CN1790278A - Method for implementing remote software service by means of auxiliary operation system - Google Patents
Method for implementing remote software service by means of auxiliary operation system Download PDFInfo
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- CN1790278A CN1790278A CN 200510135201 CN200510135201A CN1790278A CN 1790278 A CN1790278 A CN 1790278A CN 200510135201 CN200510135201 CN 200510135201 CN 200510135201 A CN200510135201 A CN 200510135201A CN 1790278 A CN1790278 A CN 1790278A
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Abstract
The invention discloses a remote service system, which consists of user end and service end, wherein the auxiliary operation system of user end connects the service end by internet, which can be visited by auxiliary operation system from remote service end; the auxiliary operation system provides the service for mobile main operation system, which obtains main remote operation system information and sends the control order for the auxiliary operation system; the user end is composed of the first communication mode, controlled end program mode and relative tool software based on the auxiliary operation system; the service end consists of server end and service terminal; the server end contains user switch-in mode to receive the user end information and database mode to record and collate the sequence and the second communication mode to communicate the user end and service terminal; the service terminal contains the third communication mode and control end program mode.
Description
Technical field
The present invention relates to PC (PC) internet remote service method, particularly a kind of auxiliary operation system that is used for remote service.
Background technology
The final user of computer uses computer to finish assigned work, must rely on the normal operation of operating system (OS), main flow PC operating system is the Windows series of MS now, when power is provided, a little less than also being highly brittle, can be because factors such as the Bug of system itself, user's misoperation, program conflict, disk error, virus cause system crash, cause the forfeiture of all or part of function of operating system, directly influence the normal utilization of user computer, until causing computer to be paralysed fully.The work of backup responsible consumer document and restoration and reconstruction operating system and associated drives environment, professional knowledge that all needs and ability, this is that most of computer final users are not available.
Computer and correlation technique development thereof are rapidly, make except that minority computer professional, most of computer users are not enough to tackle the variety of issue that may occur to understanding and grasping of computer knowledge, particularly after system crash, often are merely able to place on and reinstall operating system and solve.And the cost of reinstalling operating system is bigger often, and for unprofessional user, can reinstall operating system smoothly also be a problem, and these problems all need specialty support.
Existing tradition is method of service to the doorstep, needs service engineering teacher to be in the action, and implements professional service, can satisfy the demand of user software support and rescue, and still, its deficiency is: the service response cycle is long, cost of serving is high, region restriction etc. is arranged.
Summary of the invention
The objective of the invention is to, utilize the convenience of internet, by auxiliary operation system and remote control technology, overcome the yoke of active computer maintenance service in time, space, a kind of long distance service system that maintenance can be provided for demand for services person on a large scale is provided.
Technical scheme of the present invention has at first been introduced the notion of auxiliary operation system, collapse fully and can't start at master operating system, though or can start, but when can't finish self-regeneration, come master operating system is safeguarded by auxiliary operation system, the interference that can avoid the master operating system fault to be brought, more efficiently problem to master operating system is repaired.
Technical scheme of the present invention has further been introduced long-range control mode on the basis of introducing auxiliary operation system.Because utilize professional tool based on the auxiliary operation system platform, rescue or repair master operating system and need professional knowledge to have the professional only can effectively to use, by Long-distance Control, can allow long-range these instruments that use of professional better deal with problems as the user.
Master operating system of the present invention comprise 32 of Windows or 64 and with its compatible mutually operating system.The operating system that exists comprises Windows NT, Windows2000, Windows XP, Windows 2003 at present
Auxiliary operation system of the present invention comprises 32/64 of Linux/Free BSD, Windows and various compatible mutually with it operating system.
The remote softwared service system that technical scheme of the present invention provided as shown in Figure 1 and Figure 4, comprises user side, server end and service terminal thereof, it is characterized in that:
Described user side comprises: first communication module is used to realize the communication between user side and the server end; Controlled end program module is used to carry out server end and transmits the specialty of the service terminal that comes and control instruction; Related tool is used to safeguard the instrument of master operating system.
Described server end comprises: User Access Module is used to receive services request and authentication information that the first communication module of user side sends; Database module, the authentication information that is used for that access module is sent is finished the authentication of user side, the user side information that access module transmits is carried out record, and the services request by authentication is sorted.Second communication module is finished communication between this user side and the service terminal according to the services request in the sequencing queue, and transmits the desktop screen interface of this user side synchronously or the specialty of designated program interface and service terminal is controlled instruction;
Described service terminal comprises: third communication module is used to realize the communication between service terminal and the server end; The control end program module, controlled end program module corresponding to above-mentioned user side, according to user side desktop screen interface or designated program interface that server end is transmitted, service terminal sends specialty and controls instruction, and this specialty is controlled instruction and sent to server end by third communication module.
Send connection request to user side by service terminal; Send connection by user side and permit service terminal; Send the Long-distance Control request to user side by service terminal; Send permission control by user side and permit service terminal.
Can the bi-directional voice between service end and the user side, literal, mouse action, keyboard operation and control command.User side can be to server end unidirectional delivery desktop screen or program interface.
Serviced master operating system must be able to be visited by auxiliary operation system, in existence and same computing machine or the same equipment.And master operating system is inactive, does not have the control of computing machine or equipment, is in off-duty, out of service or suspended state.
Auxiliary operation system can be independent of the master operating system operation, can discern type of hardware and drive hardware, can the recognition network environment and select networking mode, can land and access internet, patterned desktop environment be can guide, can request and authentication information be sent to service end.Idiographic flow as shown in Figure 2.
Auxiliary operation system has the tool software that can safeguard at master operating system, comprise the tool software that the registration table at master operating system backs up and revises, comprise the tool software that the restoration point according to master operating system reduces to master operating system, comprise at backup of the critical file of master operating system and the tool software that recovers, comprise the tool software that the fdisk at master operating system backs up, recovers and edits.Particular content as shown in Figure 3.
Master operating system is stored in hard disk media, and auxiliary operation system is for being stored in CD, USB flash disk, hard disk or embeddedly being stored in various storage mediums, and can independent startup or start the control of back acquisition system at master operating system.
Service end can long-rangely be obtained the various information of master operating system, comprises hardware configuration information, fileinfo.Service end can be that target is sent remote control command to auxiliary operation system with the master operating system, finishes to be equal to local operation.
Adopt direct network connection mode, tunnel communication modes, agent way or point-to-point mode to be connected between described service terminal and the server end.
Described database also comprises the user profile scheduler module, is used to carry out inquiry, statistics and the record of user profile.
Described networking mode is Modem dialing, ISDN, ADSL or LAN.
The communication of utilization network agent, network tunnel communication, the database user information management, full CD operating system, auxiliary operation system and maintenance tool, remote speech and remote control technology, realize being connected between service end and the user side, management, link up and control, even allow serviced side when paralysis of disk main system or collapse, still can seek the help of the side of service by auxiliary operation system, make the server home-confined, instant service can be provided for final user thousands of miles away, the present invention can maximum possible the most serious problem of solution user, service response time shortens dramatically, and thereby has improved efficiency of service and reduce service cost greatly.
The invention has the advantages that, long distance service system of the present invention,
1, contain wide: to because system crash, the afunction that factors such as the defective of existing operating system itself, user's misoperation, program conflict, disk error, virus outburst cause, the computer that causes is paralysed all can implement effective service.
2, summary responses: because service is implemented by the internet, therefore when end user terminal transmission services request arrives slip-stick artist's end of service centre, be not subjected to the influence of the far and near factor of geographic distance, service engineering teacher can launch remote service when receiving final user's services request.
3, use simply: auxiliary operation system can move by independent startup, do not rely on master operating system, can detect user's hardware and driving automatically, can detect the user network environment automatically, and the service of internet login, specialty carried out by our service engineering teacher, and the user need not the more multi-specialized operation of study.
4, low cost: owing to be based on the method for servicing of internet, can cross over the obstacle in space,, improve efficiency of service for the final user provides instant service, save a large amount of costs of labor simultaneously, brought the reduction of service charge because of the reduction of cost of serving.
5, be convenient to management: because service engineering Shi Wuxu makes house calls, service engineering teacher can allocate flexibly according to user's problem, and more specialty is effectively reached user's request.Also be fit to very much large-scale operation management.
Description of drawings
Fig. 1 is the hardware block diagram of long distance service system of the present invention
Fig. 2 is the schematic flow sheet of long distance service system of the present invention
Fig. 3 is the major-minor graph of a relation of operating system of long distance service system of the present invention
Fig. 4 is a long distance service system structural drawing of the present invention
Embodiment
The present invention is suitable for provides instant remote service and collapse rescue to strange land demand for services person.For example: manufacturer computer can substitute tradition service form to the doorstep for final user group provides computer after sale service and rescue, service company for a large number of users provides paid computer service and rescue.
Case study on implementation
Utilize the present invention to realize the operating system collapse rescue service of final user's computer: final user (serviced side) paralyses or collapse because of operating system at computer, in the time of can't normally starting, use our auxiliary operation system CD (LinuxLiveOnCD) not rely on computer hard disc, start the computer hardware of having paralysed already from the CD-ROM drive guiding, automatically finish system bootstrap, automatically discern user computer hardware, hardware driving loads, automatically finish functions such as desktop system guiding and network environment detection, and, adopt the automatic telephone dialing according to user's actual conditions, the modes such as IP (DHCP) or PPPOE dialing of dynamically obtaining are surfed the Net.When setting up communication link, send authentification of user and service call request automatically with the service centre access server; By database information resource service and transfer server data relay, slip-stick artist (service side) is known the prompting of final user's services request by access server, by remote desktop (RemoteDesktop), obtain the desktop picture synchronous with the final user, and by setting up real-time voice communication (RealTime VoiceCommunication) and literal communication, carry out the communication exchange of voice and mode word with the final user, understand the concrete service request of final user, after obtaining final user's permission, Long-distance Control final user's keyboard and mouse, computer to the final user is carried out long-range specialty operation (RealTime Remote Control), and remote control final user's computer is finished partition table backup and reduction (PartitionTable Backup/Restore), partition table is repaired (PartitionTableRecovery), file backup and recovery (File Backup/Restore), registration table backup and modification (Registery Backup ﹠amp; Modify), specialty such as system reducing (at the WindowsXP system) collapse rescue service, reach final user's rescue requirement.Finish in the process of service role at concrete operations final user computer, by remote desktop (Remote Desktop) control technology, final user's computer screen changes and slip-stick artist's operation steps flow process all is both sides' cross-references in real time, and can carry out the exchange and conmmunication of voice and literal at any time, but the final user has higher right of priority to operation, can complete monitoring and leading service engineering's teacher operation, service engineering's teacher end can call the service experience database at any time, service procedure and skill that inquiry is relevant, can also call the hardware driving and the tool storage room of service centre, use for reference service experience, utilize the auxiliary final user's of finishing of corresponding driving and instrument rescue needs, treat that operating system collapse rescue service finishes, and by remote speech and literal after the final user confirms, can select service to finish by client or service end any one party, service end discharges the control to client, stop the connection of communicating by letter with the voice and the literal of client, client is finished the service quality evaluation to service centre's database, after system's self-clocking and the charging, interruption connects with service center server, restarts final user's computer.
The specific operation process of the foregoing description is described as follows:
One, user side
The user will put into CD-ROM drive based on the auxiliary operation system CD of CD, and start realizes starting the computer that user's master operating system is paralysed based on the auxiliary operation system of CD according to following order, inserts the internet, the concurrent work that takes the request of affair: (see figure 2)
1. start starts (LinuxliveonCD) with auxiliary rescue operation systems guiding
2. discern type of hardware (AutoHardwareDetect)
3. finish hardware device drivers
4. guide the figure desktop environment
5. network environment detects
6. select concrete networking mode according to testing result, link internet (dialing, ISDN, ADSL, LAN)
7. send aid request and authentication information to server end
More than work and need not user intervention when carrying out
Two. server end transfer and access
Server end action and process:
1. server end at first be responsible for to insert customer group and slip-stick artist group, by following any-mode:
The customer group access server
A. communication tunnel style VPN (Virtual Private Network)
B. agent way (Proxy)
C. point-to-point (P2P)
Slip-stick artist group's access server
The A.LAN associated mode
B. communication tunnel style VPN (Virtual Private Network)
C. agent way (Proxy)
D. point-to-point (P2P)
2. carry out authentication
3. user applies is dispatched---by the user profile and the service log database of server end, finish:
A, services request is sorted
B, user profile inquiry: inquiring user residue service times and time
C, user profile statistics: statistics user's service features and characteristics
D, user profile record: record user's service evaluation and service content
4. the data dispatching information feedback is given user side notification service end slip-stick artist simultaneously
5. meanwhile, the server end burden is the middle rotating function of user and service end slip-stick artist communication:
A, distribution Intranet IP address (at VPN)
B, PORT COM (at Proxy)
C, confession public network IP are transmitted (at P2P)
6. the remote speech service between user and service end slip-stick artist is provided
Three. implement the Long-distance Control (see figure 2)
In the Long-distance Control implementation process, user side and control end data transfer, by server end transfer of the present invention, forwarding, or the P2P direct connection is realized:
1. the user starts controlled end program, service engineering's teacher start-up control end program
2. send connection request to user side by service end
3. send to connect by user side and permit service end
4. both sides set up the double-directional speech connection by the remote speech program
5. transmit user side desktop screen interface or designated program interface to service engineering Shi Duan, both sides change synchronously
6. send the Long-distance Control request to user side by service end
7. being sent by user side allows control to permit service end
8. realize service engineering teacher by the Long-distance Control of service end, finish the professional service operation of appointment, reach user's rescue/support demand for services the user side user computer
9. service is finished, and interrupts Long-distance Control, withdraws from
In sum, the internet long distance service system of PC of the present invention (PC), utilize the internet communication technology, database technology, the CD operation system technology, remote control technology, can make needs the computer user group who uses collaboration to set up long-range the connection with the service engineering teacher group of specialty, the slip-stick artist is by the desktop demonstration of internet sharing users and Long-distance Control user's computation, pass through remote speech according to the user, partition table backup and the reduction at final user's computer master operating system finished in the request that literal sends, remote control final user's computer, partition table is repaired, backup of user's vital document and recovery, registration table backup and recovery, the recovery system restoration point, even specialty such as reconstruction operation system and associated drives environment collapse rescue service fully.Be applicable to that the operating system to a large amount of groups of unprofessional user in strange land provides instant technical support and collapse rescue, for example: manufacturer computer provides aspects such as paid computer software service support and rescue for final user group provides computer software after sale service support and rescue, service company for a large number of users, can substitute tradition service form to the doorstep.
Claims (10)
1, a kind of long distance service system based on different operating system, it is characterized in that, the user side auxiliary operation system is obtained connection by the internet with service end, and it is long-range by the internet for being visited by auxiliary operation system by service end, but the master operating system that is not in active state is served, comprise the long-range various information of obtaining master operating system, reaching with the master operating system is that target is sent remote control command to auxiliary operation system.
2, the described master operating system of claim 1 comprise 32 of Windows or 64 and with its compatible mutually operating system.The operating system that exists comprises Windows NT, Windows 2000, Windows XP, Windows 2003 at present.
The described auxiliary operation system of claim 1 comprises 32/64 of Linux/Free BSD, Windows and various compatible mutually with it operating system.
3, the described user side of claim 1 is by being formed based on the first communication module of auxiliary operation system, controlled end program module and related tool software.
First communication module is used to realize the communication between user side and the server end.
Controlled end program module is used to carry out server end and transmits the specialty of the service terminal that comes and control instruction, realizes remote support, maintenance, reparation and rescue service to master operating system.
Related tool is used to safeguard the instrument of master operating system.
The described service end of claim 1 is made up of server end and service terminal.
Server end comprises User Access Module, database module and second communication module.
User Access Module is used to receive services request and the authentication information that the first communication module of user side sends.
The authentication information that database module is used for that access module is sent is finished the authentication of user side, the user side information that access module transmits is carried out record, and the services request by authentication is sorted.
Second communication module is finished communication between this user side and the service terminal according to the services request in the sequencing queue, and transmits the desktop screen interface of this user side synchronously or the specialty of designated program interface and service terminal is controlled instruction.
Described service terminal comprises third communication module and control end program module.
Third communication module is used to realize the communication between service terminal and the server end.
The control end program module, controlled end program module corresponding to above-mentioned user side, according to user side desktop screen interface or designated program interface that server end is transmitted, service terminal sends specialty and controls instruction, and this specialty is controlled instruction and sent to server end by third communication module.
4, according to the described long distance service system of claim 1, it is characterized in that, can the bi-directional voice between service end and the user side, literal, mouse action, keyboard operation and control command.User side can be to server end unidirectional delivery desktop screen or program interface.
According to the described long distance service system of claim 1, it is characterized in that 5, serviced master operating system must be able to be visited by auxiliary operation system, in existence and same computing machine or the same equipment.And master operating system is inactive, does not have the control of computing machine or equipment, is in off-duty, out of service or suspended state.
6, according to the described long distance service system of claim 1, it is characterized in that, auxiliary operation system can be independent of the master operating system operation, can discern type of hardware and drive hardware, can the recognition network environment and select networking mode, can land and access internet, can guide patterned desktop environment, can send request and authentication information to service end.
7, according to the described auxiliary operation system of claim 6, it is characterized in that, auxiliary operation system has the tool software that can safeguard at master operating system, comprise the tool software that the registration table at master operating system backs up and revises, comprise the tool software that the restoration point according to master operating system reduces to master operating system, comprise at backup of the critical file of master operating system and the tool software that recovers, comprise the tool software that the fdisk at master operating system backs up, recovers and edits.
8, according to the described long distance service system of claim 1, it is characterized in that, master operating system is stored in hard disk media, auxiliary operation system is for being stored in CD, USB flash disk, hard disk or embeddedly being stored in various storage mediums, and can independent startup or start the control of back acquisition system at master operating system.
According to the described long distance service system of claim 1, it is characterized in that 9, service end can long-rangely be obtained the various information of master operating system, comprises hardware configuration information, fileinfo.Service end can be that target is sent remote control command to auxiliary operation system with the master operating system, finishes to be equal to local operation.
According to the described long distance service system of claim 1, it is characterized in that 10, described networking mode is Modem dialing, ISDN, ADSL or LAN.
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| CN 200510135201 CN1790278A (en) | 2005-12-29 | 2005-12-29 | Method for implementing remote software service by means of auxiliary operation system |
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| CN 200510135201 CN1790278A (en) | 2005-12-29 | 2005-12-29 | Method for implementing remote software service by means of auxiliary operation system |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101286995B (en) * | 2008-05-23 | 2010-12-08 | 北京锐安科技有限公司 | Long-range control method and system |
| CN102291249A (en) * | 2011-04-12 | 2011-12-21 | 张�林 | Method and system for providing remote service for mobile terminal |
| CN102402473A (en) * | 2011-10-28 | 2012-04-04 | 武汉供电公司变电检修中心 | Computer hardware and software fault diagnosis and repair system |
| CN101535949B (en) * | 2006-11-02 | 2012-06-27 | 微软公司 | Virtual deletion in merged registry keys |
| CN102681910A (en) * | 2011-03-08 | 2012-09-19 | 联想(北京)有限公司 | Recognition method, computer and recognition system |
| CN103136070A (en) * | 2011-11-30 | 2013-06-05 | 阿里巴巴集团控股有限公司 | Method and device for processing data disaster tolerance |
| CN104778091A (en) * | 2015-04-03 | 2015-07-15 | 北京奇虎科技有限公司 | Application program operation method and device |
| CN105306604A (en) * | 2015-12-10 | 2016-02-03 | 浪潮电子信息产业股份有限公司 | Method for collecting fault machine information for after-sale service of server |
| CN106453561A (en) * | 2016-10-18 | 2017-02-22 | 安徽天达网络科技有限公司 | Remote control system |
| CN113608888A (en) * | 2021-07-09 | 2021-11-05 | 天津普林电路股份有限公司 | Remote operation system and operation method applying same |
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2005
- 2005-12-29 CN CN 200510135201 patent/CN1790278A/en active Pending
Cited By (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101535949B (en) * | 2006-11-02 | 2012-06-27 | 微软公司 | Virtual deletion in merged registry keys |
| CN101286995B (en) * | 2008-05-23 | 2010-12-08 | 北京锐安科技有限公司 | Long-range control method and system |
| CN102681910B (en) * | 2011-03-08 | 2015-01-28 | 联想(北京)有限公司 | Recognition method, computer and recognition system |
| CN102681910A (en) * | 2011-03-08 | 2012-09-19 | 联想(北京)有限公司 | Recognition method, computer and recognition system |
| CN102291249A (en) * | 2011-04-12 | 2011-12-21 | 张�林 | Method and system for providing remote service for mobile terminal |
| CN102402473A (en) * | 2011-10-28 | 2012-04-04 | 武汉供电公司变电检修中心 | Computer hardware and software fault diagnosis and repair system |
| CN103136070A (en) * | 2011-11-30 | 2013-06-05 | 阿里巴巴集团控股有限公司 | Method and device for processing data disaster tolerance |
| CN103136070B (en) * | 2011-11-30 | 2015-08-05 | 阿里巴巴集团控股有限公司 | A kind of method and apparatus of data disaster tolerance process |
| CN104778091A (en) * | 2015-04-03 | 2015-07-15 | 北京奇虎科技有限公司 | Application program operation method and device |
| CN104778091B (en) * | 2015-04-03 | 2017-11-10 | 北京奇虎科技有限公司 | The operation method and device of application program |
| CN105306604A (en) * | 2015-12-10 | 2016-02-03 | 浪潮电子信息产业股份有限公司 | Method for collecting fault machine information for after-sale service of server |
| CN106453561A (en) * | 2016-10-18 | 2017-02-22 | 安徽天达网络科技有限公司 | Remote control system |
| CN113608888A (en) * | 2021-07-09 | 2021-11-05 | 天津普林电路股份有限公司 | Remote operation system and operation method applying same |
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Open date: 20060621 |