CN1592335A - Method for extending inquiry service - Google Patents
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- CN1592335A CN1592335A CN 03156424 CN03156424A CN1592335A CN 1592335 A CN1592335 A CN 1592335A CN 03156424 CN03156424 CN 03156424 CN 03156424 A CN03156424 A CN 03156424A CN 1592335 A CN1592335 A CN 1592335A
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Abstract
This invention relates to a method of expand inquiry business. This method includes: a) The information supply system according to the input inquiry condition, look for in its database, and judge it is whether not accord with the input condition, if looked for it, then the looked for information as the information provided to user, otherwise finish this business technological process; b) To judge it can whether not continuously look for the information accord with the condition of input inquiry, if can, then the looked for information is the provided content to user, and turn back to step b, otherwise inter step c; c) The information supply system provide all this content to user with language broadcasting or facsimile document pattern.
Description
Technical field
The present invention relates to the information inquiry business, being meant especially a kind ofly provides platform to search various information needed and utilizes the text-to-speech switch technology or method that literal fax switch technology provides to the user from information.
Background technology
For directory service efficiently is provided to the user, telecommunications provides 114 directory exchanges, and the user can find required called number from 114 directory exchanges according to association requests by dialing 114 special service numbers.At present, the artificial speech mode is adopted in 114 directory exchanges usually, or reports the number of being found to the user by the automatic speech mode of simple digital symbol phonetic synthesis.This existing 114 directory services can only provide single number inquiry to the user, lack newspaper function and the function of reporting other value-added informations flexibly, cause the business of a lot of expansions to realize, such as: report same a plurality of numbers of being looked into the client; Report a plurality of numbers with association attributes; Look into and report the non-number informations such as address of being looked into the client according to the number of user input is counter; Search the information relevant according to customer requirements, as email address, the Internet network address of enterprise, mailing address and traffic approach etc. with number.
Text-to-speech conversion (TTS, Text To Speech) technology is a kind of emerging computer telephone integration (CTI) technology, this TTS technology can become the text conversion that identifies voice to broadcast automatically, various small-sized voice value-added systems have been widely used in, and progressively be applied to have possessed the ability that is applied to telecom carrier-class device gradually in the jumbo voice value-added system maturely.
Literal fax modular converter (TTF, Text To Fax) is a kind of text conversion to be become fax paper, and utilizes the built-in facsimile function of this module fax paper to be sent to the facsimile machine of client's appointment.
So, TTS or TTF technology are combined with 114 directory services, provide report to be looked into telephone number by TTS to the user in 114 directory exchanges or other is looked into the function of voice messaging, or become fax paper to send the user to text conversion by the TTF technology, can expand the value-added functionality of 114 services greatly, but the complete implementation that present someone as yet proposes to be correlated with.
Summary of the invention
In view of this, main purpose of the present invention is to provide a kind of implementation method of expanding query business, makes it can utilize TTS technology or TTF technology to provide the diversified information that provides platform to find out from information to the user, and then makes information provide business to be expanded.
For achieving the above object, technical scheme of the present invention is achieved in that
A kind of implementation method of expanding query business, this method comprises:
A. information providing system is searched in its data storehouse according to the querying condition of being imported, judge whether to find the information that meets the input inquiry condition, if find, then with the current information that finds as the content that will provide to the user; Otherwise, finish current inquiry business flow process;
B. judge whether can continue to find the information that meets the input inquiry condition, if can, then with the current information that finds as the content that will provide to the user, return step b, otherwise, enter step c;
C. information providing system will offer the user with specific mode to the content that the user provides with all that are found out.
Wherein, if the described specific mode of step c is to play with speech form, then step c further comprises: information providing system uses text-to-speech conversion (TTS) module that all information translation that find out are voice messaging, and plays to the user by the automatic voice responsion system (IVR) of information providing system.
If the described specific mode of step c is that then step c is for further to comprise with document form fax: information providing system uses literal to fax to change (TTF) module with all information translation that find out as fax paper information and send to the user.This method also can further comprise: a fax module is set in information providing system, by this fax module fax paper information is sent to the user according to the fax number that the user provides.
In the such scheme, described searching is that the querying condition of user's input and the register information in the information providing system database are mated.Described querying condition is telephone number, e-mail address, Internet network address, mailing address, contact person, company introduce or traffic route.Described coupling adopts phonetic initial consonant matching method, or back fuzzy matching method, or middle fuzzy matching method, or preceding fuzzy matching method.
This method further comprises: preestablish and search parameter, report parameter, the information combination rule when reporting.
In the such scheme, described information providing system is 114 inquiry systems.
The implementation method of expanding query business provided by the present invention, owing to the information that is found out can all be play by the TTS technology, and TTS can change various literal; The information that is found out also can convert Word message to fax by the TTF function, therefore, support that the user provides platform from information, search all information relevant as 114 with telephone number, even can provide and looked into the relevant non-number information of client's register information and inquire about to the user, such as: commercial building, the office building of inquire address in the A scope, name is called address, restaurant of B or the like, and the user can select information own required or that be fit to oneself arbitrarily from numerous information of being play.Compared with prior art, the present invention once can search and play simultaneously a plurality of same category informations, and, even the client provides platform in information, constantly change as 114 information of being registered, also can not influence and play and fax, expanded the value-added service that information such as 114 provide platform widely, and strengthened the flexibility of user inquiring information, and then provide better service for the user.
Description of drawings
The principle schematic that Fig. 1 realizes for one embodiment of the invention.
Embodiment
The present invention is further described in more detail below in conjunction with drawings and the specific embodiments.
Because the TTS technology can become any text conversion speech form to play, therefore, basic thought of the present invention is exactly: by TTS technology or TTF technology functions peculiar, the user is all offered the user in the mode of voice mode or fax paper from any information needed that information providing system inquires.Further say, owing to can play or any relevant information of facsimile transmission, the user not only can obtain single by the directory enquiry sign indicating number, can also know a plurality of relevant telephone numbers simultaneously, even with by the relevant out of Memory of inquiring user, such as address, title, contact person or the like information.The information providing system here is meant the system that required Query Information can be provided for the user, as 114 inquiry systems.Below be that example specifies implementation procedure of the present invention and step just with 114 inquiry systems.Below 114 inquiry systems be called for short 114 systems, the user inserts 114 system queries information by 114.
In the present embodiment, 114 may further comprise the steps according to user's input information inquiry information needed and the specific implementation process that offers the user:
1) 114 systems search in its data storehouse according to the querying condition of being imported, if find the information that meets the input inquiry condition, then with the information that finds as the content that will play; Otherwise, returning the information of not finding, 114 systems play corresponding voice, process ends to the user.Here, described querying condition can be telephone number, relevant e-mail address, Internet network address, mailing address, contact person, company introduce and traffic route an or the like information.Described searching can be that information with user input is mated with the register information in 114 system databases, if on the coupling, thinks then in the database that information is the information needed that finds accordingly.Matching process wherein can adopt phonetic coupling, fuzzy matching method or the like, fuzzy matching method, middle fuzzy matching method, back fuzzy matching method before the fuzzy matching method is divided into again.The querying condition of being imported can directly be imported by the operator, or is imported according to user's request by the operator.
2) judge whether can continue to find satisfactory information then, if can, then with the information that finds as the content that will play, return step 2), otherwise, enter step 3).
3) 114 systems use the TTS function that all information translation that find out are voice messaging, give the user speech play by the IVR module of 114 systems.Here, the TTS function adopts mature technique, can realize Word message smoothly is converted to various broadcast voice, such as: boy student's voice or schoolgirl's voice, the voice document that regeneration is used to play.
The above-mentioned various information that inquires can also send to the user by the TTF technology, and basic handling flow process and above-mentioned steps are similar.Utilize under the situation of TTF technology, the user need provide the fax number of oneself to 114 systems, and need increase a fax module in 114 systems, and this module has automatic dialing at least, shakes hands and sends informational function.114 systems start fax module after extracting the fax number of user input, and the information translation that will send becomes fax paper to send to fax module, fax module is dialed the other user's fax number automatically, finish the handshake procedure of intercommunication then, shake hands after the success, the information that fax module will send sends to the opposite end according to the coded format of standard, such as: issue opposite end facsimile machine or opposite end computer etc.
As shown in Figure 1, the calling subscriber inserts 114 systems by public switch telephone network (PSTN), and by PSTN input inquiry condition, 114 systems find relevant information according to the querying condition of user's input from database, afterwards, 114 systems are according to user's requirement, and whether decision adopts TTS that the relevant information that finds is converted to speech play is given the user or adopt TTF to become fax paper to send the user to the information translation that finds.If adopt TTS or these two kinds of technology of TTF, then the relevant information packing that finds is transmitted to IVR module or fax module; Then, by IVR module invokes TTS, the information translation that receives is become the voice document of corresponding format, the voice resource by the IVR inside modules plays to the user, or call the TTF function by fax module information translation is become the fax paper of corresponding format, send the user to by fax module.Seat among Fig. 1 is meant the operator; ACD is meant queue machine, is used for automatic traffic and distributes, and just the traffic request of being received is automatically assigned on the different seats; The interface that adopts between ACD and the seat can be the interface of 1B+1D.
Embodiment one: many numbers inquiries are reported.
In the present embodiment, the information of user's input is language and characters information, with inquiry airline ticket booking phone is example, if the ticket booking phone of user inquiring designated airline, then the user can import " the ticket booking phone of inquiry A airline " or " the ticket booking phone of inquiry B airline ", after 114 systems are received, just in its data storehouse, search the register information that whether has A or booking office of B airline, if exist, if promptly find, then with one or more ticket booking phones of this airline registration, all be converted to speech form by TTS, report to give the user, such as: to the user play " the ticket booking phone of A airline is * * * * * * * * * * * * * * ... ", the place, space is the pause between the information.
If the user wants to search the ticket booking phone of any one airline, then only input " inquiry airline ticket booking phone " gets final product, after 114 systems are received, just in its data storehouse, mate with " airline's ticket booking ", find one or more after, by TTS each airline's title that finds and ticket booking phone all are converted to speech form, report and give the user, such as: to the user play " the ticket booking phone of A airline is * * * * * * *; the ticket booking phone of B airline is * * * * * * *, the ticket booking phone of C airline is * * * * * * * ... ".Certainly, if user's request herein provides information with fax mode, then can adopt the TTF technology to become fax paper to send to the user information translation.
In said process, 114 systems can search, report or fax according to predefined report or fax parameter, such as: preestablish once reporting three at most with category information, so, if certain has been registered four telephone numbers by being looked into the client, once only find out three and report to the user and to get final product; If have the register information of several airlines in 114 system databases, just can no longer continue to search as long as find out three.In this case, only need in step 2) in increase the judgement of searching number of times got final product.Certainly, can also various parameters be set according to user's needs, as playing sequence, broadcast information rule of combination or the like, correspondingly, search or playing process in increase to judge and processing procedure.
For searching coupling,,, be meant with the corresponding Chinese Pin Yin pseudonym HKGSDP of airline's ticket booking as phonetic initial consonant coupling if with the phonetic coupling; If with back fuzzy matching method, then be meant with the corresponding HKGS of airline's ticket booking
*Or HK
*Mate; Can also by in fuzzy, preceding fuzzy or the like matching process search, wherein, preceding fuzz method is for using
*GSDP or
*DP waits and mates; Middle fuzz method is for using HK
*DP or H
*P waits and mates, and 114 systems can select for use arbitrarily according to complexity.Search for convenience, also can be in advance with the storage of the information classification in 114 system databases, each required information of in a category information, searching that needs only.
Embodiment two: the anti-information of looking into of number is reported.
In the present embodiment, the information of user's input is telephone number information, with booking office of inquiry A airline address is example, the user only need import telephone number " 1234567 ", after 114 systems are received, searches the register information that whether has telephone number to equal " 1234567 " in its data storehouse, if have, then the address information extraction in this register information is come out, is converted to speech form by TTS, then to the user play " booking office of A airline address * * * * * * * ".If there are a plurality of booking offices in A airline, then 114 systems can all be converted to speech form by TTS with the address information of required a plurality of booking offices, then to the user play " booking office of A airline address * * * * * * *; or * * * * * * *; or ... ", also can adopt the TTF technology to give the user with information fax.As for number and other parameter playing or fax, identical with embodiment one, can preestablish.
Embodiment three: non-number information inquiry is reported.
In the present embodiment, the information of user's input is language and characters information, be example still with booking office of inquiry A airline address, the user does not know the phone of booking office, then user's input " address of booking office of inquiry A airline ", after 114 systems are received, just in its data storehouse, search the register information that whether has booking office of A airline, if exist, if promptly find, then, all be converted to speech form, report and give the user by TTS with one or more booking offices address of this airline's registration, such as: to the user play " the booking office address of A airline is * * * * * * *; or * * * * * * *, or ... ", also can adopt the TTF technology to give the user with information fax.As for number and other parameter playing or fax, identical with embodiment one, can preestablish.
The user also can import a segment information, and after 114 systems are received, therefrom extract key message and mate, if find qualified information needed, be speech form with the information translation that finds then by TTS, play to the user.Such as: the user imports " inquiring position is at the address and the phone of the average hotel in A location ", after 114 systems are received, extract wherein keyword " A location " and " average hotel ", the average hotel of position in the A location searched by 114 systems in its data storehouse then, if find, then title, phone, the address with each hotel is converted to speech form by TTS one by one, plays to the user.Such as: " phone in A hotel is * * * * * * *, the address is * * * * * * *; The phone in B hotel is * * * * * * *, the address is * * * * * * *; The phone in C hotel is * * * * * * *, the address is * * * * * * * ... ", also can adopt the TTF technology to give the user with information fax.Wherein, the hotel can be mated earlier in 114 systems when searching, and mates the geographical position again; Can search earlier also that the geographical position meets, search in the register information of finding out again that hotel's standard meets; Can also mate simultaneously, promptly the place is in the A location and be average hotel.Lookup method is identical with embodiment one, and number and other parameter playing or fax are identical with embodiment one, can preestablish.
The situation of present embodiment, preliminary setting parameter can comprise the broadcast field, when the user imports a segment information, if do not specify required information, such as: an inquiring position then can preestablish title and the phone play in the register information that finds at the average hotel in A location.
By said method, once can know a plurality of similar information, such as: telephone number, address information or the like, and, the user can also inquire about by importing non-number information, and is more a lot of than can only find a telephone number increased functionality in the prior art at every turn, makes 114 business obtain expansion.In a word, method of the present invention can be used for the inquiry business of various information providing systems, and the above is preferred embodiment of the present invention only, is not to be used for limiting protection scope of the present invention.
Claims (9)
1, a kind of implementation method of expanding query business is characterized in that, this method comprises:
A. information providing system is searched in its data storehouse according to the querying condition of being imported, judge whether to find the information that meets the input inquiry condition, if find, then with the current information that finds as the content that will provide to the user; Otherwise, finish current inquiry business flow process;
B. judge whether can continue to find the information that meets the input inquiry condition, if can, then with the current information that finds as the content that will provide to the user, return step b, otherwise, enter step c;
C. information providing system will offer the user with specific mode to the content that the user provides with all that are found out.
2, method according to claim 1, it is characterized in that, the described specific mode of step c is to play with speech form, then step c further comprises: information providing system uses text-to-speech conversion (TTS) module that all information translation that find out are voice messaging, and plays to the user by the automatic voice responsion system (IVR) of information providing system.
3, method according to claim 1, it is characterized in that, the described specific mode of step c is that then step c is for further to comprise with document form fax: information providing system uses literal to fax to change (TTF) module with all information translation that find out as fax paper information and send to the user.
4, method according to claim 3 is characterized in that, this method further comprises: a fax module is set in information providing system, by this fax module fax paper information is sent to the user according to the fax number that the user provides.
5, method according to claim 1 is characterized in that, described searching is that the querying condition of user's input and the register information in the information providing system database are mated.
6, method according to claim 1 or 5 is characterized in that described querying condition is telephone number, e-mail address, Internet network address, mailing address, contact person, company introduce or traffic route.
7, method according to claim 5 is characterized in that, described coupling adopts phonetic initial consonant matching method, or back fuzzy matching method, or middle fuzzy matching method, or preceding fuzzy matching method.
8, method according to claim 1 is characterized in that, this method further comprises: preestablish and search parameter, report parameter, the information combination rule when reporting.
According to each described method of claim 1 to 5, it is characterized in that 9, described information providing system is 114 inquiry systems.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB031564240A CN100454941C (en) | 2003-08-26 | 2003-08-26 | Method for extending inquiry service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB031564240A CN100454941C (en) | 2003-08-26 | 2003-08-26 | Method for extending inquiry service |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1592335A true CN1592335A (en) | 2005-03-09 |
| CN100454941C CN100454941C (en) | 2009-01-21 |
Family
ID=34598406
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNB031564240A Expired - Fee Related CN100454941C (en) | 2003-08-26 | 2003-08-26 | Method for extending inquiry service |
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| Country | Link |
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| CN (1) | CN100454941C (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101026810B (en) * | 2006-02-21 | 2012-01-25 | 华为技术有限公司 | Media transmission request queue state query method and system |
Family Cites Families (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1217508A (en) * | 1997-11-13 | 1999-05-26 | 上海众恒信息产业有限公司 | Method for searching security on computer by Chinese phonetic alphabets |
| CN1142677C (en) * | 1998-12-07 | 2004-03-17 | 国际商业机器公司 | Pen input based portable facsimile printer |
| US20020138470A1 (en) * | 2001-03-21 | 2002-09-26 | Inter China Network Software Company Limited | System and method of personal and business web cards |
| CN1396541A (en) * | 2002-05-24 | 2003-02-12 | 北京南山高科技有限公司 | Method and device based on text speech library for inquiring and reproducing phrases |
| CN1411263A (en) * | 2002-11-14 | 2003-04-16 | 嘉兴市中科网络有限公司 | Speech information system through internet |
-
2003
- 2003-08-26 CN CNB031564240A patent/CN100454941C/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101026810B (en) * | 2006-02-21 | 2012-01-25 | 华为技术有限公司 | Media transmission request queue state query method and system |
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| Publication number | Publication date |
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| CN100454941C (en) | 2009-01-21 |
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Granted publication date: 20090121 Termination date: 20120826 |