CN1794769A - Electronic long distance auto-service system and its implementing method - Google Patents
Electronic long distance auto-service system and its implementing method Download PDFInfo
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- CN1794769A CN1794769A CN 200510134257 CN200510134257A CN1794769A CN 1794769 A CN1794769 A CN 1794769A CN 200510134257 CN200510134257 CN 200510134257 CN 200510134257 A CN200510134257 A CN 200510134257A CN 1794769 A CN1794769 A CN 1794769A
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Abstract
An electronic long distance casll self-help service system and a method for realization includes an access stage, an authority-limit verification, service control, operation of call fee, data access and a system management and the mthod is realized by an electronic long distance self-help service platform, a programmable exchange, a database server, a service process machine and a user end server in a same Ethernet and connected with the PSTN advantaged that an enterprise as a group user can realize the control on on-off, charge to the fee, balance enquiry and fee pre-control by self-help of the calling.
Description
Technical field
The invention belongs to field of telecommunications, relate to a kind of electronic long distance auto-service system and its implementation.
Background technology
As the highest market of profit margin in the speech business, long-distance call becomes the main battle ground of telecom operators' contention all the time.Along with the shortage of new business growth point, increment space limited, the market share that each operator's long-distance call voice income occupies has become white-hot because the existence of competition factor go fromes bad to worse around the competition of long-distance market.Not increasing the income of raising operation simultaneously under the Internet resources situation, become the extremely urgent problem that needs solution.Operator must be developing to come in the face of competition, with the differentiated business structure as competitive method, for the medium and small user of commercial enterprise provides personalized service.Yet the form of service that just present China each operator of long-distance voice market provides to the enterprise customer, the complete framework of the differentiation that is provided phone price and the pass of air time fasten, and the professional form of expression all is duplicate, and personalized service is not known where to begin especially.
In addition, often just consider when current enterprise uses long-distance telecommunications service, save company's operating cost from the preferential aspect of the rate of telephone expenses.But in fact just simply open the toll message authority at different posies for employee's long-distance telephone expenses, and uncontrollable employee's long-distance telephone expenses amount, this passive-type management, the result who causes be exactly every month enterprise have to the not low long-distance telephone expenses of expense are checked, the operating cost of enterprise is growing on and on.
Summary of the invention
The objective of the invention is to overcome the defective of prior art, a kind of electronic long distance auto-service system and its implementation are provided, be used to solve the uncontrollable passive management problem of the enterprise of present existence the long-distance telephone expenses of employee.The enterprise customer is by online, login this business platform, just can easily realize the setting of enterprise to the long-distance telephone expenses amount of employee, the inquiry of employee's telephone expenses operating position, the download of month Call Detail Record, functions such as the printing of various statistical report forms, and, the enterprise customer also can initiatively carry out the may command management to employee's long-distance telephone expenses, thereby has saved the operating cost of enterprise greatly.
Electronic long distance auto-service system of the present invention is based on the electronic long distance auto business platform that is connected with public switch telephone network, its concrete structure comprises: programmable switch, database server, service processor and user side server, they are in the same Ethernet.
Wherein, described programmable switch realizes that with public switch telephone network network is connected, realization to toll telephone supplement with money, the operation of telephone expenses such as binding, according to user's request telephone expenses are carried out a series of modification, this modifications is undertaken by the intelligent network of the telecom operators that are correlated with.
Described database server is mounted with application data base, be responsible for providing the management of various application datas, these application datas comprise agent and final enterprise customer's log-on message, this database server is set up unique corresponding relation between the management information of a registered user name and this registered user name, wherein, agent's user name adopts 8 Arabic numerals codings: 1-4 position Arabic numerals are city/area code, adopt city/regional trunk code to distinguish (as: 0100 is Beijing, and 0471 is Huhehaote, Inner Mongol); The 5-8 position is agent's numbering, adopts artificially to be provided with.In addition, final enterprise customer's log-on message manages by the Customs Assigned Number of setting, and the Customs Assigned Number correspondence is acted on behalf of trading company.
Described service processor is the server with special software programs, it realizes user's login, member's toll message amount is provided with, the setting of telephone expenses rights of using, personal management, the generation of various forms, the inquiry of historical data and statistics, and increase of various management information, deletion, change, inquiry etc.
Described user side server is the server with special software programs, be used for user identity is assert, the record of IP address and control, password is inputed control by mistake, and the telephone expenses authority is used control, the dangerous command restriction, instruction is filtered, flow control, the user profile in the database server is encrypted storage, and the operation SMS notification of user property and alarm etc.
In addition, the present invention also provides a kind of implementation method of electronic long distance auto business, the user signs in to the electronic long distance auto business platform by the Internet, and input right user name and password can enter enterprise's electronic long distance auto business management system in page displayed.Workflow of the present invention specifically may further comprise the steps: access phase, Authority Verification, professional control, telephone expenses operation, data access, system management.
The invention has the advantages that: 1. the enterprise customer can login by WEB voluntarily, under the situation of participating in, realize enterprise to operations such as employee's telephone expenses amount settings, solved the problem that current enterprise can not carry out the ACTIVE CONTROL management to the long-distance telephone expenses of employee without any need for the business personnel; 2. it provides one promptly to open the personalized Self-Service that promptly stops for the enterprise customer, adopt typing one by one and import the mode of adding the calling subscriber in batches, employee's toll telephone operating position is inquired about, is changed operations such as employee's related data and telephone expenses amount by enterprise, realize the management of manager, solved the problem that current enterprise can not carry out personal management according to self actual conditions the enterprise staff long distance telephone fee; Thereby enterprise by according to employee's toll telephone operating position inquiry according to actual conditions operation such as long-distance telephone expenses amount for the employee sets, actively and efficiently reduced the operating cost of enterprise.
Description of drawings
With embodiment electronic long distance auto-service system of the present invention and its implementation are described in further detail with reference to the accompanying drawings.
Fig. 1 is that the system of the first embodiment of the present invention forms structure chart;
Fig. 2 is the grid topology diagram of the first embodiment of the present invention;
Fig. 3 is systematic functional structrue figure of the present invention;
Fig. 4 is the workflow diagram of electronic long distance auto business of the present invention;
Embodiment
As shown in Figure 1, system of the present invention adopts HTTP, and framework multilayer Service Component is by B/S or C/S mode, business interface all leaves on the Web Server, and business platform may operate on any one server that can support Web Server (or only supporting TCP/IP).It forms structure based on the electronic long distance auto business platform that is connected with public switch telephone network, and specifically comprise: programmable switch, database server, service processor and user side server, they are in the same Ethernet.Wherein, described programmable switch realizes that with public switch telephone network network is connected, realization to toll telephone supplement with money, the operation of telephone expenses such as binding, according to user's request telephone expenses are carried out a series of modification, this modifications is undertaken by the intelligent network of the telecom operators that are correlated with.Described database server is mounted with application data base, be responsible for providing the management of various application datas, these application datas comprise agent and final enterprise customer's log-on message, this database server is set up unique corresponding relation between the management information of a registered user name and this registered user name, wherein, agent's user name adopts 8 Arabic numerals codings: 1-4 position Arabic numerals are city/area code, adopt city/regional trunk code to distinguish (as: 0100 is Beijing, and 0471 is Huhehaote, Inner Mongol); The 5-8 position is agent's numbering, adopts artificially to be provided with.In addition, final enterprise customer's log-on message manages by the Customs Assigned Number of setting, and the Customs Assigned Number correspondence is acted on behalf of trading company.Described service processor is the server with special software programs, it realizes user's login, member's toll message amount is provided with, the setting of telephone expenses rights of using, personal management, the generation of various forms, the inquiry of historical data and statistics, and increase of various management information, deletion, change, inquiry etc.Described user side server is the server with special software programs, be used for user identity is assert, the record of IP address and control, password is inputed control by mistake, and the telephone expenses authority is used control, the dangerous command restriction, instruction is filtered, flow control, the user profile in the database server is encrypted storage, and the operation SMS notification of user property and alarm etc.
Fig. 2 is a grid topology diagram of the present invention, as seen from the figure, group user enterprise signs in to electronic long distance auto-service system platform of the present invention by IP network, open with the caller of self-service realization long-distance telecommunications service and to close, telephone expenses are supplemented with money, inquiry into balance, management means such as telephone expenses pre-control, the programmable switch of this business platform is realized being connected with telecom operators' intelligent network on backstage, in addition, in the present embodiment, the user adopts the PSTN mode to be linked into electronic long distance auto business platform of the present invention, in addition, also can adopt Web, E-mail, SMS, alternate manners such as Fax insert.To realize a plurality of calling numbers of enterprise of this user group being carried out telephone expenses operating functions such as the supplementing with money of toll telephone, binding.
As shown in Figure 3 be the workflow of electronic long distance auto service implementation method of the present invention, it specifically may further comprise the steps: access phase, Authority Verification, professional control, telephone expenses operation, data access and system management.The specific descriptions of each step are as follows:
A. access phase, this stage is meant that the enterprise customer is at first at the web page or the enterprising line operate of remote terminal, then, user's operation information passes on the user side server of native system by internet or dedicated network again, then, the user side server is assert user identity, and record and control enterprise customer's IP address, in addition, the user side server also starts password and inputs control by mistake, the dangerous command restriction, instruction is filtered, operations such as flow control, to prevent that illegal user identity from inserting, the user input password correct after, the user side server will carry out Authority Verification to user's operation information, the operation information qualified for Authority Verification will directly be inserted the electronic long distance auto business platform by the user side server, in this stage, user's access way comprises PSTN, Web, E-mail, SMS, Fax.
B. Authority Verification, this step is meant that the user side server is after receiving user's operation information, it is carried out Authority Verification, the method for verifying authority strategy of this step can adopt the common technology in the active computer network, such as the instruction cipher control of user profile etc., after user's identity and operation information are carried out authentication, its result will return to the user side server, whether insert the user with decision.
C. professional control, this stage is meant after user's Authority Verification passes through, there is its inside in service processor with modularity management, authorize, operation flow control, the submodule of workflow service and maintenance statistics is handled different application by different configurations, because service processor can be realized member's toll message amount setting, the setting of telephone expenses rights of using, personal management, the generation of various forms, multiple functions such as the inquiry of historical data and statistics, so just can support different service application flow processs easily, after service processor is receiving that the user asks, judge that at first which assembly module this request needs handle, then corresponding assembly being passed in this user's request handles, need to judge whether another assembly module to handle after handling, then continue if desired to handle, last, pass to database server with under the result.
D. telephone expenses operation, this stage is meant that service processor realizes operations such as the supplementing with money of phone telephone expenses, bindings, and the needs according to user request carry out a series of modification to telephone expenses, and this modification is by the backstage telecom operators intelligent network that links to each other with electronic long distance auto business platform of the present invention in real time, carry out exactly.
E. data access, this stage realizes that mainly the user calls relevant data message to carry out the self-service management of electronics long-distance service from database server, this step mainly is made up of data access and data call, be responsible for user data, business datum is organized into together, and called by service processor, thereby the toll message amount that realizes member of enterprise is provided with, the telephone expenses rights of using are set, personal management, the generation of various forms, the inquiry of historical data and statistics, and the increase of various management information, deletion, change, self-service management functions such as inquiry, this data access step to objectification, makes things convenient for the operation of data with the treated side of database like this, and the database manipulation of complexity has been encapsulated.
F. system management, this stage is responsible for the Operation Log of each step of recorded electronic long distance auto service implementation method, is responsible for the full-service platform is carried out equipment control, network management, business information and log analysis etc.
Fig. 4 is vocational work flow process figure of the present invention, at first, the user logins business platform of the present invention and adds member of enterprise, then, the database server of system according to enterprise staff in the inside of company post, affiliated function, these user profile of employee's name and calling number are carried out the setting of telephone expenses amount and the telephone expenses of each employee's calling number and are supplemented with money, so that company is to the management of all departments' independent accounting, after this step comprises that specifically following 3 aspects: a. fills in complete user profile and recharge amount, click to add also and supplement with money, the user profile of filling in can be added to caller management member and finish first and supplement with money day; B. after filling in user profile, empty, can continue to add as also needing to add new user, can clicking; If c. enterprise need open a large amount of calling numbers, click from file and import the user, can import the calling subscriber in batches by the form of downloading.Then, after employee's calling number was opened, the employee can also carry out following self-service bookkeeping:
1. information about firms management: provide the caller member who has set is carried out relevant information modification and delete function, this step specifically is divided into following 2 steps: a. information modify feature: the relevant information to the caller member that set is made amendment, and comprises name, post, affiliated function, calling number of calling number end user etc.; B. information deletion function: the user who has set is deleted, and then this user can't use self-service management platform business, and this user account remaining sum will be transferred in enterprise's total account.
2. member's caller is supplemented with money: the caller member who has added for enterprise supplements with money, click is supplemented with money, show this calling subscriber's relevant information, enterprise's total account remaining sum, needs are given the concrete amount of money that this calling subscriber supplements with money at present, click is supplemented with money and promptly be can be the telephone expenses that this calling subscriber fills respective value with.
3. inquire about member's remaining sum: click inquiry member remaining sum, can see that all have set caller member's relevant information, as click querying the balance behind the calling user information, can see the telephone expenses remaining sum situation of this caller member's calling number, as click all remaining sums of inquiry of information about firms below, can show the telephone expenses remaining sum of all caller member numbers.
4. share account charging: shared account charging is a supplementary functions of crying member's management of mobile charge for the corporate boss.This function can be shared several designated telephone number the telephone expenses in the recharging account.Click and share account charging, can show that how much amount of money present total account remaining sum of this enterprise customer and needs fill for shared account, click and supplement with money and can supplement with money this shared account.
5. account member adds: when click account member added, system's demonstration input need be added the telephone number quantity of sharing the account to, and after the input respective numbers, the automatic information that generates member's telephone number of respective numbers on the page of system's meeting is added form.Also can select the operation of account's member deletion: when clicking account's member deletion, system shows the enterprise customer, and all add member's number information of sharing the account to, click deletion and will delete the Subscriber Number of choosing.
6. supplement record queries with money: click and supplement record queries with money, system shows zero-time and concluding time that needs inquiry and the telephone number that needs inquiry, clicks inquiry, just can inquire the supplement record detailed situation of this number in polling cycle.Do not import the telephone number that needs inquiry as the user, then system supplements caller member number that all interpolations are provided with money detail record in polling cycle.
7. modification user profile: click user profile, the user can make amendment to the relevant information of own enterprise.
8. modification password: click and revise password, the user can make amendment to the login password of system.
After long-distance telecommunications service is opened, if the toll charge that the employee dials does not exceed the telephone expenses amount, electronic long distance auto-service system platform then of the present invention will carry out the telephone expenses binding to employee's calling number.
Above-described only is preferred implementation of the present invention.Should be pointed out that for the person of ordinary skill of the art under the prerequisite that does not break away from the principle of the invention, can also make some modification and improvement, these also should be considered as belonging to protection scope of the present invention.
Claims (9)
1. electronic long distance auto-service system, it is characterized in that: be based on the electronic long distance auto business platform that is connected with public switch telephone network, concrete structure comprises: programmable switch, database server, service processor and user side server, they are in the same Ethernet, in addition, described programmable switch is realized being connected with telecom operators' intelligent network on backstage.
2. electronic long distance auto service implementation method is characterized in that: can carry out following self-service management formula operation: calling number is opened, information about firms manage, member's remaining sum is supplemented, inquired about in member's caller with money, share account charging, account member revises, supplement record queries with money, revise user profile, the modification password.
3. electronic long distance auto service implementation method as claimed in claim 2 is characterized in that: described calling number is opened and is comprised the management information about firms and add and supplement with money, add one by one, import in batches.
4. electronic long distance auto service implementation method as claimed in claim 2 is characterized in that: described information about firms management comprises information and revises and information deletion.
5. electronic long distance auto service implementation method as claimed in claim 2 is characterized in that: described account member revises and comprises account member interpolation and account member deletion.
6. electronic long distance auto service implementation method as claimed in claim 2 is characterized in that: described shared account charging is with the telephone expenses in the shared recharging account of several designated telephone number.
7. electronic long distance auto service implementation method as claimed in claim 2 is characterized in that: specifically may further comprise the steps: access phase, Authority Verification, professional control, telephone expenses operation, data access and system management.
8. electronic long distance auto service implementation method as claimed in claim 2 is characterized in that: after long-distance telecommunications service is opened, if the long-distance telephone expenses that the employee dials do not exceed the telephone expenses amount, then employee's calling number will be bundled by telephone expenses.
9. electronic long distance auto service implementation method as claimed in claim 2, it is characterized in that: the enterprise customer signs in to self-service operation system platform of the present invention by IP network, utilizes PSTN a plurality of calling numbers of this enterprise customer to be carried out telephone expenses operations such as the supplementing with money of toll telephone, binding then.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN 200510134257 CN1794769A (en) | 2005-12-15 | 2005-12-15 | Electronic long distance auto-service system and its implementing method |
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| CN 200510134257 CN1794769A (en) | 2005-12-15 | 2005-12-15 | Electronic long distance auto-service system and its implementing method |
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| CN1794769A true CN1794769A (en) | 2006-06-28 |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102415086A (en) * | 2009-04-30 | 2012-04-11 | 康维公司 | Controlling consumption of a shared service |
| CN102722837A (en) * | 2012-05-28 | 2012-10-10 | 周军 | Online selling method for phone card |
| WO2017054511A1 (en) * | 2015-09-30 | 2017-04-06 | 中兴通讯股份有限公司 | Recharge method, apparatus and system |
-
2005
- 2005-12-15 CN CN 200510134257 patent/CN1794769A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102415086A (en) * | 2009-04-30 | 2012-04-11 | 康维公司 | Controlling consumption of a shared service |
| CN102722837A (en) * | 2012-05-28 | 2012-10-10 | 周军 | Online selling method for phone card |
| WO2017054511A1 (en) * | 2015-09-30 | 2017-04-06 | 中兴通讯股份有限公司 | Recharge method, apparatus and system |
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