CN1812444A - A group switchboard and realizing method and communicating method thereof - Google Patents
A group switchboard and realizing method and communicating method thereof Download PDFInfo
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- CN1812444A CN1812444A CN 200510002614 CN200510002614A CN1812444A CN 1812444 A CN1812444 A CN 1812444A CN 200510002614 CN200510002614 CN 200510002614 CN 200510002614 A CN200510002614 A CN 200510002614A CN 1812444 A CN1812444 A CN 1812444A
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Abstract
A group switchboard consists of voice switchboard for ensuring communication between calling terminal and called terminal according to voice communication request sent by calling terminal and group member information in databank, and group member databank connected with voice switchboard for storing group member name and its corresponding information. It is featured as setting voice identification technique in group switchboard for obtaining telephone number to be connected and for allowing a calling terminal to enter number checking function for playing checked out called number to user.
Description
Technical field
The present invention relates to the network communications technology, relate in particular to a kind of group switchboard and its implementation and its communication means.
Background technology
In the prior art, realize that group switchboard has dual mode usually, the one, the centrex (Centrex) that provides by end office switch, the 2nd, by the PBX (PBX) that is exclusively used in group user.The basic function of described Centrex and PBX is to provide extension number dialing for user in the group.These two kinds of implementations all need be such as the support of special software and hardwares such as switch.
Above-mentioned switch provides console, and has the function that the cornet of user's input is transferred automatically.For example, when external call dialed into group switchboard, extension number was dialed in exchange prompting " requesting extension number " again, just can be routed on the specific telephone set.But during enquiring telephone number, need manual service, for example,, need be routed to the operator and attend a banquet, obtain by attendant's artificial enquiry of attending a banquet if make inquiries about a telephone number.
The console that utilizes switch to provide, the step of calling is as follows: when the external call terminal is dialed group main number, call proceeding is to the switch console; Interchange system prompts user please directly dials extension, and directory enquiry requests 0, dials the extension set cornet as the user, and switch continues called, otherwise is routed to the operator; Operator's artificial treatment user's directory enquiry and call request, whether call establishment is also obtained by operator's artificial enquiry.When internal user is called outward, directly dial certain numeral earlier, then dial the telephone number that will dial again, as dialing 0 or 9 earlier, dial the external call number again.
The number of users of being supported on the above-mentioned switch has certain restriction.Call service station function needs the exchange hardware support.If after the user reaches some, when increasing the user again, must buy new switch again, or upgrading hardware equipment, thereby increased entreprise cost.And existing switch does not possess automatic query capability, must manually be finished by the operator for the identification of voice, thereby increase personnel's spending.
Summary of the invention
The objective of the invention is shortcoming, a kind of group switchboard and its implementation and its communication means are provided, thereby have cancelled the number of users quantitative limitation, and saved entreprise cost at above-mentioned prior art.
The invention provides a kind of group switchboard, comprising: voice exchange, group member database;
Described group member database comprises group member title and group member information corresponding with it, and links to each other with the voice exchange;
The information that described voice exchange is used for the voice communication request that sends according to calling terminal and group member database makes between calling terminal and the terminal called and communicates.
Described voice exchange comprises the speech recognition device that is used to discern voice.
Described voice exchange also comprises the requestor that is used to inquire about group's member database.
Described voice exchange also comprises processor, is used for handling accordingly according to the result of identification and the result of requestor.
The present invention also provides a kind of method that generates group switchboard in intelligent network, comprising:
A, the service creation environment by intelligent network are configured group switchboard business;
B, the group switchboard business that is disposed is submitted to the service management point;
C, service management point distribute a telephone number as exchange for this group switchboard business, and configuration and corresponding service logic of group switchboard business and resource.
In the described steps A group's business is configured and comprises and import group member title and telephone number corresponding and additional information with it.
The present invention also provides a kind of method of utilizing group switchboard to communicate, comprising:
A, calling terminal send voice communication request to the voice exchange;
B, voice exchange carry out speech recognition to voice communication request;
C, in the group member database, mate according to the result of speech recognition;
D, if the match is successful, then the voice exchange obtains group member information according to matching result, and generates telephone number to be continued according to group member information, treats the telephone number that continues and continues.
Described group member information comprises the telephone number information and the additional information of group member.
The telephone number information of described group member comprises office telephone number, home phone number, cell-phone telephone number and phs telephone number.
Described additional information comprises affiliated function, post and e-mail address.
Described step D further comprises: treat the telephone number that continues and carry out order and continue, till the success that continues, or continue to finish and successfully carry out fault processing not yet.
Described step D further comprises: if the match is successful, then the voice exchange obtains telephone number to be continued according to matching result, and is that telephone number to be continued sends note, leaves a message or asks for business card.
Described step D further comprises: if coupling is unsuccessful, then whether the voice exchange judges number of times that calling terminal sends voice communication request greater than maximum reattempt times, if greater than, the processing of then failing, otherwise the request calling terminal resends voice communication request.
Utilize the present invention, realize the function of automatic group switchboard therefore, not having restricted problem number of users by the intelligent network business software mode.Because group switchboard of the present invention adopts speech recognition technology to discern voice, and according to voice identification result, by inquiry group member database, realize the telephone number of switching called terminal registration, and group switchboard of the present invention also allows the calling subscriber to enter automatic number inquiry function, the called number that inquires played to the user, thereby made things convenient for the user, and saved operator's expense, thereby reduced the service operation cost.
Description of drawings
Fig. 1 is the schematic diagram of group telephone exchange system of the present invention;
Fig. 2 shows the networking schematic diagram of intelligent network;
Fig. 3 shows the communication flow diagram according to group switchboard of the present invention;
Fig. 4 shows the using method of group switchboard of the present invention.
Embodiment
Understand and realization the present invention the existing embodiments of the invention of describing in conjunction with the accompanying drawings for the ease of persons skilled in the art.
Along with the development of intelligent network technology with popularize, utilize existing intelligent network basis, realize the group switchboard function by the software engineering that loads new intelligent network, be a new developing direction of group switchboard.
According to the present invention, as shown in Figure 1, the invention provides a kind of group switchboard, comprising: group member database, voice exchange.Described group switchboard links to each other with terminal, to realize communicating by letter between calling terminal and the terminal called.
Calling terminal can send voice communication request to the voice exchange, or receives the response of voice exchange.
Store title and telephone number corresponding with it and the out of Memory of each member in the group in the group member database, described telephone number comprises Work Telephone number, phone number, home phone number and Personal Handy-phone System number etc.Described out of Memory comprises affiliated function, post, e-mail address etc.
The voice exchange links to each other with terminal by public network, the voice exchange can be according to the voice communication request of calling terminal, and this voice communication request carried out speech recognition, and according to identification the result in the group member database, inquire about, thereby obtain telephone number to be continued or out of Memory, and continue according to telephone number to be continued, make to communicate between the terminal.
The voice exchange comprises: speech recognition device, and it is used to discern voice; Requestor, it is used to inquire about group's member database; And processor, be used for handling accordingly according to the result of identification and the result of requestor.
Introduce the implementation method of group switchboard of the present invention below.
Group switchboard of the present invention is based on intelligent network formation, at first introduces the function of the part and the each several part of intelligent network.
As shown in Figure 2, intelligent network comprises: Service Switching Point, it is used for PSTN and/or ISDN are connected to service control point, can identify the solicited message of group switchboard business, and will send to service control point, and the response message that service control point is made group switchboard business is fed back to PSTN and/or ISDN from the group switchboard business solicited message of PSTN and/or ISDN; Service control point, it is the core component of intelligent network, be used for storaging user data and service logic, receive the request Query Information that Service Switching Point is sent here, and according to request Query Information inquiry group member database, and carry out various decodings, simultaneously, service control point can start different service logics according to the call event of offering on the Service Switching Point, send the calling control command according to service logic to the corresponding business exchange point, thereby realize various callings, the standard interface protocol according to intelligent network between service control point and the Service Switching Point communicates; Signalling Transfer Point, it is the part of No.7 signaling network, is used to finish the signaling transmission between Service Switching Point and the service control point; Ip intelligent peripherals, it finishes some required parts of group switchboard business of the present invention for assisting, and has various phonetic functions, and as phonetic synthesis, the playback notice receives DTMF pulsing, carries out speech recognition or the like; The service management point, it can carry out service logic management, Service Data Management, user data management, professional monitoring and traffic management; Service creation environment, be used for generating the group switchboard business logic according to client's demand, and for the group switchboard business designer provides friendly graphics edition interface, the client utilizes various standard pels to design the service logic of new business, and defines corresponding data for it.
When the needs group switchboard business, at first will be to intelligent network application group switchboard business, concrete steps are as follows, at first the web maintain pages that provides by intelligent network (being service creation environment) is configured group switchboard business, as telephone number and the out of Memory corresponding that imports member in the group for the user with it, after configuration finishes, the group switchboard business that is disposed is submitted to the service management point, at last for this application person distributes a telephone number as exchange, and configure correspondent service logic and resource.
Below in conjunction with Fig. 3 communication means according to group switchboard of the present invention is described.
As shown in Figure 3, in step 31, calling terminal sends voice communication request to the voice exchange, in step 32, the voice exchange carries out speech recognition to voice communication request, and in step 33, the voice exchange mates in the group member database according to the result of speech recognition.
In step 35, judge whether coupling is successful, if the match is successful, in step 36, the voice exchange obtains telephone number information to be continued and other relevant information, and according to voice communication request above-mentioned information is handled, if comprising, the voice communication request of calling terminal is routed to terminal called, then calling terminal is routed to terminal called according to telephone number to be continued; If comprising, voice communication request asks for business card, then ask for terminal called user's business card, promptly asking for the terminal called user registers for information about, play terminal called user's e-mail address, post etc. to calling terminal as the voice exchange, the content of being play can customize according to user's needs, or only play partial information such as e-mail address wherein or only play post, also can play its full content; If voice communication request is included as terminal called user message, then can be terminal called user message; Otherwise, in step 37, the processing of failing of voice exchange, perhaps notify calling terminal to resend voice communication request, up to the match is successful to voice identification result or calling terminal send the voice communication request of pre-determined number (as 3 times) after till, at this moment, if the match is successful, then handle according to step 36, the processing otherwise the voice exchange is failed is as the voice that get nowhere to the terminal plays coupling.
In step 36, telephone number to be continued comprises office telephone number, home phone number, mobile phone, Personal Handyphone System etc.Treating the telephone number that continues continues, can treat in the telephone number that continues arbitrary telephone number or part telephone number continues, till continue success or telephone number to be continued have all continued also not success, according to the present invention, at first treat the telephone number that continues and carry out predefined procedure, connect then according to predetermined order and continue, till continue success or telephone number to be continued have all continued also not success.
Using method according to group switchboard of the present invention is described below.
As shown in Figure 4, in step 41, the user dials group main number, and system enters the phonetic dialing operation flow.In step 42, the system prompt user " welcomes to use native system, please say the other side's title or title+the other side's contact method "; In step 43, the user according to system suggestion says party name or title+the other side's contact method, and as Dong Xiaoyi or Dong Xiaoyi+the other side's contact method, described contact method comprises phone number, home phone number, Work Telephone number of the other side etc.
In step 44, the voice exchange at first carries out speech recognition to " title " or " title+the other side's contact method " that the user says, and the telephone contact mode that obtains being complementary according to the result queries group member database of speech recognition, perhaps the user did not speak in the specific time, it is unsuccessful to be considered as coupling, if coupling is unsuccessful, in step 46, judge that whether the unsuccessful number of times of coupling is greater than given number of times, if less than given number of times (for example 3 times), as less than given number of times (less than 3 times), then execution in step 47, again point out the user to say party name or title+contact method, execution in step 3 then.If the match is successful, in step 45, then system prompt is to user prompt " the telephone contact mode of Dong Xiaoyi is xxxxxx; you can be by 1 to him message or a voice SMS; by 2 call peers, ask for the other side's business card by 3 ", at this moment, if the user selects 1, then enter the message or the flow process of sending short messages, select 2, then enter the call peer flow process, select 3, then enter and ask for the other side's business card flow process.
Therefore, the present invention can be by realizing by software mode on intelligent network, as long as just can activate the service in the intelligent network coverage, so can cover the bigger scope of business.
In addition, because the present invention adopts the group member database to store the member of this group for information about, as telephone number information and out of Memory, and continue according to the information of being stored, its ability that continues no longer relies on the ability of switching equipment, not only can directly be routed on the Work Telephone, also can be routed on home phone number, mobile phone or the Personal Handyphone System, therefore, there is not the capacity problem of switching equipment in group switchboard of the present invention, thereby make the enterprise needn't be, thereby saved spending because of the capacity problem of switching equipment exchange device more.In addition, the present invention has also greatly improved the scope of continuing.
Because group switchboard of the present invention possesses speech recognition capabilities, not only is more convenient for the user to use.And concerning the enterprise that uses group switchboard, also needn't utilize the operator to carry out enquiring telephone number, therefore, also reduced personnel's problem of paying wages.
In addition, according to the present invention, abundant more business tine can also be provided in conjunction with various intelligent network function, can register a plurality of forwarding numbers such as the personal user in each group, whether continue successfully by the automatic call identifying of intelligent network, but arrive other phones as unsuccessful sequential transfer; That intelligent network can also provide is various, charging policy flexibly.
Though described the present invention by embodiment, those of ordinary skills know, without departing from the spirit and substance in the present invention, just can make the present invention that many distortion and variation are arranged, and scope of the present invention is limited to the appended claims.
Claims (13)
1. a group switchboard is characterized in that, comprising: voice exchange, group member database;
Described group member database comprises group member title and group member information corresponding with it, and links to each other with the voice exchange;
The information that described voice exchange is used for the voice communication request that sends according to calling terminal and group member database makes between calling terminal and the terminal called and communicates.
2. group switchboard according to claim 1 is characterized in that, described voice exchange comprises the speech recognition device that is used to discern voice.
3. group switchboard according to claim 1 is characterized in that, described voice exchange also comprises the requestor that is used to inquire about group's member database.
4. group switchboard according to claim 1 is characterized in that, described voice exchange also comprises processor, is used for handling accordingly according to the result of identification and the result of requestor.
5. a method that generates group switchboard in intelligent network is characterized in that, comprising:
A, the service creation environment by intelligent network are configured group switchboard business;
B, the group switchboard business that is disposed is submitted to the service management point;
C, service management point distribute a telephone number as exchange for this group switchboard business, and configuration and corresponding service logic of group switchboard business and resource.
6. the method for generation group switchboard according to claim 5 is characterized in that, in the described steps A group's business is configured to comprise and import group member title and telephone number corresponding with it and additional information.
7. a method of utilizing group switchboard to communicate is characterized in that, comprising:
A, calling terminal send voice communication request to the voice exchange;
B, voice exchange carry out speech recognition to voice communication request;
C, in the group member database, mate according to the result of speech recognition;
D, if the match is successful, then the voice exchange obtains group member information according to matching result, and generates telephone number to be continued according to group member information, treats the telephone number that continues and continues.
8. the method for utilizing group switchboard to communicate according to claim 7 is characterized in that, described group member information comprises the telephone number information and the additional information of group member.
9. the method for utilizing group switchboard to communicate according to claim 8 is characterized in that, the telephone number information of described group member comprises office telephone number, home phone number, cell-phone telephone number and phs telephone number.
10. the method for utilizing group switchboard to communicate according to claim 8 is characterized in that described additional information comprises affiliated function, post and e-mail address.
11. the method for utilizing group switchboard to communicate according to claim 7, it is characterized in that, described step D further comprises: treat the telephone number that continues and carry out order and continue, till the success that continues, or continue to finish and successfully carry out fault processing not yet.
12. the method for utilizing group switchboard to communicate according to claim 7, it is characterized in that, described step D further comprises: if the match is successful, then the voice exchange obtains telephone number to be continued according to matching result, and is that telephone number to be continued sends note, leaves a message or asks for business card.
13. the method for utilizing group switchboard to communicate according to claim 7, it is characterized in that, described step D further comprises: if coupling is unsuccessful, then the voice exchange judges that whether calling terminal sends the number of times of voice communication request greater than maximum reattempt times, if greater than, the processing of then failing, otherwise the request calling terminal resends voice communication request.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200510002614 CN1812444A (en) | 2005-01-24 | 2005-01-24 | A group switchboard and realizing method and communicating method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200510002614 CN1812444A (en) | 2005-01-24 | 2005-01-24 | A group switchboard and realizing method and communicating method thereof |
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| CN1812444A true CN1812444A (en) | 2006-08-02 |
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| CN 200510002614 Pending CN1812444A (en) | 2005-01-24 | 2005-01-24 | A group switchboard and realizing method and communicating method thereof |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN100493216C (en) * | 2007-04-03 | 2009-05-27 | 华为技术有限公司 | SMS processing method of group telephone exchange and server |
| CN102316228A (en) * | 2011-09-21 | 2012-01-11 | 中兴通讯股份有限公司 | Method for telephone operator to realize inserting conversation in switchboard service, apparatus and system thereof |
| CN102801877A (en) * | 2012-05-23 | 2012-11-28 | 任峰 | Interactive voice response (IVR)-free virtual switchboard service method and system |
| CN103179286A (en) * | 2011-12-21 | 2013-06-26 | 中国电信股份有限公司 | Call control method and system |
| CN108399476A (en) * | 2017-02-06 | 2018-08-14 | 中国移动通信集团湖南有限公司 | User relationship data processing method and processing device |
| CN109995931A (en) * | 2017-12-29 | 2019-07-09 | 北京国双科技有限公司 | It is a kind of to realize the method and device called automatically |
| CN114285948A (en) * | 2021-12-23 | 2022-04-05 | 号百信息服务有限公司 | Voice intelligent switching system and method for enterprise switchboard |
-
2005
- 2005-01-24 CN CN 200510002614 patent/CN1812444A/en active Pending
Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN100493216C (en) * | 2007-04-03 | 2009-05-27 | 华为技术有限公司 | SMS processing method of group telephone exchange and server |
| CN102316228A (en) * | 2011-09-21 | 2012-01-11 | 中兴通讯股份有限公司 | Method for telephone operator to realize inserting conversation in switchboard service, apparatus and system thereof |
| WO2013040832A1 (en) * | 2011-09-21 | 2013-03-28 | 中兴通讯股份有限公司 | Method, device and system for enabling the operator inserting calling in switchboard service |
| CN103179286A (en) * | 2011-12-21 | 2013-06-26 | 中国电信股份有限公司 | Call control method and system |
| CN103179286B (en) * | 2011-12-21 | 2015-05-20 | 中国电信股份有限公司 | Call control method and system |
| CN102801877A (en) * | 2012-05-23 | 2012-11-28 | 任峰 | Interactive voice response (IVR)-free virtual switchboard service method and system |
| CN102801877B (en) * | 2012-05-23 | 2015-02-18 | 任峰 | Interactive voice response (IVR)-free virtual switchboard service method and system |
| CN108399476A (en) * | 2017-02-06 | 2018-08-14 | 中国移动通信集团湖南有限公司 | User relationship data processing method and processing device |
| CN108399476B (en) * | 2017-02-06 | 2020-12-04 | 中国移动通信集团湖南有限公司 | User relationship data processing method and device |
| CN109995931A (en) * | 2017-12-29 | 2019-07-09 | 北京国双科技有限公司 | It is a kind of to realize the method and device called automatically |
| CN109995931B (en) * | 2017-12-29 | 2021-12-24 | 北京国双科技有限公司 | Method and device for realizing automatic calling |
| CN114285948A (en) * | 2021-12-23 | 2022-04-05 | 号百信息服务有限公司 | Voice intelligent switching system and method for enterprise switchboard |
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Open date: 20060802 |