formation module connect, and obtain described business information to fixed terminal and reply; And in the step 3 this is replied and returns service control point and be specially:
Step 33: the replying of described business information that intelligent member's module in the intelligent formation module at computer telephone integration center will be obtained submitted to the voice extensible markup language server;
Step 34: the voice extensible markup language server moves corresponding voice extensible markup language script and returns this by Call Center Server and reply to ip intelligent peripherals equipment;
Step 35: described the replying that ip intelligent peripherals equipment will obtain returns to service control point.
Wherein, step 4 is specially: service control point sends and stops script operation message to ip intelligent peripherals equipment; Ip intelligent peripherals equipment will stop script operation transfer of messages to the voice extensible markup language server by Call Center Server.And
By above technical scheme as can be known, the present invention is by setting up a system that obtains business information that includes external smart equipment and computer integration hub and the help by external smart equipment and computer integration hub realizes that method from relevant business information to fixed terminal that obtain solves defective of the prior art.Therefore, the present invention has the following advantages: by the mutual different seamless fusion voice extensible markup language of message, computer telephone integration technology and intelligent network characteristics, allow service control point to get business information to non intelligent fixed terminal or unhandy fixed terminal, also combine, for non intelligent fixed terminal and the limited fixed terminal user of operation who uses IN service provides the identical functions with the intelligent fixed terminal use with intelligent network.
Also in conjunction with the accompanying drawings the present invention is described in further detail below by specific embodiment.
Description of drawings
Fig. 1 obtains the structural representation of the system of business information for the present invention.
Fig. 2 obtains the computer telephone integration division center schematic diagram of the system of business information for the present invention.
Fig. 3 obtains the detailed structure schematic diagram of compuphone integration hub intelligence formation module in the system of business information for the present invention.
Fig. 4 obtains the flow chart of the method for business information for the present invention.
Fig. 5 obtains another flow chart of the method for business information for the present invention.
Fig. 6 is a detailed flow chart of step 5 and step 6 in the flow process shown in Figure 4.
Fig. 7 is a detail flowchart of step 8 shown in Figure 5.
Embodiment
For solve in the prior art communication network especially intelligent network exist for non intelligent fixed terminal or operate limited fixed terminal, when using IN service, can't import the relevant information of these IN services, to the problem that server end sends, the invention provides a kind of system and method that obtains the IN service relevant information by integrated intelligent traffic performance, VXML, CTI technology and solve.This system is by Service Switching Point; Service control point is connected with described Service Switching Point; External smart equipment is connected with service control point with Service Switching Point respectively; And the computer telephone integration center, be connected to form with external smart equipment.Method provided by the present invention is: various types of fixed terminals are using IN service after the intelligent network business exchange point sends the IN service call request; Service Switching Point obtains the IN service relevant information that this IN service is called out needs the fixed terminal input to fixed terminal; Whether Service Switching Point receives the response message that fixed terminal returns in the given time by judging, as does not receive, the name a person for a particular job time exceeded message of fixed terminal of operation exchange reports service control point, and service control point is set up and being connected of external smart equipment; Service control point obtains the script operation message of IN service relevant information to the computer telephone integration center by the transmission one of external smart equipment to fixed terminal; The computer telephone integration center obtains the replying of described IN service relevant information by Service Switching Point and external smart equipment to fixed terminal according to this script operation message, and this is replied return service control point.Thereby service control point is by the auxiliary information that current IN service need be imported of obtaining of finishing at external smart equipment and computer telephone integration center.To provide IN service to fixed terminal with intelligent network in the specific embodiment of the invention is example, and the problem that the limited fixed terminal of aforesaid operations can't input information appears in the fixed terminal that technical solution of the present invention also can solve the non intelligent Service User of non intelligent net.
Be illustrated in figure 1 as the structural representation that the present invention obtains the intelligent net system of IN service information, this system comprises: Service Switching Point 1 is used for and the fixed terminal interactive information; Service control point 2 is connected with described Service Switching Point 1, is used for and this Service Switching Point interactive information; External smart equipment 3 is connected with service control point 2 with Service Switching Point 1 respectively, is used for that to carry out the voice extensible markup language script message mutual with service control point 2, and and Service Switching Point 1 set up speech channel and fixed terminal to carry out voice messaging mutual; Computer telephone integration center 4, be connected with external smart equipment 3, be used to obtain and transmit voice extensible markup language script message and voice messaging, operation voice extensible markup language script and to carry out voice messaging by external smart equipment and fixed terminal mutual.
Be illustrated in figure 2 as the middle compuphone integration hub structural representation that the present invention obtains the intelligent net system of IN service information, this computer telephone integration center 4 comprises: Call Center Server 41, be connected with external smart equipment 3, be used to obtain voice extensible markup language script message and voice messaging and transmit and route; Voice extensible markup language server 42 is connected with Call Center Server 41, is used to obtain the voice extensible markup language script message and moves corresponding voice expansion table language scripts.Also comprise: intelligent formation module 43, be connected with Call Center Server 41 and voice extensible markup language server 42, be used to carry out interactive voice and obtain voice messaging, submit to this voice messaging to give voice extensible markup language server 42 simultaneously.
Be illustrated in figure 3 as the detailed structure schematic diagram of middle compuphone integration hub intelligence formation module 43 that the present invention obtains the intelligent net system of IN service information, this intelligence formation module 43 comprises: a plurality of intelligent member's module 431-43n, be connected with Call Center Server 41 and voice extensible markup language server 42, be used for carrying out interactive voice and obtain voice messaging, submit to this voice messaging to give voice extensible markup language server 42 simultaneously by Call Center Server 41 and fixed terminal.
The operation principle of said system provided by the present invention is: the SSP server is used for and customer interaction information; The service control point that is connected with SSP, this SCP are used for and the SSP interactive information; Comprising also that the external smart Device IP is set up with SCP and SSP respectively temporarily is connected, come to carry out with SCP that the voice extensible markup language script message sets up that speech channel is connected alternately and with SSP and fixed terminal to carry out voice messaging by SSP mutual; The Call Center Server that is connected with IP device, transmit and route after obtaining next voice extensible markup language script message of transmission and voice messaging, voice extensible markup language server such as ivr server get access to the voice extensible markup language script message information of IP device forwarding and move corresponding VXML script; Ivr server is routed to intelligent member's module (can be artificial treatment) in the intelligent formation module by CCS; This moment, intelligent member's module carried out the voice messaging that voice messaging obtains the required information of this IN service alternately with the fixed terminal user by CCS, IP device and SSP; After obtaining voice messaging simultaneously the defeated machine of this voice messaging is promptly submitted to, submitted to ivr server vxml script by CCS.
This system is by integrating CTI and VXML technology, and user's calling is connected to special intelligent member's module, and intelligent member's module is collected user profile neatly, and the information that sends these relevant IN services is to the intelligent network server end; For non intelligent fixed terminal and the limited fixed terminal user of operation who uses IN service provides the identical functions with the intelligent fixed terminal use.
Be illustrated in figure 4 as the flow chart that the present invention obtains the method for IN service information, this method may further comprise the steps:
Step 1: fixed terminal sends for example PCC business of IN service call request to the intelligent network business exchange point; Fixed terminal is the restricted property of operation of non intelligent fixed terminal such as non-DTMF phone or this fixed terminal herein, promptly is used for inputing card number, password;
Step 2: Service Switching Point obtains the current PCC IN service to fixed terminal and calls out the PCC IN service relevant information need the fixed terminal input such as the user name and the password of authentication information needs;
Step 3: Service Switching Point judges that the response message whether receive the IN service relevant information that fixed terminal returns in the given time is user name and password, as does not receive that then execution in step 4; As receive then and finish;
Step 4: the name a person for a particular job time exceeded message of fixed terminal of operation exchange reports service control point, and service control point is set up and is connected with the speech channel of external smart equipment;
Step 5: service control point moves the voice extensible markup language script operation message that message promptly needs to obtain to fixed terminal the professional authentication information of being correlated with of this PCC by the transmission one of external smart equipment to the script that fixed terminal obtains the IN service relevant information, arrives the computer telephone integration center;
Step 6: the computer telephone integration center obtains the script operation message of IN service relevant information according to this to fixed terminal, by Service Switching Point and external smart equipment, obtain replying of the relevant authentication information of this PCC IN service to fixed terminal, this is replied and is some voice messagings, and will obtain this reply and return service control point.
Because non intelligent fixed terminal or operate the influence of limited fixed terminal, the prior art service control point can not obtain the needed information of IN service such as some authentication information user name and password, pass through above-mentioned steps, the present invention has realized that the user is using IN service for example PCC business and credit card authentication etc., and service control point acquires the needed relevant information of IN service by external smart equipment and computer telephone integration center.
Be illustrated in figure 5 as another flow chart that the present invention obtains the method for IN service relevant information, described in this flow chart after service control point obtains needed relevant information of IN service such as username and password, the service control point transmission stops message and promptly sends the message that stops the operation of voice extensible markup language script, stops the script operation at computer telephone integration center and discharges shared traffic resource; Also notify simultaneously external smart equipment, disconnect with service control point between logic be connected.This flow chart description further comprising the steps of after step 6 shown in Figure 4:
Step 7: service control point sends by external smart equipment and stops voice extensible markup language script operation message to the computer telephone integration center;
Step 8: the computer telephone integration center stops the script operation of voice extensible markup language script operation message abort and discharges traffic resource according to this;
Step 9: service control point is connected to the appointment destination Mobile Station International ISDN Number according to replying with this IN service calling.
Be illustrated in figure 6 as a detailed flow chart of step 5 and step 6 in the flow process shown in Figure 4, step 5 shown in Figure 4 comprises:
Step 51: service control point sends one and obtains the relevant authentication information of PCC IN service, and corresponding script operation message is to external smart equipment;
Step 52: the connection request of the Call Center Server at initiation of external smart equipment and computer telephone integration center;
Step 53: external smart equipment will be given Call Center Server as obtaining the corresponding script operation of PCC IN service authentication information message after the successful connection;
Step 54: Call Center Server is transmitted voice extensible markup language server such as the Interactive Voice Response server (ivr server) of this script operation information to the computer telephone integration center.
The compuphone integration hub obtains the script operation message of PCC IN service authentication information according to this in the step 6 shown in Figure 4, obtain the replying of current PCC IN service relevant authentication information with external smart equipment to fixed terminal by Service Switching Point, be specially:
Step 61: the voice extensible markup language server at computer telephone integration center moves the voice expansion table language scripts of this script that obtains PCC IN service authentication information operation message correspondence;
Step 62: set up being connected of intelligent formation module and fixed terminal by Service Switching Point and external smart equipment, to fixed terminal (as the restricted property of the operation of non-DTMF phone or this fixed terminal) obtain as described in the replying of IN service relevant information; Be specially: the voice extensible markup language script will obtain the order that the relevant authentication information of this PCC IN service replys by Call Center Server and be routed to intelligent formation module, order by Service Switching Point and external smart equipment according to this, intelligent member's module (also can be artificial treatment) in the intelligence formation module is set up speech channel with fixed terminal and is connected, and obtains the relevant authentication information of this PCC IN service to fixed terminal and replys.
Step 63: relevant the replying of authentication information of IN service this time that intelligent member's module (also can be artificial treatment) will be obtained submitted to the voice extensible markup language server;
Step 64: the voice extensible markup language server moves corresponding voice extensible markup language script by reply the return to external smart equipment of Call Center Server with the relevant authentication information of this time IN service;
Step 65: replying that external smart equipment will obtain returns to service control point.
Be illustrated in figure 7 as a detailed process of step 8 shown in Figure 5, this step 8 specifically comprises: step 81: the Call Center Server at computer telephone integration center receives that IP device transmits stop script operation message after, this is stopped voice extensible markup language script operation forwards to the voice extensible markup language server; Step 82: the voice extensible markup language server is according to this message abort voice extensible markup language script operation and discharge resource.
Intelligent network when using certain IN service, is realized use to various IN services by method provided by the invention a non-DTMF fixed terminal user.When intelligent network service exchange point (SSP) server does not receive certain IN service response characteristic information of fixed terminal user transmission, import the card number authentication as authentication service needed user, when the user can't import by fixed terminal, the SSP server reports Service Control Point with the time exceeded message of fixed terminal, and SCP sets up and is connected with the interim of ip intelligent peripherals; After the successful connection, SCP sends one and obtains script (script_run) the operation message of IN service relevant information to external IP equipment to fixed terminal; IP device is initiated the connection request with Call Center Server; IP device is given CCS with this script_run message after the successful connection; CCS transmits this information to mutual voice response (IVR) server; Ivr server moves the VXML script of this script_run message correspondence, and this script routes the call to an intelligent member's module (also can artificial treatment) in intelligent formation with the fixed terminal user by CSS; Intelligence member module is collected this IN service information needed such as card number, password, called etc. promptly set up voice speech channel between SSP and IP device and be connected temporarily, submits to these information to give the VXML script; The VXML script is given IP device by the CCS return results; After SCP receives the result, send and to stop script operation message (Script_Stop message) and notify SSP and IP device to cancel this voice speech channel simultaneously for IP device to be connected; IP device arrives IVR by CCS with this Script_Stop transfer of messages; Ivr server is according to this message abort script and discharge voice and traffic resource; Behind the SCP acquired information this IN service is called out and is connected to the destination Mobile Station International ISDN Number of appointment simultaneously.By said method, fixed terminal such as non intelligent fixed terminal have been realized or have operated limited fixed terminal when using IN service that server end obtains some relevant informations such as the username and password of relevant IN service smoothly.
It should be noted last that, above embodiment is only unrestricted in order to technical scheme of the present invention to be described, although the present invention is had been described in detail with reference to preferred embodiment, those of ordinary skill in the art is to be understood that, can make amendment or be equal to replacement technical scheme of the present invention, and not break away from the spirit and scope of technical solution of the present invention.
Claims (14)
1, a kind of system that obtains business information wherein, comprising:
Service Switching Point is used for and the fixed terminal interactive information;
Service control point is connected with described Service Switching Point, is used for and this Service Switching Point interactive information;
External smart equipment is connected with service control point with Service Switching Point respectively, is used for that to carry out the voice extensible markup language script message mutual with service control point, and and Service Switching Point set up speech channel and fixed terminal to carry out voice messaging mutual;
The computer telephone integration center is connected with external smart equipment, and be used to obtain and transmit voice extensible markup language script message and voice messaging, operation voice extensible markup language script, it is mutual to carry out voice messaging by external smart equipment and fixed terminal.
2, system according to claim 1, wherein, described computer telephone integration center comprises:
Call Center Server is connected with external smart equipment, is used to obtain voice extensible markup language script message and voice messaging and transmits and route;
The voice extensible markup language server is connected with Call Center Server, is used to obtain the voice extensible markup language script message and moves corresponding voice expansion table language scripts.
3, system according to claim 2, wherein, described computer telephone integration center also comprises:
Intelligence formation module is connected with Call Center Server and voice extensible markup language server, is used to carry out interactive voice and obtains voice messaging, submits to this voice messaging to give the voice extensible markup language server simultaneously.
4, system according to claim 3, wherein, described intelligent formation module comprises:
A plurality of intelligent member's modules, be connected with Call Center Server and voice extensible markup language server, be used for carrying out interactive voice and obtain voice messaging, submit to this voice messaging to give the voice extensible markup language server simultaneously by Call Center Server and fixed terminal.
5, a kind of method of obtaining business information may further comprise the steps:
Step 1: Service Switching Point judges whether receive the response message of the required business information of returning of fixed terminal in the given time, as does not receive that then execution in step 2;
Step 2: the name a person for a particular job time exceeded message of fixed terminal of operation exchange reports service control point, and service control point sends one by external smart equipment and obtains the script operation message of business information to the computer telephone integration center to fixed terminal;
Step 3: the computer telephone integration center obtains the script operation message of business information according to this to fixed terminal, obtains replying of described business information to fixed terminal, and this is replied return service control point.
6, method according to claim 5 wherein, also comprises before the step 1:
Step 11: Service Switching Point receives fixed terminal after the service call request that Service Switching Point sends, and obtains the business information that current business is called out needs the fixed terminal input to fixed terminal.
7, method according to claim 5 wherein, also comprises after the described step 3:
Step 4: service control point sends by external smart equipment and stops script operation message to the computer telephone integration center;
Step 5: the computer telephone integration center stops the script operation of script operation message abort and discharges traffic resource according to this;
Step 6: service control point is connected to the appointment destination Mobile Station International ISDN Number according to replying with the current intelligent service calling.
8, according to the arbitrary described method of claim 5-7, wherein, step 2 is specially:
Step 21: service control point transmission one is obtained business information script operation message to external smart equipment to fixed terminal;
Step 22: the connection request of the Call Center Server at initiation of external smart equipment and computer telephone integration center;
Step 23: external smart equipment will be somebody's turn to do to fixed terminal and obtain the script operation message of business information to Call Center Server after the successful connection;
Step 24: Call Center Server is transmitted this and is obtained the voice extensible markup language server of the script operation information of business information to the computer telephone integration center.
9, method according to claim 8, wherein, obtain replying of described business information to fixed terminal in the step 3 and be specially: the computer telephone integration center obtains replying of described business information by Service Switching Point and external smart equipment to fixed terminal.
10, method according to claim 9, wherein, the compuphone integration hub obtains the replying of described business information by Service Switching Point and external smart equipment to fixed terminal according to this script operation message from business information to fixed terminal that obtain and is specially in the step 3:
Step 31: the voice extensible markup language server at computer telephone integration center moves this voice expansion table language scripts from the script operation message correspondence of business information to fixed terminal that obtain;
Step 32: set up being connected of intelligent formation module and fixed terminal by Service Switching Point and external smart equipment, obtain replying of described business information to fixed terminal.
11, method according to claim 10, wherein, step 32 is specially: the voice extensible markup language script will obtain described business information by Call Center Server and reply and be routed to intelligent formation module, by Service Switching Point and external smart equipment, intelligent member's module and fixed terminal in the intelligence formation module connect, and obtain described business information to fixed terminal and reply.
12, method according to claim 10, wherein, in the step 3 this is replied and return service control point and be specially:
Step 33: the replying of described business information that intelligent member's module in the intelligent formation module at computer telephone integration center will be obtained submitted to the voice extensible markup language server;
Step 34: the voice extensible markup language server moves corresponding voice extensible markup language script and returns this by Call Center Server and reply to ip intelligent peripherals equipment;
Step 35: described the replying that ip intelligent peripherals equipment will obtain returns to service control point.
13, method according to claim 7, wherein, step 4 is specially:
Service control point sends and stops script operation message to ip intelligent peripherals equipment; Ip intelligent peripherals equipment will stop script operation transfer of messages to the voice extensible markup language server by Call Center Server.
14, method according to claim 7, wherein, described step 5 is specially: the Call Center Server at computer telephone integration center stops script operation forwards to the voice extensible markup language server with this, and the voice extensible markup language server is according to this message abort script operation and discharge traffic resource.
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| Application Number | Priority Date | Filing Date | Title |
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| CNB2006100730033A CN100550945C (en) | 2006-04-10 | 2006-04-10 | Obtain the system and method for business information |
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| CNB2006100730033A CN100550945C (en) | 2006-04-10 | 2006-04-10 | Obtain the system and method for business information |
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| CN1968323A true CN1968323A (en) | 2007-05-23 |
| CN100550945C CN100550945C (en) | 2009-10-14 |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101115214B (en) * | 2007-08-15 | 2011-04-20 | 华为技术有限公司 | Method, equipment and system for intelligent call routing |
| CN101846525B (en) * | 2009-03-23 | 2012-08-08 | 华为软件技术有限公司 | Navigation information processing and acquiring methods and device |
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2006
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101115214B (en) * | 2007-08-15 | 2011-04-20 | 华为技术有限公司 | Method, equipment and system for intelligent call routing |
| CN101846525B (en) * | 2009-03-23 | 2012-08-08 | 华为软件技术有限公司 | Navigation information processing and acquiring methods and device |
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| Publication number | Publication date |
|---|---|
| CN100550945C (en) | 2009-10-14 |
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